TD Bank, Review

terrible experience
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by aug8, Aug. 26, 2011

We had terrible experience with this bank. The officer is dishonest and cheated us along the way during our mortgage application process. We tried to contact the manager but no response after a brief email. It is really surprising such a big bank does its business like this.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Columbia Main Branch at Columbia, SC
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Florence Goldman
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by pepsy, Aug. 25, 2011

The most unprofessional branch/bank ever
don't make a mistake and deal with them
any other bank would be better

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Aventura Branch at Miami, FL
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Small Business Owner/Consultant
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by lyndam, Aug. 24, 2011

I wanted a change from Chase and I believed all of those sugarcoated commercials on TV and went willingly and naively to TD.  Yes, gorgeuos branch, open almost 24/7...HAH.  They charged me $25 a month for absolutely no reason.  It was supposedly a no minimum balance account but unless you ask all the right questions they will still find a way to suck your money away without your knowledge or permission.  I was sick of their constant fees for nothing and for everything so I closed my account last week.  The young slick snide rep never even asked why I was closing my account.  Something told me things were strange but I was distracted and in a hurry.  TODAY I received my closing statement and the SOB's charged me $129.64 "closing adjustment"!!!

No wonder they ask you on this site "No abusive lanquage".

I'm so angry I could spit.  I'm on my way there.  I thought Chase was slick but they at least asked why we (my husband and myself)closed our accounts and never charged for it.

Don't fall for the BS commercials.  TD Bank is a total superficial money grabbing rip-off.

Very happy now with PNC.  Free business accounts and free checking.  NO minimum balances required.  Great, friendly staff.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, West Caldwell Branch at Caldwell, NJ
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What a f****** disaster
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by Cbruce, Aug. 16, 2011

Have several companies, started a new one and thought TD would be good to diversify.
Wrong move. The pretty faces, no trash can at the desk is just candy coating on a narrow minded, stick it to the client incompetant corporate culture.
They made multiple clerical errors in my account only to take weeks to make corrections as everything has to be approved by God. Because my account was new, they put an automatic 10 day hold on my deposits! Even local checks!
The final insult was reporting funds availability one day before actual availability. Another wasted trip. Jesus!
I closed my account as soon as the "allowed" me to withdraw my funds. I told the manager "you make Chase look good"




* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on TD Bank, Tequesta Branch at Jupiter, FL
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The most inconvenient bank
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by Angelina, Aug. 12, 2011

I originally opened my checking and business accounts with Carolina First, but since this was bought by TD Bank all of the transactions that used to be processed whiting a reasonable amount of time have become a major pain.

Online purchases from Amazon used that used to go through on the same or next day now take 3-4 days to be processed. A real inconvenience when you own a small business and need to get supplies or equipment fast.

Checks deposited used to be available on the same day (a real convenience), now if I deposit a check over $200 the first $200 will be available by the next day and the  remainder of the deposit will be available after 2 days. Very convenient for them.

I have been reading reviews and intend to switch banks as soon as I can.



* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Weaverville Branch at Weaverville, NC
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managment VERY RUDE!
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by dizziebabe, Aug. 07, 2011

I went into this bank with my daughter to see why CASH that was deposited into this branch's ATM was not available. It was explained that because it was SAturday it would not be till Tuesday. But yet they reconcile their ATM on Monday!!!!!They are suppose to be America's most convenient bank. Instead they are "America's most fee charges" bank. When we chose to close ALL of our accounts with TDbank the lady called security. All watch out..The asst manager stares at you like your a piece of trash.
Then when you call her on it.she calls the cops. asst manager should suck up and appreciate my daughter. Her husband serves to protect her lazy butt!! WE ARE CLOSING ALL ACCOUNTS WITH TDBANK AND NEVER DOING BUSINESS WITH THEM AGAIN!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Rochester Branch at Rochester, NH
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Marter Avenue TDBank Unbelievable
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by Lonnie, Aug. 03, 2011

On Monday I went to the bank with my daughter so she could close out her old bank and open a new account and get a new debit card as she had broken up with her boyfriend and he had access to both.  The manager refused to let her open a new account as she had less than $100 in pending transactions and would not let her get a new debit card for the same reason.  RIDICULOUS!  She went to the TDBank on Ark Road and they gave her a new debit card immediately.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
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Marter Avenue TDBank Rip Off
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by Lonnie, Aug. 03, 2011

On September 26th I cashed a check at TDBank from another TDBank Account.  There was no problem until looking at my statement online.  Apparently there were insufficient funds.  The teller did not check for this and subsequently the funds were removed from my account and a $15 fee added.  On speaking with the branch manager he was impolite and no help at all.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
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TD BANK lake Grove Branch
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by banker, Aug. 01, 2011

I love TD Bank, but the Lake Grove Branch is the exception.  Staff is rude and the general attitude is they can't be bothered.  Go to another branch because I love the hours and staff at other locations

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lake Grove Branch at Lake Grove, NY
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Jo
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by JoGB, Jun. 29, 2011

I cannot believe how poor the service is in this bank. Despite having over $60,000 in my account, the bank rejected a $15,000 payment into my account from a client, TWICE, telling them my account was closed, as it was considered 'dormant'. When I tried to close my account and transfer my balance to my other bank, which is in Great Britain, they failed to do it because I did not have an ABA routing number. Banks in GB do not have these numbers. I told them this and gave them the GB alternative. They said I needed to send a letter with the ABA routing number on it. I told them again there are no ABA routing numbers in GB. They then asked again. The account is still not closed. Am I the only person who has asked this bank to transfer money to another country - surely not! I am losing the will to live!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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KAT
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by Dandi, Jun. 22, 2011

This Bank took over my old bank and the changes began. There are charges for everything!!  The service is terribly slow. When you do get customer service to break away from conversations to be waited on, they continue the conversation with the other co-worker, be it work related or personal.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Deland Branch at Deland, FL
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gatorgirl
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by gatorgirl, Jun. 06, 2011

What a horrible environment-staff is not knowledgeable, they are not happy, the environment is sterile, gone are the personal touches of photos, team logos. A non-personable bank, rules are rigid, not interested in the value of long-standing customers. Constant turnover of staff, no one can tell you how to call the bank directly, they don't even list a phone number on-line.

