Truist Bank, Key West Main Branch

Name:Truist Bank, Key West Main Branch
Full Service Brick and Mortar Office
Review:44 client reviews
Location:1010 Kennedy Drive Ste 100
Key West, FL 33040

Monroe County
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FDIC Cert:#9846

The Bank

Name:Truist Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Truist Financial Corp
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2523, view all, view on map
Total Assets:$510,294,000,000
Total Deposits:$412,689,000,000
Total Equity Capital:$64,292,000,000
Total Domestic Office Deposits:$412,689,000,000
Net Income:$2,708,000,000
Quarterly Net Income:$1,384,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%

Client Review

44 client reviews of Truist Bank scored 2.5 out of 5.

Customer service? What's that?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Keywest123, Mar. 03, 2014

Horrible experience at the Key West BB&T location trying to start a retirement fund today! The gentlemen I spoke with in the branch suggested a money market account paying .01% with multiple fees. Never suggested I speak with a financial advisor. Then when I asked about it he said I would get a call from him in a couple weeks to set up an appointment with a financial advisor coming down from Miami. They didn't have one on staff in Key West. I left and called the 1-800 number and the financial advisor will be there in two days! Seriously, today is Monday..the financial advisor will be there this Wednesday, Thursday and Friday with an open schedule and the gentleman within this bank had no clue! The customer service is totally lacking and so is any simple helpful banking knowledge.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Key West Main Branch at Key West, FL
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by woodywood 2015-03-25 13:27:59
You need at least $250k to get an appointment with a Financial Advisor (duh!) Sounds like you only had enough funds to qualify for a .01% interest rate (LOL!)
by wrghtshrry 2016-02-26 18:51:49
Who in the world is this RUDE person "woodywood"? He sounds like he works for BB&T! If woody doesn't work for by&t, he has the perfect attitude to be part of their team! But he needs more training in facts about ACCTS.
My ckng acct was recently 'hacked' for $300! They paid someone requesting this money through PayPal! Most banks would contact the customer when such an action tries to go thru since PayPal has NEVER been tied to my acct(s)!! So, not only did bb&t pay the $300, they charged my acct 2 OD's @$36 each, they also charged me 2 'DAILY OD's @$8 for being OD! I shouldn't have to check my balance everyday, especially when I know my balance was approx $6 so that they could their $4.95 fee!
I could go on & on about THIS incident which is still not completely resolved-they only give back ONE OD CHARGE EVERY 2 YEARS!!! & they had the NERVE 2 say I had already used mine.! Yea, this is FAR from being over!!
Thanks for listening! Sry, my blood pressure goes way up at the very mention of those 3 letters!(BB&T)!!!

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