TD Bank, Review

td bank stratford nj
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by unknown342, Dec. 31, 2012

This bank is a training bank- the tellers are not knowledgeable or friendly,the atmosphere is very very impersonal,no one seems to care how longs the lines are, how many mistakes are made or how disgruntled the customers seem to be. There is no service- its like pulling teeth to get any answers to a question- and then, the answer is wrong. Even when this was Commerce bank its service was poor. Customers left this bank and went to TD Banknorth- now we are all forced back to this mediocre establishment. This is the absolute worst TD Bank in the tri-county area.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford, Nj Branch at Stratford, NJ
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bagged
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by charliesly, Dec. 30, 2012

Short fat teller NASTY!!!!!!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Palmer Park Branch at Easton, PA
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Customer
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by fredtee, Dec. 30, 2012

Tried to obtain cash from ATM in TDBank, Merrimack.  ATM gave me a receipt, but no cash.

Clerk in bank said, this was a problem with their ATM machine...had happened before.

So now I am charged with a withdrawal without getting the cash.  The ATM machine should have been taken out of service the first time this happened. LOUSY SERVICE
 

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Merrimack Branch at Merrimack, NH
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Business Man
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by Businessman, Dec. 26, 2012

Horrible place. Very nice until they get you into signing up for an account. They make promises they cannot keep!!! Rude staff also.. Very disappointed

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Boca Raton-Mission Bay Plazabranch at Boca Raton, FL
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Orleans Branch
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by tearwatertea, Dec. 24, 2012

My family has done business with this bank since the 1950's; yet they treat me very badly. There are a variety of things they have said and done that i don't want to mention here. The thing is they are far too nosey and "small town" to do business effectivly.
I'm going to use the Barton branch whenever possible.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Barton Branch at Barton, VT
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WORST BANK
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by zeole, Dec. 14, 2012

Stay away from this bank!!!!!! To bad they dont have a zero button!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Dalton Branch at Dalton, MA
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Horrible customer service
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by LMTJamie, Dec. 13, 2012

i went in to the bank at the kittery location for a deposit from my store, and i was appauled at how the teller spoke to me. she told me that a piece of jewelry i was wearing was gottie. i totally understand that everyne has their own opinions but she did not need to repetitivly tell me that somethin i was wearing was ugly and elaborate at how she does not know how any one would wear some thing like it...

i WILL NOT use this bank in the future for my own banking, but i am obligated to use it for work deposits. VERY UNHAPPY. . .

* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kittery Branch at Kittery, ME
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HORRIBLE Customer Service
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by betterluck12, Dec. 07, 2012

Absolutely awful.  We have been banking with TD Bank in Brevard, NC for almost 4-month now.  Customer service is HORRIBLE.  We filed a loan application and had to call them 3 times to find out the status.  They take no pride in providing quality banking service to their customers.  Two of the managers at the Brevard branch are never there and impossible to get ahold of.  Left multiple message with no response.  We are closing our account.  Do not waste your time.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Brevard Branch at Brevard, NC
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No! This branch is the worst!
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by JRnj, Nov. 23, 2012

I would give the Princeton, NJ store a zero star rating if I could. I normally use the Hillsborough, NJ store, which is really great, however, this store is a bit closer. However... every time I have used the Princeton store I have either been treated rudely by the young tellers, the relief management staff is completely useless, and some of the full-time staff gets it wrong more than not. All in all, this is the worst branch I have ever gone to in the entire TD bank system. I also know that due to poor management oversight, this store has found some of its tellers accessing private client information! Very poooor management!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Princeton Branch at Princeton, NJ
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WORST BRANCH
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by Mya2012, Nov. 23, 2012

I HATE HATE HATE this branch. Tellers are very slow, very rude, and never prepared. Even when I call ahead solely for a quicker visit, it does nothing. They NEVER want to pull money from the vault, and leave me standing there while their machines count out tens of thousands of dollars like I have no where else to be.. The line is ALWAYS long and they take FOREVER to do the simplest of tasks. There is nothing good about this location besides the ONE teller that is polite to me, Lisette. Irene is very rude and should NOT answer phones. I am always put on hold for such long periods of times and sometimes even forgotten and left hanging on the line for close to 30 minutes before I realize they aren't returning to the call. I cannot stress enough how much I hate this location, it's a sin that it is right down the road from me.   

