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U.S. Bank, Review
U.S. Bank, Review
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A total of 368 Reviews with 5 Star
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P. Beckmeyer
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by PJB1, Feb. 05, 2015
The tellers of the Prescott, AZ branches are very kind and helpful. Keri has been especially kind. US Bank has some fees and other things that can be confusing like any other large bank but Keri always helped to make sense of it all.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Prescott Villages @ Boulders Branch at Prescott, AZ
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Overall Rating Office Environment & Staff Waiting Timeby PJB1, Feb. 05, 2015
The tellers of the Prescott, AZ branches are very kind and helpful. Keri has been especially kind. US Bank has some fees and other things that can be confusing like any other large bank but Keri always helped to make sense of it all.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Prescott Villages @ Boulders Branch at Prescott, AZ
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Love this bank- the service is awesome!!!
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by kaylie7789, Feb. 02, 2015
I have been going to this bank for almost 7 years now. The Branch Manager knows her stuff and is always so warm and welcoming. I fully trust them with my accounts and know that they have great advice to offer me.
Lucky to have this quality bank in Laurie, MO!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Laurie Branch at Gravois Mills, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kaylie7789, Feb. 02, 2015
I have been going to this bank for almost 7 years now. The Branch Manager knows her stuff and is always so warm and welcoming. I fully trust them with my accounts and know that they have great advice to offer me.
Lucky to have this quality bank in Laurie, MO!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Laurie Branch at Gravois Mills, MO
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by Manager1 2015-03-08 07:36:52
Most people I talk to have not had the same experience with the Laurie Branch Manager.
by LaurieMo 2015-05-11 01:01:00
Customer for 15 years. I asked Laurie Mo branch manger to waive 7$ fee for a cashiers check as grocery stores do it for a dollar. She was hateful and said they were not a government entity like I didn't know I was in a bank. I had to explain to her that neither was a grocery store.
by LaurieMo 2015-05-11 01:11:48
Not the experience I had with the Laurie manager either. Salzman in Versailles was great, but he is no longer there.
Best Customer Service!
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by clefker, Jan. 26, 2015
I am always amazed by the service at this branch! They have gone above and beyond for us to secure our accounts when my purse was stolen from my car. More recently, Nicole, the branch manager, helped me to identify a charge on my card that I didn't recognize. Going so far as to call the fraud department on my behalf and calling me back immediately to resolve. Amazing service and team! We are loyal for life!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Branch Hill Guinea Pike Kroger at Loveland, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby clefker, Jan. 26, 2015
I am always amazed by the service at this branch! They have gone above and beyond for us to secure our accounts when my purse was stolen from my car. More recently, Nicole, the branch manager, helped me to identify a charge on my card that I didn't recognize. Going so far as to call the fraud department on my behalf and calling me back immediately to resolve. Amazing service and team! We are loyal for life!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Branch Hill Guinea Pike Kroger at Loveland, OH
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Lara Mangan
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by MamaLala, Jan. 26, 2015
I do business with this branch almost everyday for years so I have dealt with the entire staff old and new and have observed their interactions with other customers as well. I don't understand these poor ratings and negative reviews. This crew is always extremely curteous, very timely and efficient. They also answer the phone promptly anytime it rings and are helpful with whatever that customer needs. Some of the reviews I've read speak of a drive-through window which does not exist at the beavercreek/fairborn ohio meijer location. I'm convinced that these poor reviews are written for the wrong place.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Beavercreek Meijer Branch at Fairborn, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MamaLala, Jan. 26, 2015
I do business with this branch almost everyday for years so I have dealt with the entire staff old and new and have observed their interactions with other customers as well. I don't understand these poor ratings and negative reviews. This crew is always extremely curteous, very timely and efficient. They also answer the phone promptly anytime it rings and are helpful with whatever that customer needs. Some of the reviews I've read speak of a drive-through window which does not exist at the beavercreek/fairborn ohio meijer location. I'm convinced that these poor reviews are written for the wrong place.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Beavercreek Meijer Branch at Fairborn, OH
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Happy Customer
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by LarE, Dec. 27, 2014
I banked at US Bank on the "Hill"/St. Louis MO for years then moved to Fenton. The Fenton branch is wonderful. They address any issues promptly and are friendly. I had my mom switch banks and she has been treated with patience and kindness. Would I recommend THIS branch? Yes!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fenton Branch at Fenton, MO
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LarE, Dec. 27, 2014
I banked at US Bank on the "Hill"/St. Louis MO for years then moved to Fenton. The Fenton branch is wonderful. They address any issues promptly and are friendly. I had my mom switch banks and she has been treated with patience and kindness. Would I recommend THIS branch? Yes!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fenton Branch at Fenton, MO
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Margene
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by Margene, Dec. 08, 2014
I can't say enough good things about the US Bank. The staff is the best.... friendly and very helpful!!
I have been a customer since I was a child, and the same wonderful service was and still is there!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rock Rapids Branch at Rock Rapids, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Margene, Dec. 08, 2014
I can't say enough good things about the US Bank. The staff is the best.... friendly and very helpful!!
