U.S. Bank, Review

U.S. Bank, Review

Average rating stars based on 960 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
368
4 star:
43
3 star:
14
2 star:
41
1 star:
494

A total of 368 Reviews with 5 Star

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Always done me right!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by wildjf, Jul. 29, 2013

Gosh these reviews make this place sound like the depths of Hell!  I have always had the best service and nicest ppl wait on me. I have my personal checking and savings acct there as well as I business acct. Never had a problem not once!  Keeping my fingers crossed that I never will experience what these other ppl are!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Orange-Old Towne Branch at Orange, CA
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VERY HAPPY CUSTOMER
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Babydoll814, Jul. 15, 2013

I /we have been with many banks over the years (big & small). We have always been treated with courtesy and respect. They all go out of there way to help with anything we need. Always super friendly and helpful.  I would highly recommend this branch or any other branch 😀

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, South Boulder And Henderson Smith's at Henderson, NV
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Friendly, Helpful Staff
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by SatisfiedCustomer143, Jul. 12, 2013

I lived behind this branch in the grocery store so I opened an account with them.  From the beginning they took the time to go through all costs for the joint savings and checking and thoroughly answer all questions.
 I moved out of state and when the branch in KY stated they needed to put a 7 day hold on my payroll check unless the Wildcat branch approved it, the location on Wildcat Canyon Rd. validated my identity and the hold was reduced to 3 days!  After coming to CA, I've found the Bristol branch and personnel to be just as helpful and pleasant to bank with.
They have gained a customer for life!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Wildcat Reserve King Soopers at Littleton, CO
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Dr. Douglas Kenning
 5star Overall Rating
by DouglasKenning, Jun. 10, 2013

I have been a customer of this branch for 6 years and have always been pleased.  Jessica is extremely professional and helpful, and all the staff cheerful and efficient.  They know me as a person and remember the kind of transactions I do.  Especially, I have contact them from overseas regularly and they work with me with great trust.

Even though I have other banks nearer where I live, I remain loyal to this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Petaluma Safeway Branch at Petaluma, CA
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by Tellsthetruth 2013-07-13 16:53:14
Aren't you just full of yourself. Have no idea why these geeky bookworms think so highly of themselves? Take this guy for example, where everyone else lists the title of their post he puts the title to his name! "Dr. Dumby" come on seriously!? Just cuz you had no life and love sticking your nose in the books, so trapped yourself in college for an extra couple of years more than normal people, you walk around and hold your head up higher, with your nose in reachig for the moon."The kind of transactions I do.." what the heck does that mean, deposit a check, withdraw one money? Everyone else does that too Einstien. Now, either way of looking at this isn't good, you might have got confused and thought "Title" meant to state your full name, including "Dr" whereas it's meant to be the title of your post.. Nice they didn't teach you how to be observant and some common sense, obviously.. Or maybe your intention was to do some free advertising.. Anyone cans stick two letters in front of their name to make them feel all dandy and great about themselves, it's not like we carry around our diploma in our wallets for anyone to check for proof.
Take your transactions and stick it up your rear end, if you can get your head out of it first!
by Sunshine4000 2013-07-19 16:19:28
Oh my, Tellsthetruth. You are ready to pick a fight with anyone, aren't you! From my read, the above review was a simple, nice review. Not pretentious or snobby at all. Get the chip of your shoulder and get off the internet!
Excellent service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by andrewr, Jun. 05, 2013

I've been with USBank for a little over 10 years. The Pine River, MN location is excellent and I have had good experiences at other locations as well when I am not near home, but at the Pine River location in particular I always receive warm and helpful service from their kind employees who are patient with my questions and offer good advice when needed. My credit card rate with them is just so-so, but when I started that card at 18 years old with zero credit history I was probably lucky they issued me one at all so I can't say I feel like my rate should have been any lower. Years later (after using that credit card to actually build some credit) I got a fantastic rate on an auto loan from them, and they helped me through the paperwork so it was not stressful at all. They have good online tools which I use frequently. Most recently I had a sudden urgent need for a copy of a particular bank statement at the end of the day. I called them up as I was driving because I knew I wasn't quite going to make it before their closing time. They printed off the statement for me and had it for me in the drive-thru, despite me being a pest during closing time they were STILL bright and friendly and had me all set and on my way in seconds. For that I was quite grateful hence I thought I would throw out a positive review for them. I do business with two other banks as well because I like to keep eggs in separate baskets just in case, but I use USBank for my primary checking and banking needs because they are always a cut above the rest!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pine River Branch at Pine River, MN
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Nice bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Arrooh, May. 18, 2013

All and all Sylmar U S Bank is a pleasant bank to do business with. I have both my business and my personal account with them. I don't like the double door part, but yet realize how much safer I am due to that. Bank employees there are the best, kind, efficient, friendly - I have never had any attitude from them - and accounting is not my forte so I've made a few mistakes.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Sylmar Branch at Sylmar, CA
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A great place to bank
 5star Overall Rating
 5star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Tazzari, May. 09, 2013

The Edmonds branch of US Bank feels like a small-town bank, and I mean that in the highest terms: friendly, people know your name, someone always says good-bye, etc.  I have had nothing but very good service, though once or twice the wait has been around 5 minutes when someone was having a problem - and it does sometimes seem that the bank is a little understaffed.

