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Santander Bank, N.A., Review
Santander Bank, N.A., Review
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HORRIFIC BANK…STAY FAR FAR AWAY
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by AbbyandSadiesMom, Jan. 09, 2014
My company uses this bank, but changing to another very soon, thankfully. Copley Square branch incompetent; all the good people left. Assistant Manager demoted - also incompetent. One window open with a line down the hallway, while other staff chit chats in an adjacent office. Kenmore Square branch WORSE, if that's possible. Park Square branch not much better. Rude employees, managers always on breaks or invisible, no customer service, no one ever calls back, requests thru both customer service at bank and phone non-responsive. THIS BANK IS HORRIBLE. Find yourself another unless you like to be aggravated. The portion of this review regarding length of service with this bank is representative to my company, not my personal account. I've been with my bank (Century Bank & Trust) for 20+ years - there's a very good reason, unlike Santander's pitiful performance (including when they were Sovereign).
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AbbyandSadiesMom, Jan. 09, 2014
My company uses this bank, but changing to another very soon, thankfully. Copley Square branch incompetent; all the good people left. Assistant Manager demoted - also incompetent. One window open with a line down the hallway, while other staff chit chats in an adjacent office. Kenmore Square branch WORSE, if that's possible. Park Square branch not much better. Rude employees, managers always on breaks or invisible, no customer service, no one ever calls back, requests thru both customer service at bank and phone non-responsive. THIS BANK IS HORRIBLE. Find yourself another unless you like to be aggravated. The portion of this review regarding length of service with this bank is representative to my company, not my personal account. I've been with my bank (Century Bank & Trust) for 20+ years - there's a very good reason, unlike Santander's pitiful performance (including when they were Sovereign).
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Very Very bad bank.
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by AshrafFam, Dec. 30, 2013
I thought that I will deal with a bank in developed country, but I found myself dealing with bank in under-develop country.
I cannot believe that there is a bank in USA in this horrible level, unprofessional, very slow in their reaction, don't appreciate the value of client's time. overall just pass by and don't even think in looking to it. Be smart and BE AWAY!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., New Holland Branch at New Holland, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AshrafFam, Dec. 30, 2013
I thought that I will deal with a bank in developed country, but I found myself dealing with bank in under-develop country.
I cannot believe that there is a bank in USA in this horrible level, unprofessional, very slow in their reaction, don't appreciate the value of client's time. overall just pass by and don't even think in looking to it. Be smart and BE AWAY!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., New Holland Branch at New Holland, PA
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Horrible!! be away of this bank
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by AshrafFam, Dec. 30, 2013
It is poor simple bank!!. It worse to be unknown to many people. If you want professional people, good service and paying your bills on time, BE AWAY of this bank. They are very slow in paperwork, they always saying call you back but never call you back (Lies) dealing with them is wasting time and effort. they checked my credit three time in one month and dropped my score.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., New Holland Branch at New Holland, PA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AshrafFam, Dec. 30, 2013
It is poor simple bank!!. It worse to be unknown to many people. If you want professional people, good service and paying your bills on time, BE AWAY of this bank. They are very slow in paperwork, they always saying call you back but never call you back (Lies) dealing with them is wasting time and effort. they checked my credit three time in one month and dropped my score.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., New Holland Branch at New Holland, PA
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by AbbyandSadiesMom 2014-01-09 12:00:29
I am forced to do business with this bank as my company uses them…but not for long. This bank is HORRIFIC!!! In Copley Square, all the good people left. The 'alleged' manager is a joke! They never return calls, they don't answer questions nor do they have a clue what customer service is all about. Stay FAR AWAY from this bank unless you don't mind waiting in endless lines (one teller while the others chit chat in an office), no chairs to sit on near tellers anymore (replaced with garbage ads extolling how great they are…not) and incompetence.
Nicest folks
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by likethem, Nov. 30, 2013
The staff at the Hazard Avenue branch are the best...in fact, they are the reason why I have stayed with this bank through so many changes in ownership. Michele, in particular, has become a friend; she gives us wonderful, personalized service - always friendly and helpful.
* this reviewer has be with this bank for >10 years
* this review was made on Santander Bank, N.A., Hazard Avenue Branch at Enfield, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby likethem, Nov. 30, 2013
The staff at the Hazard Avenue branch are the best...in fact, they are the reason why I have stayed with this bank through so many changes in ownership. Michele, in particular, has become a friend; she gives us wonderful, personalized service - always friendly and helpful.
