The Huntington National Bank, Review

mrs.easterday
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by chazandwadesmama, Nov. 28, 2012

I am here to inform you for anyone that reads this what has happened to me is considered sick to most average working class people, I have been with the covington location for over a year as I was with a larger bank when I was living in another state where I had banked for 16 years, excellent banking never a problem. with this branch I had to contact a regional and he did respond to me right away ,but this situation has left me more grief then anyone will ever understand and here is my story,I am a 50 yr old woman that has been in upper mgmt for 20 years that is until december,7 2011 My husband has kept his direct deposit in our acct for this entire time . while i was put on a permanent med leave aabove date. I am responsible always do whats right. here is where it begins I recieved a phone call from a police officer informing us that we had to make an identification we were shocked but we went to sort this out,was it a mistake was it my son ,daughter they did not give alot of info. we arrived this was a cold night to be exact oct,3 2012 thats correct last month they had found my 26 yr old daughter and she was in the alley yes she had become an out of control heron addict but she was ours and her 2 babies have always lived with us. after we nodded yes they gave us the few belongings she had ,1 was my atm card from hunington bank with a reciept for a 200.00 wd a list of names we did not reconize and 2 of my blank cks from my acct at hunington. did I jump to call the bank no I did not I was out of my mind as any mother would be and my husband grieved as never before. we had to tell her sons chaz ay 8 and wade at 2 who does not really understand. I did not ck my mail for days or weeks nor answer calls I was admitted to the hospital for a few weeks ,once I was released I had to start living or so i thought and then the bomb dropped my husband had continued using our atm card on a few occasions right after and i had always taken care of the finances not unusual in this day and age .I recieved a call from the cemetary i needed to bring in 250.00 the balance on her headstone and my acct was overdrawn to the tune of 596.00 but that was only in fees and daily charges I contacted the bank and explained what had happened guess what i offered to send a copy of death certificate the lady stated I am sorry you will need to show proof that charges were brought I cried till i was sick explaining i could not file charges against my dead daughter that i would take respon. for the 200.00 wd and a ck she had written for 200.00 the lady offered to refund 37.00 out of the 596.00 in fees I explained the cemetary would remove her headstone they said not their problem . I begged and cried it did no good. my husbands cks continued to be deposited we felt that was our responsibilty but it has become unbearable as yes we again had to use the acct to wd 250.00 to keep my babys headstone on her grave. yes we were charged fee after fee it has not stopped and yet we continue to be honest people and have my husbands cks deposited to cover the fees I have been in a fog for the last 6 weeks they have never tried to work with us how does this continue and where do they draw the line. it is 2 days before payday and we know they will take most so merry christmas to all.as my 2 grandbabies will have none and we can not celebrate as others will because all they had to do was believe in me on the first call and know we did not run and stop the direct deposits as many would have thank you hunington band for helping to be a part of the death of our family. MRS.LINDA EASTERDAY  i wish to add to this statement i decided to call another branch after reading my own response to ask for a regional mgrs # instead i spoke with a  lady at the ft>mitchell ky branch they are not all bad and this ladys name is paula the manager at this branch she should be reconized as a leader after what she just did for our famile you paula are an angel dropped from heaven and i will never forget what you have done for my family thank you and all that you have done for us mrs.linda EASTERDAY

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Covington Main Branch at Covington, KY
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121 Georgesville Road Columbus, OH 43228
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by moneygrowsontrees, Sep. 25, 2012

Customer service at this location is horrible! We have two different accounts with Huntington and I understand the hold policy when depositing a check. But they put a hold on BOTH my accounts and tied all MY money up for days. The corporate office can't explain why either. They told me that each branch has the control to release my funds and I have to deal with them since that's where I made my deposit. Oh but Huntington gets to enjoy that interest they make off my check deposit though. That's fine...but why is my other account on hold....it has nothing to do with my deposit. What a joke! This branch is being ugly just to be ugly while my family starves and my bill collectors tack on late fees. Because of the hold, other branches can not even pull me up as a customer. And not one person I've spoken with can explain this. I will never do business at this branch again and I advise all other Huntington customers to stay clear as well!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Westland Branch at Columbus, OH
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Rude Christine
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by NurseK, Jul. 31, 2012

My daughter had a hold placed on her account for money that she did not receive from an ATM.  It has been over 2 weeks and she has file their paperwork twice and has copies of the ATM slip that shows the transaction failed.  Her account is in a negative balance and they are taking her paycheck tomorrow. Fantastic job Christine, I can't believe how you treat your customers. If I were as efficient as you in my own line of work, nursing, my customers would die.

