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U.S. Bank, Review
U.S. Bank, Review
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Keith Greer
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by lake, Sep. 15, 2015
I opened a credit card prossesing account for ten dollars a month and wihout my knowledge was setup with a second account that cost 181dollars which Ididnt and dont want! But they wont reimburse My 181dollars even after reimbursing 111dollars of overdraft fee that accured because of this mess And all they can tell me is. I Don't know what to do... Im Sorry... That's it... Nothing!!!
* this review was made on U.S. Bank, Jacksonville Branch at Jacksonville, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lake, Sep. 15, 2015
I opened a credit card prossesing account for ten dollars a month and wihout my knowledge was setup with a second account that cost 181dollars which Ididnt and dont want! But they wont reimburse My 181dollars even after reimbursing 111dollars of overdraft fee that accured because of this mess And all they can tell me is. I Don't know what to do... Im Sorry... That's it... Nothing!!!
* this review was made on U.S. Bank, Jacksonville Branch at Jacksonville, OR
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rude
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by vinita76, Sep. 10, 2015
manager at Yuba city branch Vanessa is so rude she does not care about customer service at all . looks like she does not know how to keep customer service happy .
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yuba City Branch at Yuba City, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby vinita76, Sep. 10, 2015
manager at Yuba city branch Vanessa is so rude she does not care about customer service at all . looks like she does not know how to keep customer service happy .
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yuba City Branch at Yuba City, CA
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by lake 2015-09-15 18:18:15
branch manager at ss bank Jacksonville knows 4 words I understand! and I dont know!
Bad customer service
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by xxxx, Sep. 10, 2015
I have a checking account with them and decided to opened a savings, and they offered recurring transfers from my checking to savings every week, I figured it would be perfect so I wouldn't have to do it myself. I set up recurring payments from my savings account since I assumed money was being transferred. To my surprise my money wasn't being transferred and I had $108 worth of fees, I went in and talked to them, and said they couldn't do anything about it because I accepted terms and conditions, and that the teller was supposed to go over with me that the money wasn't going to start transferring until later on, I understand I accepted terms and conditions, however they never told me anything about the transfers going through later on, and the staff was extremely rude. I dealt with two different representatives, one of them was giving me attitude, I asked if there was any ways any fees could be waived and she said to go ask another bank? I was extremely dissatisfied with the customer service I received, I will be closing my bank accounts with them as soon as I set up my direct deposit with my new bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Aurora Meijer Branch at Aurora, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby xxxx, Sep. 10, 2015
I have a checking account with them and decided to opened a savings, and they offered recurring transfers from my checking to savings every week, I figured it would be perfect so I wouldn't have to do it myself. I set up recurring payments from my savings account since I assumed money was being transferred. To my surprise my money wasn't being transferred and I had $108 worth of fees, I went in and talked to them, and said they couldn't do anything about it because I accepted terms and conditions, and that the teller was supposed to go over with me that the money wasn't going to start transferring until later on, I understand I accepted terms and conditions, however they never told me anything about the transfers going through later on, and the staff was extremely rude. I dealt with two different representatives, one of them was giving me attitude, I asked if there was any ways any fees could be waived and she said to go ask another bank? I was extremely dissatisfied with the customer service I received, I will be closing my bank accounts with them as soon as I set up my direct deposit with my new bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Aurora Meijer Branch at Aurora, IL
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ATM eats cards-- Worst customer service I have ever experienced!
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by rustyshackleford, Sep. 02, 2015
I used the ATM with a debit card after having checked my balance via phone, and that this bank was in network via internet prior to using the ATM. The machine ate my card. The customer service line rep said I would have to be present at the moment the bank opened and they would give my card back (she was aware that this was not a U.S. Bank card). As I work 2nd shift I had to wait up all night (and had a doctor appt this afternoon so no sleep) for the bank to open. They refused to give my card. Called customer service line who told me the machine destroys the cards when they are eaten. She connected me to a local branch manager who was very rude and confirmed that sometimes there are just machine errors, but the machines don't destroy the cards, they only give back cards if they are US Bank cards, otherwise they cannot confirm identity....HELLO! I have a driver's license, passport 3 photo I.D.'s from work and a slew of credit cards, insurance cards, etc with my name. I think I can be identified!! No where does the ATM say "eaten cards become their property" and I have had the displeasure of being lied to, staying up all night, wasting gas and countless time ordering a new card and dealing with the worst customer service I have ever experienced(being on hold and talking to numerous CSRs no resolution), all over a mechanical glitch. Customer Beware...the ATM eats cards and the staff are liars and rude. I am filing a complaint with several agencies both federal and the BBB. I don't take it lightly when my property is detained and destroyed, my time wasted, and when I am treated in such a manner. I am a well regarded and known member of this community. My family has lived in Berea for over 150 years. (As an aside, I had a card rejected once in Mexico, the ATM spit it back out).