* this reviewer has be with this bank for >10 years
* this review was made on Santander Bank, N.A., Hazard Avenue Branch at Enfield, CT
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by AbbyandSadiesMom 2014-01-09 13:20:45
You got lucky, that's all.
Hoboken NJ Branch & Jercity City Path Train Branch
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by JHatch, Oct. 22, 2013
Mr. Patel at the Hoboken, NJ has been exceptional! I have also found Ms. Porter at the PATH branch to be very friendly as well.
Sanatander is a great bank! I love banking with them. People complain because they are strict. There is no way this bank is only a one star. It is clear that people that don't know how to manage their money are the complainers. Look at yourself first! If every bank you go to is terrible, then you are the problem.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Hoboken Branch at Hoboken, NJ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JHatch, Oct. 22, 2013
Mr. Patel at the Hoboken, NJ has been exceptional! I have also found Ms. Porter at the PATH branch to be very friendly as well.
Sanatander is a great bank! I love banking with them. People complain because they are strict. There is no way this bank is only a one star. It is clear that people that don't know how to manage their money are the complainers. Look at yourself first! If every bank you go to is terrible, then you are the problem.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Hoboken Branch at Hoboken, NJ
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by AbbyandSadiesMom 2014-01-09 13:22:16
It is clear that NJ may have different standards. Trust me when I tell you, the Boston branches absolutely STINK! Be thankful you get customer service. Here in Boston, we're lucky if we find a manager in any branch, much less more than one teller during peak periods.
wayland, ma branch
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by angmarie, Sep. 25, 2013
the wayland branch is the best! hardly ever a line and the head teller and personal banker are always helpful and amazing, they treat me and my family like their own!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Wayland Branch at Wayland, MA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby angmarie, Sep. 25, 2013
the wayland branch is the best! hardly ever a line and the head teller and personal banker are always helpful and amazing, they treat me and my family like their own!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Wayland Branch at Wayland, MA
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Rude agents , very unhelpful , annoying ATM machines
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by Gwichner, Sep. 08, 2013
Too many problems , too many banks to chose from!
So I am going to close my accounts at Sovereign.
Very bad experience on the phone with rude agent, very bad experience at a branch on 35 st with equally rude agent. This bank knows only one thing: to take your money any which way .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Lenox Hill Office Branch at New York, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gwichner, Sep. 08, 2013
Too many problems , too many banks to chose from!
So I am going to close my accounts at Sovereign.
Very bad experience on the phone with rude agent, very bad experience at a branch on 35 st with equally rude agent. This bank knows only one thing: to take your money any which way .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Lenox Hill Office Branch at New York, NY
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Horrible bank for so many reasons
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by 1169Nantasket, Sep. 07, 2013
Within the past three months the ATMs at Sovereign have eaten my ATM card, requiring me to reapply for one (they just don't send you a copy or retrieve the eaten card. Worst yet you must enter your entire social security number into their phone bank to contact customer service for any reason, even branch locations. Cell phone transmissions can be easily intercepted and tone designators (both available at Radio Shack for short money) can read your SS number. Callous, rude, miserable company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Canton Shaws Supermarket Branch at Canton, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 1169Nantasket, Sep. 07, 2013
Within the past three months the ATMs at Sovereign have eaten my ATM card, requiring me to reapply for one (they just don't send you a copy or retrieve the eaten card. Worst yet you must enter your entire social security number into their phone bank to contact customer service for any reason, even branch locations. Cell phone transmissions can be easily intercepted and tone designators (both available at Radio Shack for short money) can read your SS number. Callous, rude, miserable company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Canton Shaws Supermarket Branch at Canton, MA
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by angmarie 2013-09-25 14:17:22
if you go back to the branch you lost it at they should have it therefor 5 days. check before you cancel the card and you won't need a new one
rude teller no name tag...
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by dulcey, Jul. 16, 2013
I was there twice this month...and will NEVER go there again..the teller was so rude...no good morning no thank-you..never smiled she needs to look for a new job....maybe looking at walls or dirt she wants nothing to do with people.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Kempton Street Branch at New Bedford, MA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby dulcey, Jul. 16, 2013
I was there twice this month...and will NEVER go there again..the teller was so rude...no good morning no thank-you..never smiled she needs to look for a new job....maybe looking at walls or dirt she wants nothing to do with people.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Kempton Street Branch at New Bedford, MA
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by Eisley 2013-08-27 15:04:33
The Edgewood Branch in Cranston, Rhode Island...I have & others have had a lot of rude happenings from tellers. The young tellers are not friendly. A few months ago I reported the event that I underwent to main head quarters. Withdrawing 50 dollars but the teller did not give a receipt. When I asked for a receipt she replied...WE do not give receipts. That is not true...so finally received my receipt and $250.00 had been removed from my account. I approached her & requested she fix it and also to show me my withdrawl slip.The young teller next to her told me she is new and not know all the rules. Manager came over...the error was fixed but I never saw my hand written withdrawl slip. I never go to that teller again. And she had no name tag and I asked her 5 times for her name...she finally replied her name is "Clarrisa The Head Teller!" I still, to this day, want to see my withdrawl slip....I hear of many of these types of events at this branch.
