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TD Bank, Review
TD Bank, Review
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localbusinessman
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by businessg, Mar. 05, 2013
The most inconvinant branch. From what I hear from people around this branch, the management hates the place, their job and customers.
so much inconsistencies and incompetence. I'll try another branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Tyson Corner Branch at Vienna, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby businessg, Mar. 05, 2013
The most inconvinant branch. From what I hear from people around this branch, the management hates the place, their job and customers.
so much inconsistencies and incompetence. I'll try another branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Tyson Corner Branch at Vienna, VA
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Horrible place to bank, horrible place to work.
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by dancefreak712102, Mar. 04, 2013
This bank is the most out of control most unorganized "professional" office I have ever been a part of. I am not only a used-to-be customer but I am also a past employee of this branch. I just recently left. The work environment as well as the way customers are treated is absolutely pathetic and I am not about that at all. I worked for this bank for 2 and a half years and I must tell you all to take your money and run if you still have it in there. I can tell you from being in the office that you are just a number. They don't really care about you or the security of your money. If you only saw what goes on behind the scenes, you would be scared. Also, the employees are treated like complete dirt. If you walk up to the counter and see a miserable, unhappy teller, it's most likely because she hates being there and her supervisors don't give a rats (you know what) about her, her hard work, her dedication, or the fact that she handles people's lives all day long. The people that run this individual branch shouldn't be. In simplest terms. They are lazy. If you ever have a problem with your accounmt, or something went wrong and you need the help of a customer service rep, or manager, they won't solve your problem. Nor will they make it a priority to get back to you. It's not of their concern, although it should be. There were several times throughout my employment here that I, MYSELF had to remind MY supervisors to do their job CORRECTLY and put the customer FIRST. After all, without the customers, we have no business, right? Wrong. (To them anyway). Like I said, you are just a number. And chances are, you will be standing in the teller line for at least 10 minutes before a supervisor behind the counter even looks up to see you standing there because she's too busy playing tetris.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hammonton Square Branch at Hammonton, NJ
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Overall Ratingby dancefreak712102, Mar. 04, 2013
This bank is the most out of control most unorganized "professional" office I have ever been a part of. I am not only a used-to-be customer but I am also a past employee of this branch. I just recently left. The work environment as well as the way customers are treated is absolutely pathetic and I am not about that at all. I worked for this bank for 2 and a half years and I must tell you all to take your money and run if you still have it in there. I can tell you from being in the office that you are just a number. They don't really care about you or the security of your money. If you only saw what goes on behind the scenes, you would be scared. Also, the employees are treated like complete dirt. If you walk up to the counter and see a miserable, unhappy teller, it's most likely because she hates being there and her supervisors don't give a rats (you know what) about her, her hard work, her dedication, or the fact that she handles people's lives all day long. The people that run this individual branch shouldn't be. In simplest terms. They are lazy. If you ever have a problem with your accounmt, or something went wrong and you need the help of a customer service rep, or manager, they won't solve your problem. Nor will they make it a priority to get back to you. It's not of their concern, although it should be. There were several times throughout my employment here that I, MYSELF had to remind MY supervisors to do their job CORRECTLY and put the customer FIRST. After all, without the customers, we have no business, right? Wrong. (To them anyway). Like I said, you are just a number. And chances are, you will be standing in the teller line for at least 10 minutes before a supervisor behind the counter even looks up to see you standing there because she's too busy playing tetris.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hammonton Square Branch at Hammonton, NJ
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Love TD Bank!
