U.S. Bank, Review
U.S. Bank, Review
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A total of 493 Reviews with 1 Star
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US BANKS OF OMAHA, NE ARE HORRIBLE!
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by IHATEPAYDAY, Nov. 15, 2012
We opened a checking account with US Bank in Omaha, NE about 6 months ago, and are now looking for a new bank. Every single employee we have had the misfortune to deal with has been excessively rude, with the exception of the female manager in the branch at Baker's on 170th and Center. They all make their own rules about how long they hold actual paychecks--from 24 hours to 3 business days. In that amount of time, if any checks come in, they return them and charge a return fee. I still can't use my ATM card, because I don't have a PIN. I asked a lovely (haha) employee at the 132nd and Maple branch drive through if she could reset it for me--apparently, it's very difficult to do, because she became very rude and gave me a little sheet of paper and told me to go to the ATM and do it myself--I couldn't get it to work, so I guess I'm out of luck. I work for a doctor--to give the same sort of service US Bank gives, I would have to tell the patients to weigh themselves, take their own blood pressures and to go to the chart room to get their own charts. I HATE this bank--really!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IHATEPAYDAY, Nov. 15, 2012
We opened a checking account with US Bank in Omaha, NE about 6 months ago, and are now looking for a new bank. Every single employee we have had the misfortune to deal with has been excessively rude, with the exception of the female manager in the branch at Baker's on 170th and Center. They all make their own rules about how long they hold actual paychecks--from 24 hours to 3 business days. In that amount of time, if any checks come in, they return them and charge a return fee. I still can't use my ATM card, because I don't have a PIN. I asked a lovely (haha) employee at the 132nd and Maple branch drive through if she could reset it for me--apparently, it's very difficult to do, because she became very rude and gave me a little sheet of paper and told me to go to the ATM and do it myself--I couldn't get it to work, so I guess I'm out of luck. I work for a doctor--to give the same sort of service US Bank gives, I would have to tell the patients to weigh themselves, take their own blood pressures and to go to the chart room to get their own charts. I HATE this bank--really!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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Incompetence is the word....
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by Jim67, Nov. 15, 2012
I Don't really know where to start, this location will give you the absolute worst banking experience!(for free)
- Zero customer service.
- Very rude.
- No banking knowledge.
- etc..........
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jim67, Nov. 15, 2012
I Don't really know where to start, this location will give you the absolute worst banking experience!(for free)
- Zero customer service.
- Very rude.
- No banking knowledge.
- etc..........
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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A bad attitude is what you'll get at this location
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by etcraig, Nov. 14, 2012
I was helped by a female teller at the counter who goes by the name of Tiffany Davis. She must have woken up on the wrong side of the bed because this kind of customer service is not normal or acceptable. Her attitude was completely uncalled for. It was like she was treating every male that came through the door like a rapist with this utter disdain for men. I know St. Robert is an Army town and I know that some women make some really bad choices in Army towns, but come on! Don't bring your baggage to work please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby etcraig, Nov. 14, 2012
I was helped by a female teller at the counter who goes by the name of Tiffany Davis. She must have woken up on the wrong side of the bed because this kind of customer service is not normal or acceptable. Her attitude was completely uncalled for. It was like she was treating every male that came through the door like a rapist with this utter disdain for men. I know St. Robert is an Army town and I know that some women make some really bad choices in Army towns, but come on! Don't bring your baggage to work please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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HATE the stuck up ladies one being the Sea witch Oriana
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by USbankREP, Nov. 11, 2012
The worst service I've ever gotten the manager there Oriana who look pretty relevant to the sea witch on the little mermaid was horrible and fake with personality towards me. I've had my account with us bank for ten years and this is by far the worst.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby USbankREP, Nov. 11, 2012
The worst service I've ever gotten the manager there Oriana who look pretty relevant to the sea witch on the little mermaid was horrible and fake with personality towards me. I've had my account with us bank for ten years and this is by far the worst.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
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U.S. Bank, Riverside & Union Vons Branch
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by m034, Nov. 09, 2012
This bank sent me checks with a wrong account number and when I didn't notice and used a check I was given fees for this. When I called and spoke to the manager, he was beyond rude. He didn't want to hear what I had to say, help me or even offer an apology for their mistake. He basically said that even if they make a mistake its my responsibility to catch it and they are not at fault. Considering I was a new customer, he wouldn't take the time to tell me anything but that it was too bad. This branch is ridiculously ride, unprofessional and has bad business ethics. They basically have policies to keep them from ever taking fault on their mistakes and since the employees know that they are able to be rude and just say that they can't do anything.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Riverside & Union Vons Branch at Riverside, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby m034, Nov. 09, 2012