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Pennsauken Branch at Merchantville, NJ
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SHAME ON TD BANK!!!!
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by Nonnafromnj, Nov. 14, 2012

I CALLED TWICE TODAY TO CHANGE AN ADDRESS ON BOTH OF OUR COMMERCIAL ACCOUNTS...DUE TO THE CHANGE OF TREASURER IN OUR ASSOCIATION.NO ONE RESPONDED!!!!I PREVIOUSLY CHANGED THE NAME AND ADDRESS AS SOON AS OUR NEW BOARD TOOK EFFECT! SO (HOW STUPID THIS BANK IS)...THEY CHANGED THE NAME BUT DIDN'T CHANGE THE ADDRESS???? I CAN NOT BELIEVE HOW SOME PEOPLE HAVE THESE JOBS! PLEASE...GIVE THESE JOBS TO PEOPLE WHO REALLY NEED THEM. I JUST PHONED AGAIN AND THE ONLY PEOPLE THERE ARE TELLERS...NO MANAGEMENT???? NO VOICE MAIL??? NO CUSTOMER SERVICE AFTER 6PM??? SHAME ON YOU TD BANK...I LOVED COMMERCE BANK...JUST NOT THE SAME ANYMORE!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Atrium Branch at Cherry Hill, NJ
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STAY AWAY
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by Blue20, Nov. 12, 2012

STAY AWAY! I applied for a loan, I was conditionally approved, they received all the paperwork with in a day. After 45 days they denied me ON THE EVENING OF THE LAST BUSINESS DAY BEFORE CLOSING stating that the income is not stable. They had the information for 45 DAYS! They also told me I should purchase house insurance, which I did. They made a fool out of me. Stay away from this bank, they do not care about customers what so ever. Any bank is better than TD Bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bristol, Ct Branch at Bristol, CT
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Horrible Bank!!! TD Bank Hampstead NH
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by DONOTUSETD, Oct. 29, 2012

I swapped from bank of america because I could not stand the fees anymore. I went to TD Bank in Hampstead NH. I openned a business checking account. I made a deposit and went to get fuel or supplies for my job. The check took over a week to go through and the account went negative by $12 USD... By the time I went back to the Bank on Friday (only a few days) The account was at $310 negative because of a constant fee after fee. So I went in and said there is a check pending and I should of got $100 from that deposit as I have many many times before... It didnt show up until I went in and complained about it. They also wouldnt return any of the fees. The account was put back to positive and I walked away pissed but still keeping in mind, you need a bank account now adays. It seems like deposits go into their bank at times that will make them money in fees. if they see charges on the same day as a cash deposit, they will delay the deposit to be sure that they will get fees out of you. We then currently I deposited a check of a large amount for a big job I did. (about 2k) I had multiple people that needed to make payroll. Well the bank put a hold on the check to verify or some-crap like that, then told me it needed to clear through a longer system. I have been waiting over 2 weeks! So I have been going down there and calling randomly to see when to expect the money (keeping my cool) and they keep giving me a runaround and saying each other is not doing their jobs or not doing it correctly. I have one person who already has told me not to ask him to show up to work anymore. I called the customer (embarasingly) and told her the story, she checked and said the money was removed from her account the day she wrote me the check. I have talked to the branch managers and multiple people and finally last week (thursday) the lady told me to expect the money today (monday) and I called today and asked to speak to the person who gave me today as a date and the person who answered the phone (probably a teller) asked my name and said hold on. she came back and said she was tied up and would call me back (I have heard this every time i went into the bank and called and NEVER got a call) So this time I asked to speak to who ever was available. This time it was the branch manager. She answered the phone "Yes, [name]?" I asked when to expect the funds so I can write the checks to my guys. She said "I know that you have been told that today is the day." (angrily) "Your account is $xx.xx so it doesnt look like its there does it?" I said no, I just wasnted to know if it was definately today so I can tell my guys when to expect it. She then said "TD BANK HAS THE RIGHT TO HOLD YOUR MONEY ANY TIME THAT THEY WOULD LIKE. ESPECIALLY SINCE YOUR ACCOUNT ISNT OF HIGH VALUE TO THEM" I was floored, so here I am writing reveiws allll day to make sure my story is heard! I do not know if this is how the rest of TD is, but its not the most convenient bank for us, Its most convenient to them!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hampstead Branch at Hampstead, NH
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Rude & Unprofessional
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by Brittany, Oct. 27, 2012

