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U.S. Bank, Review
U.S. Bank, Review
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A total of 368 Reviews with 5 Star
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US Bank on Broadway
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by KSJMUS, May. 02, 2016
I have been with this bank for 4 years. I have never had any problems and their online banking has saved my life many time. I can do anything I need from the comfort of my own living-room at no cost to me. I also use the one on Gallatin Road near Briley Parkway and have had nothing but wonderful, polite and efficient service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Broadway-West End Branch at Nashville, TN
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by KSJMUS, May. 02, 2016
I have been with this bank for 4 years. I have never had any problems and their online banking has saved my life many time. I can do anything I need from the comfort of my own living-room at no cost to me. I also use the one on Gallatin Road near Briley Parkway and have had nothing but wonderful, polite and efficient service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Broadway-West End Branch at Nashville, TN
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CYNTHIA TRUJILLO
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by missyann91, Apr. 29, 2016
I have been with US Bank for a few years now, I've moved a few times and been to quite a few places. I have never had such a pleasant experience in my life at a bank before. Cynthia was so kind and patient and helped with what I needed, no questions asked! What a great person you guys have working for you. Thank you, thank you, THANK YOU!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Aurora Havana Branch at Aurora, CO
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by missyann91, Apr. 29, 2016
I have been with US Bank for a few years now, I've moved a few times and been to quite a few places. I have never had such a pleasant experience in my life at a bank before. Cynthia was so kind and patient and helped with what I needed, no questions asked! What a great person you guys have working for you. Thank you, thank you, THANK YOU!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Aurora Havana Branch at Aurora, CO
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Cassie
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by Customersatisfied, Apr. 26, 2016
There is a young lady that works there her name is Cassie. She is absolutely amazing, it has been several times where she has helped out and fixed the issue. Fast and efficient and makes the environment great! Always has a smile, great job!
-one satisfied customer-
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia East Broadway Branch at Columbia, MO
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by Customersatisfied, Apr. 26, 2016
There is a young lady that works there her name is Cassie. She is absolutely amazing, it has been several times where she has helped out and fixed the issue. Fast and efficient and makes the environment great! Always has a smile, great job!
-one satisfied customer-
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbia East Broadway Branch at Columbia, MO
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US Bank, Temecula, CA, Rancho Cal. Road
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by Pugglly666, Apr. 16, 2016
I bank with US Bank in TEMECULA,CA, Rancho Cal. Rd. I go to this bank once a week. I am very happy with the service. The people are very friendly and helpful. Never ever had any problems.
The Staff gave me all information I needed. The times are also convenient.
The also open on weekends including Sunday.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hinsdale Branch at Hinsdale, IL
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by Pugglly666, Apr. 16, 2016
I bank with US Bank in TEMECULA,CA, Rancho Cal. Rd. I go to this bank once a week. I am very happy with the service. The people are very friendly and helpful. Never ever had any problems.
The Staff gave me all information I needed. The times are also convenient.
The also open on weekends including Sunday.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hinsdale Branch at Hinsdale, IL
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A+ service
Overall Rating
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by onebadcherokee, Apr. 11, 2016
I am not sure why I am seeing all of the negative feedback on US BANK we have never had a problem with checking or mortgage payment or credit card. Friendly knowledgable courteous employees who are always ready to assist us. Especially Poplar Bluff Mo, and Arnold andFestus as well. I have also banked with BOA for years and I could give negative feedback on them but never on US Bank
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Crystal City Office at Crystal City, MO
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by onebadcherokee, Apr. 11, 2016
I am not sure why I am seeing all of the negative feedback on US BANK we have never had a problem with checking or mortgage payment or credit card. Friendly knowledgable courteous employees who are always ready to assist us. Especially Poplar Bluff Mo, and Arnold andFestus as well. I have also banked with BOA for years and I could give negative feedback on them but never on US Bank
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Crystal City Office at Crystal City, MO
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Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SunValleydude, Apr. 08, 2016
This is a small town bank though it is part of a national affiliation. Folks greet you, remember you, and they are efficient. I have been in this bank several times over the last three years - people, don't black ball just for one incident! I would want to rely on reviews from people that have been long term customers more so than others!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hailey Branch at Hailey, ID
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by SunValleydude, Apr. 08, 2016
This is a small town bank though it is part of a national affiliation. Folks greet you, remember you, and they are efficient. I have been in this bank several times over the last three years - people, don't black ball just for one incident! I would want to rely on reviews from people that have been long term customers more so than others!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hailey Branch at Hailey, ID
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love my bank :)
Overall Rating
Interest Rate and Cost
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by caribear, Apr. 07, 2016
I've banked with several different banks and this by far is my favorite. Absolutely no complaints! They really care about their customers. This branch is always so friendly and there is always someone there to help you. The two that really stick out in my mind that have truly personalized my banking experience and go above and beyond are Marlin and Tia (hope I got the names right) I'm sure I'm a US bank account holder for life! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, South Pasadena Branch at South Pasadena, CA
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by caribear, Apr. 07, 2016
I've banked with several different banks and this by far is my favorite. Absolutely no complaints! They really care about their customers. This branch is always so friendly and there is always someone there to help you. The two that really stick out in my mind that have truly personalized my banking experience and go above and beyond are Marlin and Tia (hope I got the names right) I'm sure I'm a US bank account holder for life! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, South Pasadena Branch at South Pasadena, CA
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PatientBanker
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by TanyaM, Apr. 01, 2016
I went to a store and attempted to buy something when my card was not accepted. After calling in and hearing that I had enough money on the account to make the purchase, I tried again several times and eventually gave up. Embarrassed, I asked the cashier to hold my items while I call my bank. I ended up finding out that since I didn't activate the card they sent me in the mail, my current card was shut down so I needed to drive to the bank to get a temporary one.