Cabot street branch in Beverly Massachusetts
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by upsetattorney, May. 13, 2013
Worst Bank Ever. People treat you like a criminal. No personality, no personal services,teller kept repeating"Bank policy is " made me deposit a cashiers check drawn on sovereign bank into my sovereign bank account when I made the check and the only issue was that I spelt the payee's first name off by one letter. Only wanted to get a new check with the correct spelling. Did not care about my urgency and mt business depended on getting this money out todsay. worst Bank ever!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Cabot Street Branch at Beverly, MA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby upsetattorney, May. 13, 2013
Worst Bank Ever. People treat you like a criminal. No personality, no personal services,teller kept repeating"Bank policy is " made me deposit a cashiers check drawn on sovereign bank into my sovereign bank account when I made the check and the only issue was that I spelt the payee's first name off by one letter. Only wanted to get a new check with the correct spelling. Did not care about my urgency and mt business depended on getting this money out todsay. worst Bank ever!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Cabot Street Branch at Beverly, MA
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City Hall Branch
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by SueEllen7, May. 12, 2013
I was impressed with the new manager Miss Burke. Not only was she extremely nice, she was very knowledgable and willing to help resolve my issue. Indeed a breath of fresh air.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Murray Hill Branch at New York, NY
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SueEllen7, May. 12, 2013
I was impressed with the new manager Miss Burke. Not only was she extremely nice, she was very knowledgable and willing to help resolve my issue. Indeed a breath of fresh air.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Murray Hill Branch at New York, NY
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No thanks for the memories, NY City Hall Branch
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by PiggyBankKnowsBest, May. 10, 2013
I've been a Sovereign Bank customer for 13 years throughout various mergers and never had any major problems until I made the mistake of opening an account in the NY City Hall branch. Two months ago I got a vague letter saying that one of my accounts was flagged for investigation by USA Patriot Act and would be closed unless I spoke with someone asap. The letter did not specify which account it was (I have 3), and I wanted to make sure that it wasn't some scam letter. After several frustrating phone calls where nobody knew what was going on, I figured that the letter on the address is probably where I should go - the City Hall branch where I had opened a savings account without any problems one year ago.
The rep there spoke to a mysterious manager behind closed doors. He emerged and said it was a very serious matter but couldn't give me any more information. He also admitted that it was their fault that the account was opened incorrectly a year ago without collecting all information, but couldn't give me any more details and said I had to undergo a very lengthy interview to verify it. Listen, I'm just a poor artist who pays my taxes quarterly and don't have a record with the law, so I was a little stunned by the severity of it all. I decided it would just be easier to close the offending account and open a new one.
Unfortunately after my long subway ride home I realized that this idiot closed the WRONG ACCOUNT, and the flagged account was still at risk. Fed up with City Hall's incapabilities, I went to the Newkirk branch in Brooklyn, where the rep there said "Oh, all you were missing was your employer information" and fixed the account status. I couldn't believe it had been that simple, and he had to reassure me several times that the account was now verified. But spoke too soon! Two months later I got a check in the mail with the contents of that particular savings account. The account also doesn't exist anymore on my online banking. No warning, no letter of explanation. It appears that they've closed the account anyway.
Can you imagine my fury as I write this? Their mistake, and all of my attempts to resolve it still resulted in the account being closed. USA Patriot Act my ass - Sovereign employees simply have no knowledge of whatever vague protocol they run with. Could you trust your money with bankers who don't know what they're doing?? I can't! So after 13 years I am leaving this sorry excuse of a bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., City Hall Branch at New York, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PiggyBankKnowsBest, May. 10, 2013
I've been a Sovereign Bank customer for 13 years throughout various mergers and never had any major problems until I made the mistake of opening an account in the NY City Hall branch. Two months ago I got a vague letter saying that one of my accounts was flagged for investigation by USA Patriot Act and would be closed unless I spoke with someone asap. The letter did not specify which account it was (I have 3), and I wanted to make sure that it wasn't some scam letter. After several frustrating phone calls where nobody knew what was going on, I figured that the letter on the address is probably where I should go - the City Hall branch where I had opened a savings account without any problems one year ago.
