Full Service Brick and Mortar Office
Review: 3star9 client reviews
Location:Western Avenue At Fuller Road
Albany, NY 12203

Albany County
View Other Branches
Branch Deposit:$130,975,000
FDIC Cert:#31945

The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
FDIC Insurance:10/26/1978
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:145, view all, view on map
Total Assets:$5,999,551,000
Total Deposits:$5,192,823,000
Total Equity Capital:$583,358,000
Total Domestic Office Deposits:$5,192,823,000
Net Income:$76,887,000
Quarterly Net Income:$21,416,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:15%

Client Review

9 client reviews of TrustCo Bank scored 3 out of 5.

TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by bigassbully, Jul. 15, 2014

I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
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2 comments. Add a comment

by oreillyc50 2016-01-05 13:49:01
I do not understand why when I ask people to post my check they look at me and say no problem, then the next day it still is not done. There is no excuse I don't want to hear an excuse because a guy that works at the trustco on madison posts it literally in 30 seconds. Why do you procrastinate so much?Most of the time I come in to the bank at stuveysant plaza its eempty.. your just lying to me telling me we will do it. Then what happens? I call every time and ask can you post it, most of the time its there laying around from days before (who knows why) then you post it for me while I'm ob the phone. Its not funny to be lazy when your working with peoples money. I depend on you guys to post it on time. I have bills that need to be paid, when you don't do your job Im late I'm payments, then it costs me more money. Please do your job. Please
by merbrook 2016-02-13 16:03:09
If you have any doubt to TrustCo's 1star service - please read customers comments to the Better Business Business Bureau.
TrustCo's is Incompetent to the point of malice.  

Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.

All Reviews...

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