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TD Bank, Review
TD Bank, Review
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A total of 119 Reviews with 5 Star
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by brandywine, May. 16, 2011
Been with the Westtown PA branch for two years. I feel like part of the family. I'm always met with a smiling face from the diverse and friendly staff. I particularly like the lovely English lady Erica on the drive thru and her partner Brian - they are always pleasant and kind and patient and make you feel better about your day - poor things, they have to work every holiday as well!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Westtown Branch at West Chester, PA
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by brandywine, May. 16, 2011
Been with the Westtown PA branch for two years. I feel like part of the family. I'm always met with a smiling face from the diverse and friendly staff. I particularly like the lovely English lady Erica on the drive thru and her partner Brian - they are always pleasant and kind and patient and make you feel better about your day - poor things, they have to work every holiday as well!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Westtown Branch at West Chester, PA
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Business owner
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by rick, Apr. 12, 2011
Pro Maintenance Services
138 Wellesley Street
Hempstead, New York 1155o
646-372-6962
516-451-0591
April 11, 2011
TD Bank Corporate Headquarters
P. O. Box 1377
Lewiston, ME 04240
To whom it may concern;
This letter of complaint is being written to express my concern for how I was treated in your Garden City bank. On March 31, 2011, my partner and I opened an account in the Garden City bank for our newly registered business, “Pro Maintenance Service.”
I’m writing this letter because I don’t believe that I was treated fairly by one of your employees, Assistant Vice President of Sales and Service Manager, Antoinette Zaino.
To begin, we opened our account with a check in the amount of $4,400.00 dollars. The check, issued from the First Presbyterian Church in Jamaica, was written to “Pro Plumbing and Heating” (Boiler maintenance); because our company also involves the cleaning and maintenance of boilers.
On March 31, 2011 the check was deposited in the new account, and we were informed that the check would clear within five days. On April 5th or 6th, 2011 we withdrew $500.00 dollars from the ATM, and also made other debit card purchases. On Wednesday April 6th, 2011 I went to the Garden City bank and attempted to withdraw two thousand dollars from the account to pay off a loan. The teller stated that he did not have enough one hundred dollar bills, and went to speak with Antoinette Zaino. I saw the teller speaking with Ms. Zaino, and I observed them pointing in my direction, but thought nothing of it.
Moments later, Ms. Zaino approached me to say that she checked the account and saw that the check used to open the account was not written properly. She went on to say that she wanted verification from the church that wrote the check, to verify that the check was valid. I contacted the church Administrator where the work was performed, and he spoke with Ms. Zaino, verifying that the check was indeed valid, and issued to me. After hearing this, Ms. Zaino told the Administrator that she wanted a letter from those signatures authorized to issue church checks. Apparently the Administrator told her that he was not privileged to provide her with that information, however, he would be willing to fax a letter within thirty minutes on the church letterhead verifying that the church issued the check.
On Wednesday April 6, 2011 I contacted the main office of TD bank and lodged a complaint, I asked to speak with a Supervisor and was told that a Ms. Stella Cook would contact me when she returned from the field. To date I have not heard from Ms. Cook. I later that day called the 800 number and spoke with a representative of Ms. Cook who, after hearing my complaint, contacted the Garden City branch and spoke with Ms. Zaino. She returned my call and said that Ms. Zaino indicated that she put a stop on the account, but that she would release the funds on the 17th of April, 2011.
The following day, Thursday the 7th of April, I received a call from Ms. Zaino stating that she would issue a bank check for the balance of the funds in the account. I thought this was a tactic to try and ridicule me since the church Administrator would have to alter his books to reflect this accounting change and issue a different amount for the completed work. I later contacted the church Administrator who informed me that the $4,400.00 dollars had been withdrawn from the church account, and he asked why the bank was trying to cause such an accounting headache for his church. He said that the work was completed; the vendor paid, therefore, the business concluded.
As a businessman and a Pastor of a large church in the Queens area, I am complaining about the treatment I received at the hands of Ms. Zaino at the Garden City Branch. I don’t believe that the treatment I received was warranted, after all, the check cleared, I verified that the check was legitimately issued to my company, and I was able to use over five hundred dollars of the money in the account.
I believe that this matter could have been handled differently, but I feel that I was targeted unfairly from the time I entered the bank and requested the withdrawal from my account needed to repay a loan.
