Simmons Bank, Review

unable to contact this bank by phone. no one answers!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by shelby1, Jun. 21, 2022

Severely understaffed & no one answers the phone. If I send a message thru their website I get a return message that says they will answer in 1-3 days.  How can ANY bank even exist in todays business climate? I have been a client of this bank more than 20 years when in Collinsville & thru several changes of ownership. Since they were bought by Simmons, the service has been abysmal. What does it really take just to answer a simple question on the phone?

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Simmons Bank, Whitesboro Branch at Whitesboro, TX
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

JT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JT01, Jan. 30, 2021

Plan on sitting in line for 20+ mins to cash checks. They only have one lane now that they done away with the video tellers.  Video tellers were great in many peoples opinion but why listen to what the customers want. Local staff is great.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Simmons Bank, West Plains Branch at West Plains, MO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Obtaining a debit card
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mahir, Jul. 18, 2018

I've had an account with this bank since 1999 and then moved overseas to work but kept my account which I've had active for almost 20 years. I recently requested a debt card but was told that I've to be physically present in one of their branches in order to apply for a new debit card. I tried for more than 3 months to explain to them that I'm living outside the United States now and it simply does not make sense to fly specially all the way from Dubai to Little Rock in order to get a debit card but they insisted! I even called the president of the bank and explained my situation but had no help. It is a disgrace considering that I've a reasonably large amount in my account, especially when I still regularly (monthly) deposit part of my salary with them. I'll definitely close my account with them as soon as get back home.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Simmons Bank, Cabot Branch at Cabot, AR
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment