U.S. Bank, Review

Exceptional Branch
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by rrnavarrette, Apr. 18, 2013

Great service, great hours, great people!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Excellent and Friendly Service
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by rrnavarrette, Apr. 18, 2013

This branch is helpful and personable. My transactions are always handled promptly and accurately, no waiting, great extended hours!
FYI its inside Albertsons which has a Redbox & Starbucks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Excellent and Friendly Service
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by rrnavarrette, Apr. 18, 2013

This branch is helpful and personable. My transactions are always handled promptly and accurately, no waiting, great extended hours!
FYI its inside Albertsons which has a Redbox & Starbucks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Brookhurst & Edinger Albertsons at Fountain Valley, CA
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Best Staff I've EVER Worked With
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by JaneV, Mar. 23, 2013

I switched to US Bank, after seeing how Peggy Lemon and her staff treated my Uncle, when the time came for me to assist him with his affairs.  My Aunt and Uncle had been with US Bank for nearly 40 years.  The entire staff are always happy to help and have been fair and honest with me.  Peggy in particular, went way far and beyond, when it came to my Aunt and Uncle.  My elderly aunt and uncle were so fond of Peggy, and trusted her so much, that my uncle stopped in one day for the sole reason of the zipper on his coat being stuck, and Peggy graciously helped him.  This is the finest example of courtiousness and genuine caring, that can be shown to any customer.  As the Bank Manager, she leads by example and from everything I've seen, her staff are happy to follow.

I am proud to call myself a customer of US Bank!  In this day and age, it has been my experience, that the respect you show people, is usually recipricated.  Good customers usually receive the best customer service.  Disgruntled customers, generally but not always, have their own irresponsibility to blame.

Thank you US Bank and thank you Peggy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 56th And O Branch at Lincoln, NE
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Great bank!
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by Fred123, Mar. 21, 2013

Phenomenally friendly staff, really helped me with all my needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
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Outstanding Service
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by katharineenglish, Mar. 07, 2013

I just completed a complicated refinance of my home. The staff at US Bank in Montpelier were outstanding. Jamie worked closely and quickly, overcoming several obstacles, personally shepherding the process to the end. In SLC, at US Bank on 41st and Redwood in SLC, Harry graciously helped me finalize the loan by e-signing.I have been with this bank several years, and have always received superior service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Montpelier Branch at Montpelier, ID
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overall rating
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by waikoloa, Mar. 01, 2013

Have always received prompt and professional customer service. No request ever too challenging.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Klamath Falls Branch at Klamath Falls, OR
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Best Bank I've ever been too
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by Musicteach993, Feb. 28, 2013

Our business uses this bank and I'm in here at least twice a week with deposits and stuff.  This has got to me some of the friendliest people I've ever dealt with in a bank.  Nancy and Zeanna are the nicest people, and I deal with them the most.  They are efficient and helpful.  Melody and Keith will always come up if you're standing in line too long and ask if they can help you.  If they can, they have you go over to their desk and take care of everything.

Anyway...  I don't understand the low reviews, because these people are great, and the environment is great, and I have nothing but good things to say about it all.  Sometimes I wish I could just go hang out in there, haha.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tustin/La Palma Branch at Anaheim, CA
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From one Family to another
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by GriffinGirl2, Feb. 27, 2013

This is one of the most friendly branches ever! I work in Schnucks where they are at, and I have to say it's amazing! We see each other everyday and we always ask how each other are. They are just as friendly as the employers are at Schnucks markets. They helped me set up a checking account and what's super convenient is that I work almost every day so it's super convenient that I can just pop by the ATM machine if need be. But they don't normally have super bad wait lines and they know what they are doing. Very professional and educated on helping me get the right services with handling my money the best way possible. I trust these guys a lot, and I would recommend this location to anyone who asked. :) keep it up guys :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Butler Hill Schnucks Branch at Saint Louis, MO
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Mr
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by Dan112, Feb. 26, 2013

Very respectful, helpful, professional and caring management and staff. Keep up the good work guys.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hercules Lucky Branch at Hercules, CA
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MELODY, Thank you for your EXEMPLARY service.
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by LadyC, Feb. 13, 2013

Melody has been one of the most friendly and professional Bank personnel I have had the good fortune to deal with.  She is caring, supportive and helpful. First met her about  3 or 4 years ago.  I live in Canada, and through telephone calls and e-mails, she has always been prompt and most helpful. I have also met with her in the branch on a number of occasions.

