U.S. Bank, Review

Stole $100 from my account
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by StopSteeling, Dec. 19, 2013

I went in to bank to do a simple deposit of my paycheck with a $100 cash withdrawal. I had the deposit slip filled out properly. The counter agent did not process the cash withdrawal portion of that receipt. He told me that instead of doing all the work of cancelling that transaction, he would just process a new $100 withdrawal. I was skeptical but let him process a new ticket. Big mistake on my part. Before being fully processed, the original deposit was adjusted (I'm guessing by a supervisor or the teller) after I left. Making my original deposit minus $100 I had intended plus processing the additional $100 withdrawal that the teller created himself.
Either the drawer was $100 over at the end of his shift or he took the money. Why was the teller not questioned about this when his #'s didn't match. I have totally lost faith in this bank. Goodbye!

* this review was made on U.S. Bank, Ridgedale Branch at Hopkins, MN
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Terrible Bank
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by Chen, Dec. 15, 2013

Big bank with terrible attitude. Why not go some small banks near it. Because they are small so they trade every customer well.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Terrible Bank
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by Chen, Dec. 15, 2013

Big bank with terrible attitude. Why not go some small banks near it. Because they are small so they trade every customer well.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Terrible Bank
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by Chen, Dec. 15, 2013

Big bank with terrible attitude. Why not go some small banks near it. Because they are small so they trade every customer well.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Worst bank ever, I am closing my accounts!
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by peppermill5, Dec. 10, 2013

Very unhappy with this branch in particular. The service has been very poor. Staff seem inexperienced and negligent. On top of that they charge you unreasonable fees! I am done!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Westminster-Lowell Branch at Westminster, CO
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I hate corey tipton
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by unhappywithcorey, Dec. 10, 2013

I have had nothing but problems with corey tipton with the private client groop since I have started to have to deal wwith that disrespectful ass named corey

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
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customer
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by kellystewsrt, Dec. 04, 2013

Teller Kathy is amazing. and has grest personsluty. Nick is a very nice guy but needs more experienxe. He made a big mistake that cost me alot but he had the right intentions. Banker Kayla was a pure LIAR. Misled me and then lied about what she told me even with a witness. Obvious how she got ahead in her position. Compkete discust at her ability to carry her lie. Karma and God are watching how she mislesfs customets. DONT TRUST HER!@!! PURE LIES

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sioux City - Hamilton Branch at Sioux City, IA
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Great bank...if you like fees and policies that bleed you dry...
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by JimDandy, Dec. 03, 2013

First off, the folks at the Rexburg branch are nice people.  That being said, they work for a bank that has policies and fees that nickel and dime a low-income worker like me in ways I never thought possible.  They're probably fine for wealthy people, but they charge money for just about everything they can.  If they were trying to scare away lower-income people like me, they could've just posted a sign on the door saying they only want the rich there.  If they had done that, I might've saved a few hundred bucks in the fees I accumulated for everything over the past year.  USBank was a big mistake for me and my family, and it wasn't a cheap lesson to learn.  Poor folks beware!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rexburg Branch at Rexburg, ID
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Dr Hernandez
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by DrHL, Nov. 22, 2013

Do NOT BANK HERE!!!
I wish , I could give a"0" or negative points!!!!
Truly!!!
The poorest!!!
Specification: Elmhurst Branch Location,  IL
People!!!
Are we in America???

AWEFUL SERVICE, NEGATIVELY PERSONALIZED, disrespecting, exaltation allover  
Manager ( Mr Tom)  refused to provide his name, contact information , Headquarters information for complain, as well as written bank policy on why I got refusal of my legal request.
When I asked, if I will RETURN NEXT DAY , can I have the requested service provided, he sarcastically answered: " no, not tomorrow, not in one week, never!!!"
( I am filling so disrespected and down that I will file the complain with BBB and will contact the headquarters directly on Monday)
Oh, by the way, he suggested to google the information about bank Headquarters , after he refused to provide it per my request

Here is even better!!! Additional I was asked to leave and in case of my refusal, he will ask for help!!!  I read previous survey, and the guy had the same exact issue: they are kicking you out "volunteerly" OR WILL ASK FOR  "HELP"

Unbelievable !!!

TOTALLY DISRESPECTFUL!!!, IGNORATIVE  and he also asked inappropriate questions, did not related toward the business itself. Also, I find it very interesting and unusual,  he was avoiding and never made the eye contact with customer. His total superiority was completely remarkable and unreasonably cheap!!!
Are we in America?????

