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U.S. Bank, Review
U.S. Bank, Review
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A total of 368 Reviews with 5 Star
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Fast & Friendly every time!
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by KKWACA, Aug. 17, 2016
So far, every time I have needed anything I have gotten great service and no superfluous charges like some other banks (I get military discounts for my veteran status so no monthly account fees or anything) and I appreciate that since I have no local credit union for my usual banking needs (that I use online) so when I moved from CA to WA I needed a local bank and U.S. bank has been reliable and useful for me with no downside thus far.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KKWACA, Aug. 17, 2016
So far, every time I have needed anything I have gotten great service and no superfluous charges like some other banks (I get military discounts for my veteran status so no monthly account fees or anything) and I appreciate that since I have no local credit union for my usual banking needs (that I use online) so when I moved from CA to WA I needed a local bank and U.S. bank has been reliable and useful for me with no downside thus far.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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by arielysf 2016-08-22 08:31:33
cool!!!
by cooperbaby 2016-08-29 14:38:34
the thing that i dont like about usbank is that you can use overdraft at the atm but only a few bucks and then it costs just as much for a fee and then $25 a week until paid. i paid $86 to borrow $46 and i asked to raise the limit and i was told there is no body to talk to about it.
Christine head of twin cities branches
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by Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Customer Service
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by Tammy4, Jul. 31, 2016
I have the Best Customer Service in the Chanhassen branch and the Chaaska bank, as a matter of fact in the Chaska bank I can pull up and he knows me by my car, Always So polite, saying Hello Tammy before I have the tube out.
The branch in Byerly's in Chan is another great customer service spot, always great personalities there.
The one in Bloomington by Southdale mall not so great, always slow and no personality. So for the Most part with USBANK I have had Great experiences.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Byerly's Branch at Chanhassen, MN
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Overall Ratingby Tammy4, Jul. 31, 2016
I have the Best Customer Service in the Chanhassen branch and the Chaaska bank, as a matter of fact in the Chaska bank I can pull up and he knows me by my car, Always So polite, saying Hello Tammy before I have the tube out.
The branch in Byerly's in Chan is another great customer service spot, always great personalities there.
The one in Bloomington by Southdale mall not so great, always slow and no personality. So for the Most part with USBANK I have had Great experiences.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Byerly's Branch at Chanhassen, MN
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Marshall Jordan Branch Manager is excellent!
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by sngltrvlr, Jul. 25, 2016
I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sngltrvlr, Jul. 25, 2016
I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
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Personable customer service
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by Countryboy80831, Jul. 05, 2016
The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Time Other Servicesby Countryboy80831, Jul. 05, 2016
The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
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Ms Verona s Manansala
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by Chef, Jun. 30, 2016
Between yesterday and today, I called at least 4 us Banks near me. I was either put on hold for a long time or was told the officers were busy. Your branch on Scripps Ranch Blvd was the only branch who answered their phone in a timely manner and transferred to the proper bank officer who was able to help me with questions regarding IRA. I was transferred to Amber who was very helpful and kind as soon as i began asking questions. She was kind enough to set up an appt to discuss the matter further. All in all, I was glad I didn't give up and called this branch on Scripps ranch Blvd. thank you so much!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Scripps Ranch - Scripps Ranch Blvd R at San Diego, CA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Chef, Jun. 30, 2016
Between yesterday and today, I called at least 4 us Banks near me. I was either put on hold for a long time or was told the officers were busy. Your branch on Scripps Ranch Blvd was the only branch who answered their phone in a timely manner and transferred to the proper bank officer who was able to help me with questions regarding IRA. I was transferred to Amber who was very helpful and kind as soon as i began asking questions. She was kind enough to set up an appt to discuss the matter further. All in all, I was glad I didn't give up and called this branch on Scripps ranch Blvd. thank you so much!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Scripps Ranch - Scripps Ranch Blvd R at San Diego, CA
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Personal Service from Katie Gallardo is what makes this a good bank
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by meganreed82, Jun. 23, 2016
Katie Gallardo is amazing! She is a personal banker who helps with the business banking. Her customer service is top notch...US Bank really scored with this employee.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Green Mountain Branch at Denver, CO
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby meganreed82, Jun. 23, 2016
Katie Gallardo is amazing! She is a personal banker who helps with the business banking. Her customer service is top notch...US Bank really scored with this employee.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Green Mountain Branch at Denver, CO
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Great Neighborhood Branch!
