Sterling National Bank, Review

Sterling National Bank, Review

Average rating based on 3 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Rashri, Jan. 14, 2020

I had a savings account here and wanted to close it. I requested cash and asked about the process (what I needed to bring, sign, etc..). The women I spoke with treated me like trash and refused to help me. After calling several times, Karina Vardanyan and Lyudmila Peygumbari said they placed a request with security. The next day, Karina said she had questions for me. When I told her I was unemployed, she said "oh, so you're a housewife?" with a condescending attitude. I said "No, I am not a housewife, I am single". She replied that these were not the answers security wanted to hear. I do not know if she wanted me to lie or why she was so judgmental and rude. She refused to help me further and transferred me to Lyudmila who said she had clients to attend to and refused to help me as well. When I raised my voice to say "I am a client", she hung up and the bank ignored all of my phone calls.

I am appalled and disappointed by the client service in this bank. The more questions I asked to learn about that process to make sure I was doing things correctly and safely, the more irritated these women became. They even asked me to sign a document to release the cash without explaining why I would sign it prior to picking it up. I feel that this branch is fraudulent.

I called the 800 number and spoke to Indira Bridgelal who was kind enough to call the bank and push the process further. I was in tears explaining how Karina and Lyudmila treated me.

In the end, I went to a different location and accepted a check. I will never work with this bank again and I will place reviews on all social platforms. This is unacceptable and I do not want anyone to ever experience this level of disrespect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Sterling National Bank, 18th Avenue Branch at Brooklyn, NY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great bank staff!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lynbrook4ever, May. 10, 2018

I used to bank at Capital One in Lynbrook, but they closed the one on Merrick Road and they keep changing employees. I think banks miss the point with personal touch these days. The branch manager Denise Rogers is a local and she is so friendly and helpful.  They have a banker, Diane, that is there 37 years! Everyone else is nice too.  So glad I found this bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Sterling National Bank, Lynbrook Branch at Lynbrook, NY
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Review of Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by helena, Jan. 08, 2015

Impossible to reach any telephone numbers devoted to client services or even main offices.  If you want any questions answered re anything at all you must go to branch office. Some branch office telephone numbers you actually may speak to a human but they nothing about any online services and again suggest you go to a branch office for any kind of service.  I am giving this extra time b/c I banked with Provident for so long and have been hoping SB straightens out its deficiencies but it doesn't look good.

* this review was made on Sterling National Bank, Orangeburg Branch at Orangeburg, NY
15 of 16 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Banks Nearby

People's United Bank, West Haverstraw Stop & Shop Branch (1.2 miles)
Full Service Retail Office
45 South Route 9w
West Haverstraw, NY 10993
People's United Bank, West Haverstraw Branch (1.2 miles)
Full Service Brick and Mortar Office
26 South Route 9w
West Haverstraw, NY 10993
KeyBank, West Haverstraw Branch (1.3 miles)
Full Service Brick and Mortar Office
3 North Route 9 West
West Haverstraw, NY 10993
TD Bank, Stony Point Branch (2.0 miles)
Full Service Brick and Mortar Office
82 South Liberty Drive
Stony Point, NY 10980
JPMorgan Chase Bank, Garnerville Branch (2.2 miles)
Full Service Brick and Mortar Office
58 West Ramapo Road
Garnerville, NY 10923

More