Sterling National Bank, Syosset Branch

Name:Sterling National Bank, Syosset Branch
Full Service Brick and Mortar Office
Review:5 client reviews
Location:50 Jackson Avenue
Syosset, NY 11791

Nassau County
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Phone:516-496-3299
FDIC Cert:#30337
Established:1982-12-31


The Bank

Name:Sterling National Bank
Concentration:Commercial Lending Specialization
Established:1895-01-01
FDIC Insurance:1949-08-09
Holden By:Sterling Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:75, view all, view on map
Website:www.snb.com
Total Assets:$29,057,043,000
Total Deposits:$23,345,671,000
Total Equity Capital:$5,003,433,000
Total Domestic Office Deposits:$23,345,671,000
Net Income:$217,510,000
Quarterly Net Income:$108,114,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

5 client reviews of Sterling National Bank scored 2 out of 5.

horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by germangal, Jul. 14, 2021

Since Sterling took over Astoria Bank, it has been one nightmare after another. A bank sends Sterling a payment, it does not show up on the statement. But the bank said it processed July 2, 2021.
Email for help, you get the pass the buck attitude with wrong information and wrong website information.
Every client should be a Sterling client--not a secondary client like Sterling Connect.
Astoria bank staff knew what they were doing. I wish Astoria Bank would take over the Sterling Connect/because that is where the Sterling put the Astoria Bank clients.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Sterling National Bank, Forest Hills Branch at Forest Hills, NY
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Angel is the best asset Sterling East Islip has
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by Dissat1955isfied, Feb. 27, 2021

Sterling ruined what Astoria excelled at.:
ATM......... horrendous
Online banking........A joke, won't connect OR doesn't pay bills after entering info.
ATM: filthy and Sterling refuses to supply FREE antiseptic from NY State. Supermarkets wipe everything down but Sterling can't be bothered.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Rashri, Jan. 14, 2020

I had a savings account here and wanted to close it. I requested cash and asked about the process (what I needed to bring, sign, etc..). The women I spoke with treated me like trash and refused to help me. After calling several times, Karina Vardanyan and Lyudmila Peygumbari said they placed a request with security. The next day, Karina said she had questions for me. When I told her I was unemployed, she said "oh, so you're a housewife?" with a condescending attitude. I said "No, I am not a housewife, I am single". She replied that these were not the answers security wanted to hear. I do not know if she wanted me to lie or why she was so judgmental and rude. She refused to help me further and transferred me to Lyudmila who said she had clients to attend to and refused to help me as well. When I raised my voice to say "I am a client", she hung up and the bank ignored all of my phone calls.

I am appalled and disappointed by the client service in this bank. The more questions I asked to learn about that process to make sure I was doing things correctly and safely, the more irritated these women became. They even asked me to sign a document to release the cash without explaining why I would sign it prior to picking it up. I feel that this branch is fraudulent.

I called the 800 number and spoke to Indira Bridgelal who was kind enough to call the bank and push the process further. I was in tears explaining how Karina and Lyudmila treated me.

In the end, I went to a different location and accepted a check. I will never work with this bank again and I will place reviews on all social platforms. This is unacceptable and I do not want anyone to ever experience this level of disrespect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Sterling National Bank, 18th Avenue Branch at Brooklyn, NY
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