U.S. Bank, Review

My Bank is Awesome!
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by Gramma, Feb. 04, 2017

Been Banking in the same location for over 20 years.  So great to know I can call with any problem I might have and they will get right on it, and problem solved!
Love the friendly staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hayden Lake Albertsons Branch at Hayden, ID
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Barbara
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by HELPMEPLS, Feb. 01, 2017

 My mother recently passed away and my sister in law, brother and myself are in charge of handling her estate. Due to circumstances that are unavoidable I have been doing most of the running around, and taking care of all of the things that are required in order to close the estate. I would just like to take a second and thank Tannya at the Fisher Landing Branch for going above and beyond the call of duty and making this experience which is complicated in the first place, along with my having very little understanding of everything involved when it comes to handling someone else's accounts. She is professional, straight up, she is up front in letting me know what her limitations are when it comes to giving advice of any kind, but, has helped me in the area's that she can, and has done so with a smile on her face and has always welcomed my unscheduled visits and never has rushed through them and made me feel as though I was a inconvenience. Tannya is a breath of fresh air in this day and age, when everything and everyone is viewed as a statistic and customer service has become something of the past, but with people as herself I can hope that it might make a come back in the future. I feel that she is a major asset to U.S. Bank and its customers.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fishers Landing Branch at Vancouver, WA
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Friendly and helpful
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by Tonyroberts012, Jan. 31, 2017

We have only had an account for a few months,however when compared to my previous bank (which is Chase Manhattan bank) they shine. Moved to new Mexico state and found out chase does not have one single branch so we decided to check us bank. The staff and especially the new accounts person at the LA Prada branch, was extremely helpful and very professional with a large dose of super friendly and very patient.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Taos Main Branch at Taos, NM
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best customer service
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by Thankfully, Jan. 29, 2017

Recently went through a divorce and after 36 years of marriage you can imagine the amount of paperwork and documents acquired. I was helped by, Mandy, at the Wingfield  Hills branch in Raley's and she was fantastic. It took a little time to get everything changed and new accounts opened, but she stuck with it and worked very hard. She turned what I thought impossible into being done. She was continuously courteous and polite through the entire process, and should be considered a great asset to US Bank and this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wingfield Hills Raley's Branch at Sparks, NV
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Great service
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by Bobbysoxkellie, Jan. 27, 2017

Always great customer service, Amy is extremely friendly and helpful I have never had a bad experience when being helped by her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Vallejo Branch at Vallejo, CA
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Extra Value
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by DennisJames, Jan. 26, 2017

Thantan ("Tammy") notarized a power of attorney document for me, as my daughter was buying her first car.  Tammy was so enthusiastic!  My daughter, who tends to be cynical about phony positivity, said she could see how genuine Tammy was.  Then Tammy noticed my driver's license was expiring in 4 days!  What an extra bonus, to have her look out for me like that.  I got my license renewed today, and saved myself some hassle and money. I don't live near Milford and am not a U.S. Bank customer (yet).  Tammy is a fantastic ambassador for the branch and the bank.  She is the kind of person who understands customer service at a deep level, and would be an asset to any organization.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Milford Meijer Branch at Milford, OH
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Thank you West St. Paul Branch and Ali in Customer Service!
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by Lizi, Jan. 25, 2017

I just had the most efficient, excellent experience with two Customer Service people at US Bank that I have had in a long time.  I was referred immediately to the proper area by a knowledgeable person at the local West St. Paul, MN branch, who put me at ease when he outlined the process for me.  When I called the Customer Service line, Ali went right to work to obtain a release of lien on a long ago closed account.  Thought this was going to be a big headache with lots of run around--but US Bank made it no trouble at all.  

