TD Bank, Review

The worst customer service a bank can have, they belong in farms there all animals
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by Justin, Apr. 05, 2013

I thought when you go to a bank people are suppose to act in a professional manner, there all rude, they have horrible customer service
They should just close this branch down. By far Howard beach has normal respective king human beings. Maybe management should have some kind of meeting in this place or change employees they are by far the worst

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Ozone Park Branch at Ozone Park, NY
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Mr
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by rrichter, Apr. 05, 2013

The customer service at this branch is dismal.  I have my personal AND checking accounts with this bank and still get "Cold" service when I go into the branch for any reason.  The tellers are fine...all who sit behind a desk are not.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, East Brunswick/Ryders Lane Branch at East Brunswick, NJ
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Owner
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by wendy123, Apr. 01, 2013

I hate this bank but unfortunately they bought out the previous bank.

I personally dont care if they are open saturday and sundays.  

The manager of my branch is down right rude.  Everyone at the bank does things differently.  One person cashes my checks another says only my husband can cash our checks. Mind you both our names are on the accounts.

Everyone at the bank is clueless and slow as molasses~



* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Winter Garden Branch at Winter Garden, FL
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David reeds
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by davidreeds, Mar. 26, 2013

Hi i am writing this just because this bank has made my life hell..they are not able to process a request that you give to them and there people who are working there have no manners and respect to talk to there customers..being a part of this bank i would not advice anyone to open any account with this bank and i would not personally deal with them anymore..sorry to say this but by carrying this attitude you would not last very long in this business that i assure you..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bartow Branch at Bartow, FL
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Don't Expect a Call Back
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by MEAGAIN, Mar. 22, 2013

Called this branch three times thus far without a call back.  Asked to speak with someone about a home equity line of credit and was told that Edwardo was busy with a customer on Tuesday and would call that day.  No call.  Called again on Wednesday and was told Edwardo was off that day and the branch manager Orlando assured me he would call on Thursday.  No call Thursday.  Called again today Friday to be told Edwardo is on lunch and Orlando has gone home for the day.  Guess there really is bankers hours.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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Beware
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by sammy12345, Mar. 18, 2013

Beware of asssistant store manager " Carol DeFalco" NMLS id# 567256 she misleads and deceives. Beware beware beware


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Garfield Branch at Garfield, NJ
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Customer Service Bullies
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by labgirl, Mar. 11, 2013

I called one of the branches today and was appalled at the extreme nastiness and ignorance of one of the Branch Managers. It Makes me sad that people are so verbally abusive to others.  Our anti-Bullying awareness needs to start with adults.  Don't ever be surprised that our children have all become bullies: they are just mimicking what they see the big people doing to each other

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on TD Bank, Tampa Central Branch at Tampa, FL
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localbusinessman
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by businessg, Mar. 05, 2013

The most inconvinant branch. From what I hear from people around this branch, the management hates the place, their job and customers.
so much inconsistencies and incompetence. I'll try another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Tyson Corner Branch at Vienna, VA
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Horrible place to bank, horrible place to work.
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by dancefreak712102, Mar. 04, 2013

This bank is the most out of control most unorganized "professional" office I have ever been a part of. I am not only a used-to-be customer but I am also a past employee of this branch. I just recently left. The work environment as well as the way customers are treated is absolutely pathetic and I am not about that at all. I worked for this bank for 2 and a half years and I must tell you all to take your money and run if you still have it in there. I can tell you from being in the office that you are just a number. They don't really care about you or the security of your money. If you only saw what goes on behind the scenes, you would be scared. Also, the employees are treated like complete dirt. If you walk up to the counter and see a miserable, unhappy teller, it's most likely because she hates being there and her supervisors don't give a rats (you know what) about her, her hard work, her dedication, or the fact that she handles people's lives all day long. The people that run this individual branch shouldn't be. In simplest terms. They are lazy. If you ever have a problem with your accounmt, or something went wrong and you need the help of a customer service rep, or manager, they won't solve your problem. Nor will they make it a priority to get back to you. It's not of their  concern, although it should be. There were several times throughout my employment here that I, MYSELF had to remind MY supervisors to do their job CORRECTLY and put the customer FIRST. After all, without the customers, we have no business, right? Wrong. (To them anyway). Like I said, you are just a number. And chances are, you will be standing in the teller line for at least 10 minutes before a supervisor behind the counter even looks up to see you standing there because she's too busy playing tetris.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hammonton Square Branch at Hammonton, NJ
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OVERDRAFTS FEES OUT OF CONTROL
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by Cecl, Feb. 25, 2013

I have been waiting over a month now to get overdraft fee correct on my account. I have email over and over again. They do not address the issues that I'm having. I have called the local branch now and left three messages for the branch manager to call me and no calls either. I just nwant the account fix and I can move on from here. I file with the FTC, BBB, and OCC regarding TD Bank and overdraft fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Rockaway Commons Branch at Rockaway, NJ
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NEVER WILL BANK WITH THEM AGAIN!!!!
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by vintamia, Feb. 20, 2013

I opened my account with TD Bank about 4 months ago, big mistake.  I had signed up for a promotional offer from a company, the company stated if I cancel within the 3 days I wont be charged.  The company charged me anyway, did  a dispute with TD Bank.  I was so upset when they told me it would take 10 days for them to resolve it. 10DAY!!!!, so I waited for 10 days when I didn't hear anything I called, they explained to me I need to send the cancellation notice to them. I said to them why didn't they tell me that when I filed the claim.  anyway that is not the worst part, after I sent the letter to them they told me it can take up to 60 days for them to give me my money back.  I said 60 days are you kidding me!!!!!! you have the letter from the company saying a credit should have been giving to me, it should be a open and shut case. are you crazy, I have a letter, a credit should be giving to me while you research this. why I have to suffer!!, what if someone stole my credit card, I cant trust this bank!!!, and no one has any authority there. The fact that I have a letter and still have to wait is crazy.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, St Lucie West Branch at Port Saint Lucie, FL
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snmccrary
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by snmccrary196, Feb. 06, 2013

