Home > Maryland Banks > Nottingham Banks > SunTrust Bank Nottingham > SunTrust Bank, White Marsh Branch
SunTrust Bank, White Marsh Branch
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229 client reviews
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| Name: | SunTrust Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1891-09-21 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Suntrust Banks, Inc. |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 1253, view all, view on map |
| Website: | http://WWW.SUNTRUST.COM |
| Total Assets: | $205,527,049,000 |
| Total Deposits: | $163,527,658,000 |
| Total Equity Capital: | $23,942,683,000 |
| Total Domestic Office Deposits: | $163,527,658,000 |
| Net Income: | $2,126,970,000 |
| Quarterly Net Income: | $746,355,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
229 client reviews of SunTrust Bank scored 2.5 out of 5.
Great Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tplbanker, Oct. 23, 2018
I have received only the most pleasant and courteous service at my local branch at Rutland Commons. The staff is knowledgeable, helpful and the wait times are always brief. I am thrilled that they are now my neighborhood bankers.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Rutland Commons Branch at Mechanicsville, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tplbanker, Oct. 23, 2018
I have received only the most pleasant and courteous service at my local branch at Rutland Commons. The staff is knowledgeable, helpful and the wait times are always brief. I am thrilled that they are now my neighborhood bankers.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Rutland Commons Branch at Mechanicsville, VA
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Very intelligent and courteous Banker and shes as cute as pie
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CrysteWenhal, Oct. 08, 2018
They have a little short banker named Ms.TaylorBrown here in Arkansas. She was wonderful. We have had her help us with our mortgage and our Equity line. I couldn't be more pleased. A++ Rating. Not only is she very intelligent, she followed up with us a couple weeks later, to check on my health. (as I was sick during our appointment). I wish every bank gave this kind of Customer Service. I couldn't be more impressed by this young woman. SunTrust did amazing by me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Memphis Civic Center 954 at West Memphis, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CrysteWenhal, Oct. 08, 2018
They have a little short banker named Ms.TaylorBrown here in Arkansas. She was wonderful. We have had her help us with our mortgage and our Equity line. I couldn't be more pleased. A++ Rating. Not only is she very intelligent, she followed up with us a couple weeks later, to check on my health. (as I was sick during our appointment). I wish every bank gave this kind of Customer Service. I couldn't be more impressed by this young woman. SunTrust did amazing by me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Memphis Civic Center 954 at West Memphis, AR
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Poor, poor, poor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by STcust, Sep. 17, 2018
I should definitely get rid of this bank. SunTrust is so poor, and this branch (and probably many others) is simply "sad". Online Banking has been down for about 3 days (hard to imagine" -- have to wonder why banks are not REQUIRED to have a reliable contingency plan/"disaster recovery", etc.) Earlier this afternoon, I called the Brandermill Branch to try to assure the ATM was functioning (as it has been "down" frequently lately.) The employee I spoke with was immediately "defensive" stating that it was currently unavailable due to "ROUTINE" maintenance. So it should be "up" shortly. I arrived at the branch around 5:30 and of course, the ATM was "down" (again)!!!!! Since the bank closes at 5pm, there were NO services available!!! There were multiple employees inside the bank (just wondering around ready to make their exit I assume), so I pulled up to the window. The individual I spoke with was not even aware that the ATM was "down" -- HOW is that possible??? She said they don't "service" the ATM -- ok, maybe you don't "technically service" the ATM, but transactions conducted at the ATM are made by SunTrust customers!!
Wouldn’t you think that MAYBE since the ATM was down, and online banking was unavailable, someone at the bank (Branch Manager??) would take the initiative to keep the drive-thru open for an extra hour or so? NOT MY Branch!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby STcust, Sep. 17, 2018
I should definitely get rid of this bank. SunTrust is so poor, and this branch (and probably many others) is simply "sad". Online Banking has been down for about 3 days (hard to imagine" -- have to wonder why banks are not REQUIRED to have a reliable contingency plan/"disaster recovery", etc.) Earlier this afternoon, I called the Brandermill Branch to try to assure the ATM was functioning (as it has been "down" frequently lately.) The employee I spoke with was immediately "defensive" stating that it was currently unavailable due to "ROUTINE" maintenance. So it should be "up" shortly. I arrived at the branch around 5:30 and of course, the ATM was "down" (again)!!!!! Since the bank closes at 5pm, there were NO services available!!! There were multiple employees inside the bank (just wondering around ready to make their exit I assume), so I pulled up to the window. The individual I spoke with was not even aware that the ATM was "down" -- HOW is that possible??? She said they don't "service" the ATM -- ok, maybe you don't "technically service" the ATM, but transactions conducted at the ATM are made by SunTrust customers!!
Wouldn’t you think that MAYBE since the ATM was down, and online banking was unavailable, someone at the bank (Branch Manager??) would take the initiative to keep the drive-thru open for an extra hour or so? NOT MY Branch!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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by MYBANKTOO 2018-11-06 09:02:04
Like Countries, many others avail, but I personally have been with them for 30 yrs, never found anyone that wouldn't help you if they could. Sure sometimes never a wait, but at times little slower, but they do exactly what you would do, when time to leave, you go home. Other things on line are down if down for reason, and might just be for your protection! All best reasoning avail by new they are still my bank and have no plans to change. Hope your new bank will be a great home for you too.
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