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U.S. Bank, Review
U.S. Bank, Review
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A total of 492 Reviews with 1 Star
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Does 12:00 mean 11:55
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by Gilbedw, Jul. 02, 2016
Unbelievable. I used this site to locate a USBank branch that is open on Saturday to take my business deposit (going out of town on vacation).
Business hours clearly indicate 12:00 pm closing and I hustled hard to get there from 30 miles away to get this done.
Lobby was locked when I arrived at 11:55. Went to drive up window and presented my envelopes to the teller at the window. She said we close in 5 minutes and will not be able to deposit those til Tuesday. Offered to take the envelopes and hold them til they came back in on Tuesday.
Apparently she thought I would hand this money through the window and drive away without a deposit receipt???
My bigger issue is that there was no other customers around and there were two tellers just waiting on the clock to strike 12 so they could hit the door. When you advertise hours open til 12, should that not mean you are open to customers til 12 and employee wrap up begins at that point. If not, then don't advertise open to 12....advertise open for business til 11:50!!!!
Unbelievably poor customer service....and yes this was the White Pine branch on July 2nd 2016!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, White Pine Branch at White Pine, TN
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Gilbedw, Jul. 02, 2016
Unbelievable. I used this site to locate a USBank branch that is open on Saturday to take my business deposit (going out of town on vacation).
Business hours clearly indicate 12:00 pm closing and I hustled hard to get there from 30 miles away to get this done.
Lobby was locked when I arrived at 11:55. Went to drive up window and presented my envelopes to the teller at the window. She said we close in 5 minutes and will not be able to deposit those til Tuesday. Offered to take the envelopes and hold them til they came back in on Tuesday.
Apparently she thought I would hand this money through the window and drive away without a deposit receipt???
My bigger issue is that there was no other customers around and there were two tellers just waiting on the clock to strike 12 so they could hit the door. When you advertise hours open til 12, should that not mean you are open to customers til 12 and employee wrap up begins at that point. If not, then don't advertise open to 12....advertise open for business til 11:50!!!!
Unbelievably poor customer service....and yes this was the White Pine branch on July 2nd 2016!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, White Pine Branch at White Pine, TN
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by JdGoldberg 2016-07-24 10:53:43
Arriving at closing time is in poor form; throwing a tantrum and subsequently whining across the internet indicates a stunning lack of maturity and perspective.
by Brook67 2016-08-27 21:28:38
Jdgoldberg, you are way off. When the hours posted say they close at Noon, they should be ready take care of their customers at 11:55. What hissy fit? People have every reason to be annoyed with slacker mentality employees who are clockwatchers. Have some insight-the cavalier attitudes wasted their clients time.
by Brook67 2016-08-27 21:34:09
Jd- poor form? No, more like real world-competent, reputable businesses do not close up early. And since when are banking clients supposed to impress the clock watchers?
Loyal Custome No More
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by SoOverUSBank, Jun. 30, 2016
I've banked with US Bank for over 25 years. Recently a hold was put on my debit card awaiting my activation of my new debit card that has a chip. Since I wasn't able to even purchase a cup of coffee, and an autopay had been returned, I assumed that since there was money in the account and nothing could come out of it, it would not go into a negative balance. I've been on vacation for 6 weeks, and back to work for a week, so I decided to take care of activating the card, but when I called on it, I found my business account had been CLOSED. I couldn't imagine why, but found that a safe deposit charge that comes out once a year had gone through which put my account into a -$15 balance. Then a $36 overdraft fee was applied, and then weekly charges of $15. Long story short...I owed the bank $230. I went into the branch closest to me, and the manager there said he could totally see what had happened, and was going to waive the fees and reinstate the account, but realized I had opened the account down the road. He explained that the branch manager there would have to do it, but he would call her and explain the situation. When I spoke with the branch manager there, she told me her hands were tied and she had no intention of reversing any of the charges stating that they had mailed me notices (which I didn't get because I was on vacation...and didn't go into the town where I get mail) I tried to explain this to her. I have never ever asked to have a fee reversed in 25 years, but this was an honest mistake. She didn't care. I paid the $230 in fees so the account would be reinstated because I need access to the account to get my records for taxes etc. She refused to reopen the account. She said she could open a new account. When I explained I needed access to the statements, she told me it wasn't possible, and that she had to charge me $12 for each month's statement (I need all of 2015 and so far this year in 2016 18 statements). I have never been treated so poorly. I know it was within her power to help me, and she refused. I will be closing my other 2 accounts and spreading the word of my experience. It was so unacceptable. Shame on you US Bank for hiring and putting up with an employee who has so little regard for the people who keep you in business.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Puyallup Branch at Puyallup, WA
17 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SoOverUSBank, Jun. 30, 2016
I've banked with US Bank for over 25 years. Recently a hold was put on my debit card awaiting my activation of my new debit card that has a chip. Since I wasn't able to even purchase a cup of coffee, and an autopay had been returned, I assumed that since there was money in the account and nothing could come out of it, it would not go into a negative balance. I've been on vacation for 6 weeks, and back to work for a week, so I decided to take care of activating the card, but when I called on it, I found my business account had been CLOSED. I couldn't imagine why, but found that a safe deposit charge that comes out once a year had gone through which put my account into a -$15 balance. Then a $36 overdraft fee was applied, and then weekly charges of $15. Long story short...I owed the bank $230. I went into the branch closest to me, and the manager there said he could totally see what had happened, and was going to waive the fees and reinstate the account, but realized I had opened the account down the road. He explained that the branch manager there would have to do it, but he would call her and explain the situation. When I spoke with the branch manager there, she told me her hands were tied and she had no intention of reversing any of the charges stating that they had mailed me notices (which I didn't get because I was on vacation...and didn't go into the town where I get mail) I tried to explain this to her. I have never ever asked to have a fee reversed in 25 years, but this was an honest mistake. She didn't care. I paid the $230 in fees so the account would be reinstated because I need access to the account to get my records for taxes etc. She refused to reopen the account. She said she could open a new account. When I explained I needed access to the statements, she told me it wasn't possible, and that she had to charge me $12 for each month's statement (I need all of 2015 and so far this year in 2016 18 statements). I have never been treated so poorly. I know it was within her power to help me, and she refused. I will be closing my other 2 accounts and spreading the word of my experience. It was so unacceptable. Shame on you US Bank for hiring and putting up with an employee who has so little regard for the people who keep you in business.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Puyallup Branch at Puyallup, WA
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by Thissucks 2016-07-06 05:00:46
WORST bank of all times. I put my check in Sunday night and it was around $900 check and its now Wednesday and they let me take of only $10? I am sorry but they do not give a crap about their customers. All theu care about is making money. Oh and 2 days before that. I cleared out my accound and left $83 and the next day i check and i have -23? Wherw did it go? No one knows and its not in my statement. You don't give peoplw their money back. How do you expect us to pay our bills? This is effecting my credit and my life because you won't give me my damn money when I need it. Worst bank of all. Strongly recommend BECU
by JdGoldberg 2016-07-24 10:59:53
Your poor money management is YOUR problem; grow up and stop expecting the bank to act as a charity that exists solely to keep you from the consequences your recklessness brings. Typical whiny boomer, how boring!
by NotSold 2016-07-27 20:07:42
Same thing haopened to me today. She was ride and refused to help. I didnt believe her so I called customer service again. Should've called her and asked for the DM phome number. I filed a complaint for the same reason and because she was the rudest woman I have ever had the displeasure of meeting. You should email US bank directly (on their banks website under "email us" and once in the form select "complaints".) I honestly think shes doing it simply so she can say no and have power over us. I am ashamed of US banks hiring choice. Shes not a boss, leader or customer service representative.
