TCF National Bank, Mount Prospect Jewel Branch #2259

Name:TCF National Bank, Mount Prospect Jewel Branch #2259
Full Service Retail Office
Review:55 client reviews
Location:333 East Euclid Avenue
Mount Prospect, IL 60056

Cook County
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Phone:800-823-2265
Branch Deposit:$59,446,000
FDIC Cert:#28330
Established:1996-03-28


The Bank

Name:TCF National Bank
Concentration:Commercial Lending Specialization
Established:1923-01-01
FDIC Insurance:1936-03-25
Holden By:Tcf Financial Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:504, view all, view on map
Website:http://www.tcfbank.com
Total Assets:$47,767,517,000
Total Deposits:$39,052,581,000
Total Equity Capital:$5,492,479,000
Total Domestic Office Deposits:$39,052,581,000
Net Income:$242,328,000
Quarterly Net Income:$108,488,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:8%
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Client Review

55 client reviews of TCF National Bank scored 2 out of 5.

internal control issues
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by recentcustomer, Apr. 26, 2021

It took two visits to the branch in Mt. Clemens to close my checking account. At the second visit, I was assured the account was closed. On the advice of TCF's customer service, I contacted companies who were receiving automatic payments from the TCF account and made sure the payment information was changed to my new bank (Flagstar). Then, a month later, I receive an email from "Fiserve, the service provider with TCF Digital Banking with TCF National Bank." Fiserve wrote, "At your request, Fiserv processed the payment to [car loan servicer] . . . . However, after sending money to [car loan servicer], Fiserv could not withdraw the funds from your payment account. As a result, the money Fiserv sent to [car loan servicer] on your behalf was returned to Fiserv. . . . Any service fees associated with insufficient funds in your account to pay CHASE AUTOMOTIVE will be withdrawn in accordance with your TCF Digital Banking terms of service. Other standard processing fees may apply. This email is an attempt to collect on a debt and any information obtained will be used for that purpose." No one at TCF told me about Fiserve. Now I have a company attempting to withdraw funds from a checking account that has been closed, and the company is calling this an "insufficient funds" issue and a "debt" report. TALK ABOUT HARASSMENT!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TCF National Bank, Mt Clemens at Mount Clemens, MI
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Appalling
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AaronC, Apr. 07, 2021

3 lane drive thru, 15 minutes not a car moves.  1/2 hour wait times.  Incompetent staff, ridiculous tv monitor system.  Change your accounts elsewhere!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TCF National Bank, Big Rapids Main at Big Rapids, MI
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Double entered a $1,240.00 and could care less
Overall Rating
by RFGG, Feb. 13, 2021

TCF Bank of Forest Lake MN double entered a $1,240.00 check I wrote to Home Depot from my personal checking account and have been ZERO assistance in correcting THEIR MISTAKE!
It's has now been 7 days of following up with TCF and their response has been it will take 10-14 days to correct their error! So, in effect I will have to wait 14-21 days for a credit back to my checking account due to TCF double entering the $1,240.00 check I wrote?? I have banked at TCF for over 20 years and this is how I get treated? Their indifference is staggering along with the unprofessional management team of armatures. I have waisted too much time that I will never get back trying to resolve an issue that was easily corrected Randy Gendreau  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TCF National Bank, Forest Lake Branch at Forest Lake, MN
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All Reviews...

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