I have never been so upset with service at a financial institution.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mayfaire Branch at Wilmington, NC
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Worst Bank Ever
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by BadNeighborTD, Feb. 06, 2013

The staff at the New Brunswick branch is incompetant and rude. The bank's policies are adversarial and user-unfriendly. TD Bank in New Brunswwick is a bad neighbor. The exterior is filthy with garbage, cigarette butts and unkempt landsacaping. I have brought this to the attention of management several times and their response is nothing but lip service. As a local resident I greatly resent their intrusion and the blight they bring to anotherwise well kept street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, New Brunswick Branch at New Brunswick, NJ
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TD BANK STEALS MONEY!
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by ftballman39, Jan. 29, 2013

E B fron the Cleveland St Greenville SC stole my money and if I had done this to a normal citizen I would be arrested!  He said -direct quote "I'm sorry one of our tellers told u the wrong thing but I'm UNWILLING to change any charges"  Then he would not tell me who his supervisor was.  Said to call customer service.  I will for the next 25 years advise my math class to avoid TD Bank!!!!

I find this humorus on the TD Bank website says the following---Of course, we want everything to be perfect. But we're only human.  So if there's ever an issue, we'll keep working until we get it right.

He kept working for about 30 seconds till he was UNWILLING to fix something he admitted was done wrong!!!!  

Im a small single account so losing my account wont hurt but I hope the 1000's of students I tell, tell that many people!!!  



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cleveland Street Branch at Greenville, SC
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Avoid LAUREL Maryland branch
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by 10yearclient, Jan. 28, 2013

Been with td since they were Commerce.  Not the same, at least here in Maryland. The wait is always terribly long, even when there is only one person ahead of me. Their ATM machine is always down and the manager at this bank is absolutely the worse! A flat out liar!  Do yourself a favor and avoid this branch.  Very rude, unprofessional staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laurel, Md Branch at Laurel, MD
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TD Bank Sucks -all branches/corporate office
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by rbbb, Jan. 24, 2013

No doubt the worst ever, miss the days of Jefferson Bank, friendly knowledgable staff, after a few mergers then I get this stuff. Closing all accounts and are done with them. They should visit Wells Fargo to see how banking should be done - GOOD CUSTOMER SERVICE.Corporate office are lost in space.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
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Just open accounts at another bank
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by marymary, Jan. 21, 2013

Will only use this bank for back.  I have business accounts here and since the change from commerce this bank service is not small business friendly.  There is no relationship anymore with the costumer.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New Carrollton, Md Branch at Hyattsville, MD
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Deliberate Manipulation of Credits Increased My Overdraft Fees
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by DJNY, Jan. 16, 2013

Have been a loyal customer of TD Bank (formerly Commerce Bank) for years, have multiple business, personal, credit card handling and escrow accounts.  I am pulling ALL accounts, as this bank deliberately failed to credit deposits until AFTER multiple overdraft fees of $35, $70, and then $105 had been charged, over a weekend. Bank manager claimed reversing the fees to correct the problem was "not in his authority".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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terrrible.
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by Jennifer88, Jan. 11, 2013

I have been with this bank since it was originally Commerce Bank. I never had a problem until they started taking out money if you go under $100 in your bank account. I'm currently unemployed and cannot afford the extra money they are taking out ritually. They will not let me freeze my account and the people at the branch I'm at do not seem knowledgeable and the wait time on the phone is horrendous. I do not suggest this bank to anyone, especially young adults that may go under the 100 dollar mark. Once I pay my negative balance, I will be switching to another bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Denville Store Branch at Denville, NJ
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Bait & Switch, Fees for 'nothing'! Find a good credit union instead.....
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by MeShell, Jan. 05, 2013

After contemplating opening an account with TD bank, I 'took the plunge' in or around July of 2010 since they were currently offering a promotion which included a Flip Camera and no minimum balance checking for one year. I completed the required tasks in order to 'qualify' for the Flip camera, however it never arrived. After visiting the branch repeatedly to inquire, I was given the run around and finally gave up! In July of 2011, my one year of no minimum balance had expired and I was then being assessed a $15/month 'below minimum balance fee'. I expressed my disappointment and the 'no minimum balance' was extended for another year and $50 of the money for the fees they had withdrawn from my balance.
Still No FLIP Cam though....!

Since the account was registered to my New Jersey address and our family (Pennsylvania residence) had not been there in several months, I had not received any statements I was again faced with a similar situation.  They had again began hitting my account for $15/month fees. Keep in mind, I was not utilizing this account at all. Not their checking account, bill payer services, etc. They withdrew the remaining balance I had, charged me an additional $45 before I even knew what was happening.  They then closed my account and I am no considered a 'Charge off' and in collections!

I could understand assessing fees if I was late on an auto loan or mortgage payment or if I had bounced checks, but what exactly was I being charged for? Charging me for nothing. No services were ever provided and not even the Flip cam ever showed. My husband and I will continue our banking at our Credit Union to avoid these fees and poor customer service from TD Bank. I plan to let everyone know the experiences we have had via SEO, Facebook, etc. I certainly hope the $45 is worth it them!!




* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Southampton Branch at Southampton, PA
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