Synovus Bank, Lake Tuscaloosa Branch

Name:Synovus Bank, Lake Tuscaloosa Branch
Full Service Brick and Mortar Office
Review:9 client reviews
Location:4901 Rice Mine Road, N.E.
Tuscaloosa, AL 35406

Tuscaloosa County
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Phone:205-345-6021
FDIC Cert:#873
Established:2004-04-26


The Bank

Name:Synovus Bank
Concentration:Commercial Lending Specialization
Established:1888-01-01
FDIC Insurance:1934-01-01
Holden By:Synovus Financial Corp
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:292, view all, view on map
Website:www.synovus.com
Total Assets:$54,872,532,000
Total Deposits:$47,598,438,000
Total Equity Capital:$5,320,593,000
Total Domestic Office Deposits:$47,598,438,000
Net Income:$382,079,000
Quarterly Net Income:$188,633,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:15%
Quarterly Return on Equity:14%
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Client Review

9 client reviews of Synovus Bank scored 2.5 out of 5.

Outdated and lousy customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jesskas90, Jun. 25, 2021

I had an issue with my online account giving me inaccurate information, called, they said they would get back to me and never did. I walked into the office later that day to a quiet office with nobody to welcome me in. I waited awkwardly with blank stares and no acknowledgement for 5 minutes. Finally, somebody greeted me. I told them my issue, was directed to 2 other people, the third was the manager who was very rude and unprofessional to me. I have been a customer at Synovous (previously Coastal Bank and Trust) since 2007 (14 years). I had a check that said it went through on my online account, with me still having additional balance after it went through. Then, I was charged a fee the next day with a insufficient funds charge. I had more than enough money in my account and in fact pulled it all out the next day in cash. The bank did nothing about this. Turns out the online system does not give accurate information and is outdated. The customer service did nothing to accommodate the miscommunication between systems. Very disappointed and leaving Synovous immediately as they love to FEE people and not help them. I am finally debt free and taking my future investments/savings elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synovus Bank, Navarre Office at Navarre, FL
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by Bobber13, Nov. 24, 2020

This is for the Sorrento Branch in Florida..

Absolute awesome and friendly people and make me feel like they appreciate my business..They call you by name and really make the effort..Long holds on checks especially  when it's a new  account...I really don't blame them..The drive through lady is also sweet and friendly...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Synovus Bank, Blue Angel Branch at Pensacola, FL
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Very Poor Customer Service and too many fees
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by ConcernedBanker, Mar. 27, 2015

I have banked with Calhoun, GA branch since 1990. The past year, since my daughter received her student account, has been the banking experience from Hell. Per Synovus policy, if we sign up for online banking, her student account is waived of the $3 fee for sending out paper statements. The website continued to be faulty, stating error messages to try again later to sign up for paperless statements. We called the online customer service to also be told to try again later. We kept on trying and kept getting paper statements and fees. Finally, my daughter went in to the Calhoun branch where she spoke with a customer service lady who in turn called me. She told me there was nothing wrong with my online account that it was my computer not theirs. I went on to tell her that I have tried it on 3 different computers. I told her if we couldn't get it resolved I would close my 3 accounts and take my business elsewhere. She responded by laughing at me. This confirmed that my business is absolutely unimportant to this bank. I called, yet again the customer service for the website. The gentleman was very nice and did see an error on their end for why I was unable to ever accept paperless billing. He reset my online account and was able to finally get paperless statements. Needless to say. We never received a refund for the $3 per statement charges for getting the unwanted Mail. I called the lady back who the previous day had laughed at me and told her that I had resolved the issue through the online support. I let her know the issue all along had been the bank and NOT my computer. And that even though the issue is now resolved, the unprofessional way the matter was handled by her and for laughing at me when I stated I would close all 3 accounts and take elsewhere, I was closing them all now as well as some of my other family members who banked there. Synovus is evidentially more focused on helping themselves more than the customers. I will never darken the doors of a Synovus bank again as long as I can help it.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synovus Bank, Calhoun Branch at Calhoun, GA
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