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Berea Branch at Berea, KY
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby rustyshackleford, Sep. 02, 2015
I used the ATM with a debit card after having checked my balance via phone, and that this bank was in network via internet prior to using the ATM. The machine ate my card. The customer service line rep said I would have to be present at the moment the bank opened and they would give my card back (she was aware that this was not a U.S. Bank card). As I work 2nd shift I had to wait up all night (and had a doctor appt this afternoon so no sleep) for the bank to open. They refused to give my card. Called customer service line who told me the machine destroys the cards when they are eaten. She connected me to a local branch manager who was very rude and confirmed that sometimes there are just machine errors, but the machines don't destroy the cards, they only give back cards if they are US Bank cards, otherwise they cannot confirm identity....HELLO! I have a driver's license, passport 3 photo I.D.'s from work and a slew of credit cards, insurance cards, etc with my name. I think I can be identified!! No where does the ATM say "eaten cards become their property" and I have had the displeasure of being lied to, staying up all night, wasting gas and countless time ordering a new card and dealing with the worst customer service I have ever experienced(being on hold and talking to numerous CSRs no resolution), all over a mechanical glitch. Customer Beware...the ATM eats cards and the staff are liars and rude. I am filing a complaint with several agencies both federal and the BBB. I don't take it lightly when my property is detained and destroyed, my time wasted, and when I am treated in such a manner. I am a well regarded and known member of this community. My family has lived in Berea for over 150 years. (As an aside, I had a card rejected once in Mexico, the ATM spit it back out).
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Berea Branch at Berea, KY
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US BANK--
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by DADDYCHAD, Aug. 26, 2015
Terrible office hours and drive thru. Closes at 4:00 everyday except Friday. How do they expect a person that works to get there before 4:00. Ridiculous.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sparta Main Branch at Sparta, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DADDYCHAD, Aug. 26, 2015
Terrible office hours and drive thru. Closes at 4:00 everyday except Friday. How do they expect a person that works to get there before 4:00. Ridiculous.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sparta Main Branch at Sparta, TN
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by depositer 2015-09-04 16:32:59
Huh? It's opened until 6p.m. but I still hate this branch. They always seem to be understaffed and have new people. I make large deposits for a business at the drive-thru. There is rarely anyone there and sometimes I can see the staff just standing around talking and have to wait 2-3 minutes for them to show up. Where do they go anyway when they take the deposit and disappear? There's a computer right there!! Anyway, if you are in a hurry, this isn't the place to go. Very Frustrating. Otherwise, staff is smiley and nice.
so satisfied with this branch
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by charlottew, Aug. 26, 2015
The tellers are always polite. They remember you once you start coming in on a regular basis. The whole staff is so friendly and is always willing to help if you look lost. So happy staying with US Bank after I moved to Arcata.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcata Branch at Arcata, CA
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Overall Ratingby charlottew, Aug. 26, 2015
The tellers are always polite. They remember you once you start coming in on a regular basis. The whole staff is so friendly and is always willing to help if you look lost. So happy staying with US Bank after I moved to Arcata.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcata Branch at Arcata, CA
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US Bank is the best.
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by LuteLisa, Aug. 24, 2015
Not all banks have the staff that makes you remember them, and in turn, remembers your name. That IS the case with this location and those that staff it. The downside is that you're butted up against the Starbucks line, and so it gets a little crowded sometime, but they are great and I'm so glad they are open as frequently as they are. Very flexible. Great job, keep it up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canyon Crossing Safeway Branch at Puyallup, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LuteLisa, Aug. 24, 2015
Not all banks have the staff that makes you remember them, and in turn, remembers your name. That IS the case with this location and those that staff it. The downside is that you're butted up against the Starbucks line, and so it gets a little crowded sometime, but they are great and I'm so glad they are open as frequently as they are. Very flexible. Great job, keep it up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canyon Crossing Safeway Branch at Puyallup, WA
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Always good customer service! !