This bank sent me checks with a wrong account number and when I didn't notice and used a check I was given fees for this. When I called and spoke to the manager, he was beyond rude. He didn't want to hear what I had to say, help me or even offer an apology for their mistake. He basically said that even if they make a mistake its my responsibility to catch it and they are not at fault. Considering I was a new customer, he wouldn't take the time to tell me anything but that it was too bad. This branch is ridiculously ride, unprofessional and has bad business ethics. They basically have policies to keep them from ever taking fault on their mistakes and since the employees know that they are able to be rude and just say that they can't do anything.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Riverside & Union Vons Branch at Riverside, CA
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Manager @ West Carrollton branch
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by Juls, Nov. 08, 2012
Very very unprofessional! When I called to speak with manger she happened to be the one that answered the phone. When I asked to speak to manager her reply was "That Be Me". Oh my gosh I could not believe how unprofessional that was. Another time when I had a problem and tried to get it corrected she was very unprofessional, told me there was Nothing she could do to fix this problem. Yet after much complaining how there bank was in error, I made a call their Springboro Branch and that manager had it fixed in less than an hour. West Carrollton Branch manager did not try in any way to help. She was very immature. At one point picked up phone and called the police ( In No Way Did I Ever Come A Cross As Threat In Any Form, I spoke firmly and never yelled) as the phone was to her ear it started peeping to inform caller that the phone was off the hook. She didn't call but PRETENDED. So immature I was embarrassed for her. Then she did call the police, which laughed at how her calling on me ( I was such a threat LOL ). All I wanted was my payroll check that I made through the night deposit a WEEK ago. The officer offered me 15.00 to help until this was straighten out. Can u image?! Then after she called the police she got up walked into a room and I could here the door lock. WOW very unprofessional !!!!!!! After calling the Springboro Branch that manager helped me get my money within 45minutes. She was very helpful and concerned with my situation. She apologized and tried to explain what and why it happened.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Carrollton Branch at Dayton, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Juls, Nov. 08, 2012
Very very unprofessional! When I called to speak with manger she happened to be the one that answered the phone. When I asked to speak to manager her reply was "That Be Me". Oh my gosh I could not believe how unprofessional that was. Another time when I had a problem and tried to get it corrected she was very unprofessional, told me there was Nothing she could do to fix this problem. Yet after much complaining how there bank was in error, I made a call their Springboro Branch and that manager had it fixed in less than an hour. West Carrollton Branch manager did not try in any way to help. She was very immature. At one point picked up phone and called the police ( In No Way Did I Ever Come A Cross As Threat In Any Form, I spoke firmly and never yelled) as the phone was to her ear it started peeping to inform caller that the phone was off the hook. She didn't call but PRETENDED. So immature I was embarrassed for her. Then she did call the police, which laughed at how her calling on me ( I was such a threat LOL ). All I wanted was my payroll check that I made through the night deposit a WEEK ago. The officer offered me 15.00 to help until this was straighten out. Can u image?! Then after she called the police she got up walked into a room and I could here the door lock. WOW very unprofessional !!!!!!! After calling the Springboro Branch that manager helped me get my money within 45minutes. She was very helpful and concerned with my situation. She apologized and tried to explain what and why it happened.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Carrollton Branch at Dayton, OH
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Mrs
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by Monala, Nov. 07, 2012
I went to 5750 Lindero Cyn Rd. Wlk, Vlg US Bank yesterday to received money from Western Union. The teller informed me that I should call before hand to make sure that they have enough funds to cover the $ that I need. I told her that that wasn't the case because I've been to this location several times and this is the first time that I heard of this. She called the branch mgr to attend to my case.This branch mgr was blatantly disrespecful of their costumer. She didn't introduced herself, and told me to go to another branch w/o giving me the specific address (as if I lived in the area). When I told her that I've been to this branch before, her answer was, "well, I never seen you here before," as if like it would make any difference. I felt like that was really foul and rude coming from a branch manager! She was sarcastic, act like a very unproffesional person. I left, then came back to ask for her name card, and her respond was;" I never given my card to you before" in a sarcastically manner". I called on her on that spot and told her that she was being sarcastic and rude to me, tat her attitude was uncalled for in front of two tellers. I was just suprised, agitated, and dissappointed to encountered such a low-life person. For Janet D. Hartley, you should go back to costumers service orientation and refresh your attitude towards your costumers!!! You act like a very uneducated person to hold a title like a "Vice President Branch Manager".
