U.S. Bank, Ames - North Grand Branch

Name:U.S. Bank, Ames - North Grand Branch
Full Service Brick and Mortar Office
Review:897 client reviews
Location:2615 Grand Avenue
Ames, IA 50010

Story County
View Other Branches
 
Phone:515-232-0093
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 5:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:30 pm
Tue: 8:30 am to 5:30 pm
Wed: 8:30 am to 5:30 pm
Thur: 8:30 am to 5:30 pm
Fri: 8:30 am to 5:30 pm
Sat: 9:00 am to 12:00 pm
FDIC Cert:#6548
Established:1966-11-17


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3151, view all, view on map
Website:www.usbank.com
Total Assets:$452,255,735,000
Total Deposits:$355,061,230,000
Total Equity Capital:$46,356,256,000
Total Domestic Office Deposits:$322,615,526,000
Net Income:$1,699,685,000
Quarterly Net Income:$1,699,685,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
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Client Review

897 client reviews of U.S. Bank scored 2.5 out of 5.

Unwarned card declines, ridiculously small daily limits.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4orty8, Jul. 18, 2018

Whenever I want to use my debit card, there's a 50/50 chance that the card will either decline or go through. Either way, I have a Safe Debit account and paying any amount per month is not worth it when you can't even casually make a purchase over $1,000.

This is my first bank and it looks like I will have to keep searching until I find one that feels fair.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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They can't get things right!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by NotAgain, Jul. 16, 2018

Wanted to order a new debit card.  Went into the branch so I could keep the same card number, however, instead of ordering a new card, the teller closed my card and never ordered a new one.  I did not find this out until my card was declined at a restaurant shortly there after.  I immediately tried to contact the branch at 5:30 since they are open till 6:00.  No one answered the phone.  I proceeded to cal 612-USBANKS and was on hold for almost 30 minutes.  This is when I found out the had closed my card and failed to order a new one.  She also said that she cannot turn the old card back on but she could have new new card issued and have it overnighted. She said it would take 3 business days.  The call center supervisor  sent the branch manager an email about the issue.  Let's see how long it is until they resolve this issue to my satisfaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andover Branch at Andover, MN
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Friendly and welcoming
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Molallian, Jul. 09, 2018

Asia helped me and my brother. She is friendly and informative. Wonderful experience. Wonderful bank. Everyone is always great when I come in.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Molalla Branch at Molalla, OR
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All Reviews...

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