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by RoxyminiCoop, Aug. 21, 2015
I have been banking with this branch for 9 years. Everyone here is always friendly and greets me by my name. Even the new employees.
I never have any problems cashing checks and their is never a long wait. Everyone at this branch is wonderful. I can't believe anyone would ever think differently. Thank you US bank employees for always a pleasant banking experience!!
Roxy W.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hood River Branch at Hood River, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RoxyminiCoop, Aug. 21, 2015
I have been banking with this branch for 9 years. Everyone here is always friendly and greets me by my name. Even the new employees.
I never have any problems cashing checks and their is never a long wait. Everyone at this branch is wonderful. I can't believe anyone would ever think differently. Thank you US bank employees for always a pleasant banking experience!!
Roxy W.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hood River Branch at Hood River, OR
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by Digruntled 2016-06-08 16:38:33
I have a comment about a bank manager, Mike Stonebrener (SP?). I came to the 12th Street Hood River branch because I am traveling to Europe and the day before, 6/6/16, I came in to get a loaded Visa card, hoping I could use it to buy tickets online, since I was blocked from using my US Bank debit card several times. I called the US Bank service line and was told I couldn't use a debit card for this purpose.
I bought the Visa card after telling the tellers why, and got home to find out it can't be used overseas. I came back 6/7/16 to talk to Mike about both situations. He called and got US Bank to allow me to use my debit once over a period of two days. I told him I was disappointed and hadn't ever had to do this to purchase online overseas tickets and hotels in 20 years of travel and said I knew it wasn't' his policy, but I disagreed. He proceeded to interrupt and argue with me, telling me I was wrong. I then told him I couldn't use the card I had put $500 on, he called and found out I would have to pay $15 to get my money back. I refused to pay this and decided to keep it- but was not happy, since I prefer the money in my account. He didn't apologize for the tellers' mistakes, and was disrespectful the complete transaction. He argued with me and did't acknowledge the fact that I had a right to state my concerns or that I now have a card I don't want.
I have no idea why he would treat a customer this way.My sister and her husband are from Hood River- orchardists, I am a teacher, we are part of the community and deserve respect; everyone does.
Mary Stunz
Mary Stunz
I bought the Visa card after telling the tellers why, and got home to find out it can't be used overseas. I came back 6/7/16 to talk to Mike about both situations. He called and got US Bank to allow me to use my debit once over a period of two days. I told him I was disappointed and hadn't ever had to do this to purchase online overseas tickets and hotels in 20 years of travel and said I knew it wasn't' his policy, but I disagreed. He proceeded to interrupt and argue with me, telling me I was wrong. I then told him I couldn't use the card I had put $500 on, he called and found out I would have to pay $15 to get my money back. I refused to pay this and decided to keep it- but was not happy, since I prefer the money in my account. He didn't apologize for the tellers' mistakes, and was disrespectful the complete transaction. He argued with me and did't acknowledge the fact that I had a right to state my concerns or that I now have a card I don't want.
I have no idea why he would treat a customer this way.My sister and her husband are from Hood River- orchardists, I am a teacher, we are part of the community and deserve respect; everyone does.