if I had any complaint - and the pluses FAR outweigh any negatives - it is that the staff turnover seems to be high; you get to know one excellent teller, and then he/she moves. But the staff that remain are wonderful - I even brought flowers for one teller who put in the extra mile for me.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Edmonds Branch at Edmonds, WA
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I love this bank, they are very nice and I don't even have a big bank balance!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by AustinCarol, Apr. 27, 2013

I opened a 2nd account her. .  On-line is free if you keep, I think  $100 a month average and get $25 put into savings each month.  They are so friendly, they know my name and treat me like I am a 'million bucks'. I wanted to make this our only bank, but my husband wants to stick with his downtown credit union which is hard to get to for me.  Magnolia has a parking lot and there is no waiting.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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long time client
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by longtimeclient, Apr. 24, 2013

Been banking at this location since 1996. Its my neighborhood bank and my wife and I are very satisfied with it, always. Very professional and courteous staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, North Hollywood Branch at North Hollywood, CA
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U.S Bank
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JasmineJ, Apr. 18, 2013

GREAT SERVICE!! So pleased with the help of teller Bo Fallin. he was polite & helped me with my account.  Thank You! I was considering closing my account but with his help I am happier with Us Bank then i have been!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Carter Road Branch at Owensboro, KY
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Exceptional Branch
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by rrnavarrette, Apr. 18, 2013

Great service, great hours, great people!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Excellent and Friendly Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by rrnavarrette, Apr. 18, 2013

This branch is helpful and personable. My transactions are always handled promptly and accurately, no waiting, great extended hours!
FYI its inside Albertsons which has a Redbox & Starbucks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Excellent and Friendly Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by rrnavarrette, Apr. 18, 2013

This branch is helpful and personable. My transactions are always handled promptly and accurately, no waiting, great extended hours!
FYI its inside Albertsons which has a Redbox & Starbucks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Best Staff I've EVER Worked With
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JaneV, Mar. 23, 2013

I switched to US Bank, after seeing how Peggy Lemon and her staff treated my Uncle, when the time came for me to assist him with his affairs.  My Aunt and Uncle had been with US Bank for nearly 40 years.  The entire staff are always happy to help and have been fair and honest with me.  Peggy in particular, went way far and beyond, when it came to my Aunt and Uncle.  My elderly aunt and uncle were so fond of Peggy, and trusted her so much, that my uncle stopped in one day for the sole reason of the zipper on his coat being stuck, and Peggy graciously helped him.  This is the finest example of courtiousness and genuine caring, that can be shown to any customer.  As the Bank Manager, she leads by example and from everything I've seen, her staff are happy to follow.

I am proud to call myself a customer of US Bank!  In this day and age, it has been my experience, that the respect you show people, is usually recipricated.  Good customers usually receive the best customer service.  Disgruntled customers, generally but not always, have their own irresponsibility to blame.

Thank you US Bank and thank you Peggy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 56th And O Branch at Lincoln, NE
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Great bank!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Fred123, Mar. 21, 2013

Phenomenally friendly staff, really helped me with all my needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
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Outstanding Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by katharineenglish, Mar. 07, 2013

I just completed a complicated refinance of my home. The staff at US Bank in Montpelier were outstanding. Jamie worked closely and quickly, overcoming several obstacles, personally shepherding the process to the end. In SLC, at US Bank on 41st and Redwood in SLC, Harry graciously helped me finalize the loan by e-signing.I have been with this bank several years, and have always received superior service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Montpelier Branch at Montpelier, ID
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overall rating
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by waikoloa, Mar. 01, 2013

Have always received prompt and professional customer service. No request ever too challenging.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Klamath Falls Branch at Klamath Falls, OR
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Best Bank I've ever been too
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Musicteach993, Feb. 28, 2013

Our business uses this bank and I'm in here at least twice a week with deposits and stuff.  This has got to me some of the friendliest people I've ever dealt with in a bank.  Nancy and Zeanna are the nicest people, and I deal with them the most.  They are efficient and helpful.  Melody and Keith will always come up if you're standing in line too long and ask if they can help you.  If they can, they have you go over to their desk and take care of everything.

Anyway...  I don't understand the low reviews, because these people are great, and the environment is great, and I have nothing but good things to say about it all.  Sometimes I wish I could just go hang out in there, haha.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tustin/La Palma Branch at Anaheim, CA
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From one Family to another
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by GriffinGirl2, Feb. 27, 2013

This is one of the most friendly branches ever! I work in Schnucks where they are at, and I have to say it's amazing! We see each other everyday and we always ask how each other are. They are just as friendly as the employers are at Schnucks markets. They helped me set up a checking account and what's super convenient is that I work almost every day so it's super convenient that I can just pop by the ATM machine if need be. But they don't normally have super bad wait lines and they know what they are doing. Very professional and educated on helping me get the right services with handling my money the best way possible. I trust these guys a lot, and I would recommend this location to anyone who asked. :) keep it up guys :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Butler Hill Schnucks Branch at Saint Louis, MO
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Mr
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Dan112, Feb. 26, 2013

Very respectful, helpful, professional and caring management and staff. Keep up the good work guys.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hercules Lucky Branch at Hercules, CA
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