U.S. Bank, Review

Exceptional Service!
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by Curatola123, May. 05, 2017

This branch is exceptional in the customer exsperiance . There attention to detail in customer service has been amazin for my companies and personal checking. I recommend this branch and its employees. Chris the manager is knowledgeable and always there to answer questions. Jamie the assistant manager is always upbeat and knowledgeable.

Justin Curatola

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Franklin Market Place Publix Branch at Franklin, TN
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Best of three
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by MsErs, May. 02, 2017

I bank with my credit union and BofA in addition to USBank
I find their policies, especially loans to be quite liberal and their loan officer speaks my language (Russian)
Love doing business with them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Country Club Branch at Sacramento, CA
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Banking
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by Mrgary61756, Apr. 03, 2017

I go to get my Disabilty money off my card and everyone so nice.

* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia Forum Boulevard at Columbia, MO
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mortgage, checking & savings
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by Selahs, Mar. 31, 2017

Great to deal with regarding questions of any sort, as well as loan application processing. (Home mortgage)
Personnel are uber-courteous, whether cashiers or other...Best bank I've dealt with, along with US Bank in Cumberland, WI, was a match!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Excellent~
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by stripses, Mar. 31, 2017

By far the best bank I've ever been to! The staff is super nice and walk you step by step to get where you need to be. I've never had an issues with my account!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Williamsburg Branch at Williamsburg, IA
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Big Bank but Local Attitude
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by gigicalla, Mar. 27, 2017

I have banked with USBank since 1980 (it was under another name at the time in Colorado). They have been a solid bank for me, but when I moved to Port Townsend I found that a big bank can have a local mentality that feeds into customer service. I generally prefer to do my banking electronically or at the ATM outside of the bank - but I find the staff so friendly and helpful that I now go inside to make deposits for the personalness of the transaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Port Townsend Branch at Port Townsend, WA
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Mortgagor and checking
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by myhappypets, Mar. 16, 2017

I've seldom had to wait for service and when I did the staff was very attentive to try to serve everyone.
I shopped for mortgage rates and found this to be the best if you consider all the costs of the mortgage.  And how can you beat free checking!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 27th & Pine Lake Super Saver Branch at Lincoln, NE
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wrote the book on customer service
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by sarankev, Feb. 24, 2017

US Bank in Granger, WA is fantastic. So absolutely helpful, friendly, and professional. Very well managed!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Granger Branch at Granger, WA
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Excellent Customer Service
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by NMB1, Feb. 24, 2017

I just experienced top notch service from Jordan at this branch.  He was very informative and polite.He clarified several issues that I was having with my online banking.

I appreciate the attention he gave me and I highly recommend working with Jordan or any of the personnel at this location

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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LOVE worthington hills branch
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by Ladrs, Feb. 17, 2017

The best bank I've ever had. Always pleasant and have a smile AND can greet me by first name at drive up window. The on line banking is easy too. I have had loans thru here with comparable interest offers. Would recommend to friends. I like MY US bank !!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Worthington Hills Branch at Columbus, OH
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My Bank is Awesome!
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by Gramma, Feb. 04, 2017

Been Banking in the same location for over 20 years.  So great to know I can call with any problem I might have and they will get right on it, and problem solved!
Love the friendly staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hayden Lake Albertsons Branch at Hayden, ID
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Barbara
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by HELPMEPLS, Feb. 01, 2017

 My mother recently passed away and my sister in law, brother and myself are in charge of handling her estate. Due to circumstances that are unavoidable I have been doing most of the running around, and taking care of all of the things that are required in order to close the estate. I would just like to take a second and thank Tannya at the Fisher Landing Branch for going above and beyond the call of duty and making this experience which is complicated in the first place, along with my having very little understanding of everything involved when it comes to handling someone else's accounts. She is professional, straight up, she is up front in letting me know what her limitations are when it comes to giving advice of any kind, but, has helped me in the area's that she can, and has done so with a smile on her face and has always welcomed my unscheduled visits and never has rushed through them and made me feel as though I was a inconvenience. Tannya is a breath of fresh air in this day and age, when everything and everyone is viewed as a statistic and customer service has become something of the past, but with people as herself I can hope that it might make a come back in the future. I feel that she is a major asset to U.S. Bank and its customers.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fishers Landing Branch at Vancouver, WA
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Friendly and helpful
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by Tonyroberts012, Jan. 31, 2017

We have only had an account for a few months,however when compared to my previous bank (which is Chase Manhattan bank) they shine. Moved to new Mexico state and found out chase does not have one single branch so we decided to check us bank. The staff and especially the new accounts person at the LA Prada branch, was extremely helpful and very professional with a large dose of super friendly and very patient.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Taos Main Branch at Taos, NM
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best customer service
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by Thankfully, Jan. 29, 2017

Recently went through a divorce and after 36 years of marriage you can imagine the amount of paperwork and documents acquired. I was helped by, Mandy, at the Wingfield  Hills branch in Raley's and she was fantastic. It took a little time to get everything changed and new accounts opened, but she stuck with it and worked very hard. She turned what I thought impossible into being done. She was continuously courteous and polite through the entire process, and should be considered a great asset to US Bank and this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wingfield Hills Raley's Branch at Sparks, NV
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Great service
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by Bobbysoxkellie, Jan. 27, 2017

Always great customer service, Amy is extremely friendly and helpful I have never had a bad experience when being helped by her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Vallejo Branch at Vallejo, CA
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Extra Value
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by DennisJames, Jan. 26, 2017

Thantan ("Tammy") notarized a power of attorney document for me, as my daughter was buying her first car.  Tammy was so enthusiastic!  My daughter, who tends to be cynical about phony positivity, said she could see how genuine Tammy was.  Then Tammy noticed my driver's license was expiring in 4 days!  What an extra bonus, to have her look out for me like that.  I got my license renewed today, and saved myself some hassle and money. I don't live near Milford and am not a U.S. Bank customer (yet).  Tammy is a fantastic ambassador for the branch and the bank.  She is the kind of person who understands customer service at a deep level, and would be an asset to any organization.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Milford Meijer Branch at Milford, OH
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Thank you West St. Paul Branch and Ali in Customer Service!
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by Lizi, Jan. 25, 2017

I just had the most efficient, excellent experience with two Customer Service people at US Bank that I have had in a long time.  I was referred immediately to the proper area by a knowledgeable person at the local West St. Paul, MN branch, who put me at ease when he outlined the process for me.  When I called the Customer Service line, Ali went right to work to obtain a release of lien on a long ago closed account.  Thought this was going to be a big headache with lots of run around--but US Bank made it no trouble at all.  

* this review was made on U.S. Bank, West St. Paul Branch at Saint Paul, MN
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Happy Customer for 22 Years
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by pattyfuller716, Jan. 24, 2017

Josh the manager is amazing, Melanie is efficient and friendly.  Love going into that specific branch even if I am closer to the one in Redding, which is near my work place.  The entire staff is very good at making eye contact to let you know they know you are there and they will be with you shortly.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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Best branch ever.
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by Domstarks, Jan. 23, 2017

I have banked with u.s. for years and this branch is the overall best. Drive thru is always fast and inside is always pleasant. They always remember me when I come in. Even if I work with a different teller.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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Great bank, refreshing change
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by BBJB, Jan. 09, 2017

After 20 years with boa it was great switching to us bank. They have had excellent service and been great to work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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