The TD Bank on the corner of Calhoun & East Bay Streets is by far the worst bank office of ANY bank I\'ve ever visited. Very poor customer service. The blonde in the very first office is the most rude person I\'ve ever had the displeasure of meeting, not to mention unprofessional and totally clueless. I needed to pick up some information for my boss who is their customer and she acted like she was bothered by me, couldn\'t find what was needed and then to top it off what she finally did give me was wrong. It is obvious that she has a problem with black people. I was told by another employee when this blonde walked away that they have had lots of complaints about her and her rude attitude. I will never step foot into this location again and my boss (who has probably 6 accounts, loans and almost a million or so on deposit with them) said he\'s sick of her attitude too and is ready to pull all of his accounts. I hope someone at TD realizes what a horrible, cold, unfriendly and RUDE person they have working here at this location!!!! I\'ll stick to First Federal. AT least the people there are nice and act like they have some professionalism.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Charleston Main Branch at Charleston, SC
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Bad Bank Staff
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by nothappycamper, Oct. 25, 2012

I have tried calling the bank10 times in a span of 2 hours today.  NO ONE PICKED UP THE PHONE!!!  Yesterday I tried to call just as many times for just as long. No one ever picked up. The service is terrible.  I opened a business checking account, and they never informed me that after a year the account would be charged. I asked them if it would be charged at any point when opening the account, and they flat out said NO!!  They kept charging the account, and put it in the negative, and kept charging me for the negative account $35 A DAY AND NEVER CALLED OR INFORMED ME.  Then when I went to the bank, they said they can't inform people if the account is in the negative BUT THEY CAN CHARGE IF IT IS!!!!  There are serious issues with this bank.  I will be closing my account as quickly as I can.  Considering their track record so far this will probably take a week or more.  Business owners beware!!! This is a money pit!!!  They in no way support the community, and THEY'RE HOLDING OUR MONEY!?!?!?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Rocky Point Branch at Rocky Point, NY
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The most inconvenience branch in AMERICA
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by Moneysaver, Oct. 17, 2012

Well I don't really know where to start. This branch is horrible and the costumer service it is very poor and unprofessional. The tellers are always on their personal cellphones. The managers  are very low class and they seem to be upset that people are coming to this branch. They make you wait sometimes for almost 45 minutes to cash your pay roll check because they said all the time that this branch is propense for fraud PLEASE I WAS TRYING TO CASH MY PAYROLL CHECK FOR THE AMOUNT OF 130.00 USD. It is ridiculous they way they treat costumers there. I hope this comments really helps this FInancial INstitution to realize that we trust TD Bank and that's the reason why we do have our money on their hands. DO SOMENTHING ABOUT HIALEAH'S BRANCH BEFORE IS TOO LATE.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hialeah Palm Springs Branch at Hialeah, FL
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The most disastrous might happen ! ! ! !
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by Ldavid9800, Oct. 17, 2012

'It's horrible and disastrous to come to this bank I have bee going to hialeah branch to cash my check because always work in the area.I felt supper depressed abused and received the worse of those people. The teller is arrogant and bulgar , I have decided after this terrible experience go to another branch , q poor people will change their checks and leave very upset and disappointed.you don't treat your customers well is horrible ! ! ! ! !
 

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Hialeah Palm Springs Branch at Hialeah, FL
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shitty tellers!
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by chema, Oct. 10, 2012

i was with bank of america for 12 years and switched to td bank due to the fact that spamers somehow were stealing money from my account...anyways every time i go to do business at this location tellers are RUDE! they dont even greet you,i most times have to wait 30 mins for a teller to help me when im the only one on the line! after i started going to the franklin st location managers are not bad other tellers are nice but this indian lady sucks ass!shes rude and i cant understand what she says so i dont talk to her at all...i prefer the franklin st location over the concord st.so stay away from them.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Downtown Framingham Branch at Framingham, MA
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Terrible Customer Service by Managers in this Branch
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by york1984, Oct. 10, 2012

I have had several very negative experiences dealing with the managers at this TD branch. Alan and Sonia have both made me feel like they don't have time to deal with a low balance customer like myself. They are rude and do not have the people skills required in this type of job. I went to Alan for assitance with an issue regarding my account today and his exact words were "I don't know what to tell you" (and he didn't even pull up my account to look at what I needed help with). I work in customer service myself, and I find this treatment unacceptable. I will never go back to that branch, I would rather drive further to Thomaston to get better customer service. Shame on them for charging so many fees and then treating people so poorly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Rockland Branch at Rockland, ME
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Mike D.
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by MikeDJersey, Oct. 07, 2012

Been to this branch six times in three months and you can never find the manager.  Employees are rude and long lines.  There is always an issue with ATM.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Jersey City Branch at Jersey City, NJ
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