Truist Bank, Waterford Park Branch

Name:Truist Bank, Waterford Park Branch
Full Service Brick and Mortar Office
Review:37 client reviews
Location:12301 Lake Underhill Road, Ste 130
Orlando, FL 32828

Orange County
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Phone:407-277-3320
FDIC Cert:#9846
Established:2007-05-14


The Bank

Name:Truist Bank
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Truist Financial Corp
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2590, view all, view on map
Website:www.BBT.com
Total Assets:$506,471,000,000
Total Deposits:$410,067,000,000
Total Equity Capital:$63,701,000,000
Total Domestic Office Deposits:$410,067,000,000
Net Income:$1,324,000,000
Quarterly Net Income:$1,324,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

37 client reviews of Truist Bank scored 2.5 out of 5.

Suntrust bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Shurunda, Apr. 14, 2021

Suntrust bank all their staff are very rude a black lady talk to me any kind way she had head full hair weave on her head. I was trying to get a summary statement from Suntrust bank she told me she could give that to me. And she told me find another bank to go get the summary statement! So I am file a complaint on this location 942 HWY 81 East, McDonough,  in Henry County Ga 30252#

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Lake Dow Branch at Mcdonough, GA
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Mtg customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GladtobdonewSuntrust, Mar. 29, 2021

Just spent over an hour trying to get a payoff on my Mtg. Spoke to 4 reps. None were helpful. This was my 3rd call of over 30 min in the last week. They wanted to fax me my payoff. Who has a fax machine at home anymore? They offered to mail me the payoff, but the payment is due in 3 days and they said mail can take up to 3 weeks. I have paid my Mtg every month for 7 yrs online. Now they won’t accept an online payment. They won’t allow me to pay in person in cash, they only accept checks (which I don’t have). They are so understaffed you can not reach customer service in under 20-30 min, once you can reach someone, they can’t or won’t help.   This poorly managed, poorly supervised bank. I still have to find a way to pay the last $130 of a Mtg pmt to be done with them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Denton Tx Branch at Denton, TX
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great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by brut, Feb. 28, 2021

best bank service i ever had in 48 years in business

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Conyngham Branch at Conyngham, PA
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All Reviews...

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