Mary Stunz
Mary Stunz
Hometown feeling and great service
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by jameseaton, Aug. 19, 2015
THE EATON FAMILY WOULD LIKE TO THANK JAMIE KEENEY AND STAFF FOR HER ATTENTIVE AND WONDERFUL GUIDANCE DURING THE SETTLING OF MY SISTERS ESTATE. HER PATIENCE AND THOUGHTFULNESS WAS PERFECT. WE WERE SO CONFUSED ABOUT HOW TO HANDLE AFFAIRS AND SHE WALKED US THRU. SHE EASED THE STRESS OF SORTING THINGS OUT. THANKS VERY MUCH JAMIE. YOURS TRULY ELIZABETH,JAMES,SARAH EATON
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Rome Branch at Proctorville, OH
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Overall Rating Office Environment & Staff Waiting Timeby jameseaton, Aug. 19, 2015
THE EATON FAMILY WOULD LIKE TO THANK JAMIE KEENEY AND STAFF FOR HER ATTENTIVE AND WONDERFUL GUIDANCE DURING THE SETTLING OF MY SISTERS ESTATE. HER PATIENCE AND THOUGHTFULNESS WAS PERFECT. WE WERE SO CONFUSED ABOUT HOW TO HANDLE AFFAIRS AND SHE WALKED US THRU. SHE EASED THE STRESS OF SORTING THINGS OUT. THANKS VERY MUCH JAMIE. YOURS TRULY ELIZABETH,JAMES,SARAH EATON
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Rome Branch at Proctorville, OH
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RUDE MANAGER
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by Tasha89, Aug. 18, 2015
I DO have an account with this bank and have for around 5 years now. I have always enjoyed banking there until today when I had an alert that my card was deactivated because apparently someone had got my card number and was trying to make purhases, so I called and spoke with the manager "Carolyn" and she was VERY VERY rude! I'm sorry, but I think to have a job at a bank, especially being a manager, you should be a little more friendly to your customers! I also plan to find me a new bank because of this matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Tasha89, Aug. 18, 2015
I DO have an account with this bank and have for around 5 years now. I have always enjoyed banking there until today when I had an alert that my card was deactivated because apparently someone had got my card number and was trying to make purhases, so I called and spoke with the manager "Carolyn" and she was VERY VERY rude! I'm sorry, but I think to have a job at a bank, especially being a manager, you should be a little more friendly to your customers! I also plan to find me a new bank because of this matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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Horrible service
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by Honestcustomer, Aug. 12, 2015
I have been with US Bank for over 3 years. I have never had anything bad to say about them until now. I moved up to Santa Barbara and unfortunately this branch is the closest one to me. EVERY TIME I walk into this branch the service is well below par. They never acknowledge people in line. They either don't look up and you awkwardly stand there waiting and when they finally do they just stare at you. I have been in quite a few times for deposits and they never usuallu ignore me until they've finished their own conversations. But today was my breaking point. I went I and pulled cash out of the atm... I the. Waited patiently while 2 women were talking with a client trying to sell her overdraft protection and never once said anything to me like saying it would be a few minutes or anything. In the office was a man just sitting there, I'm thinking the branch manager just on his computer after 5 minutes of waiting he gets up walks out just stares at me then goes and sits back in his office. NEVER SAID A THING! There was a customer behind me who wound up leaving and finally so did I. After waiting for 10-15 minutes and not getting any type of acknowledgment I went next door to the union bank where they instantly helped me and exchanged my cash. Like I said when it comes to the products I have with US Bank I've never really had a problem. But I am strongly thinking of ending my relationship with US Bank and taking it next door to union bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Goleta Ralphs Branch at Santa Barbara, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Honestcustomer, Aug. 12, 2015
I have been with US Bank for over 3 years. I have never had anything bad to say about them until now. I moved up to Santa Barbara and unfortunately this branch is the closest one to me. EVERY TIME I walk into this branch the service is well below par. They never acknowledge people in line. They either don't look up and you awkwardly stand there waiting and when they finally do they just stare at you. I have been in quite a few times for deposits and they never usuallu ignore me until they've finished their own conversations. But today was my breaking point. I went I and pulled cash out of the atm... I the. Waited patiently while 2 women were talking with a client trying to sell her overdraft protection and never once said anything to me like saying it would be a few minutes or anything. In the office was a man just sitting there, I'm thinking the branch manager just on his computer after 5 minutes of waiting he gets up walks out just stares at me then goes and sits back in his office. NEVER SAID A THING! There was a customer behind me who wound up leaving and finally so did I. After waiting for 10-15 minutes and not getting any type of acknowledgment I went next door to the union bank where they instantly helped me and exchanged my cash. Like I said when it comes to the products I have with US Bank I've never really had a problem. But I am strongly thinking of ending my relationship with US Bank and taking it next door to union bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Goleta Ralphs Branch at Santa Barbara, CA
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by dariuslundberg 2016-04-02 11:56:56
In the nine (9) years I've banked at the Goleta Ralphs US Bank branch, I've only had friendly and polite service. Every time. Okay, one time there was a battle-axe manager woman with a northern European accent who irritated me a little. I didn't mind it too much though because she had a great set of bazongas. The person who is complaining might have projected a very negative vibe which might result in people just not liking him period. Just a thought.