* this review was made on U.S. Bank, West St. Paul Branch at Saint Paul, MN
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Happy Customer for 22 Years
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by pattyfuller716, Jan. 24, 2017

Josh the manager is amazing, Melanie is efficient and friendly.  Love going into that specific branch even if I am closer to the one in Redding, which is near my work place.  The entire staff is very good at making eye contact to let you know they know you are there and they will be with you shortly.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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Best branch ever.
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by Domstarks, Jan. 23, 2017

I have banked with u.s. for years and this branch is the overall best. Drive thru is always fast and inside is always pleasant. They always remember me when I come in. Even if I work with a different teller.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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Great bank, refreshing change
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by BBJB, Jan. 09, 2017

After 20 years with boa it was great switching to us bank. They have had excellent service and been great to work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Business Owner
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by Sales, Dec. 23, 2016

Ivy (Teller) tried her best to help me set up a temporary business debit card, Ivy turned me over to Rae (Banker) Rae was Awesome, totally helped me out and I was on my way in know time.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Claremont Branch at Claremont, CA
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Great branch, open when most others closed
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by Charger618, Dec. 22, 2016

I bank at the us bank branch that is in same parking lot as this one. However when my branch is closed for a holiday or special hours, this bank in Vons is usually open. I love this. They are always courteous and friendly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fontana Vons Branch at Fontana, CA
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Mrs.
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by sangria, Dec. 19, 2016

Every time I have gone into this bank I have been greeted with friendly and helpful people.  When I did a refi with this bank I had to have help and they were always willing to help me with anything I needed.  It is a bit out of my way, but for the service I get it is worth the drive into town.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fallbrook Albertsons Branch at Fallbrook, CA
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Christina McGlothlin
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by Emptypockets, Dec. 17, 2016

Class Act. Has been consistenty nice as we solve problems

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Marengo Branch at Marengo, OH
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easy and fast
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by stacy2016, Dec. 11, 2016

Always an awesome experience

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, New Brighton Branch at Saint Paul, MN
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JULIE TESCH
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by julieanntesch, Dec. 02, 2016

COME IN WITH A CHECK AND NEEDED A CASHIERS CHECK DIDNT KNOW THAT YOU HAD TO HAVE AN ACCOUNT..GOT THAT TAKEN CARE OF THEN FOUND OUT THE CHECK HAD TO SIT EVEN THOUGH THE CHECK WAS WRITTEN ON THAT BANK IT WAS A CLAIMS CHECK..THANK YOU TIM WAGNER FOR ALL YOUR HELP AND PATIENTS WITH US EXCELLENT CUSTOMER SERVICES. ALL STAFF THERE IS VERY NICE AND HELPFULL WILL ENJOY DOING BUSINESS WITH THIS BANK.
                                        THANK YOU
                                        JULIE TESCH

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centennial Branch at Circle Pines, MN
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Ms Sylvia Allen
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by Sylviaallen374, Nov. 07, 2016

Such a wonderful group of folks and very helpful.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Quitman Branch at Quitman, AR
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Excellence Since Day 1
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by tytravis22, Nov. 03, 2016

I have banked at the downtown location of US Bank in Mesa for several years now.  They have always been incredibly kind and knowledgable. They have been willing to go the extra mile when other banks weren't willing to take 1  step forward.  Today Rose helped me at the Downtown location and once again the service I received was exemplary. I just want to say thank you to Rose and to this branch for making my life a little bit easier and happier. Thank you and I am so grateful for a bank that treats me like a human being instead of piece of money to be funneled to the next investment or loan. Sincerely happy.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Downtown Mesa Branch at Mesa, AZ
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Checking account and mortgage
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by imyers, Oct. 17, 2016

Karen Nichols, Elizabeth Webb, and Rachel Denham made our first visit to U S Bank delightful. All were professional and most helpful. They made us feel welcome and we knew they were just a phone call away with any questions we might have.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Republic Branch at Republic, MO
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Great Customer Service with Drive Up or Telephone
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by methom, Sep. 12, 2016

Live close to this location and they have always been very accommodating to my needs, and very friendly drive up personnel and very kind to my puppy at drive up with a doggie biscuit each time!  Thank you!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia-Business Loop at Columbia, MO
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