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by tntretrievers, Mar. 02, 2013
My husband and I have used a several different banks and credit unions over the past 13 years and I have to say that TD is hands down the best we've ever used. They have so many different locations and much later hours than any other bank we've ever used. They're also open on weekends (even Sunday), when most other banks and credit unions are not. I especially love the fact that you can go right into any branch to get a replacement debit card if yours ever gets lost or stolen instead of having to wait the usual 7-10 days to get a new one in the mail like with most other banks. When I lost my debit card a couple of months ago, I drove right over to the branch 10 minutes away from our house and they gave me a new card right then and there and canceled the one I had lost. The whole process took no more than 5 minutes and the teller was super friendly. At our previous credit union, it took almost 2 weeks to get my replacement debit card in the mail when mine had fraudulent activity on it and had to be canceled. TD Bank is SO much better! We live in New England, so it's really convenient when we travel since TD has branches literally all over the place. My husband and I have been with TD Bank for a little over a year now and we'll never use any other bank! We've never had any problems with them at all. Every time we go into a branch, we are happily greeted and treated like our business is actually appreciated. They also give our dogs treats if they are with us when we go through the drive through. I personally think that TD Bank is better than the smaller banks and local credit unions. Even my employer uses TD, so my direct deposit posts to our account an entire day before my scheduled payday. I highly recommend them!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tntretrievers, Mar. 02, 2013
My husband and I have used a several different banks and credit unions over the past 13 years and I have to say that TD is hands down the best we've ever used. They have so many different locations and much later hours than any other bank we've ever used. They're also open on weekends (even Sunday), when most other banks and credit unions are not. I especially love the fact that you can go right into any branch to get a replacement debit card if yours ever gets lost or stolen instead of having to wait the usual 7-10 days to get a new one in the mail like with most other banks. When I lost my debit card a couple of months ago, I drove right over to the branch 10 minutes away from our house and they gave me a new card right then and there and canceled the one I had lost. The whole process took no more than 5 minutes and the teller was super friendly. At our previous credit union, it took almost 2 weeks to get my replacement debit card in the mail when mine had fraudulent activity on it and had to be canceled. TD Bank is SO much better! We live in New England, so it's really convenient when we travel since TD has branches literally all over the place. My husband and I have been with TD Bank for a little over a year now and we'll never use any other bank! We've never had any problems with them at all. Every time we go into a branch, we are happily greeted and treated like our business is actually appreciated. They also give our dogs treats if they are with us when we go through the drive through. I personally think that TD Bank is better than the smaller banks and local credit unions. Even my employer uses TD, so my direct deposit posts to our account an entire day before my scheduled payday. I highly recommend them!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keene-West Street Branch at Keene, NH
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OVERDRAFTS FEES OUT OF CONTROL
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by Cecl, Feb. 25, 2013
I have been waiting over a month now to get overdraft fee correct on my account. I have email over and over again. They do not address the issues that I'm having. I have called the local branch now and left three messages for the branch manager to call me and no calls either. I just nwant the account fix and I can move on from here. I file with the FTC, BBB, and OCC regarding TD Bank and overdraft fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Rockaway Commons Branch at Rockaway, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cecl, Feb. 25, 2013
I have been waiting over a month now to get overdraft fee correct on my account. I have email over and over again. They do not address the issues that I'm having. I have called the local branch now and left three messages for the branch manager to call me and no calls either. I just nwant the account fix and I can move on from here. I file with the FTC, BBB, and OCC regarding TD Bank and overdraft fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Rockaway Commons Branch at Rockaway, NJ
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NEVER WILL BANK WITH THEM AGAIN!!!!
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by vintamia, Feb. 20, 2013
I opened my account with TD Bank about 4 months ago, big mistake. I had signed up for a promotional offer from a company, the company stated if I cancel within the 3 days I wont be charged. The company charged me anyway, did a dispute with TD Bank. I was so upset when they told me it would take 10 days for them to resolve it. 10DAY!!!!, so I waited for 10 days when I didn't hear anything I called, they explained to me I need to send the cancellation notice to them. I said to them why didn't they tell me that when I filed the claim. anyway that is not the worst part, after I sent the letter to them they told me it can take up to 60 days for them to give me my money back. I said 60 days are you kidding me!!!!!! you have the letter from the company saying a credit should have been giving to me, it should be a open and shut case. are you crazy, I have a letter, a credit should be giving to me while you research this. why I have to suffer!!, what if someone stole my credit card, I cant trust this bank!!!, and no one has any authority there. The fact that I have a letter and still have to wait is crazy.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, St Lucie West Branch at Port Saint Lucie, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby vintamia, Feb. 20, 2013
I opened my account with TD Bank about 4 months ago, big mistake. I had signed up for a promotional offer from a company, the company stated if I cancel within the 3 days I wont be charged. The company charged me anyway, did a dispute with TD Bank. I was so upset when they told me it would take 10 days for them to resolve it. 10DAY!!!!, so I waited for 10 days when I didn't hear anything I called, they explained to me I need to send the cancellation notice to them. I said to them why didn't they tell me that when I filed the claim. anyway that is not the worst part, after I sent the letter to them they told me it can take up to 60 days for them to give me my money back. I said 60 days are you kidding me!!!!!! you have the letter from the company saying a credit should have been giving to me, it should be a open and shut case. are you crazy, I have a letter, a credit should be giving to me while you research this. why I have to suffer!!, what if someone stole my credit card, I cant trust this bank!!!, and no one has any authority there. The fact that I have a letter and still have to wait is crazy.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, St Lucie West Branch at Port Saint Lucie, FL
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Personal & Business
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by DrRadner, Feb. 20, 2013
Amazing branch! They have undergone a lot of staff changes in the past few moths and have a stellar team of employees. I go see Jasmine Pellerin and she has always taken wonderful care of me. She always seems to get the job done, goes above and beyond to provide great customer service, and does it with a smile. I'm a customer for life.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Falmouth Branch at Falmouth, ME
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DrRadner, Feb. 20, 2013
Amazing branch! They have undergone a lot of staff changes in the past few moths and have a stellar team of employees. I go see Jasmine Pellerin and she has always taken wonderful care of me. She always seems to get the job done, goes above and beyond to provide great customer service, and does it with a smile. I'm a customer for life.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Falmouth Branch at Falmouth, ME
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by Karyn 2014-12-16 11:08:54
My comment is about how I was treated at the inside of the branch this morning - 12/16.