I never had no one disrespecting me in those kind of manners!!!
I am wondering, what kind of criteria bank administration is using  to put those persons to manage respectful banking  business? -This person- Mr Tom- does not have any clue about soft skills and managerial tools. Just clueless...
I guess


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elmhurst Branch at Elmhurst, IL
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Horrible Service
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by SaraR, Nov. 09, 2013

Shane Francis the branch manager at this US Bank location failed to send out an ordered wire causing me to lose out on a 60K deal. Not only he did not apologize, he raised his voice on me and requested me to leave his office otherwise he will call the cops. I am amazed how low US bank's standards have become. Most incompetent manager and staff. Closed all my accounts after 8 years due to the behavior and customer service at this branch. DO not Bank Here!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Redlands Vons Branch at Redlands, CA
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The Nashville Bank on Broadway
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by Whubner, Nov. 07, 2013

Do not bank at the US Bank on Broadway (or anywhere else for that matter).  They are at best inept, at worse criminal.  They will take your money, deposit in in an account they decided to close and then tell you you cannot have your money back unless you write them a letter and wait 60 days.  Last straw.  Never ever using US bank or any commercial bank again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Broadway-West End Branch at Nashville, TN
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Lomita US Bank Branch is the WORST!!!
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by Nomoremrniceguy, Nov. 06, 2013

The branch in Lomita is the WORST!!! All the tellers have horrible, unprofessional attitudes, compounded by the branchmanager. Every time have had the unfortunate need to enter this place has been worse than the time before. Why must the tellers be so snippy? Rude is an understatement for this staff. Is it a prerequesite 2 b unfriendlyand rude to be hired here? Is it just me? Stay far away from this place!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lomita Branch at Lomita, CA
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Unknowledgeable Teller Coordinator - Kimberly Santibanez
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by 916USBank, Nov. 04, 2013

Attempted to pay off car loan at this branch only to have Kimberly Santibanez provide incorrect information/wrong payoff amount, that prohibited me from paying it off that day. I explained she did not have the correct information in front of her; she insisted she did. She advised me to call the 1-800 for more info. The phone Customer Service agent confirmed the information I was given by Santibanez was in fact - incorrect. Not going back to this location as I have no way of knowing who else will offer bad information.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Alhambra And J Branch at Sacramento, CA
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Incompetent Branch Manager
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by SaraR, Nov. 01, 2013

Redlands US Bank at Vons, has the most incompetent staff I have ever seen. The branch manager is never there and when he is there, the only answer he has for you is "I Don't Know"!!!!! I don't know where US Bank gets these people. If you are planning on opening an account at USbank take my advice and "DON'T" or at least Don't go there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Business Owner Elyria
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by GregB, Oct. 31, 2013

I had two accounts here business & personal. Closed my business account in less than 6 months went to a credit union instead.After 5 years with my personal I will be closing this account as well. Rudest staff ever and when a unauthorized debit occurred and busted my account they charged me for insufficient funds and then $25.00 for negative balance fee. I even took them the check from my insurance company because they realized they wasn't supposed to take a debit policy was cancelled. The bank refused to clear the charges even though I showed them a dated cancellation of the policy and had the check from State Farm.They told me to get my money back from State Farm.Like their gonna give me almost $100.00 in charges the bank took. Don't ever use US Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Avon Lake Branch at Avon Lake, OH
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Rude..
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by Sweety4648, Oct. 28, 2013

Wow..went into the branch today and got the worst customer service. Got there 30 min before I had to be at work down the road, first one in line, ended up waiting almost 15min and by the time I got helped, there was a line around the corner. No acknowledgment to let us know we will be helped shortly, nothing. The ladies behind me were complaining so I nodded in agreement it was taking awhile. When I got helped she said "Thank you for waiting patiently." I said "ya," then she said "Or at least TRYING to be patient." In the rudest way possible! Pretty sure she was a manager too. So I'm definitely NEVER going back to that branch. There rude, slow and have horrible customer service. If I was to go to the Bremerton branch, I would have no problem with great customer service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Bucklin Hill & Mickleberry Albertson at Silverdale, WA
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The only thing they ever get right is charging you fees
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by SayNoToUSBANK, Oct. 22, 2013

I would recommend you put your money in a Mason jar and keep in it the freezer rather than use this bank.  The fact is, that this bank has horrible customer service, they are rude and mean to their customers and please don't try to get them to explain anything other than how they are going to charge you $7.00 a month minimum to use your own money!  So do yourself a favor, don't do any business with them at all.  Terrible people.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Capitol Square Madison at Madison, WI
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BAD BANK
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by DJJT, Oct. 16, 2013

This was a good Bank at one Time First Wisconsin.The staff changed
They didn't want to know me.had to wait for someone to get done
To open by safe deposit box some times it took to long I went over to
M@I Bank and had a much better system over there.All the good people quit of retired Will never bank At US Bank again

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
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worse svs levels
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by sain, Oct. 10, 2013

no follow up from asst mgr or branch mgr, very disappointing svs levels.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sahara And Durango Smith's Branch at Las Vegas, NV
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Arthur's incompetence
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by Toluca, Oct. 04, 2013

ARTHUR IS A MORON, (and the new guy, Johnson is catching on to his idiotic and rude ways!) Arthur is so incompetent that my boyfriend completely closed all U.S. Bank accounts because of him. I'm through with them. I would gladly yell from the top of a mountain that I am leaving U.S. Bank because of Arthur, even though I've been with the bank since back when it was still Downey Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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