On Sunday April 10, 2011at the conclusion of church services, I announced to my members what transpired at TD bank, and informed all my members that they should change their bank to one where they would be treated fairly. I also issued a bulletin to the organization to which I am affiliated, serving over 6.5 million Christians nationwide, along with all one hundred and sixty two Bishops, of how I was treated. I requested that they e-mail all their members and post this notice on all church bulletin boards.
In conclusion, I am asking for the immediate release of my legally obtained business funds in the form of cash or a certified bank check. Anything short of this, I will file a complaint with the State Banking Commission and the Better Business Bureau. Thank you for your time and consideration in this matter.
Sincerely,
Richard Hyatt
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Garden City Branch at Garden City, NY
28 of 32 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse

by rick, Apr. 12, 2011
Pro Maintenance Services
138 Wellesley Street
Hempstead, New York 1155o
646-372-6962
516-451-0591
April 11, 2011
TD Bank Corporate Headquarters
P. O. Box 1377
Lewiston, ME 04240
To whom it may concern;
This letter of complaint is being written to express my concern for how I was treated in your Garden City bank. On March 31, 2011, my partner and I opened an account in the Garden City bank for our newly registered business, “Pro Maintenance Service.”
I’m writing this letter because I don’t believe that I was treated fairly by one of your employees, Assistant Vice President of Sales and Service Manager, Antoinette Zaino.
To begin, we opened our account with a check in the amount of $4,400.00 dollars. The check, issued from the First Presbyterian Church in Jamaica, was written to “Pro Plumbing and Heating” (Boiler maintenance); because our company also involves the cleaning and maintenance of boilers.
On March 31, 2011 the check was deposited in the new account, and we were informed that the check would clear within five days. On April 5th or 6th, 2011 we withdrew $500.00 dollars from the ATM, and also made other debit card purchases. On Wednesday April 6th, 2011 I went to the Garden City bank and attempted to withdraw two thousand dollars from the account to pay off a loan. The teller stated that he did not have enough one hundred dollar bills, and went to speak with Antoinette Zaino. I saw the teller speaking with Ms. Zaino, and I observed them pointing in my direction, but thought nothing of it.
Moments later, Ms. Zaino approached me to say that she checked the account and saw that the check used to open the account was not written properly. She went on to say that she wanted verification from the church that wrote the check, to verify that the check was valid. I contacted the church Administrator where the work was performed, and he spoke with Ms. Zaino, verifying that the check was indeed valid, and issued to me. After hearing this, Ms. Zaino told the Administrator that she wanted a letter from those signatures authorized to issue church checks. Apparently the Administrator told her that he was not privileged to provide her with that information, however, he would be willing to fax a letter within thirty minutes on the church letterhead verifying that the church issued the check.
On Wednesday April 6, 2011 I contacted the main office of TD bank and lodged a complaint, I asked to speak with a Supervisor and was told that a Ms. Stella Cook would contact me when she returned from the field. To date I have not heard from Ms. Cook. I later that day called the 800 number and spoke with a representative of Ms. Cook who, after hearing my complaint, contacted the Garden City branch and spoke with Ms. Zaino. She returned my call and said that Ms. Zaino indicated that she put a stop on the account, but that she would release the funds on the 17th of April, 2011.
The following day, Thursday the 7th of April, I received a call from Ms. Zaino stating that she would issue a bank check for the balance of the funds in the account. I thought this was a tactic to try and ridicule me since the church Administrator would have to alter his books to reflect this accounting change and issue a different amount for the completed work. I later contacted the church Administrator who informed me that the $4,400.00 dollars had been withdrawn from the church account, and he asked why the bank was trying to cause such an accounting headache for his church. He said that the work was completed; the vendor paid, therefore, the business concluded.
As a businessman and a Pastor of a large church in the Queens area, I am complaining about the treatment I received at the hands of Ms. Zaino at the Garden City Branch. I don’t believe that the treatment I received was warranted, after all, the check cleared, I verified that the check was legitimately issued to my company, and I was able to use over five hundred dollars of the money in the account.
I believe that this matter could have been handled differently, but I feel that I was targeted unfairly from the time I entered the bank and requested the withdrawal from my account needed to repay a loan.
