U.S. Bank, Review
U.S. Bank, Review
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shadow825
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by shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby shadowboyd, Mar. 14, 2016
Great place to bank the people there are very friendly. Fast service,the tellers at this branch are nice and always smiling.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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Teller
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by Realinelf, Mar. 10, 2016
Don't ask for more than one transaction at a time there's a man there that will mess it up
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Exchange Dave's Branch at Akron, OH
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Overall Rating Office Environment & Staffby Realinelf, Mar. 10, 2016
Don't ask for more than one transaction at a time there's a man there that will mess it up
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Exchange Dave's Branch at Akron, OH
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Not open when customers get off work
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by OpenOpenOpen, Mar. 08, 2016
For a bank who wants to take care of your money they don't want to very badly. When your doors are not open so that the customer can interact with the cashiers It makes it difficult to do business at your establishment. 5 o'clock closing when the Internet says 530 is really kind of annoying. If my mom didn't Bank there I wouldn't be going in your doors.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby OpenOpenOpen, Mar. 08, 2016
For a bank who wants to take care of your money they don't want to very badly. When your doors are not open so that the customer can interact with the cashiers It makes it difficult to do business at your establishment. 5 o'clock closing when the Internet says 530 is really kind of annoying. If my mom didn't Bank there I wouldn't be going in your doors.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
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by bear24680 2016-03-13 17:35:13
kelly in this branch was very nice when i opened my corp account then she closed it without reason she turn very mean i will never refer this bank
Above and Beyond Customer Service
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by paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby paynitfwd, Mar. 04, 2016
Tabitha is the reason that I go to this branch! Every time I visit, she is smiling, fast, and extremely smart. She always takes that extra care to do a thorough job! I am confident that if I have a question or concern that she will either answer it correctly, or research it until it's figured out! It's a great feeling to trust that your bank(er)has your best interest at heart. THANK YOU! Miya
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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Friendliest Bank!
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by GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GinaA, Feb. 22, 2016
I love this bank! I have been banking here for years and would not consider going back anywhere else. The staff is so friendly, they always say hello when you walk in and make you feel appreciated.
I have had a few issues with my accounts in the past but the staff here is always so helpful in resolving it.
I am surprised by the negative reviews on here because that has not been my experience at all.
Not sure
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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Great customer service!
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by MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby MMB1970, Feb. 21, 2016
The team at the Sunnyside USBANK is courteous, thoughtful, and detail oriented. They always greet us with a smile and remember my kids' names. They're great!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sunnyside Southeast 147th Albertsons at Clackamas, OR
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Branch Manager Ryan is a jerk
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by Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
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Awesome bank
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by mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mlromer, Feb. 17, 2016
I can't say enough about the staff at this location and specifically the branch manager Ryan. He has helped me with all aspects of my banking needs to include starting a business account, my grandparents and children's banking needs. it's so nice to have someone you can trust and has your best interests in mind.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 136th & Zuni King Soopers Branch at Broomfield, CO
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Awesome employees
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by Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Peddlegirl, Feb. 08, 2016
It's always nice being greeted when you walk in and everyone so happy to help you. I have interacted with every staff member there and they always go above and beyond. Ron the Branch Manager was helpful from day one! Sara, Emanual, Edward and Victor always have a smile on there faces and very professional attitude.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Nohl Ranch Vons Branch at Orange, CA
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by JackJohn 2016-02-16 17:32:35
We've had an account with US Bank for a number of years. Wanted to cash two personal checks written to me from a
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
cousin who calls me by nickname Jack and wrote name Jack on checks. Was told by USBank branch manager to sign checks as shown when I asked if I should sign john or jack. Then asked for identification. Used driver's license. Was told needed to get okay. Came back and told unable to cash checks. Asked if our regular bank in Illinois could be called. Said not allowed to. Asked if our USBank in Illinois could be called, said not allowed to. Now having to mail checks back to our bank in Illinois as Deposit Only. We maintain a somewhat sizeable amount in the USBank account that thinking seriously to transfer to Wells Fargo Bank. We called our bank in Illinois and they said either Jack or John was acceptable, so no changes to names or checks was needed. Problem with USBank is the change over of managers is so high that customers get lousy impersonal treatment such as with us. What is wrong with allowing your people to phone our bank. Might as well have ATMs and close your so called full service branch locations. After over 5 years of doing business with USBank, I expected better treatment.
