TD Bank, Review

Bogus Overdraft Fees - Royersford PA branch
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by mgrande5, Sep. 28, 2012

Was charged 3 overdraft fees for a total of $105.00. Nobody at either the customer service number OR my local branch could explain the charges nor would they refund them back to my account. I presented them with math & totals of transactions, along with statements. Regardless, they would not refund although the bank made the error when processing debits to cause the overdrafts. Their rebuttal was "You should've made another deposit to cover the amount in these such instances." WHAT?? I will be leaving & moving to another institution. Banks these days have some nerve!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Harleysville Branch at Harleysville, PA
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TD Bank’s Penny Arcade scam at levittown, PA
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by SAMy, Sep. 27, 2012

My kids were saving changes for vaction for last ten years. It was 45 lbs bag and closed to $700 which i counted but came out $622 in Penny Arcade. I filed complaint to TD bank. If nothing happen, I will close all my accounts.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Levittown Branch at Fairless Hills, PA
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TD Sebastian FL
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by CSRA492, Sep. 26, 2012

Reading all the negative comments from NJ and MA, I'm beginning to wonder about (a) the customer, (b) the staff hired by the individual bank. These com ments just don't seem to match up with my experience here in Sebastian, I couldn't be happier with my experiences  they are polite and very helpful the office is spotless the staff are well presented and very professional  they always have a dog "cookie " for my best friend. I  had to make a complaint it would be that they don't have a system that I love and have become accustomed to with a few other institutions with which I have dealt.... and that is the ability to go on MY computer and transfer funds from one account to a TD account!!! Major inconvenience!!!! and having said that I guess that I will just have to "suckitup"  until they can come into the 21st. century
CRA492@gmail.com

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sebastian Branch at Sebastian, FL
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Lazy Female Manager at Topsfield, MA Branch
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by TopsfieldCustomer, Sep. 25, 2012

Been with TD Bank for 15 yrs. A couple years ago, I needed to transfer money from my home equity line to my checking account. A young female manager at the Topsfield, MA branch said snidely, "You can do this online ya know". Um, sorry to make you work, guess I should do it all online and don't need any of you workers. Well turns out it isn't possible to do this transaction online, I tried but the website wasn't cooperating. Then this year when we tried to open up IRAs at tax time NOBODY in the branch had ever done one so they had to call some help line as we sat a long time. Um, TD Bank, I suggest you train your people on your product line?

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Topsfield Branch at Topsfield, MA
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TD Bank
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by LolaVelez, Sep. 21, 2012

OMG!! I just got of the phone with the rudest person from customer service her name was Katie she works on the branch from Budd Lake I don't have her last name. She was NOT HELP Full at all and RUDE Beyond believe. A total (B%^&$&) People like this bring copanies a BAD name.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Budd Lake Branch at Hackettstown, NJ
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Victory Blvd STATEN ISLAND WORST
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by CHEMIST, Sep. 19, 2012

The tellers are racially biased here against the white person.  I was treated horribly...and closed out a six figure  account.  Want abuse?  See for yourself.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Staten Island/Victory Branch at Staten Island, NY
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Rude employees
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by Lakers2421, Sep. 05, 2012

The employees at this location have the worst attitudes ever. The girls there are just so rude to customers.The fact that the managers think its okay to continue to have such terrible staffs is beyond belief. The only reason why i continue to go there is because of my job. Otherwise i would have nothing to do with then at all.

* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
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Massachusetts customer service great
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by cassis, Sep. 02, 2012

Just stumbled across this site when searching for Sunday hours for my TD branch, and noticed a lot of really bad ratings, especially noting customer service at NJ branches.  I'm unclear why NJ customer service is so bad, but it doesn't seem that relevant to the Massachusetts branch we're rating here.  I've found the customer service at my local branch -- Mansfield, MA -- to be stellar: that and their extended hours are two of the main reasons I bank there.  