The rep there spoke to a mysterious manager behind closed doors. He emerged and said it was a very serious matter but couldn't give me any more information. He also admitted that it was their fault that the account was opened incorrectly a year ago without collecting all information, but couldn't give me any more details and said I had to undergo a very lengthy interview to verify it. Listen, I'm just a poor artist who pays my taxes quarterly and don't have a record with the law, so I was a little stunned by the severity of it all. I decided it would just be easier to close the offending account and open a new one.
Unfortunately after my long subway ride home I realized that this idiot closed the WRONG ACCOUNT, and the flagged account was still at risk. Fed up with City Hall's incapabilities, I went to the Newkirk branch in Brooklyn, where the rep there said "Oh, all you were missing was your employer information" and fixed the account status. I couldn't believe it had been that simple, and he had to reassure me several times that the account was now verified. But spoke too soon! Two months later I got a check in the mail with the contents of that particular savings account. The account also doesn't exist anymore on my online banking. No warning, no letter of explanation. It appears that they've closed the account anyway.
Can you imagine my fury as I write this? Their mistake, and all of my attempts to resolve it still resulted in the account being closed. USA Patriot Act my ass - Sovereign employees simply have no knowledge of whatever vague protocol they run with. Could you trust your money with bankers who don't know what they're doing?? I can't! So after 13 years I am leaving this sorry excuse of a bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., City Hall Branch at New York, NY
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Any Branch
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by Dejinn, Apr. 10, 2013
I opened an account with this bank because that is the bank the company I was employed with did their banking. I have had to request checks twice and to date have still not received any (about 6-8 weeks now). Today I went to withdraw money which my new employer has direct deposited only to find that my pin number is now not working. When I called the bank they said that they would send a new pin and it would take 7-10 days. Now I have NO checks and NO debit card leaving me no way to withdraw my money. Also, the directions they sent in the mail for online banking doesn't work and I have been unable to access my account on line. Horrible, horrible bank. As soon as I have a way to withdraw my money I will be closing my accounts. Have only had my account for 608 weeks and it has been the owrst experience ever! Never, ever bank with these people!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., East End Branch at Waterbury, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dejinn, Apr. 10, 2013
I opened an account with this bank because that is the bank the company I was employed with did their banking. I have had to request checks twice and to date have still not received any (about 6-8 weeks now). Today I went to withdraw money which my new employer has direct deposited only to find that my pin number is now not working. When I called the bank they said that they would send a new pin and it would take 7-10 days. Now I have NO checks and NO debit card leaving me no way to withdraw my money. Also, the directions they sent in the mail for online banking doesn't work and I have been unable to access my account on line. Horrible, horrible bank. As soon as I have a way to withdraw my money I will be closing my accounts. Have only had my account for 608 weeks and it has been the owrst experience ever! Never, ever bank with these people!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., East End Branch at Waterbury, CT
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Babaloo
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by goalie, Mar. 22, 2013
Absolutely horrible service. The person I dealt with had an attitude and knew little about his job.Do yourself a favor and NEVER EVER open an account of any sort with ANY Sovereign Bank. Their customer service is pathetic and knowledge about their duties nonexistent. I would give them a negative star rating if possible.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Colonial Park Mall Branch at Harrisburg, PA
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Overall Rating Office Environment & Staff Waiting Timeby goalie, Mar. 22, 2013
Absolutely horrible service. The person I dealt with had an attitude and knew little about his job.Do yourself a favor and NEVER EVER open an account of any sort with ANY Sovereign Bank. Their customer service is pathetic and knowledge about their duties nonexistent. I would give them a negative star rating if possible.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Colonial Park Mall Branch at Harrisburg, PA
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Service
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by SERVICEANDSUPPORT, Mar. 10, 2013
Overall the service is poor. Employee service did not show courtesy in calling back. Expericneced not having enough support staff to attend the customers on week ends
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Bensalem Branch at Bensalem, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SERVICEANDSUPPORT, Mar. 10, 2013
Overall the service is poor. Employee service did not show courtesy in calling back. Expericneced not having enough support staff to attend the customers on week ends
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Bensalem Branch at Bensalem, PA
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Keep Your Money in Your Mattreess
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by riverdoll, Feb. 20, 2013
Have been with Sovereign for the last 10 years and several mergers. Being unfamiliar with this particular branch, my boyfriend opened an account with them so I could assist him with his account. This was the worst mistake ever. The representative sent his card to the wrong address up the street and it was lost. Someone ordered checks from the account and it wasn't him nor I, and no one knows who or how they were ordered them, or where they are. Then to replace the bank cards they charged two $10.00 Fed Ex fees. Was it our fault the lady transposed his mailing address so he didn't get them in the first place? The bank they sent them to the Millersville Branch and it still took 5 days for them to get it. (You could ride your bike faster.) Guess what, we only got one card. Ohh... and better yet, they charged a 35.00 overdraft fee for their own errors. Well, they are the ones who messed it up, so why are they charging us a fee? The account was opened on 1/18/13 - today's date is 2/20/13. The errors were caught as soon as they happened... I wanted to close the account but the kind lady at MU, Judy, said this would be a fee too, if it occurred prior to 90 days. So, yes.... as the header says it's better to stuff your funds in your mattress than to deal with this branch.