On Sunday April 10, 2011at the conclusion of church services, I announced to my members what transpired at TD bank, and informed all my members that they should change their bank to one where they would be treated fairly. I also issued a bulletin to the organization to which I am affiliated, serving over 6.5 million Christians nationwide, along with all one hundred and sixty two Bishops, of how I was treated. I requested that they e-mail all their members and post this notice on all church bulletin boards.
In conclusion, I am asking for the immediate release of my legally obtained business funds in the form of cash or a certified bank check. Anything short of this, I will file a complaint with the State Banking Commission and the Better Business Bureau. Thank you for your time and consideration in this matter.
Sincerely,
Richard Hyatt
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Garden City Branch at Garden City, NY
28 of 32 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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TD Bank, Mechanic Falls Branch at Mechanic Falls, ME.
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by louannance, Apr. 01, 2011
Always a smiling face when you enter the building. Friendly, personable staff. I enjoy banking at this location.
* this reviewer has be with this bank for >10 years
* this review was made on TD Bank, Mechanic Falls Branch at Mechanic Falls, ME
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by louannance, Apr. 01, 2011
Always a smiling face when you enter the building. Friendly, personable staff. I enjoy banking at this location.
* this reviewer has be with this bank for >10 years
* this review was made on TD Bank, Mechanic Falls Branch at Mechanic Falls, ME
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I Love TD Bank,,
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by busybee, Mar. 23, 2011
I love TD bank. I was with Riverside until TD took over. I'm happy to see some of the same people still working there and some super nice new ones. They don't treat you like a number and will go out of their way to help you. I'm very happy with this bank and would recommend them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Debary Branch at Debary, FL
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by busybee, Mar. 23, 2011
I love TD bank. I was with Riverside until TD took over. I'm happy to see some of the same people still working there and some super nice new ones. They don't treat you like a number and will go out of their way to help you. I'm very happy with this bank and would recommend them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Debary Branch at Debary, FL
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Always pleasant
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by Sunshine1959, Mar. 04, 2011
I bring my 78 year old Mother here for her banking since she moved from New Hampshire and this is her bank from there. They always go out of their way to help her. She loves getting a free pen every time we go!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Zellwood Branch at Zellwood, FL
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by Sunshine1959, Mar. 04, 2011
I bring my 78 year old Mother here for her banking since she moved from New Hampshire and this is her bank from there. They always go out of their way to help her. She loves getting a free pen every time we go!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Zellwood Branch at Zellwood, FL
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Great service
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by rida, Mar. 04, 2011
I know it seems odd to rate a branch so high, but we went into the branch somewhat lost and soon enough someone (M.V.) came to see if we needed help. We needed an account set up. He listened to our needs and suggested the best account for us. Very professional.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deerfield Beach Branch at Deerfield Beach, FL
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by rida, Mar. 04, 2011
I know it seems odd to rate a branch so high, but we went into the branch somewhat lost and soon enough someone (M.V.) came to see if we needed help. We needed an account set up. He listened to our needs and suggested the best account for us. Very professional.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deerfield Beach Branch at Deerfield Beach, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Best Bank in North America
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by Northiceman, Jan. 09, 2011
'This is the only bank which has hours that are convenient for the working man/woman. I have been doing business with TD for the past 19 years in both Business and Personal accounts. Of the 17 banks I have dealt with in my 44 years of dealing with banks - I have to say this bank comes out on top. Most banks have a \"reputation\" of being thieving money grabbing monsters but this does not come-to-mind when I think of TD Bank. I was in Daytona yesterday (Sunday) and TD bank was open - they are open 7 days a week. If you are 60 years old all chequing fees are waived - they have some respect for the elderly-they are a Community Conscious bank.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Gate Parkway Branch at Jacksonville, FL
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by Northiceman, Jan. 09, 2011
'This is the only bank which has hours that are convenient for the working man/woman. I have been doing business with TD for the past 19 years in both Business and Personal accounts. Of the 17 banks I have dealt with in my 44 years of dealing with banks - I have to say this bank comes out on top. Most banks have a \"reputation\" of being thieving money grabbing monsters but this does not come-to-mind when I think of TD Bank. I was in Daytona yesterday (Sunday) and TD bank was open - they are open 7 days a week. If you are 60 years old all chequing fees are waived - they have some respect for the elderly-they are a Community Conscious bank.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Gate Parkway Branch at Jacksonville, FL
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Convenient to me
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by genpi, Dec. 17, 2010
I have been with TD Bank for more than 7 years. It has long operation hours and easy to access locations. Also, they provide free visa gift card, certified checks etc. Very convenient for me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, East Rutherford Branch at East Rutherford, NJ
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by genpi, Dec. 17, 2010
I have been with TD Bank for more than 7 years. It has long operation hours and easy to access locations. Also, they provide free visa gift card, certified checks etc. Very convenient for me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, East Rutherford Branch at East Rutherford, NJ
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I Love TD Bank!!!!!