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Westlake Village Branch at Thousand Oaks, CA
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Overall Rating Office Environment & Staff Other Servicesby Monala, Nov. 07, 2012
I went to 5750 Lindero Cyn Rd. Wlk, Vlg US Bank yesterday to received money from Western Union. The teller informed me that I should call before hand to make sure that they have enough funds to cover the $ that I need. I told her that that wasn't the case because I've been to this location several times and this is the first time that I heard of this. She called the branch mgr to attend to my case.This branch mgr was blatantly disrespecful of their costumer. She didn't introduced herself, and told me to go to another branch w/o giving me the specific address (as if I lived in the area). When I told her that I've been to this branch before, her answer was, "well, I never seen you here before," as if like it would make any difference. I felt like that was really foul and rude coming from a branch manager! She was sarcastic, act like a very unproffesional person. I left, then came back to ask for her name card, and her respond was;" I never given my card to you before" in a sarcastically manner". I called on her on that spot and told her that she was being sarcastic and rude to me, tat her attitude was uncalled for in front of two tellers. I was just suprised, agitated, and dissappointed to encountered such a low-life person. For Janet D. Hartley, you should go back to costumers service orientation and refresh your attitude towards your costumers!!! You act like a very uneducated person to hold a title like a "Vice President Branch Manager".
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Westlake Village Branch at Thousand Oaks, CA
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US Bank Review
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by Screen, Nov. 05, 2012
My name is Harsha and I am from India. I work for Ameriprise Financials and have been here in US from last 10 months. I do not hold any bank accounts in U.S Bank, but I wanted to apply for a credit card by opening a checking account without any monthly direct deposit to it. I went there today along with one of my colleagues who is holding a U.S Bank account and credit card from last 1 year. The way Branch Manager interacted with us was very disappointing. She did not even have the least courtesy to listen to us and we had to come back without any benefit.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Post Falls Branch at Post Falls, ID
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Overall Rating Waiting Timeby Screen, Nov. 05, 2012
My name is Harsha and I am from India. I work for Ameriprise Financials and have been here in US from last 10 months. I do not hold any bank accounts in U.S Bank, but I wanted to apply for a credit card by opening a checking account without any monthly direct deposit to it. I went there today along with one of my colleagues who is holding a U.S Bank account and credit card from last 1 year. The way Branch Manager interacted with us was very disappointing. She did not even have the least courtesy to listen to us and we had to come back without any benefit.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Post Falls Branch at Post Falls, ID
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US Bank Review
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by Screen, Nov. 05, 2012
My name is Harsha and I am from India. I work for Ameriprise Financials and have been here in US from last 10 months. I do not hold any bank accounts in U.S Bank, but I wanted to apply for a credit card by opening a checking account without any monthly direct deposit to it. I went there today along with one of my colleagues who is holding a U.S Bank account and credit card from last 1 year. The way Branch Manager interacted with us was very disappointing. She did not even have the least courtesy to listen to us and we had to come back without any benefit.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Post Falls Branch at Post Falls, ID
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Overall Rating Waiting Timeby Screen, Nov. 05, 2012
My name is Harsha and I am from India. I work for Ameriprise Financials and have been here in US from last 10 months. I do not hold any bank accounts in U.S Bank, but I wanted to apply for a credit card by opening a checking account without any monthly direct deposit to it. I went there today along with one of my colleagues who is holding a U.S Bank account and credit card from last 1 year. The way Branch Manager interacted with us was very disappointing. She did not even have the least courtesy to listen to us and we had to come back without any benefit.
