SunTrust Bank, Brandermill Branch

Name:SunTrust Bank, Brandermill Branch
Full Service Brick and Mortar Office
Review:228 client reviews
Location:13001 Hull Street Road
Midlothian, VA 23112

Chesterfield County
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Phone:804-744-2158
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-6
Tue: 9-6
Wed: 9-6
Thu: 9-6
Fri: 9-6
Weekend: 9-12
FDIC Cert:#867
Established:1990-05-07


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1252, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$202,064,278,000
Total Deposits:$165,212,451,000
Total Equity Capital:$23,965,094,000
Total Domestic Office Deposits:$165,212,451,000
Net Income:$1,380,615,000
Quarterly Net Income:$729,507,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
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Client Review

228 client reviews of SunTrust Bank scored 2.5 out of 5.

Poor, poor, poor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by STcust, Sep. 17, 2018

I should definitely get rid of this bank.  SunTrust is so poor, and this branch (and probably many others) is simply "sad".  Online Banking has been down for about 3 days (hard to imagine" -- have to wonder why banks are not REQUIRED to have a reliable contingency plan/"disaster recovery", etc.)  Earlier this afternoon, I called the Brandermill Branch to try to assure the ATM was functioning (as it has been "down" frequently lately.) The employee I spoke with was immediately "defensive" stating that it was currently unavailable due to "ROUTINE" maintenance.  So it should be "up" shortly. I arrived at the branch around 5:30 and of course, the ATM was "down" (again)!!!!!  Since the bank closes at 5pm, there were NO services available!!!  There were multiple employees inside the bank (just wondering around ready to make their exit I assume), so I pulled up to the window. The individual I spoke with was not even aware that the ATM was "down" -- HOW is that possible???  She said they don't "service" the ATM -- ok, maybe you don't "technically service" the ATM, but transactions conducted at the ATM are made by SunTrust customers!!
Wouldn’t you think that MAYBE since the ATM was down, and online banking was unavailable, someone at the bank (Branch Manager??) would take the initiative to keep the drive-thru open for an extra hour or so?  NOT MY Branch!!!!!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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by Vermin999, Feb. 05, 2018

Many problems with the Suntrust Branch on Hull Street in Brandermill area in Chesterfield Va.

I have banked here since moving 3 mi from here in 2002 as the convenience of the drive up ATM is the ONLY reason I do.

Repeatedly I have deposited checks here say on a Mon before noon, and the deposit is not available until Wednesday !!!!

Their answer is "that's the way it works"....pitiful....

Then today 2/5/2018 at or about 1615, was the last straw. I needed $850 as that was too much to get out of the ATM so I was waiting in the 2nd lane whilst the 1'st lane was being serviced. The teller who looked like he was hired out of the 'Hood, finished with the first lane and then took the next car ahead of me, even as I was next.

I waited about 20 min and then he decided to wait on me. I told him I wanted to take the money out of my account and sent him my ATM card.

He then proceeded to take another car in the first lane so after another few mins I hit the call and ax'ed him what the problem was....he flashed me a dirty look and went back to what he was doing.

After 45 mins....in the drive thru.....I threw in the towel and went inside and got finally the manager, Jennine? as she pulled out papers wanting me sign in multiple places....so I took a STAND......as all I wanted was to take money out of my account.

I just said NO ! I crushed up the check and walked out, then drove around to the ATM around the back of the branch and got out $400 as I now have to make another trip tomorrow.

Attention Women ! I would advise NOT to use the ATM in back unless a passenger is present.....as it's poorly lit and there are woods back there AND its a high crime area !!!

This is NOT the same Suntrust I signed up with in Atlanta in 1990 !





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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