* this review was made on Santander Bank, N.A., Oregon Pike Branch at Lancaster, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby riverdoll, Feb. 20, 2013
Have been with Sovereign for the last 10 years and several mergers. Being unfamiliar with this particular branch, my boyfriend opened an account with them so I could assist him with his account. This was the worst mistake ever. The representative sent his card to the wrong address up the street and it was lost. Someone ordered checks from the account and it wasn't him nor I, and no one knows who or how they were ordered them, or where they are. Then to replace the bank cards they charged two $10.00 Fed Ex fees. Was it our fault the lady transposed his mailing address so he didn't get them in the first place? The bank they sent them to the Millersville Branch and it still took 5 days for them to get it. (You could ride your bike faster.) Guess what, we only got one card. Ohh... and better yet, they charged a 35.00 overdraft fee for their own errors. Well, they are the ones who messed it up, so why are they charging us a fee? The account was opened on 1/18/13 - today's date is 2/20/13. The errors were caught as soon as they happened... I wanted to close the account but the kind lady at MU, Judy, said this would be a fee too, if it occurred prior to 90 days. So, yes.... as the header says it's better to stuff your funds in your mattress than to deal with this branch.
* this review was made on Santander Bank, N.A., Oregon Pike Branch at Lancaster, PA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Keep Your Money in Your Mattreess
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by riverdoll, Feb. 20, 2013
Have been with Sovereign for the last 10 years and several mergers. Being unfamiliar with this particular branch, my boyfriend opened an account with them so I could assist him with his account. This was the worst mistake ever. The representative sent his card to the wrong address up the street and it was lost. Someone ordered checks from the account and it wasn't him nor I, and no one knows who or how they were ordered them, or where they are. Then to replace the bank cards they charged two $10.00 Fed Ex fees. Was it our fault the lady transposed his mailing address so he didn't get them in the first place? The bank they sent them to the Millersville Branch and it still took 5 days for them to get it. (You could ride your bike faster.) Guess what, we only got one card. Ohh... and better yet, they charged a 35.00 overdraft fee for their own errors. Well, they are the ones who messed it up, so why are they charging us a fee? The account was opened on 1/18/13 - today's date is 2/20/13. The errors were caught as soon as they happened... I wanted to close the account but the kind lady at MU, Judy, said this would be a fee too, if it occurred prior to 90 days. So, yes.... as the header says it's better to stuff your funds in your mattress than to deal with this branch.
* this review was made on Santander Bank, N.A., Oregon Pike Branch at Lancaster, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby riverdoll, Feb. 20, 2013
Have been with Sovereign for the last 10 years and several mergers. Being unfamiliar with this particular branch, my boyfriend opened an account with them so I could assist him with his account. This was the worst mistake ever. The representative sent his card to the wrong address up the street and it was lost. Someone ordered checks from the account and it wasn't him nor I, and no one knows who or how they were ordered them, or where they are. Then to replace the bank cards they charged two $10.00 Fed Ex fees. Was it our fault the lady transposed his mailing address so he didn't get them in the first place? The bank they sent them to the Millersville Branch and it still took 5 days for them to get it. (You could ride your bike faster.) Guess what, we only got one card. Ohh... and better yet, they charged a 35.00 overdraft fee for their own errors. Well, they are the ones who messed it up, so why are they charging us a fee? The account was opened on 1/18/13 - today's date is 2/20/13. The errors were caught as soon as they happened... I wanted to close the account but the kind lady at MU, Judy, said this would be a fee too, if it occurred prior to 90 days. So, yes.... as the header says it's better to stuff your funds in your mattress than to deal with this branch.