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Post Falls Branch at Post Falls, ID
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Always Changing
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by bmorton, Oct. 31, 2012
I would never bank there again. Personel or Business they will charge you off if you are late or over drawn for a month. There people are always changing and the treatment is horrible...Don't leave a messages as employees are always changing and it will get lost. Says a lot, when the person who set you account leaved the bank. Horible feeling when they sent me away with 5,000 cash, 3,600 cashiers check and canceled my accoutns with yrs of deposits. I would suggest going to another bank all together or credit union.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Roosevelt Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bmorton, Oct. 31, 2012
I would never bank there again. Personel or Business they will charge you off if you are late or over drawn for a month. There people are always changing and the treatment is horrible...Don't leave a messages as employees are always changing and it will get lost. Says a lot, when the person who set you account leaved the bank. Horible feeling when they sent me away with 5,000 cash, 3,600 cashiers check and canceled my accoutns with yrs of deposits. I would suggest going to another bank all together or credit union.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Roosevelt Branch at Seattle, WA
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Avoid this bank
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by Jerryk6, Oct. 26, 2012
Where should I start? With the long holds placed on almost all checks deposited? (Longer than other banks). Or with the rude tellers? Or the fact that my checking account pays zero (0) interest? Or with the long lines, and the waits that take forever?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Omaha - 132nd & Maple Branch at Omaha, NE
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Overall Ratingby Jerryk6, Oct. 26, 2012
Where should I start? With the long holds placed on almost all checks deposited? (Longer than other banks). Or with the rude tellers? Or the fact that my checking account pays zero (0) interest? Or with the long lines, and the waits that take forever?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Omaha - 132nd & Maple Branch at Omaha, NE
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Frustrating
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by love4peace, Oct. 24, 2012
So I enrolled in a free student checking account only to have them charge me for various expenses like "paper statement". Now I have had similar problems with bank of america so I made sure that when I went into the mercer island branch that I told the woman opening my new account that I wanted to make sure everything would be free, there would be no surprises. She told me she had it taken care of, that student checking was completely free of fees. But to my surprise I found a bunch when I looked at my statement. Just beware of what they tell you because apparently they tend to misrepresent things.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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Overall Ratingby love4peace, Oct. 24, 2012
So I enrolled in a free student checking account only to have them charge me for various expenses like "paper statement". Now I have had similar problems with bank of america so I made sure that when I went into the mercer island branch that I told the woman opening my new account that I wanted to make sure everything would be free, there would be no surprises. She told me she had it taken care of, that student checking was completely free of fees. But to my surprise I found a bunch when I looked at my statement. Just beware of what they tell you because apparently they tend to misrepresent things.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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unhappy customer
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by martykifarti, Oct. 19, 2012
Drive-through people couldn't care less about their job and it shows. I go out of my way to downtown Naperville to use their drive-through and I pass this location on my way home. Slow, rude, incompetent and just don't care about customer service. TERRIBLE, TERRIBLE, TERRIBLE.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, White Eagle Branch at Naperville, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby martykifarti, Oct. 19, 2012
Drive-through people couldn't care less about their job and it shows. I go out of my way to downtown Naperville to use their drive-through and I pass this location on my way home. Slow, rude, incompetent and just don't care about customer service. TERRIBLE, TERRIBLE, TERRIBLE.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, White Eagle Branch at Naperville, IL
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Horrible customer service, poor business practices
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by Aughty, Oct. 16, 2012
Do not use this bank. I've checked online, they are not a federal bank, this branch is also not a part of the Better Business Bureau.
I opened an account with them while I was in college, then stopped recieving mail from them. Two years nothing, then all of the sudden I get a letter stating that I owe the bank $50 for paper statements I have not been recieving. When I called the branch to complain, "Deanne" or "Deanna" (Something like that), stated that it was my responsibility to contact them if I had stopped recieving mail, and that if it were her, she would have been responsible enough to go to the bank and investigate. Easy for her to say, she works at a bank. Normal people have day to day lives. I called several lines to try and reach someone using thier 800 number, I was on hold for 10 minutes before the call was conveniently dropped. I tried calling thier head office and got a screeching in the ear that sounded like a modem...not a telephone line.
Again, do not go here, you are better off at Chase, or Bank of America. Horrible customer service, and they aren't a very reputable bank in comparison.
I had bad experiences with the Huntington Beach branch on Garfield, but thier entire operation seems to be pretty non-functioning. Sorely disappointed...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Huntington Beach Branch at Huntington Beach, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Aughty, Oct. 16, 2012
Do not use this bank. I've checked online, they are not a federal bank, this branch is also not a part of the Better Business Bureau.
