SunTrust Bank, Hickory Park Branch

Name:SunTrust Bank, Hickory Park Branch
Full Service Brick and Mortar Office
Review:228 client reviews
Location:11201 Nuckols Road
Glen Allen, VA 23059

Henrico County
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Phone:804-217-5696
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-6
Tue: 9-6
Wed: 9-6
Thu: 9-6
Fri: 9-6
Weekend: 9-12
FDIC Cert:#867
Established:2006-02-27


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1252, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$202,064,278,000
Total Deposits:$165,212,451,000
Total Equity Capital:$23,965,094,000
Total Domestic Office Deposits:$165,212,451,000
Net Income:$1,380,615,000
Quarterly Net Income:$729,507,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
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Client Review

228 client reviews of SunTrust Bank scored 2.5 out of 5.

Incompetent Manager and VP
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sparvaiz, Oct. 02, 2016

When I use the Twin Hickory Suntrust to deposit checks with the Tellers everything is fine.  However, as soon as I noticed an issue with my account and had to speak with the VP, I got a glimpse of the incompetency of this bank.  At first the VP showed no urgency to help me with my issue.  Then when I told him I was going to call Suntrust's Customer Care, he told me to call the manager instead.  I said I was not going to call the manager and was going to call the 1-800 Customer Care number and give feedback about the Twin Hickory branch.  Once I said this he got started on helping me resolve my account issue.  I had to sign a few documents etc.  He said everything will be taken care of.  3 weeks later, nothing had changed.  I came into the branch and spoke with the manager.  Told him everything from A-Z.  He took down my number and said he will resolve the matter and call me.  Two weeks later - no change and no phone call.  I came in again and spoke to the Account Service Specialist this time as he was the only person available.  He fixed the problem and called me back to confirm.  He should be running the Twin Hickory Branch.  The Twin Hickory Suntrust bank is very incompetent.  From now on, whenever I have anything important to get done at Suntrust, I will go to the one on Pump Rd and Broad St.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Hickory Park Branch at Glen Allen, VA
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