US Bank MDR at Ralphs is the only place to bank
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by ElizabethML, Jul. 25, 2015
It is a big bank with this tiny branch. The employees know me and are wonderful. I am disabled and call them because I can't recall how much I have in one account or because I set up a POA on an account. They are always kind, fast and helpful. I will never go to another bank. The large branch I do not like. They are simply cold. My little branch treats me like they care about my latest dumb question. I just love this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Marina Del Rey Ralphs Branch at Marina Del Rey, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ElizabethML, Jul. 25, 2015
It is a big bank with this tiny branch. The employees know me and are wonderful. I am disabled and call them because I can't recall how much I have in one account or because I set up a POA on an account. They are always kind, fast and helpful. I will never go to another bank. The large branch I do not like. They are simply cold. My little branch treats me like they care about my latest dumb question. I just love this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Marina Del Rey Ralphs Branch at Marina Del Rey, CA
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Needed to get something notoryed.
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by Eric34, Jul. 25, 2015
Your banker Chloe was very inviting and friendly. She helped me as soon as I walked in the door. Since I was not a U.S. Bank member I didn't know where to go. She helped me with the notary process and made it quick and easy. She was great. I may now become a U.S. Bank member!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Apple Valley Branch at Saint Paul, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Eric34, Jul. 25, 2015
Your banker Chloe was very inviting and friendly. She helped me as soon as I walked in the door. Since I was not a U.S. Bank member I didn't know where to go. She helped me with the notary process and made it quick and easy. She was great. I may now become a U.S. Bank member!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Apple Valley Branch at Saint Paul, MN
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by Ihatethisbank123 2015-08-14 16:35:12
That little middle eastern woman Sabria needs to check her attitude big time. SHE is gonna get it good from me next time she shows me or my wife disrespect. We do over 2 mill a year in business to have to listen to her bs attitude. I'm sorry we are not Islam and that you hate white people. FIRE HER!!!!!
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by piquajack, Jul. 18, 2015
My other services bad rating just pertains to Fox News being used to pedal a political agenda on TV in lobby.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Piqua Branch at Piqua, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby piquajack, Jul. 18, 2015
My other services bad rating just pertains to Fox News being used to pedal a political agenda on TV in lobby.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Piqua Branch at Piqua, OH
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Worst service
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by Adi2873, Jul. 15, 2015
I had opened a checking account at the Schnucks branch of U.S bank at Dorsett Road. Believe me they offered me the worst banking experience ever. Even after the 14 business days of opening my account I have not yet received my checks. On top of that the bank officials at this location would not make you aware of any ongoing offers. The staff runs before time. Example: One of my friend had to notarize some of his documents and they said the official who does that is available till one hour before the bank closes. When my friend called them to ask if he could come to notarize his documents at 5.45 they said "I am sorry Sir but the concerned person has left early today and he would be only available till 1 pm tomorrow" So do they expect us to come to the branch during our office hour?
I also noticed that if you ask them a few questions regarding the banking they offer the official from this branch would get uncomfortable answering you.
PS: This branch is just opened to take your money and I feel its just opened so that Schnuks gets some more customers. Nice move Schnuks. And ya Schnuks offer better customer service than U.S bank out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Dorsett Schnucks Branch at Maryland Heights, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Adi2873, Jul. 15, 2015
I had opened a checking account at the Schnucks branch of U.S bank at Dorsett Road. Believe me they offered me the worst banking experience ever. Even after the 14 business days of opening my account I have not yet received my checks. On top of that the bank officials at this location would not make you aware of any ongoing offers. The staff runs before time. Example: One of my friend had to notarize some of his documents and they said the official who does that is available till one hour before the bank closes. When my friend called them to ask if he could come to notarize his documents at 5.45 they said "I am sorry Sir but the concerned person has left early today and he would be only available till 1 pm tomorrow" So do they expect us to come to the branch during our office hour?