I opened an account with them while I was in college, then stopped recieving mail from them. Two years nothing, then all of the sudden I get a letter stating that I owe the bank $50 for paper statements I have not been recieving. When I called the branch to complain, "Deanne" or "Deanna" (Something like that), stated that it was my responsibility to contact them if I had stopped recieving mail, and that if it were her, she would have been responsible enough to go to the bank and investigate. Easy for her to say, she works at a bank. Normal people have day to day lives. I called several lines to try and reach someone using thier 800 number, I was on hold for 10 minutes before the call was conveniently dropped. I tried calling thier head office and got a screeching in the ear that sounded like a modem...not a telephone line.
Again, do not go here, you are better off at Chase, or Bank of America. Horrible customer service, and they aren't a very reputable bank in comparison.
I had bad experiences with the Huntington Beach branch on Garfield, but thier entire operation seems to be pretty non-functioning. Sorely disappointed...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Huntington Beach Branch at Huntington Beach, CA
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HORRIBLE
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by Marissa, Oct. 15, 2012
This branch is terrible! I usually don't go to this one but I did for
convenience. They messed up how I wanted to cash my check 3 times, I had to go inside to get it corrected. I then figured out they put a hold on my account leaving me in the negative numbers they charged me an over draft fee. I will NEVER GO BACK TO THIS BRANCH. The assistant manager was rude when I told her I didn't know how to fill out a slip when I've never been shown or had to. She raised her voice when she heard about it.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 90th & Center Branch at Omaha, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Marissa, Oct. 15, 2012
This branch is terrible! I usually don't go to this one but I did for
convenience. They messed up how I wanted to cash my check 3 times, I had to go inside to get it corrected. I then figured out they put a hold on my account leaving me in the negative numbers they charged me an over draft fee. I will NEVER GO BACK TO THIS BRANCH. The assistant manager was rude when I told her I didn't know how to fill out a slip when I've never been shown or had to. She raised her voice when she heard about it.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 90th & Center Branch at Omaha, NE
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Administrative Assistant
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by sbeane, Oct. 09, 2012
Westland Branch
Not fast paced and had a hard time multi tasking at
the drive thru.. I was waiting for over 10 minutes and it was another car and mine!!!
HORRIBLE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Westland Branch at Columbus, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sbeane, Oct. 09, 2012
Westland Branch
Not fast paced and had a hard time multi tasking at
the drive thru.. I was waiting for over 10 minutes and it was another car and mine!!!
HORRIBLE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Westland Branch at Columbus, OH
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HORRIBLE SERVICE - HORRIBLE MANAGER - THIS LOCATION SHOULD CLOSE! - USELESS - 0 STARS
Overall Rating
by HRDEPTMEDIA, Oct. 02, 2012
This branch of US Bank is COMPLETELY RIDICULOUS. CLOSE YOUR ACCOUNT AND TAKE YOUR BUSINESS ELSEWHERE! DON'T BOTHER OPENING ONE HERE! They have the rudest, most unprofessional so called "assistant manager" named BLANCA HERNANDEZ. She is undertrained, miserable and sick of her own life. I simply went in there to withdraw $1,000.00 -- (She acted like I was robing the place blind) --- She treated the incident like I was applying for a mortgage loan, verifying this and that and taking like 15 minutes to check this and that (When MY Teller was handing me the money, she acts like a super employee and harasses the customer, ran from her station to my teller and interrupted as the money was being handed to me (Which means he already verified everything) --
I was trying to take MY OWN MONEY OUT....how dare you hassle me!!!! I had more that enough to still cover that amount AFTER the withdrawel, the funds WERE CLEARED and available! Her behavior was disgusting toward a CLIENT! I WOULD LOVE TO SEE THIS LOCATION CLOSE. They are useless. There are no customers, they have nothing to do other than pretend they are working! They waste your valuable lunch break and time! The parking is inconvenient (What parking - you even pay for that with the meter), their service is TERRIBLE - I will most likely close my account because of BLANCA HERENANDEZ and take my money elsewhere! I WILL NEVER GO TO THIS USELESS BRANCH! I don't even want to deal with people like her. Whatever happened to QUALITY CUSTOMER SERVICE? She doesn't even know how to speak to a customer in a delightful manner. She is not qualified for her position and gives the bank a bad name!