I've not taken a loan from them, so I can't speak to their loan service, but I have had them *ask* me if I didn't want a loan: I suspect they offer based on credit rating, not just perceived ability to pay.  

Banking with them has been a pleasant experience.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Mansfield Branch at Mansfield, MA
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Overdraft scam is REAL
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by Whydidtdscamme, Sep. 02, 2012

I have been banking with TD since it was Commerce, and always loved the free coin counter, the later and sunday hours, and many other conveniences, but I had such a bad experience and I feel like i am possibly being scammed by them.

I deposited a large check from an estate account with another bank, into my checking account 5 days before a holiday weekend. I continued to monitor my account online to see when the check would clear, as I know and fully understand that large checks from other institutions take longer. After 4 days, my check had cleared in full and the balance was showing as available funds on my online statement. I made purchases with my debit card against this balance and they were approved. Then, the first day of the long holiday weekend, I check my online account and the balance from the check was suddenly under "pending charges", and my account was overdrawn from the purchases that were just approved the day before! I also have been receiving fees. I called customer service and they said that a hold was placed on my check and that they cant do anything about it until after the holiday weekend is over. I contacted the account manager who wrote me my check and he assured me that the account had more than enough funds to cover the check he wrote me. Meanwhile, I have a negative balance on my td account and am accumulating overdraft fees. Someone please explain to me how this is not a downright scam?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fischer Boulevard Branch at Forked River, NJ
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WORST BANK EVER!!!!! THEY NEED BETTER EMPOYEES
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by jmk3438, Aug. 30, 2012

Trying to get loan from them is almost impossible. they didnt even work with me to structure the loan, they said i didnt qaulify.    i have collateral and good income coming in and still couldnt qaulify....    anyways i was approved by another institution with no trouble.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Edison/Oak Tree Branch at Edison, NJ
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Mullica Hill Customer
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by Jsac, Aug. 21, 2012

The absolute wort in every sense of the word.  Any Internet bank would be more helpful and professional than TD in Mullica Hill.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mullica Hill Branch at Mullica Hill, NJ
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TD Bank Overdraft fees and customer service
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by Mal1, Aug. 18, 2012

I have never  put a post on this site before, Yet, TD Bank motivates me to doing so…My story is long and  parts of it I still do not understand stand due to customer service  being (rude, condescending, confused or frankly not knowing what they are doing) .. TD Bank makes their money off overdraft fees, look it up in Google, type up complaints with TD Bank.. When you sign up for them, really question their over draft plan… Also, even if you have direct deposit, your check is on hold in pending up to 48 hours. Do not even get me started in their way of  pending  services(check, automatic withdrawal) .Also, I went to Tewksbury Mass branch, I ask the teller, I have a 150.00 in bank, I need to get 185.00 money order and I have 700.00  check from my job.. Is there a way we can cash it and I can use 35.00.. Lady said “yes” and stated that cashed all funds will be available.. I said great, but I asked, it takes up to 24 hours for check to cover, doesn’t it? She stated “nope”... So I did that... Well, assuming I had all that money, I used my debit card... Huge mistake, over draft Bank fee, after over draft fee... Hours on phone explaining what happen, and costing me over 300.00I can say I will never go to this bank again... I am closing my account and going somewhere else... Please do me a favor whoever reads this, just Google TD Banks complaints, read up on it... Even if you do not believe me, just look into these people... I also had other issues about their fees, but the most common complaint is their overdraft fees and pending payments..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Tewksbury Branch at Tewksbury, MA
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TD Bank
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by Gretta, Aug. 09, 2012

I started with Commerce Bank for a mortgage and accounts.  They were great then TD Bank came along.  Since rates have gone down I applied for a lower rate and was told I did not qualify to borrow that amount of money???? I have had my mortgage for six years.  When I called them and said I already was given the money for my home all I wanted to do was refinance so I could get a lower rate which would lower my payments.  Since I have direct withdraw for my mortgage a payment has never been missed or late.  I was told well we can't refinance your home.  I had already closed my checking and savings when they started to charge me to get my own money out of my accounts. I now have my home up for sale and can't wait to sell my home and pay them off.  I will never do business with them again.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Thorndale Branch at Downingtown, PA
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Worst customer serive
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by Boncuk, Aug. 08, 2012