I also noticed that if you ask them a few questions regarding the banking they offer the official from this branch would get uncomfortable answering you.
PS: This branch is just opened to take your money and I feel its just opened so that Schnuks gets some more customers. Nice move Schnuks. And ya Schnuks offer better customer service than U.S bank out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Dorsett Schnucks Branch at Maryland Heights, MO
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by huge 2015-07-25 16:16:14
In July (2015), I went to near by U S Bank Rancho Bernardo branch in San Diego to open a safety deposit box. they (2 women discussing) gave me a 3"x 10". I asked larger. they said there was not available. I knew that was lie because that branch just open few months ago. I had my checking and saving account with USB and I was local resident because I was a woman and Asian. (Discrimination!)
On July 15, I drove 10 miles to Poway branch opened a 6"(?)x10" box. she (Kalle)filled up all kind papers and let me signed them then gave me 2 keys and show me where the box located. She said "I's all finished.". I felt something missing. I said, "All done?" She said, "yes.". after got home I discovered 2 keys had no number on them and no sign of USB.
I checked my file with other bank deposit box. There was a agreement stating date, annul fees, and key deposit, etc. I did not want to drive 10 miles again for paper work.
USB most locations are in Albersons grocery stores. (Recently USB opened some individual offices.) For the convenience, I opened accounts with USB. Later I found out their service very bad but I had transferred my S.S. and pension and bills to USB.
It is a big mistake to have all in USB!
On July 15, I drove 10 miles to Poway branch opened a 6"(?)x10" box. she (Kalle)filled up all kind papers and let me signed them then gave me 2 keys and show me where the box located. She said "I's all finished.". I felt something missing. I said, "All done?" She said, "yes.". after got home I discovered 2 keys had no number on them and no sign of USB.
I checked my file with other bank deposit box. There was a agreement stating date, annul fees, and key deposit, etc. I did not want to drive 10 miles again for paper work.
USB most locations are in Albersons grocery stores. (Recently USB opened some individual offices.) For the convenience, I opened accounts with USB. Later I found out their service very bad but I had transferred my S.S. and pension and bills to USB.
It is a big mistake to have all in USB!
Small Town Customer Service
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by 8675309, Jul. 11, 2015
I was forced to merge the with USBANK from First bank many years ago in a different state. Knowing the people that work there enhanced my experience through the transition.
Years later I moved to Mn where I encountered the same friendly atmosphere.
The benefits of having usbank are great. I now live in a town where usbank is an hour away and I never thought once about moving banks. I call and they are there for me. I can't appreciate them enough.
Thank you Princeton, MN staff. You are the best. If you want good service and help when you need it. Get to know your bank staff. They are people too.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Princeton Branch at Princeton, MN
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 8675309, Jul. 11, 2015
I was forced to merge the with USBANK from First bank many years ago in a different state. Knowing the people that work there enhanced my experience through the transition.
Years later I moved to Mn where I encountered the same friendly atmosphere.
The benefits of having usbank are great. I now live in a town where usbank is an hour away and I never thought once about moving banks. I call and they are there for me. I can't appreciate them enough.