HORRIBLE SERVICE😡ðŸ˜
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by GomaPun, Jun. 29, 2016
My sister had an account at US Bank 5250 Center Avenue, NE, Columbia Heights, MN, 55421. In October 19th, 2015, my sister and mom went to US Bank and requested their account to be completely closed. My sister and mom took all the money from their accounts and then they traveled to back home country. When they came back, my sister got a notification letter from the debt collector for $300.45 overdraft charge. We got confused, so we went to the bank again and asked them what it was. One of the workers there named Jason, we talked to him first because we requested to him to close the account. But he tried to argue with us and he said, "Im sorry I dont understand." This is my mistake. After that, I said its okay, but I requested him to solve the problem but he didn't listen to me. He forced me to pay that overdraft money. I argued with him. I told him that's your mistake to leave our account open, why we got this notice. I also told him I'm not paying one penny, just close my account and solve this problem. But he was really rude!! He told me, I have to pay it no matter what. I said no I'm not paying because you didn't close our account. But instead of apologizing, he said he would call the police on us. In the meantime, his boss came and he listed to our problem and he also told me to pay that overdraft money. I told him that his worker did a mistake and then I came home. I talked to the lady who sent me the notice and she said,"I dont want to bother you to pay the money, I'm going to send this cash to US Bank."
After that, I thought they solved our problem, but then I got another notice letter from Capital Management Service LP Debt Collector Company. After that I talked to the Capitals management staff and told them my problem. The suggested me to go back US Bank and talk to them again. I followed their directions and talked to their Manager again. He said, "Whats the letter you got? Let me copy it." He kept telling us to pay up. I said,"No, your staff did a mistake, how could I pay if you cant solve this problem?! If you can't solve this small of a problem in your office, and request them to solve it, then you shouldn't stay in a manager position!!" I know I'm not supposed to tell him that, but he wouldn't listen. He sent our cash to another debt collector company. I told him to close our account but intentionally, they still left our accout open. They tried collecting more and more money from us. I hate those types of people. I don't like that type of person who knows that they made a mistake but pretends not to know and mot realize. Very POOR service there. I would also put 0 stars for a rating because they did the same thing with me too. I had an account savings and checking. I used their credit card and I waited statement to pay, but they never sent me a statement and I went 5 weeks continued and asked the names Murdulla to let me pay but she said, "I didn't see a used credit card don't worry. When your statement comes, then you can pay." 1 1/2 months later, I still didn't get a statement and so I got worried because this was the first time I used their credit card for business purposes. After that, I went to the bank, but they already pulled money from my other account without noticing me. They made my balance $0.00 then they told me to pay intrest fees too. I got confused how could they do that eventho i had enough money to pay my bill i talked to the manager he also says he didn't listen after that i didn't like their services so right way i told him to closed my all accounts and i took all my money and switch the bank too but I still have 1joint account with my husband from this account the fraud people toke money time to time we got tired i told my husband to complainto the us bank after complain they helped us to get back small amount but they didn't help to get back big amount my husband get too busy that time with his business he didn't get chance to go to the bank 1 weeks after he went to the bank the stuff suggested change the card we following their instructions, we changed the card. I have been in Us since 2004 since 2004 i had account with US bank i never face this kind of problem. But this bank 5250 central ave ne Columbia heights mn 55432 is 2 Block of my house that's why i choose this bank since 2012 but we facing so many problems here in poor service & 2,3 staff is very very rude they creat problems and make customers feel like they shouldn't go anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Heights Branch at Minneapolis, MN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GomaPun, Jun. 29, 2016
My sister had an account at US Bank 5250 Center Avenue, NE, Columbia Heights, MN, 55421. In October 19th, 2015, my sister and mom went to US Bank and requested their account to be completely closed. My sister and mom took all the money from their accounts and then they traveled to back home country. When they came back, my sister got a notification letter from the debt collector for $300.45 overdraft charge. We got confused, so we went to the bank again and asked them what it was. One of the workers there named Jason, we talked to him first because we requested to him to close the account. But he tried to argue with us and he said, "Im sorry I dont understand." This is my mistake. After that, I said its okay, but I requested him to solve the problem but he didn't listen to me. He forced me to pay that overdraft money. I argued with him. I told him that's your mistake to leave our account open, why we got this notice. I also told him I'm not paying one penny, just close my account and solve this problem. But he was really rude!! He told me, I have to pay it no matter what. I said no I'm not paying because you didn't close our account. But instead of apologizing, he said he would call the police on us. In the meantime, his boss came and he listed to our problem and he also told me to pay that overdraft money. I told him that his worker did a mistake and then I came home. I talked to the lady who sent me the notice and she said,"I dont want to bother you to pay the money, I'm going to send this cash to US Bank."
After that, I thought they solved our problem, but then I got another notice letter from Capital Management Service LP Debt Collector Company. After that I talked to the Capitals management staff and told them my problem. The suggested me to go back US Bank and talk to them again. I followed their directions and talked to their Manager again. He said, "Whats the letter you got? Let me copy it." He kept telling us to pay up. I said,"No, your staff did a mistake, how could I pay if you cant solve this problem?! If you can't solve this small of a problem in your office, and request them to solve it, then you shouldn't stay in a manager position!!" I know I'm not supposed to tell him that, but he wouldn't listen. He sent our cash to another debt collector company. I told him to close our account but intentionally, they still left our accout open. They tried collecting more and more money from us. I hate those types of people. I don't like that type of person who knows that they made a mistake but pretends not to know and mot realize. Very POOR service there. I would also put 0 stars for a rating because they did the same thing with me too. I had an account savings and checking. I used their credit card and I waited statement to pay, but they never sent me a statement and I went 5 weeks continued and asked the names Murdulla to let me pay but she said, "I didn't see a used credit card don't worry. When your statement comes, then you can pay." 1 1/2 months later, I still didn't get a statement and so I got worried because this was the first time I used their credit card for business purposes. After that, I went to the bank, but they already pulled money from my other account without noticing me. They made my balance $0.00 then they told me to pay intrest fees too. I got confused how could they do that eventho i had enough money to pay my bill i talked to the manager he also says he didn't listen after that i didn't like their services so right way i told him to closed my all accounts and i took all my money and switch the bank too but I still have 1joint account with my husband from this account the fraud people toke money time to time we got tired i told my husband to complainto the us bank after complain they helped us to get back small amount but they didn't help to get back big amount my husband get too busy that time with his business he didn't get chance to go to the bank 1 weeks after he went to the bank the stuff suggested change the card we following their instructions, we changed the card. I have been in Us since 2004 since 2004 i had account with US bank i never face this kind of problem. But this bank 5250 central ave ne Columbia heights mn 55432 is 2 Block of my house that's why i choose this bank since 2012 but we facing so many problems here in poor service & 2,3 staff is very very rude they creat problems and make customers feel like they shouldn't go anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia Heights Branch at Minneapolis, MN
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by WhyOnlineReviewsSuk 2017-01-06 16:53:32
This is def one side of this story. I heard the whole incident. This is why online reviews are good for absolutely no one. Jason is a class act, and has a 53 inch vertical jump, sorry Goma Pun, you fail to convince me that this is the total truth.