In the end I went to my normal US Bank branch and had NO PROBLEM obtaining MY OWN MONEY!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Ventura & Balboa Branch at Encino, CA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby HRDEPTMEDIA, Oct. 02, 2012
This branch of US Bank is COMPLETELY RIDICULOUS. CLOSE YOUR ACCOUNT AND TAKE YOUR BUSINESS ELSEWHERE! DON'T BOTHER OPENING ONE HERE! They have the rudest, most unprofessional so called "assistant manager" named BLANCA HERNANDEZ. She is undertrained, miserable and sick of her own life. I simply went in there to withdraw $1,000.00 -- (She acted like I was robing the place blind) --- She treated the incident like I was applying for a mortgage loan, verifying this and that and taking like 15 minutes to check this and that (When MY Teller was handing me the money, she acts like a super employee and harasses the customer, ran from her station to my teller and interrupted as the money was being handed to me (Which means he already verified everything) --
I was trying to take MY OWN MONEY OUT....how dare you hassle me!!!! I had more that enough to still cover that amount AFTER the withdrawel, the funds WERE CLEARED and available! Her behavior was disgusting toward a CLIENT! I WOULD LOVE TO SEE THIS LOCATION CLOSE. They are useless. There are no customers, they have nothing to do other than pretend they are working! They waste your valuable lunch break and time! The parking is inconvenient (What parking - you even pay for that with the meter), their service is TERRIBLE - I will most likely close my account because of BLANCA HERENANDEZ and take my money elsewhere! I WILL NEVER GO TO THIS USELESS BRANCH! I don't even want to deal with people like her. Whatever happened to QUALITY CUSTOMER SERVICE? She doesn't even know how to speak to a customer in a delightful manner. She is not qualified for her position and gives the bank a bad name!
In the end I went to my normal US Bank branch and had NO PROBLEM obtaining MY OWN MONEY!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Ventura & Balboa Branch at Encino, CA
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Home Loan
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Taylbl1, Sep. 25, 2012
I been waiting for nearly 6 months now for US Bank to process 3 of my loans. All paper work was signed and submitted, then they have been help in processing for months with no update of ETA. I am so frustrated that I plan to close my personal accounts, business accounts, and take my loans elsewhere.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hazel Dell Branch at Vancouver, WA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Taylbl1, Sep. 25, 2012
I been waiting for nearly 6 months now for US Bank to process 3 of my loans. All paper work was signed and submitted, then they have been help in processing for months with no update of ETA. I am so frustrated that I plan to close my personal accounts, business accounts, and take my loans elsewhere.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hazel Dell Branch at Vancouver, WA
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Crooks
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Usbanksucks, Sep. 24, 2012
Rude and I will never go there again. They held a deposit so I would get overdrafts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gig Harbor Albertsons Branch at Gig Harbor, WA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Usbanksucks, Sep. 24, 2012
Rude and I will never go there again. They held a deposit so I would get overdrafts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gig Harbor Albertsons Branch at Gig Harbor, WA
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Good if you have money
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Workinghard, Sep. 21, 2012
US bank is a good bank for you if you have a lot of money in your accounts. If your balances are high, you will be alright and you will be treated as a good client.
On the other hand, if you live paycheck to paycheck and don't have much of a balance, you will be stung with fee after fee. Even though congress changed some of the laws regarding banks, they have found new ways around them. You will be nickeled and dimed. You will pay checking acct fees, fees for inactivity, etc. And prayers to you if you end up in overdraft. You will never recover the fees.
While the employees at this particular location are nice to work with, it is USBank policy that is not.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Landen Branch at Loveland, OH
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Workinghard, Sep. 21, 2012
US bank is a good bank for you if you have a lot of money in your accounts. If your balances are high, you will be alright and you will be treated as a good client.
On the other hand, if you live paycheck to paycheck and don't have much of a balance, you will be stung with fee after fee. Even though congress changed some of the laws regarding banks, they have found new ways around them. You will be nickeled and dimed. You will pay checking acct fees, fees for inactivity, etc. And prayers to you if you end up in overdraft. You will never recover the fees.
While the employees at this particular location are nice to work with, it is USBank policy that is not.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Landen Branch at Loveland, OH
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