Thank you Princeton, MN staff. You are the best. If you want good service and help when you need it. Get to know your bank staff. They are people too.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Princeton Branch at Princeton, MN
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Great staff
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by Kking79, Jul. 11, 2015
Love the staff. Always friendly!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Dardenne Crossing Schnucks Branch at O Fallon, MO
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Overall Rating Office Environment & Staff Waiting Timeby Kking79, Jul. 11, 2015
Love the staff. Always friendly!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Dardenne Crossing Schnucks Branch at O Fallon, MO
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Poor Customer Service
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by tagriffin218, Jul. 10, 2015
My family had banked at this location for over 40 years, well before it became US Bank. I am appalled by the poor level of service and condition of safe deposit box records. I visited this branch on Friday, July 10 at 9:30 am to access the safe deposit vault. There were no other customers in the bank at this time. I signed in at the customer service desk and sat in the lounge. There were two bankers at there desk working. There were two other bankers chit-chatting and looking at photos on a cell phone. Neither available bankers stop socializing. I watched them for a good 5 minutes before the gentleman came to inquire of my needs. This is one of the many bad experiences I've had at this branch. When I was finally instructed to meet a teller in the vault, she couldn't find my signature card because it was missed filed. This has happened before. What king of reputable financial institution keeps such sloppy records? I disgusted. So after 40 years, I am planning to severe my relationship with this branch and find an institution that provides excellent service with accurate, professional and reliable record keeping. Perhaps this branches leadership should institute a customer feedback survey and develop an action plan to achieve 90% satisfied or very satisfied customer service ratings for all transactions.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Pullman Branch at Chicago, IL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tagriffin218, Jul. 10, 2015
My family had banked at this location for over 40 years, well before it became US Bank. I am appalled by the poor level of service and condition of safe deposit box records. I visited this branch on Friday, July 10 at 9:30 am to access the safe deposit vault. There were no other customers in the bank at this time. I signed in at the customer service desk and sat in the lounge. There were two bankers at there desk working. There were two other bankers chit-chatting and looking at photos on a cell phone. Neither available bankers stop socializing. I watched them for a good 5 minutes before the gentleman came to inquire of my needs. This is one of the many bad experiences I've had at this branch. When I was finally instructed to meet a teller in the vault, she couldn't find my signature card because it was missed filed. This has happened before. What king of reputable financial institution keeps such sloppy records? I disgusted. So after 40 years, I am planning to severe my relationship with this branch and find an institution that provides excellent service with accurate, professional and reliable record keeping. Perhaps this branches leadership should institute a customer feedback survey and develop an action plan to achieve 90% satisfied or very satisfied customer service ratings for all transactions.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Pullman Branch at Chicago, IL
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by MarcusD 2016-05-16 17:36:17
My ATM card was eaten by their machine. I went into the bank and they told me they couldn't retrieve my card, because their machine shreds the cards once they are taken. (Which is complete BS) They wouldn't help me because my "payday card" wasn't a US bank card. I have been using this ATM for two years and I pay my dues each time. I demand that more care be given to the customers that use this service. I was treated poorly by their manager, she did apologize. I reported my card lost and it will be two weeks before I receive my new one. As of now my account is locked and I cannot get my money. I have a 6 year old that needs to eat and I work two jobs so I need gas. This is ridiculous, and some sort of punishment should be administered to this banking branch!!!!
Reliable long-time loyal customer cancels because of customer service
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by Kiger, Jul. 09, 2015
Refinanced vehicle through usbank in 2004 and they list title when was paid off! Call about and no records?? Deposited A $2000 check from relative. It took 3 days to clear and manager wouldn't take overdraft fees off! Manager also would not return phone calls to explain charges for two days and still no callback! After time usbank went downhill with service sadly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hot Springs Mall Branch at Hot Springs National Park, AR
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kiger, Jul. 09, 2015
Refinanced vehicle through usbank in 2004 and they list title when was paid off! Call about and no records?? Deposited A $2000 check from relative. It took 3 days to clear and manager wouldn't take overdraft fees off! Manager also would not return phone calls to explain charges for two days and still no callback! After time usbank went downhill with service sadly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hot Springs Mall Branch at Hot Springs National Park, AR
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Marie2010 2016-02-08 13:11:07
I completely agree about the service going downhill. The mall branch has absolutely no customer service skills and zero understanding of humanity.
customer
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by My1vickster, Jul. 08, 2015
I can really give this bank, all of them, an excellent rating with the exception of their mail. I mail in a monthly deposit and it is ALWAYS at LEAST a week or more before it's credited to my account. What in the world is wrong with their staff that is in charge of going through the daily mail!
I just got an address to send it to in St. Paul, Mn....
after a year of this problem, why wasn't I given this information before?
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Happy Valley & Lake Pleasant at Peoria, AZ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby My1vickster, Jul. 08, 2015
I can really give this bank, all of them, an excellent rating with the exception of their mail. I mail in a monthly deposit and it is ALWAYS at LEAST a week or more before it's credited to my account. What in the world is wrong with their staff that is in charge of going through the daily mail!
I just got an address to send it to in St. Paul, Mn....
after a year of this problem, why wasn't I given this information before?
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Happy Valley & Lake Pleasant at Peoria, AZ
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