SunTrust Bank, Deep Creek Branch

Great Bank!
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by tplbanker, Oct. 23, 2018

I have received only the most pleasant and courteous service at my local branch at Rutland Commons.  The staff is knowledgeable, helpful and the wait times are always brief. I am thrilled that they are now my neighborhood bankers.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Rutland Commons Branch at Mechanicsville, VA
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Very intelligent and courteous Banker and shes as cute as pie
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by CrysteWenhal, Oct. 08, 2018

They have a little short banker named Ms.TaylorBrown here in Arkansas. She was wonderful. We have had her help us with our mortgage and our Equity line. I couldn't be more pleased. A++ Rating. Not only is she very intelligent, she followed up with us a couple weeks later, to check on my health. (as I was sick during our appointment). I wish every bank gave this kind of Customer Service. I couldn't be more impressed by this young woman. SunTrust did amazing by me.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Memphis Civic Center 954 at West Memphis, AR
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Poor, poor, poor
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by STcust, Sep. 17, 2018

I should definitely get rid of this bank.  SunTrust is so poor, and this branch (and probably many others) is simply "sad".  Online Banking has been down for about 3 days (hard to imagine" -- have to wonder why banks are not REQUIRED to have a reliable contingency plan/"disaster recovery", etc.)  Earlier this afternoon, I called the Brandermill Branch to try to assure the ATM was functioning (as it has been "down" frequently lately.) The employee I spoke with was immediately "defensive" stating that it was currently unavailable due to "ROUTINE" maintenance.  So it should be "up" shortly. I arrived at the branch around 5:30 and of course, the ATM was "down" (again)!!!!!  Since the bank closes at 5pm, there were NO services available!!!  There were multiple employees inside the bank (just wondering around ready to make their exit I assume), so I pulled up to the window. The individual I spoke with was not even aware that the ATM was "down" -- HOW is that possible???  She said they don't "service" the ATM -- ok, maybe you don't "technically service" the ATM, but transactions conducted at the ATM are made by SunTrust customers!!
Wouldn’t you think that MAYBE since the ATM was down, and online banking was unavailable, someone at the bank (Branch Manager??) would take the initiative to keep the drive-thru open for an extra hour or so?  NOT MY Branch!!!!!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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