Go Milwaukee Bucks!
Go Milwaukee Bucks!
Fire the Branch Manager before you lose more customers.
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by JessieKay0909, Jun. 17, 2016
Let me start by saying that I have been a loyal customer of US Bank for about eight years. I deposit, on average, around $6k-$7k/month into my checking account, which I share with my husband, and with a 15% salary raise that was just approved, that amount will be going up soon. I had previously never had a bad experience with US Bank, but today's encounter was enough for me to make the decision to look elsewhere for my banking needs. As soon as the issue I'm about to explain is resolved, I will be leaving US Bank for a more compassionate company who can make better hiring decisions when it comes to branch management.
Today, I called this branch - my "home branch" - to ask a favor. You see, my husband has not had much work available this month and with two school-aged kids in daycare for the summer and one on the way, money has been tight for the last few weeks. So when Amazon mistakenly charged our account $200 for a rental book that had already been returned, it made our "Available Balance" negative (our "Account Balance" was still positive). We immediately deposited enough money from our cash reserves to bring the available balance back to a positive, but apparently we were too late as US Bank hit us with 3 overdraft fees of $36 each. I called general customer service who kindly informed me that they would refund the charges once the refund from Amazon posts, which Amazon says will happen in 3-5 business days. But until then, the three overdraft fees put our account back into a negative balance. The customer service representative I spoke with was very friendly.
Today I remembered that, a couple of years ago, I had something similar happen and had visited a branch near where I live (not this branch) and that Branch Manager was very kind and told me that he would reverse those charges as a courtesy if he could but that it had to be done at my home branch. So, at that time, I called this branch and talked to the branch manager, who was very friendly and glad to help a long-time customer by reversing a couple of overdraft charges as a courtesy. Since it had been done before, I decided to call and speak with this Branch Manager again.
While the Banker I initially spoke with was very friendly, I was very disappointed once I was transferred to the manager. Unfortunately, the customer-oriented Branch Manager with whom I had previously conversed is no longer at this location. Instead, I had the misfortune of speaking with a woman whom I would describe as condescending, aggressive, and disagreeable. I asked her if, as a courtesy, she could reverse these three charges, as it was obvious that our account would be positive if not for the overdraft fees. I explained the situation and offered to show her the email from Amazon, admitting their mistake. I tried to explain that these fees will be reversed either way, but that I was asking if, as a courtesy, she could reverse them a couple of days early because I didn't want to go all weekend with a negative balance in my checking account. Not only did she refuse, but she did it with an unacceptable amount of attitude. At one point, she interrupted me with "I'm answering your question please and thank you" followed by a rant about how she has been with US Bank for 6 years, and although she has only been at this branch since December, she "knows the policy thank you very much."
I tearfully told her that she should NOT be working in customer service with an attitude like that before hanging up. US Bank is a multi-billion dollar company and this woman wouldn't reverse $108 in overdraft fees as a courtesy to a long-time customer - overdraft fees that are going to be reversed due to merchant error anyway - and she handled the entire call without an ounce of grace, kindness, or humility. If the answer was going to be "no" either way, that would be one thing, but the way she handled the call was completely unprofessional and demeaning. This woman should not be in customer service at all, let alone management.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sw Blue Pkwy Price Chopper at Lees Summit, MO
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JessieKay0909, Jun. 17, 2016
Let me start by saying that I have been a loyal customer of US Bank for about eight years. I deposit, on average, around $6k-$7k/month into my checking account, which I share with my husband, and with a 15% salary raise that was just approved, that amount will be going up soon. I had previously never had a bad experience with US Bank, but today's encounter was enough for me to make the decision to look elsewhere for my banking needs. As soon as the issue I'm about to explain is resolved, I will be leaving US Bank for a more compassionate company who can make better hiring decisions when it comes to branch management.
Today, I called this branch - my "home branch" - to ask a favor. You see, my husband has not had much work available this month and with two school-aged kids in daycare for the summer and one on the way, money has been tight for the last few weeks. So when Amazon mistakenly charged our account $200 for a rental book that had already been returned, it made our "Available Balance" negative (our "Account Balance" was still positive). We immediately deposited enough money from our cash reserves to bring the available balance back to a positive, but apparently we were too late as US Bank hit us with 3 overdraft fees of $36 each. I called general customer service who kindly informed me that they would refund the charges once the refund from Amazon posts, which Amazon says will happen in 3-5 business days. But until then, the three overdraft fees put our account back into a negative balance. The customer service representative I spoke with was very friendly.
Today I remembered that, a couple of years ago, I had something similar happen and had visited a branch near where I live (not this branch) and that Branch Manager was very kind and told me that he would reverse those charges as a courtesy if he could but that it had to be done at my home branch. So, at that time, I called this branch and talked to the branch manager, who was very friendly and glad to help a long-time customer by reversing a couple of overdraft charges as a courtesy. Since it had been done before, I decided to call and speak with this Branch Manager again.
While the Banker I initially spoke with was very friendly, I was very disappointed once I was transferred to the manager. Unfortunately, the customer-oriented Branch Manager with whom I had previously conversed is no longer at this location. Instead, I had the misfortune of speaking with a woman whom I would describe as condescending, aggressive, and disagreeable. I asked her if, as a courtesy, she could reverse these three charges, as it was obvious that our account would be positive if not for the overdraft fees. I explained the situation and offered to show her the email from Amazon, admitting their mistake. I tried to explain that these fees will be reversed either way, but that I was asking if, as a courtesy, she could reverse them a couple of days early because I didn't want to go all weekend with a negative balance in my checking account. Not only did she refuse, but she did it with an unacceptable amount of attitude. At one point, she interrupted me with "I'm answering your question please and thank you" followed by a rant about how she has been with US Bank for 6 years, and although she has only been at this branch since December, she "knows the policy thank you very much."
