TD Bank, Review

TD Bank, Review

Average rating stars based on 397 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
119
4 star:
12
3 star:
12
2 star:
15
1 star:
239

A total of 239 Reviews with 1 Star

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TD Bank Ossining's Employees are Horrible and Mean
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by TypicalBanker, Jun. 18, 2012

Worst banking experience in my life, had an account for over a year and had a problem every time I stepped foot in that place. They aren't able to handle even simple things like depositing checks. The one plus was you don't have to wait online. It is always empty, probably because customers know better than to go to this branch. It feels like their goal is to frustrate you instead of helping you. They have caused me to change my bank altogether, and I'm much happier for it. If you must use TD, or you do not want to change banks like I did, just please for your own sake do not use this branch with these people. They are just mean-spirited and cold.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Ossining Branch at Ossining, NY
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by grayeagle 2013-05-26 12:51:27
It sounds like this customer had a bad experience and wants to get revenge.
Bank of America is better....and that is not saying much...
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by sweetzNsabby, Jun. 11, 2012

I opened up an account with TD last month after not being with a bank for a while. I get paid through direct deposit and my husband get checks from his employer. The direct deposit went through with no problems, funds available the moment it was deposited. My husband's check was another story.

We went in on a Saturday. I asked the very sweet lady at the desk how long will it take for this to clear as we have bills that need to be paid with this check. She assured me no later than Monday. Both my husband and I asked again while we were talking and made it clear that if it wasn't going to be available, we will cash the check at a check cashing place. We were assured funds would be available on Monday.

Monday came, no funds. Called local branch, got the run around. Called Tuesday, was told it would take 7 business days to clear bc of new account.  I said ok, then WHY were we told otherwise...he had no answer. He did say funds will be available that Friday. Thursday checked online statement "Funds available in 2 business days". Ok, cool. So it won't be Friday but Monday I should be able to access the funds...WRONG!

It is now Monday and online statement STILL says 2 business days. WHAT?! Called bank AGAIN. They were confused bc funds should of been available on Friday like I was told. I was told I would get a call back in an hour bc he was going to call the "back office". Hour passes, no call. I call, He is busy, call back in about an hour. Called back in an hour...He is at lunch (at 2:40??). 4:00 called back...finally get him. Only to be told that he messaged (not called like he said he would) this "back office" and they said funds will be available Tuesday end of business if not Wednesday morning after 6AM. RIDICULOUS!!!

My husband is getting his next paycheck 2 days after this money (hopefully)clears...and he gets paid BI-WEEKLY! Funny thing is...it wasn't a large amount...it was a $385 check...We are cashing his next check at a check cashing place...bc lord only knows how long they will hold the next check.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
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TdBank is a thieve
 1star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Krystina, Jun. 01, 2012

They are going to steel your money..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 101 Highway Branch at Palatka, FL
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WATCH YOUR MONEY CAREFULLY AS THIS BANK TAKES INVALID FEES
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by bankvictim, May. 22, 2012

Opened an account at TD approx 2 years ago. Visited 3 times to make sure we deposited enough $ not to get fees and connected ck and sav. Come to find out we were charged every single month in both accounts. Called back office many times and  each time they said accts are linked and no fees should be charged. Furthermore they are charging high enough fees that we are loosing $. We can not recommend this bank and do feel they falsely advertise themselves. Also always a wait at bank and no one does job correctly. Head teller and manager worked on uour account and they each got it wrong meaning still collecting fees. WATCH YOUR $ CAREFULLY WITH THIS BANK! DON'T LET YOUR CHILDREN OPEN ACCTS HERE AS THEY WILL LOOSE $!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lexington Branch at Lexington, MA
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LIARS AND THIEVES
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by JUSTICE, May. 22, 2012

