TD Bank, Review

TD Bank, Review

Average rating stars based on 397 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
119
4 star:
12
3 star:
12
2 star:
15
1 star:
239

A total of 119 Reviews with 5 Star

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VERY HAPPY CUSTOMER
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by jackielu, Mar. 14, 2013

I have had nothing but a wonderful exp. so far with this bank and branch in particular. They are very helpful! I opened an account online, and for some reason didnt get a confirmation email saying the account was open. I called, the woman I spoke too was very nice. She helped me look up my information and told me all I had to do was come down with my deposit.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Sturbridge Branch at Sturbridge, MA
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Personal & Business
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DrRadner, Feb. 20, 2013

Amazing branch! They have undergone a lot of staff changes in the past few moths and have a stellar team of employees. I go see Jasmine Pellerin and she has always taken wonderful care of me. She always seems to get the job done, goes above and beyond to provide great customer service, and does it with a smile. I'm a customer for life.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Falmouth Branch at Falmouth, ME
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by Karyn 2014-12-16 11:08:54
My comment is about how I was treated at the inside of the branch this morning - 12/16.
I stopped by the Famouth Branch to pay off my car loan. I waited for the the person ahead of me to finish and I walked up to the teller. I said good morning how are you? she id dinot repsond - I said OK -I would like to write the final check on my car loan can you let me know the final amount? - I gave her the coupon - she shoved it back at me and said - didn't you get a letter? I said I live on an island and sometimes our mail doesn't get there in a timely manner and I know that my payment is due today. Well, I will look but it wont be accurate - she huffed at me. She did not offer to call or help me in any way. She then proceeded to bark the amount at me - I wrote the check - I have written the check to TDBN for years - she then pointed out in a very nasty way that TD has not been TDBN in years ... I said nicely as I could I am sorry I have written it that way for the past 5 year san never had a problem - well she huffed again and muttered something like .. you could stop payment that way if you want cause it is the wrong name. .. I asked her for a receipt and she looked as if I insulted her asking for it - she did give it to me and I left - not a great customer service experience - just terrible in fact.
Great Staff
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Tracie, Jan. 24, 2013

Great staff, always helpful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sturbridge Branch at Sturbridge, MA
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Have a positive attitude...
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Miha, Jan. 16, 2013

I have been banking at TD Bank for many years. There service is better, and better every time I visit the branch on 260 Park Avenue, I like there offers, the tellers are friendly and trying there best.
The new manager is a very professional, polite, and handsome young man.
I will continue to used the TD Bank, and I will recommend it to all my friends.
Always have a positive attitude...


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 21st & Park South at New York, NY
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It all depends on the branch
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by honestabe1, Dec. 27, 2012

I have no problem writing reviews on any business, good or bad. In this case I have to give high marks to the Bensalem Branch on Hulmeville Rd in Bensalem,Pa. Lets be honest this is big business and most big businesses could care less about the little guy but this branch is different. I had to get a new license because I thought I lost mine. It showed up a week later in my mailbox. I'm guessin the teller forgot to return it when I was last at the drive thru and didn't realize it. I told them that I thought they should reimburse me for the cost to replace my license and they DID! They've always been nice to me and as accommedating as possible. I'm sorry to see so many bad reviews and wanted to let anyone who reads these to see that all the stores are not bad. I guess it just depends where you go.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bensalem/Hulmeville Branch at Bensalem, PA
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Angelina
 5star Overall Rating
by whoduzitbetter, Dec. 12, 2012

Angelina was able to help me out with a transaction issue that the other reps failed to fix.  She was very understanding and prompt with her response.  Thank you Angelina!  Westwood, NJ branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Westwood Branch at Westwood, NJ
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Very Happy Customer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by buddykate, Dec. 10, 2012

I love having a neighborhood bank where you know them and they know you!  Margaret is always so friendly and helpful.  She is always able to help me figure out my needs and concerns, and always is as happy to see me as I am to see her!  The bank is always clean.  The hours are awesome!  I am one very happy customer!  Thank you Margaret xoxo

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New Haven/Foxon Blvd Branch at New Haven, CT
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Great service and tellers
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Lulu88, Dec. 07, 2012

At the local TD banks I use--Main St in Northampton and Russell St in Hadley--I have always found calm, competent, friendly, skilled service. Short lines, help from managers, free notarizing, lollipops. Tellers are universally polite regardless of the customer's apparent status--to those depositing a few pocketfulls of coins and crumpled bills, to people like me who always need their account number looked up.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Northampton Branch at Northampton, MA
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Outstanding Customer Service
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by KingstonMama, Nov. 27, 2012

We have been banking at TD in Kingston NH since we moved here 2 years ago. The people that work in the bank are very competent, professional and extremely pleasant. We have five accounts and do a lot of business with this branch.  I frequently use the drive-up window too.  We have used branch services in side the bank many times, always with great service.  They have a couple of notary publics on staff, and we have used that free service several times.  We have never had to wait long. My little boy loves to use the automatic coin counter inside. Five star rating from us!  We love this bank and the people who work there, especially as compared to the lousy service we were used to at the other bank (won't mention the name).