I tearfully told her that she should NOT be working in customer service with an attitude like that before hanging up. US Bank is a multi-billion dollar company and this woman wouldn't reverse $108 in overdraft fees as a courtesy to a long-time customer - overdraft fees that are going to be reversed due to merchant error anyway - and she handled the entire call without an ounce of grace, kindness, or humility. If the answer was going to be "no" either way, that would be one thing, but the way she handled the call was completely unprofessional and demeaning. This woman should not be in customer service at all, let alone management.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sw Blue Pkwy Price Chopper at Lees Summit, MO
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by rrick54 2016-06-20 22:31:36
You must be talking about another branch. They have had the same branch manager for 15+ years. Also, there is not a woman that works at this branch that started in December. You should really make sure you're giving accurate information before bashing a certain branch.
by KM711 2016-06-27 20:15:52
I encountered this woman just an hour ago, and have never been treated so poorly by a US Bank employee. In fact, the reason I stumbled across this review is because I was looking for somewhere to give my input about her 0/10 rated customer service skills! I had a moment where I contemplated switching to a different bank. Luckily there are several other US Banks in town, and the very nice gentleman who used to be at this branch has moved to another. I will be going where he is from now on.
by Newtonman 2016-06-30 16:20:14
I was treated very poorly by the branch manager in Newton. My mother is 96 and has a problem balancing her account. In order to prevent an overdraft...which she got this week. I wanted to open a savings account, but was told she would need to come to the bank and sign a form. I attempted to suggest an alternate route, but the manager was vey rude about her way being the only way.
After calling the corporate offices, I have to be fair, they were absolutely great suggesting several different ideas to help. My mom has banked at the location for over 50 years and was upset but the corp office person was excellent.
After calling the corporate offices, I have to be fair, they were absolutely great suggesting several different ideas to help. My mom has banked at the location for over 50 years and was upset but the corp office person was excellent.
Dr
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by Dancingpinkroses, May. 28, 2016
I am really upset with the bank. I paid my handy man $1100 as a partial payment to paint my 2000 square foot home. The bank withdrew funds from my Wells Fargo account immediately. However, a week later US Bank still claimed my check was fraudulent and did not allow the funds to be deposited into my handyman's account. The check is good. I have sufficient funds. I even verified it with the branch manager. Yet, it has been over a week and the check has still not been cleared at US Bank. I'm outraged and insulted!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Walnut Creek Branch at Walnut Creek, CA
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Overall Ratingby Dancingpinkroses, May. 28, 2016
I am really upset with the bank. I paid my handy man $1100 as a partial payment to paint my 2000 square foot home. The bank withdrew funds from my Wells Fargo account immediately. However, a week later US Bank still claimed my check was fraudulent and did not allow the funds to be deposited into my handyman's account. The check is good. I have sufficient funds. I even verified it with the branch manager. Yet, it has been over a week and the check has still not been cleared at US Bank. I'm outraged and insulted!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Walnut Creek Branch at Walnut Creek, CA
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Horrible experience!!!! I almost feel scammed!!
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by Jlwilson01, May. 24, 2016
I decided to switch banks from a credit union to a bigger bank branch due to going through a divorce, becoming a single mother and filing bankruptcy thinking I could repair my credit with more opportunities at a bigger bank- WRONG!!!! I went into this branch and explained my situation to the banker who opened my account. I asked him to not give me checks but to put overdraft protection on my account because my bills would be on auto pay. I explained to him that the Credit Union would allow me $500 over for bill payments and take the amount out of my next deposited check. He assured me that US Bank offered this same courtesy and it was put on my account. Needless to say, the very first month of opening this account I had $450 + in overdraft fees!!! I was shocked! No bills got paid at all!! I called customer service and they told me that the fees would not be reversed and told me that the overdraft protection was the wrong one and "corrected" the error for the next month. The next month... Same thing! I called the branch and explained to them what happened and was told that the manager would look at my account and call me back. Never happened!! I then tried to take my bills off of auto pay and pay them on my payday but that was also a bad idea because they didn't come out off the account until 3 days later. Again... Bank fees. So I tried setting the bills up to come out exactly on my payday and my paycheck deposited, the pending bills were sent back but guess who got paid bank fees???? So I called the bank again... Same thing, the manager was supposed to correct it and call me back. I went into the bank branch and explained it to the teller, explained to her that I was going out of town, asked her to print me a check to deposit in my landlord's account on my payday the next day when my check posted. She printed me the checks and sent me to speak with a banker and assured me that my rent check would be deposited but I was negative due to bank fees on that day. The banker explained that US Bank could pay my bills directly from my account on the day it was due. I asked why was this never offered to me before and he also told me that due to my bankruptcy I didn't even qualify for a $500 line of credit for overdrafts with US Bank!! Ha! Then asked me for the overdraft fee payment that was owed that day! Double Ha!!! I brought in money to cover the bank fees (because Lord forbid, US Bank doesn't get their cut!) and deposited the rent check into my landlord's account. Guess who didn't get paid...my landlord! I got that call today and US Bank says that they couldn't deposit it into his account after I already asked could it be deposited the next day when my paycheck direct deposited and they assured me that it was fine! They claimed that they tried to notify me but I have no voicemail or US Bank Numbers on my cellphone! So if you need your bills paid and want to keep good credit instead of paying over $1000 in bank fees... Bank elsewhere!! There isn't anything I can do as a consumer about any of this. I've lost money, my bills are about to be shut off and my rent hasn't been paid. My credit cards are overdue so my credit that I was repairing is at an all time low. US bank has their fees though. I feel hopeless about my situation but I am closing the account out and switching back to my credit union as soon as US bank figures out if I owe them any more fees.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jlwilson01, May. 24, 2016
I decided to switch banks from a credit union to a bigger bank branch due to going through a divorce, becoming a single mother and filing bankruptcy thinking I could repair my credit with more opportunities at a bigger bank- WRONG!!!! I went into this branch and explained my situation to the banker who opened my account. I asked him to not give me checks but to put overdraft protection on my account because my bills would be on auto pay. I explained to him that the Credit Union would allow me $500 over for bill payments and take the amount out of my next deposited check. He assured me that US Bank offered this same courtesy and it was put on my account. Needless to say, the very first month of opening this account I had $450 + in overdraft fees!!! I was shocked! No bills got paid at all!! I called customer service and they told me that the fees would not be reversed and told me that the overdraft protection was the wrong one and "corrected" the error for the next month. The next month... Same thing! I called the branch and explained to them what happened and was told that the manager would look at my account and call me back. Never happened!! I then tried to take my bills off of auto pay and pay them on my payday but that was also a bad idea because they didn't come out off the account until 3 days later. Again... Bank fees. So I tried setting the bills up to come out exactly on my payday and my paycheck deposited, the pending bills were sent back but guess who got paid bank fees???? So I called the bank again... Same thing, the manager was supposed to correct it and call me back. I went into the bank branch and explained it to the teller, explained to her that I was going out of town, asked her to print me a check to deposit in my landlord's account on my payday the next day when my check posted. She printed me the checks and sent me to speak with a banker and assured me that my rent check would be deposited but I was negative due to bank fees on that day. The banker explained that US Bank could pay my bills directly from my account on the day it was due. I asked why was this never offered to me before and he also told me that due to my bankruptcy I didn't even qualify for a $500 line of credit for overdrafts with US Bank!! Ha! Then asked me for the overdraft fee payment that was owed that day! Double Ha!!! I brought in money to cover the bank fees (because Lord forbid, US Bank doesn't get their cut!) and deposited the rent check into my landlord's account. Guess who didn't get paid...my landlord! I got that call today and US Bank says that they couldn't deposit it into his account after I already asked could it be deposited the next day when my paycheck direct deposited and they assured me that it was fine! They claimed that they tried to notify me but I have no voicemail or US Bank Numbers on my cellphone! So if you need your bills paid and want to keep good credit instead of paying over $1000 in bank fees... Bank elsewhere!! There isn't anything I can do as a consumer about any of this. I've lost money, my bills are about to be shut off and my rent hasn't been paid. My credit cards are overdue so my credit that I was repairing is at an all time low. US bank has their fees though. I feel hopeless about my situation but I am closing the account out and switching back to my credit union as soon as US bank figures out if I owe them any more fees.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
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by JdGoldberg 2016-07-24 11:02:04
Oh stop whining! Get a job, pay your bills on time.
