TD Bank, Review
TD Bank, Review
Average rating
based on 397 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Very Dissapointed
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by NISSE, Oct. 28, 2010
I've had an account with TD bank for about 8 years now. In those 10 years, I’ve never had anything negative to say about TD Bank. The service has always been over the top on the phone and the branch. This is one of the main reasons why I choose them as my bank. Today for the first time i considered closing my TD checking’s account. It wasn't for the problem i encountered with the branch but rather the way it was handled by Daisi Rivera at 2 Wall Street location in NY. This customer representative was incredibly rude and VERY unprofessional. I will never go or tell anyone to go to this branch again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NISSE, Oct. 28, 2010
I've had an account with TD bank for about 8 years now. In those 10 years, I’ve never had anything negative to say about TD Bank. The service has always been over the top on the phone and the branch. This is one of the main reasons why I choose them as my bank. Today for the first time i considered closing my TD checking’s account. It wasn't for the problem i encountered with the branch but rather the way it was handled by Daisi Rivera at 2 Wall Street location in NY. This customer representative was incredibly rude and VERY unprofessional. I will never go or tell anyone to go to this branch again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Best Bank in Rego Park
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by Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Great Customer Service
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by jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Best Customer Service
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by ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Far from being the most convenient bank
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by Dontlikeyou, Sep. 10, 2010
Where is the phone number to call the North Arlington branch for info ... or ... perhaps you prefer that I take 1 hour out of work to come in person to inquire about your business hours?
Far from being the most convenient bank; very far! !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dontlikeyou, Sep. 10, 2010
Where is the phone number to call the North Arlington branch for info ... or ... perhaps you prefer that I take 1 hour out of work to come in person to inquire about your business hours?
Far from being the most convenient bank; very far! !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Poor Customer Service
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by anersm, Aug. 19, 2010
I went into the bank to cash a Commerce check of Saint Louis that I received from Enterprise Car Rental. I went into the bank on 8/18/2010 between 1pm and 1:30pm because this location was close to my job. First counter elderly gentlemen. I asked if I could cash the check he looked at it and said this is not our check. I ask well didn't TD Bank take over Commerce, he said again the is not out check. I left. When I got home that evening I called a TD Bank near my home and asked them if they would cash a Commerce check the representative ask me for the account number on the check and said yes. I took it there and the check was chashed. Now that was great customer service. The person that didn't help me at your bank seemed like he didn't want to be there no smile, no how are you today. Not even a sorry I couldn't help you. I have been in Custimer Service for nearly 30 years, i know how a customer should be treated.
Very dissapointed
I do not have an account at your Bank
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby anersm, Aug. 19, 2010
I went into the bank to cash a Commerce check of Saint Louis that I received from Enterprise Car Rental. I went into the bank on 8/18/2010 between 1pm and 1:30pm because this location was close to my job. First counter elderly gentlemen. I asked if I could cash the check he looked at it and said this is not our check. I ask well didn't TD Bank take over Commerce, he said again the is not out check. I left. When I got home that evening I called a TD Bank near my home and asked them if they would cash a Commerce check the representative ask me for the account number on the check and said yes. I took it there and the check was chashed. Now that was great customer service. The person that didn't help me at your bank seemed like he didn't want to be there no smile, no how are you today. Not even a sorry I couldn't help you. I have been in Custimer Service for nearly 30 years, i know how a customer should be treated.
Very dissapointed
I do not have an account at your Bank
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Coin Machines
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by stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer Service
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by John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Fraud victim rec'd no help
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by BrooklynTD, Aug. 11, 2010
I has fraudulent charges on my debit card that cause overdraft fees of over $600 within 24hrs. When attempting to dispute over the phone and in person, they removed the fraudulent charges but REFUSED to remove more than $100 in overdraft fees. The manager at this location rolled her eyes and acted like I was so rude I was shaking afterwards. I have never felt so helpless. I dont understand how any business this big could allow such unprofessional people to manage their staff. I hope she gets fired, maybe soemone else will be able to help me.. TD said I had to go to that particular branch to resolve. Now I dont know what to do. 1630 Shore Parkway North, Brooklyn, NYý -
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrooklynTD, Aug. 11, 2010
I has fraudulent charges on my debit card that cause overdraft fees of over $600 within 24hrs. When attempting to dispute over the phone and in person, they removed the fraudulent charges but REFUSED to remove more than $100 in overdraft fees. The manager at this location rolled her eyes and acted like I was so rude I was shaking afterwards. I have never felt so helpless. I dont understand how any business this big could allow such unprofessional people to manage their staff. I hope she gets fired, maybe soemone else will be able to help me.. TD said I had to go to that particular branch to resolve. Now I dont know what to do. 1630 Shore Parkway North, Brooklyn, NYý -
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Pleased
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by The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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TD Bank Delray Beach, Fl
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by Tchergran, Aug. 03, 2010
This is the best bank I have ever used. I was with them when they were Commerce Bank in New Jersey and I was thrilled that they came to Florida after I moved there. Their hours are terrific. I love the fact that they are open Sundays. All the employees have been polite and helpful and I would recommend this bank to all.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tchergran, Aug. 03, 2010