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by arice, Dec. 08, 2010
I love everything that TD Bank has to offer me. They are always friendly to me and smile and acknowledge immediatly after I walk through the door. They handle my transactions quickly and correctlyand Ive never had a problem with them before. I would recommend this bank to anyone who wants to keep their money safe and sound.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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by arice, Dec. 08, 2010
I love everything that TD Bank has to offer me. They are always friendly to me and smile and acknowledge immediatly after I walk through the door. They handle my transactions quickly and correctlyand Ive never had a problem with them before. I would recommend this bank to anyone who wants to keep their money safe and sound.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Best Bank in Rego Park
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by Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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by Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Great Customer Service
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by jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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by jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Best Customer Service
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by ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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by ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Coin Machines
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by stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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by stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer Service
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by John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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by John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Pleased
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by The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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by The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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TD Bank Delray Beach, Fl
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by Tchergran, Aug. 03, 2010
This is the best bank I have ever used. I was with them when they were Commerce Bank in New Jersey and I was thrilled that they came to Florida after I moved there. Their hours are terrific. I love the fact that they are open Sundays. All the employees have been polite and helpful and I would recommend this bank to all.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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by Tchergran, Aug. 03, 2010
This is the best bank I have ever used. I was with them when they were Commerce Bank in New Jersey and I was thrilled that they came to Florida after I moved there. Their hours are terrific. I love the fact that they are open Sundays. All the employees have been polite and helpful and I would recommend this bank to all.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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awesome banking
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by benskiswell, Jun. 06, 2010
A great mix of fresh intelligent minds working together to provide the best possible customer service! To my favorites..lisa,jaymes,danielle,lindsey and my personal fav. Monica!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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by benskiswell, Jun. 06, 2010
A great mix of fresh intelligent minds working together to provide the best possible customer service! To my favorites..lisa,jaymes,danielle,lindsey and my personal fav. Monica!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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mary
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by mary, May. 19, 2010
You can't find a more friendly, customer oriented bank. Tellers and customer help reps are top notch and are always looking to make your experience a better one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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by mary, May. 19, 2010
You can't find a more friendly, customer oriented bank. Tellers and customer help reps are top notch and are always looking to make your experience a better one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Customer Service Representative
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by maria Acuna, Feb. 21, 2010
Beautiful bank, clean very attentive tellers, loan rep, informative friendly professional. people oriented I would definetly recomend TD bank to friends and family.Beatriz Comesanas was extremely helpful so easy to talk to explain and answered all question she is an asset to your bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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by maria Acuna, Feb. 21, 2010
Beautiful bank, clean very attentive tellers, loan rep, informative friendly professional. people oriented I would definetly recomend TD bank to friends and family.Beatriz Comesanas was extremely helpful so easy to talk to explain and answered all question she is an asset to your bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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1525 E Osceola Pkwy
Kissimmee, FL 34744
Full Service Brick and Mortar Office
1525 E Osceola Pkwy
Kissimmee, FL 34744
Woodforest National Bank, KISSIMMEE OSCEOLA (WALMART) BRANCH (0.2 miles)
Full Service Brick and Mortar Office
1471 E Osceola Pkwy
Kissimmee, FL 34744
Full Service Brick and Mortar Office
1471 E Osceola Pkwy
Kissimmee, FL 34744
Bank of America, VENTURA DOWNS BRANCH (1.4 miles)
Full Service Brick and Mortar Office
2000 E Osceola Pkwy
Kissimmee, FL 34743
Full Service Brick and Mortar Office
2000 E Osceola Pkwy
Kissimmee, FL 34743
JPMorgan Chase Bank, BUENAVENTURA LAKES BRANCH (1.5 miles)
Full Service Brick and Mortar Office
1004 Buenaventura Blvd
Kissimmee, FL 34743
Full Service Brick and Mortar Office
1004 Buenaventura Blvd
Kissimmee, FL 34743