Wouldn't give me my own money
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by Baishak, May. 21, 2016
I deposited 1800 dollars cash and it never showed up on mobile banking and the next day it was because the lady working there didn't send a paper to document it. So it showed on the receipt but to them it never happened. I worked with them and was patient but as time went on I really needed it for bills and lunch an ect. I said I'll just come in and get it back and they said I couldn't get my money back unfortunately till the ( I think operations team) fixed it. I waited 3 days to get my own cash I deposited into chk and savings. This is not ok as a national bank handling people's money. Oh ya she said if you really need it we will get you the cash you will go negative and we'll fix the fees and it will balance itself out. so I called to do so and the guy said that was wrong information I was lit. So overall they deposited my money and they couldn't give it back and they fed me wrong information today I am going and pulling all my money and closing my act and never going there again. I guess that's why I should of gone to the actual bank and not a smiths full of noobs.
* this review was made on U.S. Bank, Fort Union Smith's Branch at Midvale, UT
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Overall Ratingby Baishak, May. 21, 2016
I deposited 1800 dollars cash and it never showed up on mobile banking and the next day it was because the lady working there didn't send a paper to document it. So it showed on the receipt but to them it never happened. I worked with them and was patient but as time went on I really needed it for bills and lunch an ect. I said I'll just come in and get it back and they said I couldn't get my money back unfortunately till the ( I think operations team) fixed it. I waited 3 days to get my own cash I deposited into chk and savings. This is not ok as a national bank handling people's money. Oh ya she said if you really need it we will get you the cash you will go negative and we'll fix the fees and it will balance itself out. so I called to do so and the guy said that was wrong information I was lit. So overall they deposited my money and they couldn't give it back and they fed me wrong information today I am going and pulling all my money and closing my act and never going there again. I guess that's why I should of gone to the actual bank and not a smiths full of noobs.
* this review was made on U.S. Bank, Fort Union Smith's Branch at Midvale, UT
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Needs a new manager
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by bhen, May. 10, 2016
Now I know why the male tellers are so snarky and flip - so is the manager. He actually argued with me today that his customer service was great - this after being totally unhelpful. He continued arguing, hardly management material. Told me it was my opinion. I reminded him I was the customer. I had not been rude, just telling him the other branch provides better service and he still refused to step up. Some guy named omar or something. Not a good reflection on this business. He and male teller were in the office chatting away while five of us stewed in line with one teller having a customer with a long transaction. Not much convenience having it in a store if the line rarely moves. Get rid of this guy and get some training for the tellers. Been to three other branches, never been treated like that. Guess he didn't know customer service was part of his job. And managers shouldn't try to get the last word. Left there deciding whether to move our accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Desert Inn & Pecos Albertsons Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bhen, May. 10, 2016
Now I know why the male tellers are so snarky and flip - so is the manager. He actually argued with me today that his customer service was great - this after being totally unhelpful. He continued arguing, hardly management material. Told me it was my opinion. I reminded him I was the customer. I had not been rude, just telling him the other branch provides better service and he still refused to step up. Some guy named omar or something. Not a good reflection on this business. He and male teller were in the office chatting away while five of us stewed in line with one teller having a customer with a long transaction. Not much convenience having it in a store if the line rarely moves. Get rid of this guy and get some training for the tellers. Been to three other branches, never been treated like that. Guess he didn't know customer service was part of his job. And managers shouldn't try to get the last word. Left there deciding whether to move our accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Desert Inn & Pecos Albertsons Branch at Las Vegas, NV
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Sam - The bank Manager
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by Crob3, May. 02, 2016
Everyone at this branch was extremely nice. Every Representative I've dealt with at Usbank have been very Warm, inviting, and understanding. However, this branch manager (Sam) was extremely abrupt and harsh when speaking with him. He barely seemed to lend an ear when I was speaking without interupting and stating his opininon. He didn't even take into any consideration any of my issues or complaints. He even questioned the validity of the help that was offered to me by other representatives and bankers. He was extremely rude. I have never dealt with anyone as harsh as this man...and I plan to never deal with him again.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Beverly & Serrano Branch at Los Angeles, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Crob3, May. 02, 2016
Everyone at this branch was extremely nice. Every Representative I've dealt with at Usbank have been very Warm, inviting, and understanding. However, this branch manager (Sam) was extremely abrupt and harsh when speaking with him. He barely seemed to lend an ear when I was speaking without interupting and stating his opininon. He didn't even take into any consideration any of my issues or complaints. He even questioned the validity of the help that was offered to me by other representatives and bankers. He was extremely rude. I have never dealt with anyone as harsh as this man...and I plan to never deal with him again.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Beverly & Serrano Branch at Los Angeles, CA
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Smyrna Publix Branch
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by KrissyE, Apr. 05, 2016
Just opened an account last month there. Seemed like nice people. But went there yesterday, a different lady than when we opened the account there, she was so rude and snappy to my husband for asking a question! On top of that we deposited a check and it was put in someone elses account! They have a "probationary period" and any money over $200 is held for 5 business days! This is my money! We will do better research and switch banks very soon!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Smyrna Publix Branch at Smyrna, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KrissyE, Apr. 05, 2016
Just opened an account last month there. Seemed like nice people. But went there yesterday, a different lady than when we opened the account there, she was so rude and snappy to my husband for asking a question! On top of that we deposited a check and it was put in someone elses account! They have a "probationary period" and any money over $200 is held for 5 business days! This is my money! We will do better research and switch banks very soon!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Smyrna Publix Branch at Smyrna, TN
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Rude Customer Service
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by AshleighW, Mar. 24, 2016
There is a blonde (not Ashley) that works Drive thru lane. She is so RUDE. You pull up she opens the commercial lane box you put your cash order or check in it & she takes it doesnt say one word to you. When your done you have to guess your done cause she doesnt even say bye or "Have a nice day". I dont usually complain but this was the 3rd time. Maybe she should use all that makeup she wears on her personality! Dalton and Paula & Ashley are ALWAYS so friendly then you get service from this SNOB!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Douglas Square Branch at Lees Summit, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AshleighW, Mar. 24, 2016
There is a blonde (not Ashley) that works Drive thru lane. She is so RUDE. You pull up she opens the commercial lane box you put your cash order or check in it & she takes it doesnt say one word to you. When your done you have to guess your done cause she doesnt even say bye or "Have a nice day". I dont usually complain but this was the 3rd time. Maybe she should use all that makeup she wears on her personality! Dalton and Paula & Ashley are ALWAYS so friendly then you get service from this SNOB!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Douglas Square Branch at Lees Summit, MO
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by stonefinder1 2016-03-30 14:42:57
there is no drive through lane at this branch its all inside the store
by dodgechik2004 2016-04-02 16:01:15
A minor correction to the previous comment stating that there is not a drive thru lane. This is the branch I use the most, and it does have a teller drive thru - but it does Not have a drive thru ATM machine. The only ATM at this location is inside the Krogers store.