On a scale of one to five, Melody is 'five plus' . I can not thank her enough for
all her help over the last few years.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Barry Road Branch at Kansas City, MO
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best bank for 7 years running
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by jstarbux, Feb. 02, 2013

Very happy with my choice. I travel a lot and needed a bank with national presence, fraud protection, and no cost. They have saved me from fraud charges multiple times which boggles me how they know a charge from dc, chicago, and kansas city were all safe and the charge from florida where i was not present that 10 day period was a fraud.

Credit card flex perks offers no fee with option to get rewards = awesome

Very good website for downloading data on accounts so i can manage a personal budget in excel across multiple sources of data.

Lots more i could say but typing on my phone is getting annoying.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Plaza Branch at Kansas City, MO
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I love Abby!!!
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by amtrebletrouble, Jan. 17, 2013

A month ago, very early on a weekday morning shortly before Christmas, my husband and I used this U.S Bank to make a deposit before heading back to our home in Canada.  As we entered, the entire staff looked up and said "Hello!" with smiles...they looked genuinely happy to see us.  We approached Abby's window, she did what we needed, and we quizzed her about closing an account which we don't use. It had annoying monthly fees that sometimes take us into the negative, which is really annoying when living abroad.  We planned on closing it in January.  Abby gave us her card and told us to give her a call when we were ready to close it.  I just called her 10 minutes ago.  Abby remembered me and closed the account for us with no problem.  It took hardly any time at all!!!  I know this is a small favor, but I feel like even the smallest things can cause us soooo much trouble.  It was a relief to be helped by an attentive person, that could help me so quickly. Thank you, Abby!!!  We will be seeing you again when we are in Ohio.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Medina The Reserve Branch at Medina, OH
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Excellent to work with
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by Gphone, Jan. 10, 2013

My business and personally, have worked with them for several years including Star Bank. They have always been attentative to my needs and work hard to address any banking needs me and my business may have. Do wish they had a drive through though.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Mt. Washington Kroger Branch at Mount Washington, KY
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US Bank Temecula Branch Temecula Parkway by Home Depot
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by temecula, Jan. 10, 2013

Staff is very friendly. Little or no wait time. Teller remembered my name months after I had interaction with her. I was very impressed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Temecula- Temecula Pkwy Branch at Temecula, CA
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Excellent service at Rainbow Smith's
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by MarieLeavitt, Jan. 06, 2013

After a lot of research I chose the US Bank Smith's branch because it is really convenient and the staff is very kind and helpful.  It's also a plus that I don't have to do business through a plastic partition and they don't have to get an approval to cash a $300.00 check.  

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, South Rainbow Smiths Branch at Las Vegas, NV
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Excellent branch in South Lake Tahoe!
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by DMASELLONES, Jan. 02, 2013

I have been a customer of US Bank since the change over from Security Pacific Bank in South Lake Tahoe.  I know the employees from the Manager, Tammy to Jenny and Anna who work at the desk to the clerks, Linda, Kelly, and Vicky.  Everyone is friendly and professional and Jenny's takes the time out of her busy day to make a call to keep me updated on my accounts. You don't have to wait very long for service, depending on your transactions you are in and out of the bank pretty quick.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, South Lake Tahoe Branch at South Lake Tahoe, CA
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Great Service
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by SmartGirl, Dec. 31, 2012

Michelle May has been advising me on my personal and business accounts for several years now.  She has gone above and beyond to offer top notch customer service.  I highly recommend this branch to anyone.  Wait times are never long.  If I do have to wait I don't mind because I know they are helping someone by going the extra mile.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Richmond Center Schnucks Branch at Saint Louis, MO
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I love US bank downtown Corvallis!
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by Riviera, Dec. 24, 2012

I am really so happy to be a US bank customer. I moved recently from Canada to start my teaching job at OSU. I opened an account at US bank at the branch located in the downtown area. i was so happy to know that one of the tellers and her name is Dalia speaks French. She is very professional and friendly. It is nice to see somebody who speaks French. I felt home again.  Thank You.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
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A great place to bank!
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by gb337, Dec. 24, 2012

Always a good experience at this bank - the staff are all so very friendly and take care of any problems and questions I've ever had. I prefer this branch location over any other one I've been to around Columbus

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Pickerington Branch at Pickerington, OH
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