This is the best bank I have ever used. I was with them when they were Commerce Bank in New Jersey and I was thrilled that they came to Florida after I moved there. Their hours are terrific. I love the fact that they are open Sundays. All the employees have been polite and helpful and I would recommend this bank to all.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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HORRIBLE BANK
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by jillmak, Jul. 23, 2010
I do not trust TD with my money. Not one person could clearly explain the policies to me. No one told me that checks are held for up to 10 days when you first open an account. I called to speak with someone about a check being held. They called up the bank the check was from and told me the check was clear. I looked online and the check was clear, but two days later they took it back and charged me overdraft fees. No one could explain why. In fact I had more than one TD employee tell me "I just don't understand your account at all". If you can't understand it, I can't understand it. I left!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jillmak, Jul. 23, 2010
I do not trust TD with my money. Not one person could clearly explain the policies to me. No one told me that checks are held for up to 10 days when you first open an account. I called to speak with someone about a check being held. They called up the bank the check was from and told me the check was clear. I looked online and the check was clear, but two days later they took it back and charged me overdraft fees. No one could explain why. In fact I had more than one TD employee tell me "I just don't understand your account at all". If you can't understand it, I can't understand it. I left!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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THE WORST BANK I HAVE EVER DEALT WITH!
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by the here and now, Jul. 15, 2010
The customer service is the worst. They don’t listen to you, they constantly talk over you, and in the slim change they do fix your problem, your right back on the phone with them the next week with the same issue (or if you’re lucky a different issue). The way they claim to do business is completely false to the way the really conduct it. Half the time they state that they notified you on their ever changing policies and you never really got the info. And the other half of the time they hound you with calls from random 800 numbers and never leave a message or provided you with any new information when you do answer. Or if you call back, no one knows who or why they called you at all. Over and over again this bank has showed me their lack of commitment to not only the things they claim they are but most importantly the satisfaction of their customers. They should try to focus on the real issues instead of the glitz and glamour of advertizing and the short comings of answering a phone on the 3rd ring. This company is a number one example of a big business that doesn’t really care about you, just the money you give them! My recommendation is if you see the name TD BANK, run the other way.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby the here and now, Jul. 15, 2010
The customer service is the worst. They don’t listen to you, they constantly talk over you, and in the slim change they do fix your problem, your right back on the phone with them the next week with the same issue (or if you’re lucky a different issue). The way they claim to do business is completely false to the way the really conduct it. Half the time they state that they notified you on their ever changing policies and you never really got the info. And the other half of the time they hound you with calls from random 800 numbers and never leave a message or provided you with any new information when you do answer. Or if you call back, no one knows who or why they called you at all. Over and over again this bank has showed me their lack of commitment to not only the things they claim they are but most importantly the satisfaction of their customers. They should try to focus on the real issues instead of the glitz and glamour of advertizing and the short comings of answering a phone on the 3rd ring. This company is a number one example of a big business that doesn’t really care about you, just the money you give them! My recommendation is if you see the name TD BANK, run the other way.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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awesome banking
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by benskiswell, Jun. 06, 2010
A great mix of fresh intelligent minds working together to provide the best possible customer service! To my favorites..lisa,jaymes,danielle,lindsey and my personal fav. Monica!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby benskiswell, Jun. 06, 2010
A great mix of fresh intelligent minds working together to provide the best possible customer service! To my favorites..lisa,jaymes,danielle,lindsey and my personal fav. Monica!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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mary
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by mary, May. 19, 2010
You can't find a more friendly, customer oriented bank. Tellers and customer help reps are top notch and are always looking to make your experience a better one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mary, May. 19, 2010
You can't find a more friendly, customer oriented bank. Tellers and customer help reps are top notch and are always looking to make your experience a better one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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time
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by roger, Apr. 19, 2010
could not find time of when the bank open and closed
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby roger, Apr. 19, 2010
could not find time of when the bank open and closed
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Customer Service Representative
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by maria Acuna, Feb. 21, 2010
Beautiful bank, clean very attentive tellers, loan rep, informative friendly professional. people oriented I would definetly recomend TD bank to friends and family.Beatriz Comesanas was extremely helpful so easy to talk to explain and answered all question she is an asset to your bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby maria Acuna, Feb. 21, 2010
Beautiful bank, clean very attentive tellers, loan rep, informative friendly professional. people oriented I would definetly recomend TD bank to friends and family.Beatriz Comesanas was extremely helpful so easy to talk to explain and answered all question she is an asset to your bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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