I ABSOLUTELY HATE THIS BANK!
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by stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby stephiemccray, Mar. 15, 2016
An account was opened for my son when he was a teenager since he started working a part time job. Upon him turning 18 we went into a branch office to have my name taken off of his account since he could have the account in his name only now that he is an adult. Well, that never happened and of course there was no record of us coming in to get my name off of his account.
A couple of years later his debit card was stolen at a school event and he called the bank and reported it. The fraud report was completed and the bank denied the fraud claim stating that the dates didn't match up. None of this was sent to me so I had no idea the fraud claim was denied or why. Months later I receive a letter mailed to my address stating that I owed over $200 and it was sent to a collection agency as a delinquent debt. Mind you, I never received anything prior in MY NAME from US Bank until after it was sent to a collection agency. I spoke with a person from the collection agency and explained to them what occurred and they told me I had to go into the actual branch location to get assistance. I went into a branch office and spoke with someone about getting the fraud claim resubmitted. They couldn't help me and called the collection agency again and I had to speak to the same person on the phone while I was there at the branch location to get it resubmitted. (So much for not being able to help me and my having to go into an actual branch location to get some resolution of the matter).
I called the collection agency a couple of weeks later asking about the paperwork they were supposed to send to me and they sent it to a wrong address. I then had to request for it to be faxed to me. After having it faxed I then had to scan it and email it to my son for him to write out what occurred. A couple of weeks later, I then get another delinquent debt letter from the same collection agency, authorized by US Bank for a charge of $55. This new charge was due to my son having it set up for $25 to go from his checking to his savings account prior to the fraud claim being submitted. Since the fraud claim, the account was closed and no money was going into the account, yet they kept charging fees for the savings account not having a minimal balance in it and transfer fees of the $25 from checking to the savings account! I had to call the collection agency back and dispute this new charge on an account that is closed with a fraud claim on it. They then told me I had to call US Bank and inform them (since they obviously don't speak to one another). I was transferred 4 times before someone could assist me. Then I was transferred to the fraud dept to try and find out the status on the fraud claim that was resubmitted and the call hung up on me. I had to call back and was on hold, waiting for 19 minutes. I have never experienced such a run around and such a high level of incompetency and horrible customer service. I would recommend to anyone not to use this bank. My account, thank God, is with another bank. Again, the only reason I have had any dealings with this bank is because of my son having opened up his first account when he was a teenager with this bank and then it was only opened because it was close to home and his high school.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on U.S. Bank, Cotton And Bell Road Safeway Branch at Surprise, AZ
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by kissame 2016-03-17 17:12:08
you got it right and the manager mister M.G. is also an horrible person. Using his title to speak to client/customer as they were children . Never again, and this bank is a fraud
by Bankripeoff 2016-07-03 12:46:02
Poor at best
Branch Manager Ryan is a jerk
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by Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Josh1234, Feb. 19, 2016
US Bank has repeatedly placed holds on my funds for any reason they can find. Despite the fact that it's PERFECTLY LEGAL and not regulated by federal restrictions, the branch manager ,Ryan, personally placed a hold on a check deposited at another branch, and refused to call he financial company to verify the check was good. He did this because the check was made to me, and I placed it in a business account that I own and am the only signer on. I have done this multiple times without issue, specifically at that branch, and pointed this out on my account statement. He held over 20K of my money with the additional 7 day hold. I'm closing my account as soon as funds clear. I can forgive all of this, except being talked to in a condescending manner, and being treated like I'm just an account number and my business does not matter. I have zero tolerance for businesses who simply don't care about their customers. I realize US Bank couldn't care less about me or my business, but I deeply regret ever stepping foot in this branch. If I could go back, I'd avoid this branch at all cost. RUN AWAY!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hendersonville Branch at Hendersonville, TN
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Horrible experience with ATM
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by Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
29 of 38 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Candacebertsch1, Jan. 29, 2016
I arrived at the branch before hours of operation, so I decide to use the ATM,as I withdrawal $340.00, the money did not dispurse. It made the sound, and told me to take my money, but again no cash was dispursed. As I am waiting in frustration for the branch to open, the tellers were very rude and called the cops on me for "loitering ". They told me to take matters into my own hands by calling the run around 1800 number. As the very nice cops arrived, they were baffled at what I told them. They had the tellers open the doors early to settle my cash dispute. The teller then explains that I will not have my 340.00 cash for 3-5 business days, not caring about my situation, not caring about the fact that rent is due, and NOT having a BROKEN sign on the ATM! They told me it can take a max of 45 days for me to have my money refunded to me which was taken from there broken ATM! I am furious! I have been a loyal customer with US bank for quite some time, and you would figure I could withdrawal my money from their ATM with no problems! But instead, they call the cops on me when I was just trying to figure out why my money was not dispursed to me! I'm wrighting corporate as of now. They haven't even communicated with me ( like they said they would ) and it has been roughly 5 hours since the horrible incident. I will never use a robot ATM in my life! I feel violated and very frustrated! This is how they treat LOYAL customers. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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they stole my money
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by caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby caelin, Jan. 28, 2016
This us bank took my cash deposit, then refused to give it to me, accused me of money laundering, and froze my account. I work with the us government, and all funds originated from the us treasury dept. Sam is the bank manager, and Lisa Kirkland has been an absolute aberration of a banker. I will never use us bank again after the lawsuit is resolved
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Smokey Point Branch at Arlington, WA
15 of 28 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
Rude staff, poor attitudes, disappointing service.