Horrible experience with ATM
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by Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
29 of 38 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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MS
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by Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Toto, Jan. 28, 2016
We had stopped at another bank first and left because of the attitude and service we got or I should say did not get. When we stepped in at US Bank in Chisago City we were helped immediately. Stacy helped us with opening up a new account and was a delight. She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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they stole my money
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by caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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Awesome Customer Service
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by mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mon0502, Jan. 22, 2016
I transferred to US Bank from a bank I had been with for 6 years. The tellers here are the most friendly, helpful people. The bank manager and assistant manager are so helpful and knowledgeable. I am glad I transferred to US Bank. Just a thank you to all the people who work there....you are all the BEST!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Lancaster Branch at Lancaster, CA
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Rude staff, poor attitudes, disappointing service.
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by sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
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by RFcoOMA 2016-02-11 20:17:06
I too had an *incredibly* frustrating and poor experience at this USBank branch. Both the Branch Manager and the banker I was placed with seemed entirely clueless about how business bank products / services work. I have opened dozens of business accounts ranging from credit, treasury mgmt, checking, etc... and these guys were beyond ignorant in the process. They asked for documents that simply don't exist, said things were required by federal law that weren't, and ultimately allowed me to walk out of the branch frustrated by the process and open an account with one of their competitors.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
They know what they are doing
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by VickiS, Jan. 06, 2016
We've tried to get an name and address changed on one of our accounts and the customer service people at St. Cloud US bank kept telling us everything was correct and didn't seem to care that we said it wasn't correct. We went in several times. Finally, we went to Monticello US bank to see if they could help us. The cust service guy took the time to listen to our issue and after just a few minutes, found where the issue was. I will go to Monticello for my banking, not St. Cloud anymore.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby VickiS, Jan. 06, 2016
We've tried to get an name and address changed on one of our accounts and the customer service people at St. Cloud US bank kept telling us everything was correct and didn't seem to care that we said it wasn't correct. We went in several times. Finally, we went to Monticello US bank to see if they could help us. The cust service guy took the time to listen to our issue and after just a few minutes, found where the issue was. I will go to Monticello for my banking, not St. Cloud anymore.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
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Hometown Feel
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by Alyssa, Jan. 05, 2016
I opened my new business account last Spring and the bank staff has always been so supportive and friendly with my new business venture. They even allowed me to display my soy candles near the entrance for a month to kick off my business. The tellers often ask me about my products and have mentioned cute towns and shops nearby where I could sell my candles (I'm a new Wisconsin resident). I feel like they care about their customers and always have smiles on their faces when they assist you. I've never experienced this type of service through a bank. I'm so happy to be a newer resident of Sun Prairie with such a great hometown feel at US bank, Sun Prairie.-Owner/Manager of Wicksy Daisy Candle Co, LLC
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sun Prairie Madison Branch at Sun Prairie, WI
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Overall Ratingby Alyssa, Jan. 05, 2016
I opened my new business account last Spring and the bank staff has always been so supportive and friendly with my new business venture. They even allowed me to display my soy candles near the entrance for a month to kick off my business. The tellers often ask me about my products and have mentioned cute towns and shops nearby where I could sell my candles (I'm a new Wisconsin resident). I feel like they care about their customers and always have smiles on their faces when they assist you. I've never experienced this type of service through a bank. I'm so happy to be a newer resident of Sun Prairie with such a great hometown feel at US bank, Sun Prairie.-Owner/Manager of Wicksy Daisy Candle Co, LLC
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sun Prairie Madison Branch at Sun Prairie, WI
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great People Great Service
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by Tndlc, Dec. 22, 2015
Left my long time bank o open accounts here. Great service and great people. Refinanced a home loan, got a new home loan, and did a refi on it. All great experiences with the branch. The people remember you, treat you respectfully, and are efficient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Smyrna Branch at Smyrna, TN
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tndlc, Dec. 22, 2015
Left my long time bank o open accounts here. Great service and great people. Refinanced a home loan, got a new home loan, and did a refi on it. All great experiences with the branch. The people remember you, treat you respectfully, and are efficient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Smyrna Branch at Smyrna, TN
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great Service
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by Tperry1977, Dec. 17, 2015
Love this bank. Great people. Thank you so much for being open on the weekends.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Mitchell Remke's Branch at Ft Mitchell, KY
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tperry1977, Dec. 17, 2015
Love this bank. Great people. Thank you so much for being open on the weekends.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Mitchell Remke's Branch at Ft Mitchell, KY
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Good Recovery
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by KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Service
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by Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by shy8angel 2015-12-26 15:50:40
Us bank really needs to offer their customers 24 hour grace period. I have been with the bank for more than 10 years and am thinking about switching to huntington. I would really love to stay with us but the overdraft fees are ridiculously expensive. I had a automatic payment set up that went through after midnight (I checked online) but since it was due the day before it was not a "bank error" and my direct deposit was in there the next day. So I'm hoping someone high up there will read this and consider to change the policy. I'm sure your customers would appreciate it. I definetly will.
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