TCF National Bank, Au Gres Branch Office

Name:TCF National Bank, Au Gres Branch Office
Full Service Brick and Mortar Office
Review:56 client reviews
Location:144 West Huron Drive
Au Gres, MI 48703

Arenac County
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Phone:989-876-8141
Branch Deposit:$40,966,000
FDIC Cert:#28330
Established:1987-12-31


The Bank

Name:TCF National Bank
Concentration:Commercial Lending Specialization
Established:1923-01-01
FDIC Insurance:1936-03-25
Holden By:Tcf Financial Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:505, view all, view on map
Website:http://www.tcfbank.com
Total Assets:$49,421,342,000
Total Deposits:$39,975,492,000
Total Equity Capital:$5,388,201,000
Total Domestic Office Deposits:$39,975,492,000
Net Income:$125,741,000
Quarterly Net Income:$125,741,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

56 client reviews of TCF National Bank scored 2 out of 5.

Incompetent.
Overall Rating
Other Services
by furious, Jun. 03, 2021

TCF is the most incompetent bank I've ever seen.  They can't seem to communicate within their own walls.  We left a few years ago because of this, but are co-owners of a home morgage with my daughter.  This year she wanted to refinance her loan, and chose (against my advice) to stay with TCF because she believed it would be cheaper. (it wasn't). It took them 4 months to refinance a loan they held on a property they had the mortgage on.  But it gets worse. She/we have been getting notices that she missed payments for over a month.  This is not true.  Payments are taken automatically out of her TCF account.  Yes we verified that they had gone out, and called them and they confirmed the payments had been/were being made.  They said to ignore it as it was straightened out and payments had always been up to date.  My wife talked to them again and the person she talked to was unaware there had been a refinance, but said the payments were all up to date. I got notice today that my credit rating dropped 80 points from about 820 to 740 because of them.  There is no excuse for this level of incompetence in operations.When I get home, we will make some personal visits.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TCF National Bank, Elk Rapids Branch at Elk Rapids, MI
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internal control issues
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by recentcustomer, Apr. 26, 2021

It took two visits to the branch in Mt. Clemens to close my checking account. At the second visit, I was assured the account was closed. On the advice of TCF's customer service, I contacted companies who were receiving automatic payments from the TCF account and made sure the payment information was changed to my new bank (Flagstar). Then, a month later, I receive an email from "Fiserve, the service provider with TCF Digital Banking with TCF National Bank." Fiserve wrote, "At your request, Fiserv processed the payment to [car loan servicer] . . . . However, after sending money to [car loan servicer], Fiserv could not withdraw the funds from your payment account. As a result, the money Fiserv sent to [car loan servicer] on your behalf was returned to Fiserv. . . . Any service fees associated with insufficient funds in your account to pay CHASE AUTOMOTIVE will be withdrawn in accordance with your TCF Digital Banking terms of service. Other standard processing fees may apply. This email is an attempt to collect on a debt and any information obtained will be used for that purpose." No one at TCF told me about Fiserve. Now I have a company attempting to withdraw funds from a checking account that has been closed, and the company is calling this an "insufficient funds" issue and a "debt" report. TALK ABOUT HARASSMENT!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TCF National Bank, Mt Clemens at Mount Clemens, MI
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Appalling
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AaronC, Apr. 07, 2021

3 lane drive thru, 15 minutes not a car moves.  1/2 hour wait times.  Incompetent staff, ridiculous tv monitor system.  Change your accounts elsewhere!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TCF National Bank, Big Rapids Main at Big Rapids, MI
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All Reviews...

Bank Nearby

Huron Community Bank, Au Gres Branch (5.5 miles)
Full Service Brick and Mortar Office
3150 East Huron Road, Sims Township
Au Gres, MI 48703

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