* this review was made on Santander Bank, N.A., Oregon Pike Branch at Lancaster, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Spencer branch
Overall Rating
Office Environment & Staff
Waiting Time
by Hadenough, Jan. 06, 2013
If I could give this branch a negative rating I would. The people here always act as though you are bothering them. They never want to give you any customer service. Depending on the teller will depend on the answer you get to your question it may be a different answer depending on the day. You will get friendlier customer service from the ATM.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Spencer Branch at Spencer, MA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby Hadenough, Jan. 06, 2013
If I could give this branch a negative rating I would. The people here always act as though you are bothering them. They never want to give you any customer service. Depending on the teller will depend on the answer you get to your question it may be a different answer depending on the day. You will get friendlier customer service from the ATM.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Spencer Branch at Spencer, MA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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BEWARE OF THIS PARKING LOT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steelers721, Jan. 04, 2013
TO ALL PEOPLE EVEN IF YOU ARE A SOV BANK CUST THIS BANK IS AWFUL FOR EXAMPLE IF YOU HAVE A BIG ACCOUNT HERE AN LETS SAY YOU GO AN PARK IN THERE PARKING LOT YOU GO IN DO YOUR BANKING THINGS AN LETS JUST SAY YOU WANNA GO ACROSS THE STREET AN SEND A VITAL EXPRESS MAIL PACKAGE ,WHEN YOU COME BACK TO YOUR CAR IT WILL BE GONE THE MANAGER NAMED MILDRED HAS HIRED THUS LOW CLASS PEOPLE TO GET YOU TOWED WHEN YOU ARRIVE BACK TO YOUR CAR SOME THUGGISH FAT GUY WILL SAY WE CAN GET YOUR CAR BACK AN DEMAND 200 IN CASH THE NAME OF THE COMPANY TOWING IS CUSTOM WRECKERS BEWARE TO ALL TAKE YOUR BANKING ELSEWHERE THE MANAGER IS GETTIN A CUT OF THE PIE I BET MY LIFE. BEWARE
* this review was made on Santander Bank, N.A., 88th Street Branch at Brooklyn, NY
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby steelers721, Jan. 04, 2013
TO ALL PEOPLE EVEN IF YOU ARE A SOV BANK CUST THIS BANK IS AWFUL FOR EXAMPLE IF YOU HAVE A BIG ACCOUNT HERE AN LETS SAY YOU GO AN PARK IN THERE PARKING LOT YOU GO IN DO YOUR BANKING THINGS AN LETS JUST SAY YOU WANNA GO ACROSS THE STREET AN SEND A VITAL EXPRESS MAIL PACKAGE ,WHEN YOU COME BACK TO YOUR CAR IT WILL BE GONE THE MANAGER NAMED MILDRED HAS HIRED THUS LOW CLASS PEOPLE TO GET YOU TOWED WHEN YOU ARRIVE BACK TO YOUR CAR SOME THUGGISH FAT GUY WILL SAY WE CAN GET YOUR CAR BACK AN DEMAND 200 IN CASH THE NAME OF THE COMPANY TOWING IS CUSTOM WRECKERS BEWARE TO ALL TAKE YOUR BANKING ELSEWHERE THE MANAGER IS GETTIN A CUT OF THE PIE I BET MY LIFE. BEWARE
* this review was made on Santander Bank, N.A., 88th Street Branch at Brooklyn, NY
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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WORST BANK EVER
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KeViNG, Dec. 28, 2012
i have had NOTHING but problems with this bank since the day i opened accounts with them. i left bank of america because of their everything fees, but i almost immediately regretted it. the tellers are all rude and slow, the computers are constatly "down", and they screwed up replacing my worn debit/atm card THREE TIMES. paying fees for far superior service is DEFINITELY the better option. not to mention sovereign is so far behind the times im surprised they dont use a hammer and chisel...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Melrose Branch at Melrose, MA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KeViNG, Dec. 28, 2012
i have had NOTHING but problems with this bank since the day i opened accounts with them. i left bank of america because of their everything fees, but i almost immediately regretted it. the tellers are all rude and slow, the computers are constatly "down", and they screwed up replacing my worn debit/atm card THREE TIMES. paying fees for far superior service is DEFINITELY the better option. not to mention sovereign is so far behind the times im surprised they dont use a hammer and chisel...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Melrose Branch at Melrose, MA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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