TrustCo Bank, STUYVESANT PLAZA BRANCH
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| Name: | TrustCo Bank |
| Concentration: | Mortgage Lending Specialization |
| Established: | 01/01/1925 |
| FDIC Insurance: | 10/26/1978 |
| Holden By: | TRUSTCO BANK CORP NY |
| Charter Class: | Savings banks, state charter, supervised by the FDIC |
| # of Branches: | 145, view all, view on map |
| Website: | www.trustcobank.com |
| Total Assets: | $5,999,551,000 |
| Total Deposits: | $5,192,823,000 |
| Total Equity Capital: | $583,358,000 |
| Total Domestic Office Deposits: | $5,192,823,000 |
| Net Income: | $76,887,000 |
| Quarterly Net Income: | $21,416,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 15% |
| More... | |
Client Review
9 client reviews of TrustCo Bank scored 3 out of 5.
TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bigassbully, Jul. 15, 2014
I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bigassbully, Jul. 15, 2014
I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by oreillyc50 2016-01-05 13:49:01
I do not understand why when I ask people to post my check they look at me and say no problem, then the next day it still is not done. There is no excuse I don't want to hear an excuse because a guy that works at the trustco on madison posts it literally in 30 seconds. Why do you procrastinate so much?Most of the time I come in to the bank at stuveysant plaza its eempty.. your just lying to me telling me we will do it. Then what happens? I call every time and ask can you post it, most of the time its there laying around from days before (who knows why) then you post it for me while I'm ob the phone. Its not funny to be lazy when your working with peoples money. I depend on you guys to post it on time. I have bills that need to be paid, when you don't do your job Im late I'm payments, then it costs me more money. Please do your job. Please
by merbrook 2016-02-13 16:03:09
If you have any doubt to TrustCo's 1star service - please read customers comments to the Better Business Business Bureau.
TrustCo's is Incompetent to the point of malice.
Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.
TrustCo's is Incompetent to the point of malice.
Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.
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