Never again will I open a TD Bank Financial Group account. They tell you that you have overdraft protection and that if you transfer money within 24 hours into the account that you have over-drafted, that you will NOT be charged. What they really mean is that they will charge you $35 for every overdraft regardless of their so-called protection. And if your account is "new", you are not eligible for any refunds because it is too new, even if it has been opened for more than 6 months. And forget trying to spend your money that you put into your account; if your account is "new" you are not allowed to spend over a certain amount. Seems like you're holding MY money hostage and taking advantage of the customers that keep your bank in business.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cranford/South Branch at Cranford, NJ
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garbage
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by fishinallthetime, May. 20, 2012

these people made a huge mistake with my check and left me broke for 4 days. they don't care. sometimes they will cash my check and sometimes they won't? they need to get the story straight

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Port Salerno Branch at Port Salerno, FL
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Not So Convenient
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by inconvenienced, May. 19, 2012

I am a volunteer for a non profit org. and do the banking.  I always have several transactions and went into the Godwin branch on a Saturday morn. and was told I would have to come back at another time.  They were under staffed and did not want to deal with my transactions at that time.  So much for most convenient bank!  Only at their convenience!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wyckoff On Godwin Avenue Branch at Wyckoff, NJ
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Sorry Customer Service
 1star Overall Rating
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Thisbankisaweful, May. 15, 2012

Called to verify funds on an account as I have an out of state check drawn on this bank.  They would not do this!  Went to a local bank yesterday as I had another check that was NSF last week and the funds were there yesterday so the teller gave me a cashiers check in the place of the personal check.  Would not bank with TD ever!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Coral Springs Fl Branch at Pompano Beach, FL
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TD Bank Steals from customers
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by toadboy65, Apr. 21, 2012

TD Bank Steals from customers

TD Bank has on several occasions signed me up for overdraft "protection" without my consent. They have told me that they have a right to do this, as well as to re-order debits so as to maximize fees. I am not alone in being a victim of their practice of charging overdraft fees on occasions when I was not overdrawn. In fact, No matter how careful you are about never over spending, you will fall into their trap of ever increasing fees and penalties. Avoid TD Bank at all costs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Asheville Branch at Asheville, NC
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by Jenkins48 2017-10-13 09:05:39
agree they charged me over $200 in fees & refused to refund my account.
by Jenkins48 2017-10-13 09:08:18
Do not bank here, I fell into the trap & charged over $$$ in overdraft fees. I went into the branch & they simply did not care & see my point of view. I closed all my accounts.
TD Bank Steals from customers
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 4star Waiting Time
 2star Other Services
by toadboy65, Apr. 21, 2012

TD Bank Weaverville has on several occasions signed me up for overdraft "protection" without my consent. They have told me that they have a right to do this, as well as to re-order debits so as to maximize fees. I am not alone in being a victim of their practice of charging overdraft fees on occasions when I was not overdrawn. In fact, No matter how careful you are about never over spending, you will fall into their trap of ever increasing fees and penalties. Avoid TD Bank at all costs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Weaverville Branch at Weaverville, NC
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by rinockjul 2014-04-28 20:23:53
BS, I HAVE NEVER ENCOUNTERED THIS- ALL BANKS RUN A SHADOW LINE OF CREDIT- WELLS FARGO GOT SUED OVER THIS- LEARN YOUR FACTS IM IN DEFENSE OF IT TD- THEY DO MORE THAN ANY OTHER BANK AS IT HAS IT-
worst service ever
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by doro, Apr. 19, 2012

I am extremely disappointed by the lack of service and professionalism by the store manager. I know other TD branches with great service but this one is a nightmare. I have been waiting for days for a call back.....

