Name:Truist Bank, WADLEY BRANCH
Full Service Brick and Mortar Office
Review: 2.5star60 client reviews
Location:707 West Wadley Avenue
Midland, TX 79705

Midland County
View Other Branches
FDIC Cert:#9846

The Bank

Name:Truist Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2123, view all, view on map
Total Assets:$546,228,000,000
Total Deposits:$424,773,000,000
Total Equity Capital:$59,920,000,000
Total Domestic Office Deposits:$424,773,000,000
Net Income:$6,183,000,000
Quarterly Net Income:$1,892,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:13%

Client Review

60 client reviews of Truist Bank scored 2.5 out of 5.

Simple Request Turns Into Chaos
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by HelloLady, Jan. 15, 2021

I pulled up to the drive-up teller at the Truist Bank located at 2480 Dallas Hwy, Marietta, GA 30064 to obtain two money orders. I asked for two money orders from my account. The teller repeated back the amount of each money order. After waiting a long time, and watching cars that came after me leave before me, the teller sends me a withdraw slip for the wrong amount. I again reconfirmed my request. After waiting several more minutes, the money orders were incorrect and I even received some cash. The teller complains I'm doing the best I can and quickly made up the excuse the computer did not print the money orders properly. I guess the computer has a mind of its own! Another teller abruptly asks me, "what is the problem?" For the third time I repeated my request to her even though her tone was extremely sarcastic and disrespectful. She sends the container back out to me and tells me to have a nice day!  After reviewing the contents of the envelope, I find my ID, bank card and one money order!! At this point, the mistake is clearly intentional. The rude teller invites me into the branch to speak with the manager.  

As I am walking into the branch I see the rude teller literally run across the lobby into the manager's office with the other money order in her hand and shuts the door. The manager refused to listen to my concerns and facts about the transaction.  He attempts to divert the conversation by questioning me. I tried to explain what happened and he threw the money order at me.  He repeatedly told me if I am unhappy with my banking experience he would be more than happy to close my account. I pleaded with him to address the incompetency of his staff. He was completely uninterested in resolving the matter and instead, thought it would be best to escalate the situation and closely followed me out the door.

The first mistake was the incorrect withdraw amount (understood), the second mistake was a money order in the wrong amount and the cash (easily forgiven but concerning since my request was repeated back to me a few times), and the third mistake was giving me one money order while holding back the second money order and demanding I come into the branch after waiting for an excessive amount of time in the drive-thru (intentional and incomprehensible). And apart from this, the behavior of the bank employees, including the manager himself, is so uncouth, rude and unprofessional that one could easily get frustrated with it. The branch manager and two tellers need to go! They are not qualified to carry out the responsibilities of their positions.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Wadley Branch at Midland, TX
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