I stopped by the Famouth Branch to pay off my car loan. I waited for the the person ahead of me to finish and I walked up to the teller. I said good morning how are you? she id dinot repsond - I said OK -I would like to write the final check on my car loan can you let me know the final amount? - I gave her the coupon - she shoved it back at me and said - didn't you get a letter? I said I live on an island and sometimes our mail doesn't get there in a timely manner and I know that my payment is due today. Well, I will look but it wont be accurate - she huffed at me. She did not offer to call or help me in any way. She then proceeded to bark the amount at me - I wrote the check - I have written the check to TDBN for years - she then pointed out in a very nasty way that TD has not been TDBN in years ... I said nicely as I could I am sorry I have written it that way for the past 5 year san never had a problem - well she huffed again and muttered something like .. you could stop payment that way if you want cause it is the wrong name. .. I asked her for a receipt and she looked as if I insulted her asking for it - she did give it to me and I left - not a great customer service experience - just terrible in fact.
I stopped by the Famouth Branch to pay off my car loan. I waited for the the person ahead of me to finish and I walked up to the teller. I said good morning how are you? she id dinot repsond - I said OK -I would like to write the final check on my car loan can you let me know the final amount? - I gave her the coupon - she shoved it back at me and said - didn't you get a letter? I said I live on an island and sometimes our mail doesn't get there in a timely manner and I know that my payment is due today. Well, I will look but it wont be accurate - she huffed at me. She did not offer to call or help me in any way. She then proceeded to bark the amount at me - I wrote the check - I have written the check to TDBN for years - she then pointed out in a very nasty way that TD has not been TDBN in years ... I said nicely as I could I am sorry I have written it that way for the past 5 year san never had a problem - well she huffed again and muttered something like .. you could stop payment that way if you want cause it is the wrong name. .. I asked her for a receipt and she looked as if I insulted her asking for it - she did give it to me and I left - not a great customer service experience - just terrible in fact.
snmccrary
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by snmccrary196, Feb. 06, 2013
I have never been so upset with service at a financial institution.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mayfaire Branch at Wilmington, NC
4 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snmccrary196, Feb. 06, 2013
I have never been so upset with service at a financial institution.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mayfaire Branch at Wilmington, NC
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Worst Bank Ever
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by BadNeighborTD, Feb. 06, 2013
The staff at the New Brunswick branch is incompetant and rude. The bank's policies are adversarial and user-unfriendly. TD Bank in New Brunswwick is a bad neighbor. The exterior is filthy with garbage, cigarette butts and unkempt landsacaping. I have brought this to the attention of management several times and their response is nothing but lip service. As a local resident I greatly resent their intrusion and the blight they bring to anotherwise well kept street.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, New Brunswick Branch at New Brunswick, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BadNeighborTD, Feb. 06, 2013
The staff at the New Brunswick branch is incompetant and rude. The bank's policies are adversarial and user-unfriendly. TD Bank in New Brunswwick is a bad neighbor. The exterior is filthy with garbage, cigarette butts and unkempt landsacaping. I have brought this to the attention of management several times and their response is nothing but lip service. As a local resident I greatly resent their intrusion and the blight they bring to anotherwise well kept street.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, New Brunswick Branch at New Brunswick, NJ
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TD BANK STEALS MONEY!
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by ftballman39, Jan. 29, 2013
E B fron the Cleveland St Greenville SC stole my money and if I had done this to a normal citizen I would be arrested! He said -direct quote "I'm sorry one of our tellers told u the wrong thing but I'm UNWILLING to change any charges" Then he would not tell me who his supervisor was. Said to call customer service. I will for the next 25 years advise my math class to avoid TD Bank!!!!
I find this humorus on the TD Bank website says the following---Of course, we want everything to be perfect. But we're only human. So if there's ever an issue, we'll keep working until we get it right.