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 53rd & 3rd Branch at New York, NY
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Manager need training
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by me10, Apr. 18, 2012

Td need to train managers in customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bayonne Store Branch at Bayonne, NJ
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sad bank. sad day.
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by lefttdtoday, Apr. 18, 2012

closed my account. no way can you treat people like they do long term and survive. reap what you sow. they are done.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Tuckerton Branch at Tuckerton, NJ
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WORST BANK EVER
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by cayenn12, Mar. 28, 2012

TD Bank in Norwood is an absolute nightmare. I made a substantial deposit a while back and it never posted to my account. I went back and had to show them the carbon copy and after reviewing the security tapes they posted my money to my account. TOTALLY BIZARRE FOR 2011. Every time I go to this bank there is a problem with something. I find the tellers to be antagonistic and unhelpful. If you are looking to be totally frustrated I suggest you use TD BANK in Norwood. As much as I hate the fees at BOA I must say they are a far better operation with a much friendlier staff.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Norwood Branch at Norwood, NJ
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by Optmom 2015-12-11 20:03:06
I am going again tomorrow for gift cards. The last 2 times I did this it was a big problem. Tried to tell me there was a limit and when that did not work told me I should come back during the week, which is not possible for me. My company has 2 accounts with TD Bank. They finally had me give them the list and said they could be picked up on Monday. Received a call 45 minutes later that they were ready and I must come right away to get them. Well, they were ready but instead of being in the boxes, they gave me empty boxes, the card holders all rubber banded together, no amts. on them and the gift cards were rubber banded with a post-it note between the different denominations. I then had to spend several hours putting everything together and calling to verify the amount on each card since many of the post-it notes had fallen off.
If this happens again tomorrow, accounts will be closed and moved to a bank that has some decent customer service.
Downhill Fast!!!
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by billrandle, Mar. 16, 2012

When TD Bank first bought Commerce Bank the outstanding customer service and reasonable fees continued, but it wasn't long before things changed. While Commerce Bank never let more than 3 people stand in a teller line, it's not uncommon to walk into the 42nd Street branch of TD Bank these days and be the 15th person in line. Meanwhile, there are employees standing or walking around apparently oblivious. I've even seen this on Friday at the end of a pay period, when customers are cashing and depositing payroll checks.

TD Bank is absolutely not "America's Most Convenient Bank" anymore. Times have changed and their customer service has gone down the toilet!! Their competitive edge has disappeared.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 42nd And 9th Branch at New York, NY
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they suck
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by disappointed2, Mar. 08, 2012

I am a client of theirs in canada where the service is great.  went to open up an account on kirkman rd in orlando and I've been working on it now for 3 days.  it is open but they cant find it nor can I access it.  I have call 17x today and no one has answered the phone If I wasnt a TD customer with good service up here I would tell them to go F**K them selves

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kirkman Road Branch at Orlando, FL
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bye bye td you lost another one
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by awiel, Mar. 07, 2012

applied for a heloc took 1 month to say not approved they said im self employed, but sent w2 and tax returns credit 800 never late 25 yrs on anything, have substantial amt of cash at td they didnt care no one would listen, already done deal at another lender they laughed at td ,noone really knows whats going on i have to say i think this stock should be shorted, because even though open 7 days so is the internet and people with excellent credit and loads of cash will leave just like me

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Indialantic Branch at Indialantic, FL
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Mase
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Mase8001, Mar. 06, 2012

Needed to open account, sounds good right?  A new nice bank that's open 7 days a week, wrong don't be deceived.  Got there on 9:00am and waited for twenty mins.  No one even acknowledge me, headed to chase bank :)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2495 Ne 8th Street, Homestead, Fl Store Branch at Homestead, FL
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Mase
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Mase8001, Mar. 06, 2012

Needed to open account, sounds good right?  A new nice bank that's open 7 days a week, wrong don't be deceived.  Got there on 9:00am and waited for twenty mins.  No one even acknowledge me, headed to chase bank :)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2495 Ne 8th Street, Homestead, Fl Store Branch at Homestead, FL
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Margate Fl Branch
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by SickOfLazyStaff, Mar. 05, 2012

Had a business and personal account here - already closed the personal account for holding CASH deposits. Over the past 6 months teller service has gone way downhill. Walked out today after waiting over 10 minutes while teller was on the phone. Call me crazy, but when 3 customer service reps are doing nothing, the one teller should be helping the customers standing in front of her. Closing business account soon.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Margate Store Branch at Pompano Beach, FL
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