U.S. Bank, Review

Nice People
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MosesWolf, Dec. 12, 2010

I went to the branch at Southwest Ave on The Hill to take care of some questions I had regarding my statement. I was waiting for a while as a few customers were ahead of me, and the manager (Mark) came out of his office and greeted me and said someone would be with me momentarily. He said he was just about finished with a conference call, and couldn't help at me at this time. He offered me coffee, soda, and water while I waited, plus some candy because it was close to Halloween. As I waited a few other people who worked at the branch said hello to me and asked how I was. One of the tellers walked up to me and asked if they could help since I was waiting for about 15-20 minutes. I explained my problem, and she said one of the managers would have to help me out. Mark again came out of his office and said his call was taking longer than he thought and asked for my name and number and said he would call me asap. I left the branch and recieved a call from him within 30 minutes of me leaving.  I explained my problem with the statement, and he said he would take care of it. He then called me the next day to make sure everything was good with me, and thanked me for my business. Sure I waited about 20 minutes, and didn't get helped right away, but I was very satisfied with the great customer service from the manager, and the nice atmosphere at the branch and have referred my family business to them.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Stellar Stellar Stellar!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nettdynamics, Jun. 21, 2010

The branch manager Misty.
All I can say is she is amazing always goes out of her way to help me. Bending over backwards to facilitate my busy life and scrambling of funds.

If you havent tries us bank than visit the Oveland and Five mile Branch in Albertsons She will make you a beliver in the possibilty of first rate service from a major bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nthwstgrl, Jun. 14, 2010

good bank, had one visit when I came after a grumpy person and employee tried to be cheerful.  we're all human. (I think)  I'm happy banking there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment