U.S. Bank, Review

Good limited service
Overall Rating
by Oeoaa74, Jan. 24, 2021

I scheduled an appointment to close an account. Made it the previous day. Appointment went relatively quick. The banker, Mr. Suarez, was friendly and professional.

I've been with US Bank for about 15 years. I've not had a bad experience in that timeframe.

T

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, The Rookery Building Branch at Chicago, IL
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Hardworking Mike
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by Hasmikh, Sep. 26, 2020

What a bright individual! He helped us quickly onto account opening, pin set up and much more and did it with kind, smiley face. Very professional, alert, great attitude. Mike is definately a great assset for the bank. Intelligent, prompt, sweet and knows his stuff. I would recommend him to be promoted!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sherman Oaks Ralphs Branch at Van Nuys, CA
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SBA Loan Application
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by DanZ, Apr. 23, 2020

Thank goodness for community located branches. After calling branches in Nashville I got almost zero help. One call to a small town branch (Ashland City) I got action.
Thank you Mary Ann - She needs a raise.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Ashland City Branch at Ashland City, TN
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Us bank canon city
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by Ronburg, Mar. 18, 2020

I agree the branch manager jenn was very helpful and nice. She came out of her office to see how she could help. Not very often do u get that treatment from mgt. We love this little branch in canon city Colorado

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Miss Tracy Charlton
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by tracycharlton, Feb. 13, 2020

This branch gives the best customer service! Everyone are very kind,courteous,knowledgeable and quick!I never have a long wait time to be helped.The branch is always clean and tidy.Wendy is my favorite teller and she never fails to offer me a treat.I will be using this branch for years to come!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Duluth-Spirit Valley Branch at Duluth, MN
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Amazing Customer Service
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by Comrow, Feb. 03, 2020

I have been banking at this branch for 10 years and have had nothing but great experiences with them. They have bent over backwards to help me with a variety of different accounts/products, large cash withdrawals, wire transfers and many other services. Whenever the "corporate" USBank makes an error, they drive for a solution quickly and always in my favor.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, P & G Winton Hill Branch at Cincinnati, OH
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Professor; Retired Software Engineer / Manager
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by BeavertonCougar, Jan. 21, 2020

The people are very personable, professional, polite, practical, purposeful. The bank won our mortgage when we remodeled. The manager in the office greets me by name. This is where I choose to bank.  You can bank on it.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 158th And Walker Branch at Beaverton, OR
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Fantastic Customer Service
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by sloneill19, Dec. 02, 2019

I had the pleasure of speaking with the Spencerville Branch Manager, Abby, today regarding a mobile deposit I was attempting to make. After calling the 1-800 number and not receiving a solution to my problem, I tried the local branch. Abby was so helpful! She helped me with my dilemna quickly and effectively. Thank you, Abby!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Spencerville Branch at Spencerville, OH
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Dr. Benign
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by DrBenign58, Nov. 23, 2019

I was recently passing through the town of Cañon city on a road trip with my family. I had the pleasure of using the US Bank location there. Immediately upon my entrance I was greeted like they personally knew me. In my brief interaction making a withdrawal I also had the opportunity to meet with the branch manager the young lady went out of her way to come out of her office to see if I needed anything else while I was there or could offer any help. She spent several minutes just getting to know me!! Extremely polite staff here and highly intelligent manager. I only wish the US Bank I have in Kentucky was like this.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Canon City Branch at Canon City, CO
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OUTSTANDING SERVICE
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by dbjenner, Nov. 16, 2019

My husband and I have had accounts with US Bank for over ten years, probably closer to 15 years.  The staff at this location goes above and beyond to meet your needs and help answer questions. We've been extremely happy with the outstanding service we continue to receive.  Keep up the good work guys!!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Concord Road Publix Branch at Brentwood, TN
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Best customer service!!!!!!!
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by Bozena, Nov. 06, 2019

I have read the all negative reviews and I strongly disagree.
Mike Tumikyan is an excellent employee there. This young man is VERY professional! Always greeting people very nicely, ALWAYS ready to help his customers. He performs his duty very well WITHOUT making any mistakes.
I also would like to mention that the US bank manager at that location is very nice, very professional and does her best to help customers! I am the US Bank customer for a very long time and have to admit that I have never had any bad experiences with people working there. They all do work pretty hard there.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sherman Oaks Ralphs Branch at Van Nuys, CA
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USBank Walmart North Olmsted does a great job.
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by OSU1, Oct. 26, 2019