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Kingston, Nh Branch at Kingston, NH
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RE: People complaining about branch phone #
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by chrisjbritt, Nov. 11, 2012

Phone numbers are listed on this site and on TD's website...did you try information (411)? You could always get a business card from the branch. Typically tellers are busy with people at the branch and I get better service via their 800 number support line. Always answered in under a minute...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Tierra Verde Branch at Saint Petersburg, FL
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TD Bank Pinehills Plymouth, MA
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by chrisjbritt, Nov. 11, 2012

Some of the most fantastic, friendly, professional, and wonderful bankers I have met. To those who complain about fees, I leave this advice as it is clearly the consumer's fault for not reading account disclosures and/or what they signed when opening their account.

If your account went negative after a year of what appears to be a "dormant" account over a $35 fee, you should have done one of three things:

#1: Place a small deposit and then a small withdrawal the following day or so to create "activity" on the account and avoid a dormant account fee.

#2: Read the account disclosures you received when opening the account. Banks often change their disclosures and mail you updated fee schedules with your statement. Most people seem to ignore these.

#3: Most times bank waive monthly fees for the first year if the minimum balance isn't maintained each month. After a year, they impose those fees (see #2 above). For example, my monthly minimum daily average requirement is $2500 checking and $500 savings on my business account. If I fall below that, I am subject to a monthly $24 fee.

These are general rules for most banks and is based upon my experience with TD Bank...I am not an employee; just a happy customer.

PS: They always have dog treats for my dog and he loves visiting the branch! No ATM for us!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Pine Hills at Plymouth, MA
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Awesome staff!
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Georgia, Nov. 04, 2012

I live in Georgia but travel to NYC every other month to tend to my mother's financial issues. The staff at this bank has ALWAYS been very friendly and helpful. GREAT attitudes even when the bank is packed. Your customer service is EXCELLENT.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 42nd & 9th Times Square Branch at New York, NY
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Wonderful folks and great bank too!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by psichedout, Nov. 01, 2012

I have used this bank in MA throughout the USA where available and now in MT. Pleasant. The folks there are fabulous and have even stayed past closing time to finish up with me. They are responsive when I call them on the telephone and remember me when I go inside and I haven't done that very often. Their statements are easy to read and usually correct which I cannot say about a lot of banks...If you have a problem, let the mgr. know and I bet it will be taken care of.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Mount Pleasant Branch at Mount Pleasant, SC
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new customer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by newbie, Oct. 26, 2012

treated the way a customer should be. I felt very good in picking this as our bank in Florida. Great people work there.
We are from Canada.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Winter Haven Branch at Winter Haven, FL
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TD BANK
 5star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Zelda, Oct. 15, 2012

I really like TD bank because of its convenient locations and great customers service. When  lost my Debit Card n the matter of minutes mine account was closed and I received the new one. The whole operation took just few minutes. I love this bank!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New City Branch at New City, NY
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TD Sebastian FL
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by CSRA492, Sep. 26, 2012

Reading all the negative comments from NJ and MA, I'm beginning to wonder about (a) the customer, (b) the staff hired by the individual bank. These com ments just don't seem to match up with my experience here in Sebastian, I couldn't be happier with my experiences  they are polite and very helpful the office is spotless the staff are well presented and very professional  they always have a dog "cookie " for my best friend. I  had to make a complaint it would be that they don't have a system that I love and have become accustomed to with a few other institutions with which I have dealt.... and that is the ability to go on MY computer and transfer funds from one account to a TD account!!! Major inconvenience!!!! and having said that I guess that I will just have to "suckitup"  until they can come into the 21st. century
CRA492@gmail.com

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sebastian Branch at Sebastian, FL
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Great bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Taver, Jul. 26, 2012

Great bank, convenient, nice staff.  Not sure why "Rentals" is commenting on one of the branch's attire and what the required dress code is. Those of us who look at any review want a review of your experience of a particular product or service, and in this case, mine was really positive.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Winter Garden Branch at Winter Garden, FL
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A better than average bank!
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 3star Other Services
by mike32779, Jul. 20, 2012

A better than average Bank!  Their HOLD policy on check deposits is a little irritating.  My local community bank has known me for years and gives me instant access to my full deposit.  I don't think I'll ever get there with TD Bank as they are big and mechanical.  That's why I will never transfer the bulk of my banking from my community bank, even though TD Bank asks me to do so everytime I go in there!  It's sort of a game now!  They smile when they ask me, knowing already what my answer will be, and also already knowing the policy they will need to change to get me to consider it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longwood Office at Longwood, FL
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Very friendly!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by fireyiced, Jun. 30, 2012

I went to TD Bank on Calhoun and (I think) East Bay?
As soon as I walked in around 4:30- The bank was SLAMMED PACKED! I just needed a cashiers check and to deposit another check.  The very friendly girl there named Tiffany(I think) Made sure that I was taken care of and was so very polite! She kept me occupied while everyone was being handled at once. I could not have asked for better customer service. Very polite, courteous, and thoughtful. I give them 10 stars!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Charleston Main Branch at Charleston, SC
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Loan
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Darlaqueeny, May. 23, 2012

Im surprised that people were unhappy here.  I found that  the Pelham branch so far is the best one out there.  Everyone was nice, knowledgable.

The Scaresdale branch is the worst.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Pelham Branch at Pelham, NY
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