Worst customer service I have ever seen in my life. I could not even believe that TD Bank could hire these people who has no idea how to talk to customers. She was not only rude but also mean at the same time being sarcastic. She was yelling and screaming behind me while I was leaving which I only heard aloha not the rest but I dont think I will ever have any kind of business with TD Bank anymore. There are millions of educated nice people around looking for a job and these nasty people have jobs working at the banks, unbeleivable. By the way her name ise Yolanda if you happen to go to that branch, I would not deal with her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Lodi Branch at Lodi, NJ
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worst service ever again and again
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by meghanmaybach, Aug. 08, 2012

Never in my life have I been so appalled by customer service/the attendants anywhere. I have been going to TD bank for my entire life, since it was Commerce and I have never been so disgusted by how rude workers can be. I cringe when I have to step foot in the TD bank in West Long Branch due to the workers. I have had many incidences where the workers have just been straight up rude towards my family and I but I have overlooked these incidences because my father was friendly with all the workers and I figured they were just frustrated sometimes possibly due to a hard customer. This morning I had gone into TD bank in West Long Branch to use the change machine and cash a check. I understand that the penny arcade is absolutely the worst thing the workers have to deal with in their workday, however this is a job they chose to do and problems occurring with this machine are rarely the customer’s fault. I had put my money in separate bags divided by pennies, nickels, dimes, and quarters (I had put a half dollar in there too because the machine has taken them before), and made sure nothing else was in my bags. When I put my change through the machine, it told me there had been a problem so I asked for help from one of the staff members. She could not originally see what the problem had been so she asked over another member of the staff. This associate had realized there had been a rock stuck in the machine. I know the rock wasn’t mine due to 1. I had just organized and shifted through my change twice and 2.  The machine broke before even a penny of my money could be counted; however the workers blamed me for the rock. Trying to get over the fact they were blaming me for a rock I told them I was sure it wasn’t mine, I had cleared my change. The workers replied with “that’s what they all say, you obviously didn’t do a good job.” I kept my mouth shut to her comment and waited as a third worker came to try and get the rock out. One worker got a cut on their hand and another said her hands hurt after trying to take off the turn the machine and they blamed me once again for ‘getting hurt’. I still didn’t say anything. They finally got the rock out and the one attendant said to me “you obviously didn’t a bad job, it looks dusty in the change machine” and picked out my half dollar coin. What she was implying is that I was obviously the one who had the rock in there. She didn’t stop there though; she turned back and said “great now she broke the machine with her rock.”  Although this rock was 100% not mine, but if it were, either way, I never want to hear a worker blame a customer due to a machine error or for any error in that matter of fact. I offered to help and I offered to pick my change out of the top since it had never gone through (since the rock was there before my change could even get to that part of the machine). I am so appalled by the way the two female workers acted towards me and especially the ones commentary. They should NEVER be allowed to work in a customer service area with attitudes like theirs. I cancelled my account with TD today because I honestly am so angry at how I was treated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Long Branch at West Long Branch, NJ
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Wow...if you don't mind waiting...and waiting...
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by Trop1, Jul. 30, 2012

I was told that I had to go IN PERSON to change my address on file when we moved. Once there, I had to sit and wait 15 minutes for a rep to bring me into her office and then it took an ADDITIONAL 45 minutes to change my address in the system! (There is something called "the internet" that might have made this endeavor much easier - why they don't offer customers a way to change their address on TD Bank's website is beyond me, even by phone would have been great - I also have a St. Mary's Bank account and it took 1 minute by phone to change my address!)
Also, they are highly understaffed, especially at lunch time. I have had to wait from 3 to 10 minutes for someone to even acknowledge I am at the drive-up window which is a long time to wait wondering if they even know I'm there. There are times I will wait, then someone else drives up (and also waits) and the other person is assisted first as I continue to wait.
I've had my TD Bank account for over 30 years and was also told with the new fees that were implemented a few years ago, that I would be exempt because my account would be "grandfathered" in with no fees, however they lied. I am charged monthly maintenance fees. I'm pretty much done with the inattentiveness of this bank on Rte 101 in Bedford and will be transferring all my funds to St. Mary's Bank (who, by the way, don't charge fees).