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by sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby sm4110, Jan. 16, 2016
As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by RFcoOMA 2016-02-11 20:17:06
I too had an *incredibly* frustrating and poor experience at this USBank branch. Both the Branch Manager and the banker I was placed with seemed entirely clueless about how business bank products / services work. I have opened dozens of business accounts ranging from credit, treasury mgmt, checking, etc... and these guys were beyond ignorant in the process. They asked for documents that simply don't exist, said things were required by federal law that weren't, and ultimately allowed me to walk out of the branch frustrated by the process and open an account with one of their competitors.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp. I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in. I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done. 25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager. I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from! The whole process was ridiculous to say the least. The manager needs some definitely training on customer service and the products USBank offers. The banker is obviously new and hopefully over time will learn to treat his customers with better care.
Service
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by Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Johnho123, Nov. 25, 2015
On Oct-2 going to deposit money to my account.I has waiting over 45 min to deposit on . When is my turn i asking a question wait we has to waiting so long the old lady working on brand she doesn't respect fully saying we just kind small brand office if you doesn't want to waiting next time to go down couple block has big US bank brand down there to deposit faster . i'm saying ok next time..
on Nov 23 i return back again to deposit money this item doesn't waiting so long and i meet with same old lady again during to my deposit another customer asking another person teller person i need a print out some document but wating so long..The the old lady jump in told her oh we has small Brand next time to doesn't want a waiting go down couple block has big brand they too many brand not long here . Now my turn after done my deposit i told to change for me 500 of 5 dollar bill to 5 of 100 dollar bill then she such as telling where i get the 5 dollar bill she doesn't want to change it . I say what going on it's money you don't need to asking where the hell money i got now you change for me or not and she doesn't say on word just go to counter machine to count the money then talk with another employee loa loa then shake her head around..This lady need to go learning class how to respect to customer. From now on i never go to this Brand again and again..
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bloomington Lyndale Branch at Minneapolis, MN
6 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by shy8angel 2015-12-26 15:50:40
Us bank really needs to offer their customers 24 hour grace period. I have been with the bank for more than 10 years and am thinking about switching to huntington. I would really love to stay with us but the overdraft fees are ridiculously expensive. I had a automatic payment set up that went through after midnight (I checked online) but since it was due the day before it was not a "bank error" and my direct deposit was in there the next day. So I'm hoping someone high up there will read this and consider to change the policy. I'm sure your customers would appreciate it. I definetly will.
NOT KNOWING WHAT TO DO
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by moneyman2016, Nov. 09, 2015
Came in to put money in a US Bank Visa Debit Card.
The staff even the bank manager did not know how to do it.
I went to the US Bank on Washington street and with great service and with no problems they did it.
Folks recheck your statement if you go to this bank that cant even put money into their bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Palm Desert Highway 111 Branch at Palm Desert, CA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby moneyman2016, Nov. 09, 2015
Came in to put money in a US Bank Visa Debit Card.
The staff even the bank manager did not know how to do it.
I went to the US Bank on Washington street and with great service and with no problems they did it.
Folks recheck your statement if you go to this bank that cant even put money into their bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Palm Desert Highway 111 Branch at Palm Desert, CA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by aarqueros 2015-12-05 13:31:43
Teller didn't want to ask which acct my cashiers check was supposed to come out of so she took it upon herself to take it upon herself to withdraw it from my checking acct when I specifically said my "Savings". So in order to clean up her mess she made a xfer from my savings acct to cover my cashiers check amount and left my checking acct in the negative. I called the bank the following morning to get the overdraft fees taken care of only to be argued with by the manager and her using the classic excuse of "hello are you there (while on speaker phone)" and hanging up. Super unprofessional!!! All this just to have overdraft fees re credited to my account. A total of $7.50 this manager was willing to lose a customer over. Good thing the 800 US Bank number was able to assist me without hassle and send me contact information to file a written complaint against that branch manager with the district manager. Too bad she didn't know know anything about me to realize I have multiple accounts and what kind of mess she really could have caused her bank. Don't get me wrong I LOVE US Bank compared to alot of other financial institutions, but to have a manager argue with you for $7.50 and Jeopardize losing a big customer is a No No... Get some training Blue Diamond Office, you're gonna need it.
by FedupwithUSBANK 2017-02-01 18:34:53
This bank branch is absolutely terrible. The lines are long, the tellers are incompetent, and they never seem to have the bills that I need (We are talking about asking for $100 in $10 dollar bills) without going to the back vault.
I'm closing my account tomorrow and will not look back.
I'm closing my account tomorrow and will not look back.
I don't see how they have any customers left - ZERO STARS Rude, Condescending, non- helpful discriminating
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Chrisokla40, Oct. 17, 2015
US Bank advertises :
Our online application is fast, simple and completely secure.
- Fast Five minutes is all it takes to open a checking account online.
- Simple Use a credit or debit card to make your opening deposit.
I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015.
Since my bank does not have branches in Vegas I felt that opening a local checking account would be beneficial. I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.
So I opened account ******2299 online on Thursday October 1, 2015.
On October 2nd I deposited a check for $28.50 for my opening deposit at the Jones Branch North Las Vegas NV.
On October 13th I received my US Check Card at address where I reside.
I went to Branch showed my Oklahoma Drivers license and activated the bank card and set my pin.
I was not advised of any issues with the account.
This is where the nightmare begins:
I received call from US Bank (Carol) on October 14th at 6:45 pm advising my account is on hold
pending further verification and I am not able to use it.
I asked to speak to supervisor and was advised he is gone for the day. I requested call back for the next day.
No call back occurred.
I called US Customer Service the next day October 15th, and they called the Jones North Las Vegas Branch and I was told a call back would occur within 45 minutes from Branch Manager.
No call back occurred.
I received 2nd letter from US Bank with my pin number for the debit card at my North Vegas Address.
Next day October 16th I called District Manager Malcolm M. at 11:45 AM and left a message with the issue my main
concern being that non of the promised callbacks ever occurred.
Again no call back occurred (3rd attempt).
Today October 17th I went to the branch in Las Vegas with my Lease, my boyfriend, who is on the lease with me
plus a gas bill and a phone bill a well as both letters US Bank send me showing my address.
I am on the lease, but as I was not working yet the utility bills are in my boyfriends name.
The clerk was going to remove the hold based on the lease when he was approached by a female Manager.
Next thing I was told that they had to 'verify the lease'.
The female Manager did not wear a name tag so unfortunately I do not know her name.
She was very rude and contracending (yes not letting people talk and if they talk by having to interrupt you
or having to raise their voice not addressing their concern and act like they have not spoken and look at them like they are misbehaving children is considered being rude) which leads me to believe it is the same
Lady I spoke to on the phone which would be Carol who was also rude and contracenting.
She stated that North Vegas is a high fraud Area which is the reason why there was a hold put on my account as I have an out of state drivers license.
I asked
a) wouldn't US BANK know I have an out of state license when I fill out the online application ? - like when you enter the state and the number and your address
b) Why was I NOT told Monday when the Representative had my out of state in his hand and set my pin that additional verification is needed?
c) I have no checks and no overdraft protection - how exactly can I defraud US Bank?
