Santander Bank, N.A., Mt. Pleasant Street Branch

Name:Santander Bank, N.A., Mt. Pleasant Street Branch
Full Service Brick and Mortar Office
Review:76 client reviews
Location:440 Mt. Pleasant Street
New Bedford, MA 02746

Bristol County
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Branch Deposit:$39,942,000
FDIC Cert:#29950

The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
FDIC Insurance:1938-03-10
Holden By:Banco Santander Sa
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:483, view all, view on map
Total Assets:$101,845,032,000
Total Deposits:$80,557,809,000
Total Equity Capital:$12,051,039,000
Total Domestic Office Deposits:$80,557,809,000
Net Income:$502,813,000
Quarterly Net Income:$53,537,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:2%

Client Review

76 client reviews of Santander Bank, N.A. scored 2 out of 5.

horrible i am def closing my acts
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sdexcalibur, Nov. 28, 2014

horrible customer service my wife went there the other day Natasha was rude to her..  didn't recognizer and neither did the other woman that was working with her.  my wife usually loves the staff there  they are always nice and recognize her right away.  she always has three dogs with her and sometimes would go there with her motorcycle  now that her health is slowly detiorating  she is selfconsious and thinks the girls don't like her cause she is different now  We have had acts there for ten plus yrs and they know her or atleast I thought very well  Natasha needed a liscence and cc to cash a check   when my wife gave her it shes like no store credit cards has to have a visa logo  so she is trying to go through catds and Natasha yells through the drivethrough  is that a masshealth card??? she said yes but it doesn't have the logo she said that's fine don't need it.  she cashed It finally and my wife came home in tears.  Now that she cant drive anymore my daughter took her today to the bank and I believe the tellers name was rabecca or racheal long blonde hair  my daughter says oh boy mom this woman is so wife says no way I love her.  she said you have the wrong date I cant cash it.  I said ok give it back I can fix it.  she said no I cant let you do that.  so my wife so ok I will have to sign a different one then my husband always gives me a couple incase I go out on an outing.  so my wife starts signing and the teller says I cant take that u r writing them out.  I write those  checks for her !!!  she is disabled and can barely sign her name anymore so she was taking too long for the teller.  The teller refused to cash it all together.  My daughter took her to another bank and they had no issues.  How can Santander have so many uncompassionate people on there pay roll!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Mt. Pleasant Street Branch at New Bedford, MA
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