The do a great job, very customer focused and really help me with all of my banking needs.  Great Job!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, North Olmsted Walmart Branch at North Olmsted, OH
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Business owner
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by Mcsmithconstruction7, Oct. 08, 2019

Excellent service at this branch. Very knowledgeable and friendly. Good job.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lynden Branch at Lynden, WA
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Great service f
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by wiz007, Aug. 16, 2019

The tellers and managers have always been a great help to me for my families account and always been great in assisting with the church account as well. My children have opened accounts here on there own and the service was great and made them feel valued as people and customers. The bank building is old, and we don't have the most updated equipment - but that is not the local branches issue. They are swamped some days with lines out the door and yet they always have a positive attitude when dealing with you directly. Look forward to seeing US bank Corp putting in the new ATM that credits your check immediately and remodeling of the building so its in this current decade.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Royal City Branch at Royal City, WA
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Pleased With US Bank Cedarburg Branch
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by Bruhy, Aug. 16, 2019

We have been banking with US Bank for over 20 years, first at the Minocqua, WI Branch, and for the last nine years at the Cedarburg Branch. We could not be more happy with the range of services provided, and the professional and courteous staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedarburg Branch at Cedarburg, WI
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Car Loan Application
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by janmac, Jul. 24, 2019

Desiree Mitchell at the Meijer/Florence, KY branch helped me on two different occasions with a loan for a car when I found myself without a vehicle due to flooding.
She was knowledgeable, friendly and one of the nicest young persons that I have met in a long time.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Florence Meijer Branch at Florence, KY
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Kudos to Shannen Killiany, North Olmsted Branch Asst. Mgr.
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by LenK, Feb. 27, 2019

As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
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Great Friendly Service
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by rosecity, Feb. 21, 2019

I have banked with US Bank for over 30 years.  I recently needed to exchange dollars for a foreign currency.  I went to the International Exchange window at the historic Branch.  Adam Telle was the employee who helped me and he was friendly, informative, and respectful.  It was the first time I had to exchange currency and he made it easy for me to understand.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Portland Main Branch at Portland, OR
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Professional customer service
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by Nichols1, Nov. 30, 2018

On 11/30/18 I had a issue with my banking transactions, where I was not allowed to make any purchases using my atm/debit card. I notified the banks fraud department and only to find that the bank placed a hold/block on my card. Once all information was verified the rep said the hold was lifted and I can immediately continue my shopping. Well after 30-40 minutes I was ready to check out, I was at the register and swipe my card I received a “unable to authorize purchase”. Needless to say I was very upset, I got out of line so not to hold other customers up an call the banks fraud department again. This time a male answered, I explained the same problem as earlier had occurred again, he tells me that he would need to get a supervisor or manager on the line to talk with me about it. Now I get a woman on and for the third time explain my issue all over to her. At this point I’m highly upset and very frustrated. I had every right to be angry, but this supervisor or manager told me “she was trying to help and if didn’t want the help she’d hang the phone up” I told her,”how dare you talk to me like that, I’m a customer whom just been embarrassed with all my items, in line and everyone’s looking at me like I couldn’t afford to pay for my groceries.” I told her I was going straight to a bank branch to report her and file a complaint.
I arrived at US Bank 2555 S Rainbow Blvd and met with Mr. M Sanchez (Personal Banker) who listened to my issues, then filed my complaint, reviewed my account then reissued me a new bank card, and was able to get my account in work order so I don’t have this problem occur again. Mr. M Sanchez I believe if we had more professionalism within our work place like you have given me, businesses would surely appreciate a person like you.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainbow & Sahara at Las Vegas, NV
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Thank you for years of service
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by Dietrich37, Nov. 05, 2018

my parents have been using this location for banking for 75 years.Even with the transitions over the years from the original Cedarburg State bank, we have been very happy with all the people who have worked there.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedarburg Branch at Cedarburg, WI
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