* this review was made on The Huntington National Bank, Castleton Branch at Indianapolis, IN
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hope you don't own a manufactured home
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by Bearman, Jul. 25, 2012

I was trying to get a home equity line of credit for $20,000.  My home, 2 barns, an 8 acre stocked fishing lake, and 49 acres of land is payed off with no liens or loans against it. Guess what ... all of this does NOT qualify me for a line of credit with their best interest rates because of a manufactured home built in 2002 that I live in.  Because I own all of this free and clear I guess I am still a high risk for them.  They will give me a loan with a 6% interest rate but not their good rate of 2.9%. This pre approved line of credit request amounts to about 8% of what the property is appraised for at the Ottawa County Court House on my tax papers.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Fremont Branch at Fremont, OH
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Discrimination
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by hardworkingamerican, Jul. 16, 2012

This branch discriminates against the common working class. They put holds on your own hard earned money, even after funds have been made available through outher institutions. I have banked with Huntington for years and made larger deposits to other branches with no holds. I love Huntington, but do not recommend dealings with this branch. Manager Terry was no help and hung up on me just because I was angry that they have MY money! I am really tired of banks and their fees. This was a case of discrimination and I am not done complaining!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Village Park Branch at Mansfield, OH
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DO NOT LEASE A CAR THROUGH HUNTINGTON NATIONAL BANK
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by MKE22, Jul. 02, 2012

Overall very poor customer service and follow-up.  Not very good at managing account services and dealing with people.  The call center staff is very poorly trained and not able to really help you.  Even the managers are unsuccessful at fair business practices.

I was billed, and never got a piece of paper, an email, a notification, a phone call.  Instead my manager did.  I found out I owed 155.15, on a car I turned in 4 months earlier.  They weren't willing to extend my due date based on their poor follow-up or review my history with them to see that I never missed a payment and payed up front.  My family has a history banking with them for over 40 years, and haven't had a serious problem, until now.  I would say that this bank is on the decline of:
a.) Customer Service
b.) Better Business Practices
c.) Ethically upholding their responsibilities as a bank
d.) Courteous and quick follow-up.

I will no longer be banking with them, ever.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Village Square Branch at Perrysburg, OH
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Horrible customer service
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by eastsidelady, May. 17, 2012

The staff here is poorly trained, they charge excessive and unnecessary fees. The branch manager, Ms. Myers, is of no help here and refuses to refund fees that are erroneously made by her employees. Customers beware!! Bank elsewhere!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Huntington National Bank, Pepper Pike Branch at Cleveland, OH
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TERRIBLE CUSTOMER SERVICE
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by YELLOWJACKETS, Apr. 12, 2012

THE BRANCH IN BEREA MIGHT HAVE THE WORST CUSTOMER SERVICE WHEN IT COMES TO BANKING!!!  THEY PROVIDE POOR SERVICE AND MISINFORMATION ON A NUMBER OF DIFFERENT OCCASIONS!

* this review was made on The Huntington National Bank, Berea Branch at Berea, OH
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Unbelievable
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by dave123, Mar. 20, 2012

There is human error, then there's human error of epic proportion (like the nurse dropping your newborn). Hashim, of the Parmatown branch, was given the simple task of faxing my new employer direct deposit info. The first two requests were met with "ya sir, the info was faxed" (but it wasn't), but he finally sent it over after the third request. The problem is.. he sent SOMEONE else's account! After numerous time spent on the phone and now going on day 5 with no funds in my account I am beyond frustrated.

This trumps my previous bad experience with this branch, when I left 3 messages for a return call to apply for a HELOC, but was never called.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Huntington National Bank, Parmatown Branch at Cleveland, OH
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Rude Manager
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by Alacrity, Oct. 27, 2010

I bank with a different branch of Huntington.  I was having lunch across the street and needed to make a transaction.  I stood and waited in line while one teller worked and another seemed not to care that there was a line.  I tried to get the attention of the manager and she appeared to be on a personal phone call and didn't seem aware that there was a line outside her door.  She glanced out the door and turned away to her computer.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Worst Bank
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by badbank, Jun. 30, 2010

This is the worst bank I have ever dealt with.  There is no customer service to be found.  Management problems, security problems and "unforseen" problems are all inherited by the customer.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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