There are a couple of individuals who do their best to be helpful in the environment of this awful bank, however they are stymied by its bureaucracy.

Don't get new accts here! Go somewhere else. Lots of fees, lots of waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Riverside Messenger Service at Fort Pierce, FL
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customer
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by advisesharer, Jun. 03, 2011

Tthe worst bank branch (in the total banking universe) experience(s) ever. Really unprofessional!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Sunrise East Branch at Fort Lauderdale, FL
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worst bank in town
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by micki, Jun. 03, 2011

This is the worst bank around.  TD bank is horrible with overdraft fees.  They just keep adding them on and taking you money.  There is never an alert that the deposit you just made is not available.  They let you keep spending and never notify you that your account is in the negatiove numbers.  they promised to put an alert on my account and failed to follow through.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hatfield Branch at Hatfield, PA
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Frustrated with TD Bank
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by TDISINCOMPETENT, Jun. 01, 2011

I have made 3 large deposits (and a number of smaller ones-which NEVER get lost) in the past four months and each of them have been LOST!  I am told that they were  never deposited, no record of the deposit.  I then give the teller the transaction number from the receipt and they are shocked!  I am told it will take 3-5 days to investigate-Investigate what?  I just gave you the transaction number. No apology, no empathy, no explanation-nothing!  Terrible customer service, terrible service period.  I have 2 accounts with another bank and NEVER have had an issue in the 20 years I have banked with the other finacial institution. Get it together TD Bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laconia Branch at Laconia, NH
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Small Shop Owner
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by smallshopowner, May. 22, 2011

Head Business Manager is a Ditz.  She could care less about helping me run my business.  This bank is also full of fees.  Every 6 monthes they change a policy to your checking acount (minimums and days the minimum have to be in account). TD credit card services are also terrible. They show lack of appreciation for your patronage.  They alter address's and send bills to the wrong address then charge you the late fees!  STAY AWAY from TD BANK.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
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SERIOUSLY WORST CUSTOMER SERVICE EVER.
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by vyykyy, May. 16, 2011

SERIOUSLY WORST BANK I HAVE EVER GOTTEN SERVICE FROM. CUSTOMER SERVICE IS ABSOLUTELY APPALLING THEY MADE ME FEEL DUMB AND DID NOT HELP ME GET WHAT I NEEDED WHATSOEVER. I deposited a check to the ATM on a sunday at 1 am and got a receipt saying that I would have $100 available, and it turns out that I have 0 money available and will only be receiving any money whatsoever on Tuesday. And the first person I called (TD Bank on 5th and collins) were even ruder than the one on 126 and Biscayne, and not only did they tell me that there was absolutely nothing they could do to help me but they also told me that I would not have anything available until Wednesday! I HAVE GODDAMN BILLS TO PAY U PIECES OF SH** YOU COULD AT LEAST HAVE A NOTICE ON THE ATM THAT TELLS ME TO STOP WHAT IM FLIPPING DOING AND HOLD THAT CHECK SO I CAN DEPOSIT IT TO A TENDOR BECAUSE WHO THE F*** WOULD EVER WANT TO DEPOSIT MONEY ONLY TO RECEIVE IT 3 DAYS LATER?!?!?!?!?!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, South Beach 5th And Collins Branch at Miami Beach, FL
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poor customer service
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by zxcvbnm, May. 02, 2011

Wow. You would think the way the economy is bank would want to do buisness and be on their A game. Too many personal questions to open a buissness account, other banks not as personal. Really put you throgh the ringer on answereing questions and not willing to work with you. Many banks offer on line banking to set up an account this bank reguiers everyone to come in and set it up major hassel especially when buisness partner is out of state. oh and watch the hidden fees..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deltona Branch at Deltona, FL
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WORST BANK EVER
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by aaxo3190, Apr. 08, 2011

I went yesterday to deposit cash and gave the teller my bank card to verify my account in the drive through. I get my money deposited only to find out when I went to purchase dinner my card was declined. Not only did she deposit my money into my account but she CLOSED OUT MY ACCOUNT. I had to go to another TD bank get my account reopened as well as have another card printed.

DO NOT GO HERE!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Budd Lake Branch at Hackettstown, NJ
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Mystery Accounting Practices... Ouch!
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by doubledone, Apr. 06, 2011

I drive up and present my check and car payment stub on Saturday Morning 4/2/11.  I get a receipt and go to the car dealer to consider trading in our car.  We call TD to get a 10 day payout of the Riverside loan we initiated in 2008 and discovered good news.  We were nearly finished.  We told them we had made the April payment and they had the check.  The TD customer service person couldn't find our account using the account number.  Had to use social security #.  They made an electronic payment and processed it at that time without our approval or knowledge that made my checking account go OVERDRAFT BY 4/6 WHEN THE PAYMENT CLEARED MY Wachovia account.  Do the banks design things to get messed up so they can collect more fees?  What is the problem.  TD gets paid twice for a non-delinquent loan and I get screwed!  Not on my watch!  Eye Witness News - here I come!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, West Melbourne at Melbourne, FL
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