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by NeighborSam, Jun. 17, 2016
We've lived in the Grant-Highland neighborhood for 18 years and this branch of US Bank has served us well, with good cheer, with minimal boo-boos, and always a quick correction if something needs to be fixed. The tellers remember the names of patrons and there is multi-lingual competency here. Even with staff turnover, there's still a constant level of excellent customer service and fast time. The only branch that is in the same league is the downtown Pioneer Trust branch. Well done North Salem US Bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, North Salem Branch at Salem, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NeighborSam, Jun. 17, 2016
We've lived in the Grant-Highland neighborhood for 18 years and this branch of US Bank has served us well, with good cheer, with minimal boo-boos, and always a quick correction if something needs to be fixed. The tellers remember the names of patrons and there is multi-lingual competency here. Even with staff turnover, there's still a constant level of excellent customer service and fast time. The only branch that is in the same league is the downtown Pioneer Trust branch. Well done North Salem US Bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, North Salem Branch at Salem, OR
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customer
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by AlwaysLearning, Jun. 13, 2016
I was out of town and the staff, especially the branch manage, was helpful to me when I had some difficulty closing on a vacation home. On my everyday interactions, everyone is polite and friendly. This is my favorite branch.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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Overall Ratingby AlwaysLearning, Jun. 13, 2016
I was out of town and the staff, especially the branch manage, was helpful to me when I had some difficulty closing on a vacation home. On my everyday interactions, everyone is polite and friendly. This is my favorite branch.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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great branch
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by mountaindawen, Jun. 13, 2016
Great staff. Very helpful and always ready to answer questions. Wait time to see a banker or teller very reasonable to short.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby mountaindawen, Jun. 13, 2016
Great staff. Very helpful and always ready to answer questions. Wait time to see a banker or teller very reasonable to short.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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Steve
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by 4greeneyes, Jun. 06, 2016
They are a great branch to deal with! Josh is the BEST!!!
He goes out of his way to help with anything he can do for you.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 4greeneyes, Jun. 06, 2016
They are a great branch to deal with! Josh is the BEST!!!
He goes out of his way to help with anything he can do for you.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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The Best Customer Service Ever!
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by brooney5, May. 24, 2016
The overall banking rates etc. is very good. The customer service and loan officers are excellent. I am so impressed with the professionalism and warm welcome me and my family get each time we visit. I wouldn't think of changing banks and I would highly recommend friends and family to bank at U.S. Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lincoln Edgewood Branch at Lincoln, NE
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby brooney5, May. 24, 2016
The overall banking rates etc. is very good. The customer service and loan officers are excellent. I am so impressed with the professionalism and warm welcome me and my family get each time we visit. I wouldn't think of changing banks and I would highly recommend friends and family to bank at U.S. Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lincoln Edgewood Branch at Lincoln, NE
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Ms.
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by Kathy987, May. 20, 2016
I have been with this bank for a long time. I love the people at our local branch. Very friendly, very helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, North Estrella Parkway Safeway Branc at Goodyear, AZ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kathy987, May. 20, 2016
I have been with this bank for a long time. I love the people at our local branch. Very friendly, very helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, North Estrella Parkway Safeway Branc at Goodyear, AZ
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Setting up online banking for paula
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by PaulaIntessimone, May. 18, 2016
You girls do a great job and your very helpful
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Wheaton Branch at Wheaton, MO
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PaulaIntessimone, May. 18, 2016
You girls do a great job and your very helpful
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Wheaton Branch at Wheaton, MO
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Never a problem
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by Pugguy, May. 16, 2016
I have been with this bank for over 7 years. I've always been treated in a timely manner and with respect. I have been through a few diffrent branch managers and they have all been fine. Most of the staff know who I am and my name. I'm always greeted and taken care of right away. I find these reviews stating the bad customer service just not viable. I have never seen this at this branch or any other. I use a lot of the services here, loans, checking, credit ect. All handled very nicely and professionally. I will continue my banking with US Bank Fitchburg for years to come. Thanks for all that you gals and guys do there. It's always a pleasure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pugguy, May. 16, 2016
I have been with this bank for over 7 years. I've always been treated in a timely manner and with respect. I have been through a few diffrent branch managers and they have all been fine. Most of the staff know who I am and my name. I'm always greeted and taken care of right away. I find these reviews stating the bad customer service just not viable. I have never seen this at this branch or any other. I use a lot of the services here, loans, checking, credit ect. All handled very nicely and professionally. I will continue my banking with US Bank Fitchburg for years to come. Thanks for all that you gals and guys do there. It's always a pleasure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