He kept working for about 30 seconds till he was UNWILLING to fix something he admitted was done wrong!!!!
Im a small single account so losing my account wont hurt but I hope the 1000's of students I tell, tell that many people!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cleveland Street Branch at Greenville, SC
9 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ftballman39, Jan. 29, 2013
E B fron the Cleveland St Greenville SC stole my money and if I had done this to a normal citizen I would be arrested! He said -direct quote "I'm sorry one of our tellers told u the wrong thing but I'm UNWILLING to change any charges" Then he would not tell me who his supervisor was. Said to call customer service. I will for the next 25 years advise my math class to avoid TD Bank!!!!
I find this humorus on the TD Bank website says the following---Of course, we want everything to be perfect. But we're only human. So if there's ever an issue, we'll keep working until we get it right.
He kept working for about 30 seconds till he was UNWILLING to fix something he admitted was done wrong!!!!
Im a small single account so losing my account wont hurt but I hope the 1000's of students I tell, tell that many people!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cleveland Street Branch at Greenville, SC
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Avoid LAUREL Maryland branch
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by 10yearclient, Jan. 28, 2013
Been with td since they were Commerce. Not the same, at least here in Maryland. The wait is always terribly long, even when there is only one person ahead of me. Their ATM machine is always down and the manager at this bank is absolutely the worse! A flat out liar! Do yourself a favor and avoid this branch. Very rude, unprofessional staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laurel, Md Branch at Laurel, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 10yearclient, Jan. 28, 2013
Been with td since they were Commerce. Not the same, at least here in Maryland. The wait is always terribly long, even when there is only one person ahead of me. Their ATM machine is always down and the manager at this bank is absolutely the worse! A flat out liar! Do yourself a favor and avoid this branch. Very rude, unprofessional staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laurel, Md Branch at Laurel, MD
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Great Staff
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by Tracie, Jan. 24, 2013
Great staff, always helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sturbridge Branch at Sturbridge, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Tracie, Jan. 24, 2013
Great staff, always helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sturbridge Branch at Sturbridge, MA
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TD Bank Sucks -all branches/corporate office
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by rbbb, Jan. 24, 2013
No doubt the worst ever, miss the days of Jefferson Bank, friendly knowledgable staff, after a few mergers then I get this stuff. Closing all accounts and are done with them. They should visit Wells Fargo to see how banking should be done - GOOD CUSTOMER SERVICE.Corporate office are lost in space.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rbbb, Jan. 24, 2013
No doubt the worst ever, miss the days of Jefferson Bank, friendly knowledgable staff, after a few mergers then I get this stuff. Closing all accounts and are done with them. They should visit Wells Fargo to see how banking should be done - GOOD CUSTOMER SERVICE.Corporate office are lost in space.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
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Just open accounts at another bank
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by marymary, Jan. 21, 2013
Will only use this bank for back. I have business accounts here and since the change from commerce this bank service is not small business friendly. There is no relationship anymore with the costumer.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New Carrollton, Md Branch at Hyattsville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby marymary, Jan. 21, 2013
Will only use this bank for back. I have business accounts here and since the change from commerce this bank service is not small business friendly. There is no relationship anymore with the costumer.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New Carrollton, Md Branch at Hyattsville, MD
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Deliberate Manipulation of Credits Increased My Overdraft Fees
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by DJNY, Jan. 16, 2013
Have been a loyal customer of TD Bank (formerly Commerce Bank) for years, have multiple business, personal, credit card handling and escrow accounts. I am pulling ALL accounts, as this bank deliberately failed to credit deposits until AFTER multiple overdraft fees of $35, $70, and then $105 had been charged, over a weekend. Bank manager claimed reversing the fees to correct the problem was "not in his authority".
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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Overall Rating Waiting Timeby DJNY, Jan. 16, 2013
Have been a loyal customer of TD Bank (formerly Commerce Bank) for years, have multiple business, personal, credit card handling and escrow accounts. I am pulling ALL accounts, as this bank deliberately failed to credit deposits until AFTER multiple overdraft fees of $35, $70, and then $105 had been charged, over a weekend. Bank manager claimed reversing the fees to correct the problem was "not in his authority".
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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by Ariella 2013-07-16 18:10:36
This bank is impossible to deal with, overcharging late fees and denying any ability to fix problems. On a $20 charge on an invoice that was never delivered to a forwarding address, the bank charged the cardholder, a charitable organization, over $200 in late fees. It took numerous appeals to a branch manager to get most of the fees waived, but even after a $50 payment mailed 3 days before the due date, the bank claimed the payment was late and again refused to waive the late fees. DO NOT USE THIS BANK!!
