SunTrust Bank, Loch Raven Branch

Name:SunTrust Bank, Loch Raven Branch
Full Service Brick and Mortar Office
Review:226 client reviews
Location:1608 East Joppa Rd
Towson, MD 21286

Baltimore County
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Phone:410-296-2434
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: 9-12
FDIC Cert:#867
Established:2004-05-24


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1288, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$199,970,211,000
Total Deposits:$165,116,782,000
Total Equity Capital:$23,964,495,000
Total Domestic Office Deposits:$165,116,782,000
Net Income:$651,108,000
Quarterly Net Income:$651,108,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%
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Client Review

226 client reviews of SunTrust Bank scored 2.5 out of 5.

Worst Suntrust in the State
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by FLdiplomat, Jun. 11, 2018

You can deposit money but they won’t give it back. You have to place an order in advance if you want more than 5k or they force you to pay a $65 wire fee to get your own money out. Laura Thompson is the most rude staff at any suntrust I’ve ever been to. She never introduced herself, she looked unkempt-not like a financial industry employee, she made faces and rolled her eyes during our transaction.

Just do yourself a favor and go to the 17th St branch in Ocala where the staff is excellent!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Dunnellon Branch at Dunnellon, FL
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Sharon Coulson love
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Momrooster1944, Jun. 06, 2018

Best staff of any bank I have done business with. Ms Rogers is always professional and friendly as is all of the staff. They are always helpful especially if you have a problem. Thanks

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Prince Frederick Branch at Prince Frederick, MD
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by DrBoyd 2018-06-17 18:59:40
I can't imagine anyone giving this branch anything less than a 5 star rating. The staff there is the nicesest of any bank I have ever used. They call you by name and treat you as a family member. It is never crowded so there is never much of a wait time, if any. This goes for going inside the branch or using their drive thru banking.
If you have not tried this branch or have avoided it because of previous comments, try it. I have been with Republic Bank, then CCB, and now with SunTrust and by far this bank and this location is the greatest.
This is non solicited. I merely went on line to look up their phone number and saw these comments and low star rating. The large banking centers in Charlotte must be behind these comments. They do not give the personal attention that Sun Trust does.
Terrible service!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Wewe, May. 14, 2018

The bank manager did a terrible job of managing time. She knew we were waiting to get an insurance check co signed and made us wait 5o minutes while she helped one other client. Our transaction took less than 2 minutes. Why could she not step out of that meeting to sign our check and get us out the door?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Rivergate Branch at Charlotte, NC
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Old Line Bank, Towson Branch (0.4 miles)
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Branch Banking and Trust Company, Joppa Road Branch (0.4 miles)
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PNC Bank, Ravenwood @ Giant Branch (0.9 miles)
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