I have been a customer since I was a child, and the same wonderful service was and still is there!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rock Rapids Branch at Rock Rapids, IA
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Business Owner
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by usbforme, Dec. 06, 2014
I have had an account with US Bank for over 30 years and this branch is the best service I have ever had. They get to know you personally. I went downtown and received good financial service for some foreign travel, which was the only place I could do this, but did not receive the service like I do at this branch. They have hours that help us after work and on weekends which is VERY helpful !!!
Thank you very much for not holding us hostage to keep our money and loan us money !!!
JM
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby usbforme, Dec. 06, 2014
I have had an account with US Bank for over 30 years and this branch is the best service I have ever had. They get to know you personally. I went downtown and received good financial service for some foreign travel, which was the only place I could do this, but did not receive the service like I do at this branch. They have hours that help us after work and on weekends which is VERY helpful !!!
Thank you very much for not holding us hostage to keep our money and loan us money !!!
JM
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
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by mshepm 2014-12-21 23:22:50
I absolutely agree that they are wonderful!!! They are incredibly helpful and compassionate everytime I call or drop by.They care!!!!!
Amazing!!!
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by Pickles0586, Nov. 27, 2014
The service is great. I've never had a problem with US BANK ever. They have the best rewards credit card I have ever had and after looking around there is nothing that can beat it. The branch hours are very convienant, open 7 days a week! I guess I had nothing bad to say about US Bank because I keep good track of my accounts and don't make late payments. That's tje o my reason why I would say any of these people gave bad reviews is because they expect the bank to keep track for them then when they don't they get upset and it's the banks fault. US Bank! I would recommend them to all my family and friends.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Omaha American Plaza Branch at Bellevue, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pickles0586, Nov. 27, 2014
The service is great. I've never had a problem with US BANK ever. They have the best rewards credit card I have ever had and after looking around there is nothing that can beat it. The branch hours are very convienant, open 7 days a week! I guess I had nothing bad to say about US Bank because I keep good track of my accounts and don't make late payments. That's tje o my reason why I would say any of these people gave bad reviews is because they expect the bank to keep track for them then when they don't they get upset and it's the banks fault. US Bank! I would recommend them to all my family and friends.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Omaha American Plaza Branch at Bellevue, NE
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Client
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by nineywise, Nov. 16, 2014
As the treasurer for a local non-profit concern, I was introduced to US Bank and this location several years ago. The majority of my visits (weekly) are to make deposits, however I have established a very favorable credit card with this bank . Their service is extraordinary, their hours leave nothing to be desired and the variety of services offered is vast. I highly recommend US Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Murrieta & Winchester Vons Branch at Murrieta, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nineywise, Nov. 16, 2014
As the treasurer for a local non-profit concern, I was introduced to US Bank and this location several years ago. The majority of my visits (weekly) are to make deposits, however I have established a very favorable credit card with this bank . Their service is extraordinary, their hours leave nothing to be desired and the variety of services offered is vast. I highly recommend US Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Murrieta & Winchester Vons Branch at Murrieta, CA
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Very helpful
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by SaltyGal, Nov. 06, 2014
Because of some automatic deposit mess ups (not the bank's fault), my husband's and my account went into serious overdraft. Dave Williams went to a great deal of effort over some weeks (it was a big mess up) to straighten things out and get the overdraft charges appropriately refunded.
Dave was a pleasure to work with, always cheerful, always enthusiastic about doing what he could to solve the problem. US Bank's policy of cheerily greeting everyone is generally annoying as it feels so forced, but I don't feel any of that going by a script friendliness from Dave. It's a relief to be greeted with genuine friendliness when I go there.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wedgwood Branch at Seattle, WA
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Overall Rating Office Environment & Staff Waiting Timeby SaltyGal, Nov. 06, 2014
Because of some automatic deposit mess ups (not the bank's fault), my husband's and my account went into serious overdraft. Dave Williams went to a great deal of effort over some weeks (it was a big mess up) to straighten things out and get the overdraft charges appropriately refunded.
Dave was a pleasure to work with, always cheerful, always enthusiastic about doing what he could to solve the problem. US Bank's policy of cheerily greeting everyone is generally annoying as it feels so forced, but I don't feel any of that going by a script friendliness from Dave. It's a relief to be greeted with genuine friendliness when I go there.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wedgwood Branch at Seattle, WA
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Tim Monaco
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by t1m0thy, Oct. 28, 2014
I had to call on the banker David Noah today with some help from a previous bank account and I have to say Job well done! From the greeting I had upon entering the branch to the professionalism David used to do my transaction. Thank You all.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby t1m0thy, Oct. 28, 2014
I had to call on the banker David Noah today with some help from a previous bank account and I have to say Job well done! From the greeting I had upon entering the branch to the professionalism David used to do my transaction. Thank You all.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
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Awesome Customer Service
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by pdvc19, Oct. 03, 2014
Chris Pierce and Vicky Cox have handled my personal and real estate accounts, and have been incredibly helpful. They have been professional, courteous, and timely in all of my transactions with them. I would highly recommend doing business with the Fairmont Branch of USBank, and in particular with Chris and Vicky.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Fairmont Branch at Fairmont, MN
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pdvc19, Oct. 03, 2014
Chris Pierce and Vicky Cox have handled my personal and real estate accounts, and have been incredibly helpful. They have been professional, courteous, and timely in all of my transactions with them. I would highly recommend doing business with the Fairmont Branch of USBank, and in particular with Chris and Vicky.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Fairmont Branch at Fairmont, MN
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Exceptional Customer Service
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by shoutout, Sep. 24, 2014
Even though this branch is a little further from my home this is my 1st choice for all my banking.