* this reviewer has be with this bank for >10 years
* this review was made on TD Bank, Bedford Branch at Bedford, NH
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Great bank
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by Taver, Jul. 26, 2012

Great bank, convenient, nice staff.  Not sure why "Rentals" is commenting on one of the branch's attire and what the required dress code is. Those of us who look at any review want a review of your experience of a particular product or service, and in this case, mine was really positive.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Winter Garden Branch at Winter Garden, FL
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SURPRISED BY ALL THE NEGATIVITY
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by Doriasue, Jul. 26, 2012

I AM SHOCKED AT THE NEGATIVITY AND LARGE NUMBER OF SUCH.
YES, THEY PUT A HOLD ON A LARGE CHECK GOING INTO A CD FROM A NEARBY BANK - BUT OVERALL THE BANK I GO TO NEAR MY HOME IS FINE WITH ME....WE HAVE SWITCHED FROM BANK OF AMERICA AND ARE PLEASED WITH OUR SS AND PENSIONS GOING  HERE.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Royal Palm Beach Branch at West Palm Beach, FL
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A better than average bank!
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by mike32779, Jul. 20, 2012

A better than average Bank!  Their HOLD policy on check deposits is a little irritating.  My local community bank has known me for years and gives me instant access to my full deposit.  I don't think I'll ever get there with TD Bank as they are big and mechanical.  That's why I will never transfer the bulk of my banking from my community bank, even though TD Bank asks me to do so everytime I go in there!  It's sort of a game now!  They smile when they ask me, knowing already what my answer will be, and also already knowing the policy they will need to change to get me to consider it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longwood Office at Longwood, FL
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SWEATER REQUIRED IN 90 DEGREE WEATHER-Ridiculous!!
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by Rentals, Jul. 17, 2012

I have been a customer with the bank for over 20 yrs back when it was Bank East, Farmington National, Bank of New Hampshire, TD Banknorth and now TD Bank.  I have seen a lot of changes in this bank since it has become TD Bank.  I am appauld at the fact that in 90 degree weather these tellers have to wear "sweaters".  Are you kidding me? It looks totally stupid especially in a "resort town" of Wolfeboro.  What is the matter with a nice "cool" polo shirt with your Logo.  Shame on the person that has to make people where this stupid looking sweaters in this heat.  Is it a "Power Play" over employees.  Another aggrevating thing is you took all the pictures of "Wolfeboro" off the walls and only have advertisments of "TD Bank" stuff.  It looks cold.  What about some pictures of "The Oldest Summer Resort" in America" on the walls.  Shame on you.  Another cold idea by someone.  Look at your ratings, people.  You are not listening to your customers.  Your Wolfeboro employees are wonderful.  Start taking care of them and listen when they ask you for something.  I have been in business for 20 years.  You keep people by treating them like you would want to be treated.  You would like to wear a long sleeve sweater in 100 degree heat.  I hope you are abiding by the same rules.  
You require me to rate you.  Your employees are top notch and would give them an excellant rating.  The way you treat your staff is poor. The company itself to me is very poor.  I would not want to ever work for a company like TD Bank.
I have thought very seriously about moving my business and personal accounts to a "small local bank" but your employees have keep me coming back.  Your employees make you money.  Take care of them.   

Sincerely,

Upset customer..


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wolfeboro Banking Branch at Wolfeboro Falls, NH
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