She addressed none of my questions and with a sneer she also mentioned that I had called the district manager, so
apparently he called the branch, but never called me back.
Due to the rudeness and disrespect I have chosen to close my account which the female Manager acted
like she couldn't wait to do so.
My impression is that if she does not like you you won't bank there.
After the first call I researched US Bank and I was amazed how many hundreds negative comments there
are and only very few positives (mostly employees?).
Bottom Line:
- you can open an account maybe in 5 minutes online, but don't count on getting to use it
- any funds deposited may be held hostage, so don't deposit money you can't spare
- it is very clear that Management does not care about customers and will go out of their way to harass you and take vindictive action. YES not returning calls is equal to not caring - from Tuesday to Saturday noone returned my calls ... 3 different Manager/Supervisor, Branch Manager, District Manager.
- Asking for supervisors, Branch Managers and District Managers will get you absolutely no where except a smirk from the help about which you are calling about.
If I would have seen all the negative feedback BEFORE the fact I would have NEVER Opened an account here.
I am 44 year old hard working and was treated like a common criminal and frankly I do not appreciate it.
READ the comments ... one one star rating after the next ... I guess they are all wrong?
Rude Condescending, non helpful discriminating.
In Germany we have a saying ... Ohne Spesen nichts gewesen meaning other than expenses nothing happened.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
22 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Chrisokla40, Oct. 17, 2015
US Bank advertises :
Our online application is fast, simple and completely secure.
- Fast Five minutes is all it takes to open a checking account online.
- Simple Use a credit or debit card to make your opening deposit.
I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015.
Since my bank does not have branches in Vegas I felt that opening a local checking account would be beneficial. I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.
So I opened account ******2299 online on Thursday October 1, 2015.
On October 2nd I deposited a check for $28.50 for my opening deposit at the Jones Branch North Las Vegas NV.
On October 13th I received my US Check Card at address where I reside.
I went to Branch showed my Oklahoma Drivers license and activated the bank card and set my pin.
I was not advised of any issues with the account.
This is where the nightmare begins:
I received call from US Bank (Carol) on October 14th at 6:45 pm advising my account is on hold
pending further verification and I am not able to use it.
I asked to speak to supervisor and was advised he is gone for the day. I requested call back for the next day.
No call back occurred.
I called US Customer Service the next day October 15th, and they called the Jones North Las Vegas Branch and I was told a call back would occur within 45 minutes from Branch Manager.
No call back occurred.
I received 2nd letter from US Bank with my pin number for the debit card at my North Vegas Address.
Next day October 16th I called District Manager Malcolm M. at 11:45 AM and left a message with the issue my main
concern being that non of the promised callbacks ever occurred.
Again no call back occurred (3rd attempt).
Today October 17th I went to the branch in Las Vegas with my Lease, my boyfriend, who is on the lease with me
plus a gas bill and a phone bill a well as both letters US Bank send me showing my address.
I am on the lease, but as I was not working yet the utility bills are in my boyfriends name.
The clerk was going to remove the hold based on the lease when he was approached by a female Manager.
Next thing I was told that they had to 'verify the lease'.
The female Manager did not wear a name tag so unfortunately I do not know her name.
She was very rude and contracending (yes not letting people talk and if they talk by having to interrupt you
or having to raise their voice not addressing their concern and act like they have not spoken and look at them like they are misbehaving children is considered being rude) which leads me to believe it is the same
Lady I spoke to on the phone which would be Carol who was also rude and contracenting.
She stated that North Vegas is a high fraud Area which is the reason why there was a hold put on my account as I have an out of state drivers license.
I asked
a) wouldn't US BANK know I have an out of state license when I fill out the online application ? - like when you enter the state and the number and your address
b) Why was I NOT told Monday when the Representative had my out of state in his hand and set my pin that additional verification is needed?
c) I have no checks and no overdraft protection - how exactly can I defraud US Bank?
She addressed none of my questions and with a sneer she also mentioned that I had called the district manager, so
apparently he called the branch, but never called me back.
Due to the rudeness and disrespect I have chosen to close my account which the female Manager acted
like she couldn't wait to do so.
My impression is that if she does not like you you won't bank there.
After the first call I researched US Bank and I was amazed how many hundreds negative comments there
are and only very few positives (mostly employees?).
Bottom Line:
- you can open an account maybe in 5 minutes online, but don't count on getting to use it
- any funds deposited may be held hostage, so don't deposit money you can't spare
- it is very clear that Management does not care about customers and will go out of their way to harass you and take vindictive action. YES not returning calls is equal to not caring - from Tuesday to Saturday noone returned my calls ... 3 different Manager/Supervisor, Branch Manager, District Manager.
- Asking for supervisors, Branch Managers and District Managers will get you absolutely no where except a smirk from the help about which you are calling about.
If I would have seen all the negative feedback BEFORE the fact I would have NEVER Opened an account here.
I am 44 year old hard working and was treated like a common criminal and frankly I do not appreciate it.
READ the comments ... one one star rating after the next ... I guess they are all wrong?
Rude Condescending, non helpful discriminating.
In Germany we have a saying ... Ohne Spesen nichts gewesen meaning other than expenses nothing happened.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
22 of 29 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Leaving after 21 years
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Office Environment & Staff
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by MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MichaelS, Oct. 16, 2015
I've had my small business checking account and line of credit with US Bank, King City branch, for the past 21 years.For past 19 years, have had $100,000 unsecured LOC, 0.5% above Prime, no annual fee. Received form letter stating that program was no longer available and cancelling my LOC. NO suggestions for getting another LOC. I initiated process to get another LOC and was told by Brian I was eligible for 2 programs: (1) $100,000 LOC, 2% above Prime, personal guarantee, no annual fee, and (2) $50,000 LOC, 3.5% above Prime, no annual fee. I accepted #2. When I went in to sign papers, the deal had been changed to only $35,000 LOC, 6.5% above Prime, UCC filing on my business, and $150 annual fee. During those 21 years, largest outstanding balance was $50,000, all payments in full and on time. Personal credit score of 837. Today I received a form letter from US Bank stating it had rejected my application for a new LOC because they were "Unable to verify employment/income". Really? After 21 years of processing my company's checks and extending my company a $100,000 LOC, and submitting last 2 years' tax returns, balance sheet, and YTD P&L, they couldn't verify my employment/income?
These people lied to me and wasted my time. Do not do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, King City Branch at Portland, OR
18 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by beachlady 2015-10-21 17:25:32
Such a shame that her branch showed no loyalty. Corporations get too big and lose all perspective of customer satisfaction. How I yearn for the days of the handshake and the branch manager knowing you, remembering your name and personally handling any business transactions you may have that day. Now the employees are not only floating from branch to branch, but from desk to desk. I rarely see a familiar face at my branch for more that a few months.
by Suma 2016-11-21 10:12:40
Seems to me US Bank would have entered a explanation/defense of these actions to assure other customers that this was an unusual case ...2 months with no response is an interesting way to market your services.
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