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US Bank on Broadway
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by haileygardner96, May. 16, 2016
I absolutely LOVE this branch. The staff is always friendly and helpful! They remember their customer's name and greet you with a smile every time. Customer service is always top notch. I really dislike going to the branch off of McMaster's because they always seem too busy to help or rush through your transaction. Also, their ATM has only worked 1 out of the 3 times I have gone there. I also have moved twice (for college) and have gone to a branch in Columbia and one in Warrensburg and both of those branches can not compete when it comes to these ladies and their customer service. Lastly, Tawsha deserves a promotion/raise because she always has a positive attitude and is always ready to help when I have an issue. Thanks guys, you're the best!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hannibal Branch at Hannibal, MO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby haileygardner96, May. 16, 2016
I absolutely LOVE this branch. The staff is always friendly and helpful! They remember their customer's name and greet you with a smile every time. Customer service is always top notch. I really dislike going to the branch off of McMaster's because they always seem too busy to help or rush through your transaction. Also, their ATM has only worked 1 out of the 3 times I have gone there. I also have moved twice (for college) and have gone to a branch in Columbia and one in Warrensburg and both of those branches can not compete when it comes to these ladies and their customer service. Lastly, Tawsha deserves a promotion/raise because she always has a positive attitude and is always ready to help when I have an issue. Thanks guys, you're the best!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hannibal Branch at Hannibal, MO
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Awesome customer service
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by Alyssia, May. 12, 2016
Love the people there. Very happy and super friendly. Always in a great mood and fill the room with a great atmosphere. They help you and get the job done well. With excellent customer service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Vale Branch at Vale, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Alyssia, May. 12, 2016
Love the people there. Very happy and super friendly. Always in a great mood and fill the room with a great atmosphere. They help you and get the job done well. With excellent customer service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Vale Branch at Vale, OR
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Best Service in Decades
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by Evette, May. 10, 2016
I am extremely pleased with every aspect of this US Bank branch. I'm always greeted when arriving, they answer all my questions in a clear and succinct manner and there is additional help available when needed. I recently opened a Business account, assisted by Kevin Mauk, and it was a great experience. Kevin paid attention to what was important to me and made the process enjoyable. I would not think of using another Bank, or for that matter, another US Bank branch. I have total trust in them to handle my accounts and any relevant issues that may arise.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 119th Street Branch at Overland Park, KS
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Evette, May. 10, 2016
I am extremely pleased with every aspect of this US Bank branch. I'm always greeted when arriving, they answer all my questions in a clear and succinct manner and there is additional help available when needed. I recently opened a Business account, assisted by Kevin Mauk, and it was a great experience. Kevin paid attention to what was important to me and made the process enjoyable. I would not think of using another Bank, or for that matter, another US Bank branch. I have total trust in them to handle my accounts and any relevant issues that may arise.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 119th Street Branch at Overland Park, KS
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by Angie7605 2016-05-18 17:20:28
Excellent customer service! Each member knows not only me by name but family members who are not even members :) Always very friendly. Stop by and tell Joe hi!
Elated with the entire team...
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by Stancia, May. 06, 2016
I have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 102nd And Washington Branch at Portland, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Stancia, May. 06, 2016
I have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 102nd And Washington Branch at Portland, OR
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Great customer service
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by CaptainKirk, May. 02, 2016
I never write these things, but I'm so impressed with the customer service I've received lately, I just had to. The last 3 times I've been to the Sellwood branch I've had a bank teller named Alessandra help me. Just amazing customer service. Such a nice person, and she has made banking at that branch so much better for it. You tell her Kirk Collins thinks she's doing an amazing job. Thorough, friendly, and just has a way of making customers feel comfortable. Superb customer service.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Bybee-Milwaukie Branch at Portland, OR
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Overall Rating Office Environment & Staffby CaptainKirk, May. 02, 2016
I never write these things, but I'm so impressed with the customer service I've received lately, I just had to. The last 3 times I've been to the Sellwood branch I've had a bank teller named Alessandra help me. Just amazing customer service. Such a nice person, and she has made banking at that branch so much better for it. You tell her Kirk Collins thinks she's doing an amazing job. Thorough, friendly, and just has a way of making customers feel comfortable. Superb customer service.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Bybee-Milwaukie Branch at Portland, OR
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Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219
Full Service Brick and Mortar Office
7923 Preston Hwy
Louisville, KY 40219