Sterling National Bank, Review

Sterling National Bank, Review

Average rating based on 5 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
1
4 star:
0
3 star:
0
2 star:
1
1 star:
3
horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by germangal, Jul. 14, 2021

Since Sterling took over Astoria Bank, it has been one nightmare after another. A bank sends Sterling a payment, it does not show up on the statement. But the bank said it processed July 2, 2021.
Email for help, you get the pass the buck attitude with wrong information and wrong website information.
Every client should be a Sterling client--not a secondary client like Sterling Connect.
Astoria bank staff knew what they were doing. I wish Astoria Bank would take over the Sterling Connect/because that is where the Sterling put the Astoria Bank clients.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Sterling National Bank, Forest Hills Branch at Forest Hills, NY
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Angel is the best asset Sterling East Islip has
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by Dissat1955isfied, Feb. 27, 2021

Sterling ruined what Astoria excelled at.:
ATM......... horrendous
Online banking........A joke, won't connect OR doesn't pay bills after entering info.
ATM: filthy and Sterling refuses to supply FREE antiseptic from NY State. Supermarkets wipe everything down but Sterling can't be bothered.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Terrible Service
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by Rashri, Jan. 14, 2020

I had a savings account here and wanted to close it. I requested cash and asked about the process (what I needed to bring, sign, etc..). The women I spoke with treated me like trash and refused to help me. After calling several times, Karina Vardanyan and Lyudmila Peygumbari said they placed a request with security. The next day, Karina said she had questions for me. When I told her I was unemployed, she said "oh, so you're a housewife?" with a condescending attitude. I said "No, I am not a housewife, I am single". She replied that these were not the answers security wanted to hear. I do not know if she wanted me to lie or why she was so judgmental and rude. She refused to help me further and transferred me to Lyudmila who said she had clients to attend to and refused to help me as well. When I raised my voice to say "I am a client", she hung up and the bank ignored all of my phone calls.

I am appalled and disappointed by the client service in this bank. The more questions I asked to learn about that process to make sure I was doing things correctly and safely, the more irritated these women became. They even asked me to sign a document to release the cash without explaining why I would sign it prior to picking it up. I feel that this branch is fraudulent.

I called the 800 number and spoke to Indira Bridgelal who was kind enough to call the bank and push the process further. I was in tears explaining how Karina and Lyudmila treated me.

In the end, I went to a different location and accepted a check. I will never work with this bank again and I will place reviews on all social platforms. This is unacceptable and I do not want anyone to ever experience this level of disrespect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Sterling National Bank, 18th Avenue Branch at Brooklyn, NY
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Great bank staff!
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by Lynbrook4ever, May. 10, 2018

I used to bank at Capital One in Lynbrook, but they closed the one on Merrick Road and they keep changing employees. I think banks miss the point with personal touch these days. The branch manager Denise Rogers is a local and she is so friendly and helpful.  They have a banker, Diane, that is there 37 years! Everyone else is nice too.  So glad I found this bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Sterling National Bank, Lynbrook Branch at Lynbrook, NY
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by Dissat1955isfied 2021-02-27 00:51:35
I should have gone to lynbrook. Staff at East Islip is great. Sterling's operation of everything is atrocious. My daughter and neighbor closed their accts and went to TD right down the street and are satisfied.
Many people use the ATM'S on a daily basis. Sterling can get FREE sanitizer and antiseptic wipes from the state. I told them and they said "we have a girl wipe them off"
REALLY? Supermarkets are more diligent.
AND the online banking either doesn't load OR I pay my bills then get late overdue notices that my bills never got paid.
GOOD JOB STERLING.
Review of Bank
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by helena, Jan. 08, 2015

Impossible to reach any telephone numbers devoted to client services or even main offices.  If you want any questions answered re anything at all you must go to branch office. Some branch office telephone numbers you actually may speak to a human but they nothing about any online services and again suggest you go to a branch office for any kind of service.  I am giving this extra time b/c I banked with Provident for so long and have been hoping SB straightens out its deficiencies but it doesn't look good.

* this review was made on Sterling National Bank, Orangeburg Branch at Orangeburg, NY
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