Have a positive attitude...
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by Miha, Jan. 16, 2013
I have been banking at TD Bank for many years. There service is better, and better every time I visit the branch on 260 Park Avenue, I like there offers, the tellers are friendly and trying there best.
The new manager is a very professional, polite, and handsome young man.
I will continue to used the TD Bank, and I will recommend it to all my friends.
Always have a positive attitude...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 21st & Park South at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Miha, Jan. 16, 2013
I have been banking at TD Bank for many years. There service is better, and better every time I visit the branch on 260 Park Avenue, I like there offers, the tellers are friendly and trying there best.
The new manager is a very professional, polite, and handsome young man.
I will continue to used the TD Bank, and I will recommend it to all my friends.
Always have a positive attitude...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 21st & Park South at New York, NY
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terrrible.
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by Jennifer88, Jan. 11, 2013
I have been with this bank since it was originally Commerce Bank. I never had a problem until they started taking out money if you go under $100 in your bank account. I'm currently unemployed and cannot afford the extra money they are taking out ritually. They will not let me freeze my account and the people at the branch I'm at do not seem knowledgeable and the wait time on the phone is horrendous. I do not suggest this bank to anyone, especially young adults that may go under the 100 dollar mark. Once I pay my negative balance, I will be switching to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Denville Store Branch at Denville, NJ
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jennifer88, Jan. 11, 2013
I have been with this bank since it was originally Commerce Bank. I never had a problem until they started taking out money if you go under $100 in your bank account. I'm currently unemployed and cannot afford the extra money they are taking out ritually. They will not let me freeze my account and the people at the branch I'm at do not seem knowledgeable and the wait time on the phone is horrendous. I do not suggest this bank to anyone, especially young adults that may go under the 100 dollar mark. Once I pay my negative balance, I will be switching to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Denville Store Branch at Denville, NJ
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Bait & Switch, Fees for 'nothing'! Find a good credit union instead.....
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by MeShell, Jan. 05, 2013
After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!
Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had, charged me an additional $45 before I even knew what was happening. They then closed my account and I am no considered a 'Charge off' and in collections!
I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Southampton Branch at Southampton, PA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MeShell, Jan. 05, 2013
After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!
Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation. They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had, charged me an additional $45 before I even knew what was happening. They then closed my account and I am no considered a 'Charge off' and in collections!
I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Southampton Branch at Southampton, PA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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td bank stratford nj
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by unknown342, Dec. 31, 2012
This bank is a training bank- the tellers are not knowledgeable or friendly,the atmosphere is very very impersonal,no one seems to care how longs the lines are, how many mistakes are made or how disgruntled the customers seem to be. There is no service- its like pulling teeth to get any answers to a question- and then, the answer is wrong. Even when this was Commerce bank its service was poor. Customers left this bank and went to TD Banknorth- now we are all forced back to this mediocre establishment. This is the absolute worst TD Bank in the tri-county area.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford, Nj Branch at Stratford, NJ
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unknown342, Dec. 31, 2012
This bank is a training bank- the tellers are not knowledgeable or friendly,the atmosphere is very very impersonal,no one seems to care how longs the lines are, how many mistakes are made or how disgruntled the customers seem to be. There is no service- its like pulling teeth to get any answers to a question- and then, the answer is wrong. Even when this was Commerce bank its service was poor. Customers left this bank and went to TD Banknorth- now we are all forced back to this mediocre establishment. This is the absolute worst TD Bank in the tri-county area.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford, Nj Branch at Stratford, NJ
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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bagged
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by charliesly, Dec. 30, 2012
Short fat teller NASTY!!!!!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Palmer Park Branch at Easton, PA
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby charliesly, Dec. 30, 2012
Short fat teller NASTY!!!!!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Palmer Park Branch at Easton, PA
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Customer
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by fredtee, Dec. 30, 2012
Tried to obtain cash from ATM in TDBank, Merrimack. ATM gave me a receipt, but no cash.
Clerk in bank said, this was a problem with their ATM machine...had happened before.
So now I am charged with a withdrawal without getting the cash. The ATM machine should have been taken out of service the first time this happened. LOUSY SERVICE
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Merrimack Branch at Merrimack, NH
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby fredtee, Dec. 30, 2012
Tried to obtain cash from ATM in TDBank, Merrimack. ATM gave me a receipt, but no cash.
Clerk in bank said, this was a problem with their ATM machine...had happened before.
So now I am charged with a withdrawal without getting the cash. The ATM machine should have been taken out of service the first time this happened. LOUSY SERVICE
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Merrimack Branch at Merrimack, NH
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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