Customer service is what it should be - always courteous, prompt and professional!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Belleview Branch at Littleton, CO
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Overall Ratingby shoutout, Sep. 24, 2014
Even though this branch is a little further from my home this is my 1st choice for all my banking.
Customer service is what it should be - always courteous, prompt and professional!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Belleview Branch at Littleton, CO
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Helpful service -
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by PhyllisB, Sep. 14, 2014
The banking staff at Golden Valley Branch has always been very helpful with me. I like the after hours and week-end banking.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Valley Byerly's Branch at Minneapolis, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PhyllisB, Sep. 14, 2014
The banking staff at Golden Valley Branch has always been very helpful with me. I like the after hours and week-end banking.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Valley Byerly's Branch at Minneapolis, MN
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Overdraft Fee Refund - Resolved
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by WilkySan, Sep. 05, 2014
Sheila was patient, heard out my situation, and was willing to cancel an overdraft fee that had been instated even though my account was never officially in the negative. Thanks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Franklin Road Branch at Boise, ID
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Overall Ratingby WilkySan, Sep. 05, 2014
Sheila was patient, heard out my situation, and was willing to cancel an overdraft fee that had been instated even though my account was never officially in the negative. Thanks!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Franklin Road Branch at Boise, ID
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Always great!
Overall Rating
by mvermeern, Sep. 01, 2014
I have been to this location/branch a lot in the last 2.5 years. First it was only for work, but now I live just a mile down the road and all the employees there are very nice.
There's never a long wait and they are quick to get done what you are there for. Every once in a while they'll try to sell you on their credit card, but I realize that's part of their job and it doesn't bother me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taft Hill Safeway Branch at Fort Collins, CO
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Overall Ratingby mvermeern, Sep. 01, 2014
I have been to this location/branch a lot in the last 2.5 years. First it was only for work, but now I live just a mile down the road and all the employees there are very nice.
There's never a long wait and they are quick to get done what you are there for. Every once in a while they'll try to sell you on their credit card, but I realize that's part of their job and it doesn't bother me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taft Hill Safeway Branch at Fort Collins, CO
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by Jlynn 2014-09-04 16:54:34
The US Bank on 291 located in Price Chopper. Their tellers are gossips. They call customers and tell them things other customers said. Shameful.
Andy has been amazing!
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by LorrieC, Aug. 27, 2014
Andy saved us money by refinancing my house
he is great to work with - never have any problems as long as I go to the Food City branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maryville Food City Branch at Maryville, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LorrieC, Aug. 27, 2014
Andy saved us money by refinancing my house
he is great to work with - never have any problems as long as I go to the Food City branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maryville Food City Branch at Maryville, TN
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super nice people and very professional
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by takeanumber, Aug. 08, 2014
I opened an account not long a go and so far it's been great, no complaints. Very nice, friendly people. My parents have been doing their personal and business banking at this branch for many years and the staff has always been professional and polite. Thank you U.S Bank Staff!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pahrump Smith's Branch at Pahrump, NV
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby takeanumber, Aug. 08, 2014
I opened an account not long a go and so far it's been great, no complaints. Very nice, friendly people. My parents have been doing their personal and business banking at this branch for many years and the staff has always been professional and polite. Thank you U.S Bank Staff!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pahrump Smith's Branch at Pahrump, NV
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Outstanding People and Service
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by IsleyFamily, Aug. 02, 2014
I have had the privilege to work with the folks at the Founder's Village US Bank for the past 8 years and have nothing but good things to say. Eric (branch manager) and his staff are always friendly, know my family by first name, and truly look out for our best interests (even calling when we had an usual overdraft and helping us rectify the situation). We recently moved and I wish I could take these folks with me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Founders King Soopers Branch at Castle Rock, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IsleyFamily, Aug. 02, 2014
I have had the privilege to work with the folks at the Founder's Village US Bank for the past 8 years and have nothing but good things to say. Eric (branch manager) and his staff are always friendly, know my family by first name, and truly look out for our best interests (even calling when we had an usual overdraft and helping us rectify the situation). We recently moved and I wish I could take these folks with me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Founders King Soopers Branch at Castle Rock, CO
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us bank in sumner wa
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by katiesowards, Jul. 17, 2014
Jason from the Sumner branch is absolutely amazing! That's all I can really say. Thank you so much for your help and fantastic customer service. :) Katie
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sumner Branch at Sumner, WA
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Overall Rating Waiting Time Other Servicesby katiesowards, Jul. 17, 2014
Jason from the Sumner branch is absolutely amazing! That's all I can really say. Thank you so much for your help and fantastic customer service. :) Katie
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sumner Branch at Sumner, WA
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