TD Bank, Review

KAT
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by Dandi, Jun. 22, 2011

This Bank took over my old bank and the changes began. There are charges for everything!!  The service is terribly slow. When you do get customer service to break away from conversations to be waited on, they continue the conversation with the other co-worker, be it work related or personal.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Deland Branch at Deland, FL
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gatorgirl
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by gatorgirl, Jun. 06, 2011

What a horrible environment-staff is not knowledgeable, they are not happy, the environment is sterile, gone are the personal touches of photos, team logos. A non-personable bank, rules are rigid, not interested in the value of long-standing customers. Constant turnover of staff, no one can tell you how to call the bank directly, they don't even list a phone number on-line.

There are a couple of individuals who do their best to be helpful in the environment of this awful bank, however they are stymied by its bureaucracy.

Don't get new accts here! Go somewhere else. Lots of fees, lots of waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Riverside Messenger Service at Fort Pierce, FL
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customer
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by advisesharer, Jun. 03, 2011

Tthe worst bank branch (in the total banking universe) experience(s) ever. Really unprofessional!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Sunrise East Branch at Fort Lauderdale, FL
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worst bank in town
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by micki, Jun. 03, 2011

This is the worst bank around.  TD bank is horrible with overdraft fees.  They just keep adding them on and taking you money.  There is never an alert that the deposit you just made is not available.  They let you keep spending and never notify you that your account is in the negatiove numbers.  they promised to put an alert on my account and failed to follow through.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hatfield Branch at Hatfield, PA
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Frustrated with TD Bank
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by TDISINCOMPETENT, Jun. 01, 2011

I have made 3 large deposits (and a number of smaller ones-which NEVER get lost) in the past four months and each of them have been LOST!  I am told that they were  never deposited, no record of the deposit.  I then give the teller the transaction number from the receipt and they are shocked!  I am told it will take 3-5 days to investigate-Investigate what?  I just gave you the transaction number. No apology, no empathy, no explanation-nothing!  Terrible customer service, terrible service period.  I have 2 accounts with another bank and NEVER have had an issue in the 20 years I have banked with the other finacial institution. Get it together TD Bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laconia Branch at Laconia, NH
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Small Shop Owner
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by smallshopowner, May. 22, 2011

Head Business Manager is a Ditz.  She could care less about helping me run my business.  This bank is also full of fees.  Every 6 monthes they change a policy to your checking acount (minimums and days the minimum have to be in account). TD credit card services are also terrible. They show lack of appreciation for your patronage.  They alter address's and send bills to the wrong address then charge you the late fees!  STAY AWAY from TD BANK.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
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SERIOUSLY WORST CUSTOMER SERVICE EVER.
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by vyykyy, May. 16, 2011

SERIOUSLY WORST BANK I HAVE EVER GOTTEN SERVICE FROM. CUSTOMER SERVICE IS ABSOLUTELY APPALLING THEY MADE ME FEEL DUMB AND DID NOT HELP ME GET WHAT I NEEDED WHATSOEVER. I deposited a check to the ATM on a sunday at 1 am and got a receipt saying that I would have $100 available, and it turns out that I have 0 money available and will only be receiving any money whatsoever on Tuesday. And the first person I called (TD Bank on 5th and collins) were even ruder than the one on 126 and Biscayne, and not only did they tell me that there was absolutely nothing they could do to help me but they also told me that I would not have anything available until Wednesday! I HAVE GODDAMN BILLS TO PAY U PIECES OF SH** YOU COULD AT LEAST HAVE A NOTICE ON THE ATM THAT TELLS ME TO STOP WHAT IM FLIPPING DOING AND HOLD THAT CHECK SO I CAN DEPOSIT IT TO A TENDOR BECAUSE WHO THE F*** WOULD EVER WANT TO DEPOSIT MONEY ONLY TO RECEIVE IT 3 DAYS LATER?!?!?!?!?!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, South Beach 5th And Collins Branch at Miami Beach, FL
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poor customer service
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by zxcvbnm, May. 02, 2011

Wow. You would think the way the economy is bank would want to do buisness and be on their A game. Too many personal questions to open a buissness account, other banks not as personal. Really put you throgh the ringer on answereing questions and not willing to work with you. Many banks offer on line banking to set up an account this bank reguiers everyone to come in and set it up major hassel especially when buisness partner is out of state. oh and watch the hidden fees..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deltona Branch at Deltona, FL
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WORST BANK EVER
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by aaxo3190, Apr. 08, 2011

I went yesterday to deposit cash and gave the teller my bank card to verify my account in the drive through. I get my money deposited only to find out when I went to purchase dinner my card was declined. Not only did she deposit my money into my account but she CLOSED OUT MY ACCOUNT. I had to go to another TD bank get my account reopened as well as have another card printed.

DO NOT GO HERE!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Budd Lake Branch at Hackettstown, NJ
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Mystery Accounting Practices... Ouch!
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by doubledone, Apr. 06, 2011

I drive up and present my check and car payment stub on Saturday Morning 4/2/11.  I get a receipt and go to the car dealer to consider trading in our car.  We call TD to get a 10 day payout of the Riverside loan we initiated in 2008 and discovered good news.  We were nearly finished.  We told them we had made the April payment and they had the check.  The TD customer service person couldn't find our account using the account number.  Had to use social security #.  They made an electronic payment and processed it at that time without our approval or knowledge that made my checking account go OVERDRAFT BY 4/6 WHEN THE PAYMENT CLEARED MY Wachovia account.  Do the banks design things to get messed up so they can collect more fees?  What is the problem.  TD gets paid twice for a non-delinquent loan and I get screwed!  Not on my watch!  Eye Witness News - here I come!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, West Melbourne at Melbourne, FL
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very poor bisiness manners
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by blue1, Apr. 04, 2011

no respect for customers, no professional aproch, very poor bisiness manners.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Red Lion Branch at Philadelphia, PA
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TD Bank on Ark Road, Mount Laurel, NJ
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by bluestorm, Mar. 27, 2011

Last Sunday I finally closed my bank account. I had, had enough of this branch's poor quality of service. The staff who work there are unfriendly, unhelpful, clueless and have no respect for customers. I decided to shut my account down -- why should I trust and support TD Bank when they have poor representations at their branch on Ark Road! I have been banking with a credit union, I moved all my money into my account with them...I've been with them for over 2 years..and I am very happy!

* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Mount Laurel Branch at Mount Laurel, NJ
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Morons
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by Putthatinthebank, Mar. 23, 2011

HORRIBLE BRANCH. Deposited a check and waited 1 week, and still wasnt in my account. So i called and talk to some lady lauren. And she couldnt figure it out why. No traces whatsoever. Mind you, i do have the receipt of the deposit!!She called for back up and her supervisor had problems finding it.  They were very condescending with there tone and tried to convince me that i didnt deposit the check. They also wanted me to come in to prove that i did. What a bunch of female morons

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Holly Ravine Branch at Cherry Hill, NJ
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Not happy with this branch. Done with TD because of it.
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by bonanza99, Mar. 21, 2011

I went to the Chinatown branch during my lunch hour to do a bank wire transfer to a friend. Filled out the paperwork, signed everything, was told that everything was fine. Got a call two hours later saying that there was something wrong and the transfer didn't go through. The staff couldn't help me with my bank transfer and even worse wasn't willing to try. They wouldn't tell me what was wrong with the numbers that I provided and insisted that I call their bank transfer desk until they figured out that the number was internal and I couldn't actually make the call. She was trying to get me off the phone as fast as possible. I am done with TD Bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chinatown Branch at New York, NY
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TD Bank
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by jasonlee1223, Mar. 03, 2011

TD Bank is the worst bank I have ever delt with. They are not even a U.S. bank its headquarters are in Canada. Come on people we are americans lets keep our money here in America. I am closing my TD account tomorrow. It was Riverside National Bank before it was bought out by TD. I know other people that currently us TD and I will be telling them as well to try and get away from this bank as fast as they can.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, City Line Ave Pa Branch at Philadelphia, PA
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They will Buy!!
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by moose1946, Feb. 24, 2011

I have called a TD Bank in VA. They said they will buy your Dinar now and after the revaluation up to $1,500.00 and that is all!!!  I have 4.5 million. Do I just keep going in daily for three months to cash in?

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Manassas/Digges Road Branch at Manassas, VA
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worst bank iv come across in fl and rhode island
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by onlyone, Jan. 27, 2011

This is the bank fromm HELL!  Its like when you make an account you sign the dotted line to bury yourself alive in fee's!!  They hold cash deposits in pending they charge charge charge!!! They do not care about the customer nor the loyalty of tome with the previous bank! Business and personal is what I had!! Not any more wachovia is the bank for me...everything Is convient and free!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Lakeland Beacon Road Branch at Lakeland, FL
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BRING BACK COMMERCE!
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by MissMelissa4747, Jan. 24, 2011

I had Commerce bank for about 10 yrs, I NEVER had any problems with them. They were always very fair if there were any unauthorized charges put through to my account. They took care of everything in a very timely manner. I've had nothing but problems with TD Bank, and they do not have the same policies as Commerce did regarding unauthorized charges. I had a merchant accidentally put a payment through twice, and I was left with no money prior to going on vacation. I begged and pleaded with the branch to please reverse the charges and they would not, and it took them over a month to reverse the charges back through. It was a nightmare and I had to actually go in the branch several times to speak to someone. After this incident I closed my account. The only good thing about this bank is their hours, but the hours are not worth the aggravation if something goes wrong with your account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Parsippany Branch at Parsippany, NJ
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This bank needs to be investigated by the feds ...
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by PatriciaG, Jan. 22, 2011

but it's entirely possible the feds are in bed with them.  Notorious for creating unwarranted fees (they'll take them off when you show proof but they're banking on a large percentage of customers not bothering) and postponing deposits until a fee can be manufactured, TD is quite possibly the worst bank since Bank of America.  Commerce was an excellent bank and I was with them for a number of years.  TD was a nightmare experience of the highest order.  If you live in the vicinity of Haverford PA, you can go across the street to Sun Federal Credit Union for much better service and rates.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
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TD Bank, Needham Branch
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by greenmermaid, Jan. 07, 2011

I recently closed my account with TD Bank-
due to predatory practices--many unwarranted overdrafts- where I only managed to get (after a fight) partial reimbursement. The manager, appears (fakely)_ sympathetic, but she is actually a bloated caricature of a predatory passive- aggressive "manager"- actually enjoys seeing people fearful and confused. I went to Dedham Savings and have had the relief of working now with a bank of integrity, with employees who seem really happy to help. They assured me that the last move TDBank did, charging an overdraft even though money had been transferred to cover the "pending" charge- was unethical and that a Dedham Savings bank would never do that. Indeed, I was informed a class-action suit is currently underway for this very practice.TdBank shifts the order of how purchases pend and even swoops in while paychecks are pending submission with overdraft fees. I lost almost 600 dollars in six months to false overdrafts - and as a teacher and single mom- this basically stolen amount was devastating. Avoid stress- avoid this horrible immoral bank and "monster manager"- a wolf in sheep's plus-sized apparel.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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