I was extremely frustrated when I pulled up at this branch (it was the nearest one to me). After waiting in line I came up to the counter and when the banker asked how my day was going I replied "Bad" in a very flat tone. The most shocking thing to me was that even though I was showing a tremendous amount of attitude and was being THAT terrible customer, the banker was extremely upbeat and patient with me the entire time. I also work in customer service and I know how hard it can be to be polite to a rude customer. I usually try not to be that customer because I know how annoying they can be. I do not remember the name of the lady who helped me but she was in her late 20's and had long blonde hair. I would just like to say that the amount of patience she had with me was amazing! She deserves like a "most patient worker" award or something.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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by TanyaM, Apr. 01, 2016
I went to a store and attempted to buy something when my card was not accepted. After calling in and hearing that I had enough money on the account to make the purchase, I tried again several times and eventually gave up. Embarrassed, I asked the cashier to hold my items while I call my bank. I ended up finding out that since I didn't activate the card they sent me in the mail, my current card was shut down so I needed to drive to the bank to get a temporary one.
I was extremely frustrated when I pulled up at this branch (it was the nearest one to me). After waiting in line I came up to the counter and when the banker asked how my day was going I replied "Bad" in a very flat tone. The most shocking thing to me was that even though I was showing a tremendous amount of attitude and was being THAT terrible customer, the banker was extremely upbeat and patient with me the entire time. I also work in customer service and I know how hard it can be to be polite to a rude customer. I usually try not to be that customer because I know how annoying they can be. I do not remember the name of the lady who helped me but she was in her late 20's and had long blonde hair. I would just like to say that the amount of patience she had with me was amazing! She deserves like a "most patient worker" award or something.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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by Akin 2016-04-08 11:54:14
I really do not think being upset about your disappointment is RUDE. It is usual for banks to cancel an active card because they sent you another one that is not activated. Your frustration came from the disappointment about your card being cancelled without your knowledge. People who work in customer service are supposed to be polite, however frustrated a customer may sound. Their jobs depend on these customers and they can take their business elsewhere if they feel they are not being fairly treated - listened to. I have being in this situation a couple of times. And the first rule of customer service is that "customers are always right" even if they are not, treat them as though they are and they will calm down.
Great Bank with Supr nice service
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by stonefinder1, Mar. 30, 2016
I have 2 checking accounts, 4 savings accounts and CD's with this bank. I also had a guardian account and an estate account everything was set up very professional. Only thing I hate is the hold time on large checks that I deal with 5-7 day wait tine when I have the money to cover the check. Penny did an excellent job with my moms estate account
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Valley Station Meijer Branch at Louisville, KY
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by stonefinder1, Mar. 30, 2016
I have 2 checking accounts, 4 savings accounts and CD's with this bank. I also had a guardian account and an estate account everything was set up very professional. Only thing I hate is the hold time on large checks that I deal with 5-7 day wait tine when I have the money to cover the check. Penny did an excellent job with my moms estate account
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Valley Station Meijer Branch at Louisville, KY
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Made my day!
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by Lancesayles, Mar. 21, 2016
First time coming to this branch, but this was the closest one with a coin counter so I went our of the way to use that service. Upon arriving, I was greeted by an employee just walking past. He was friendly and made a joke about my change jar. My teller was Melissa, and she was very friendly and treated me like I had been going there for years. I wish my branch was this friendly!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mayfair Office at Milwaukee, WI
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by Lancesayles, Mar. 21, 2016
First time coming to this branch, but this was the closest one with a coin counter so I went our of the way to use that service. Upon arriving, I was greeted by an employee just walking past. He was friendly and made a joke about my change jar. My teller was Melissa, and she was very friendly and treated me like I had been going there for years. I wish my branch was this friendly!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mayfair Office at Milwaukee, WI
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Awesome Bank
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by amcc619, Mar. 21, 2016
Such a nice and wonderful staff! Went to college out of state, they made it so easy for my parents to put money in my account (they do not bank with US Bank). I was super screwed over by the US Bank Branch where I was. They took care of everything and made all bogus charges disappear. They are pleasant and easy to work with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eau Claire Hallie Branch at Chippewa Falls, WI
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by amcc619, Mar. 21, 2016
Such a nice and wonderful staff! Went to college out of state, they made it so easy for my parents to put money in my account (they do not bank with US Bank). I was super screwed over by the US Bank Branch where I was. They took care of everything and made all bogus charges disappear. They are pleasant and easy to work with.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eau Claire Hallie Branch at Chippewa Falls, WI
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Excellent excellent excellent
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by gcoston, Mar. 14, 2016
My company uses this particular branch for everything we do from regular business deposits to notary services. We have never had any issue, very little wait time every time I walk in the door, Monday at 2pm or Friday at 4:30. Wonderful staff that I've come to know and trust with our funds. LOVE this branch, never had a better experience anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stephanie & Warm Springs Branch at Henderson, NV
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by gcoston, Mar. 14, 2016
My company uses this particular branch for everything we do from regular business deposits to notary services. We have never had any issue, very little wait time every time I walk in the door, Monday at 2pm or Friday at 4:30. Wonderful staff that I've come to know and trust with our funds. LOVE this branch, never had a better experience anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Stephanie & Warm Springs Branch at Henderson, NV
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shadow825
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by shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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by shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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Above and Beyond Customer Service
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by paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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by paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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Friendliest Bank!
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by GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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by GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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Great customer service!
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by MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
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by MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
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Awesome bank
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by mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
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by mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
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Awesome employees
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by Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
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by Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
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by JackJohn 2016-02-16 17:32:35
We've had an account with US Bank for a number of years. Wanted to cash two personal checks written to me from a
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
MS
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by Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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by Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Awesome Customer Service
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by mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse





by mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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