Santander Bank, N.A., Boston-Park Square

Name:Santander Bank, N.A., Boston-Park Square
Full Service Brick and Mortar Office
Review:74 client reviews
Location:31 St. James Avenue
Boston, MA 02116

Suffolk County
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Phone:617-423-0879
Branch Deposit:$122,509,000
FDIC Cert:#29950
Established:1965-05-06


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:609, view all, view on map
Website:www.santander.com
Total Assets:$81,402,560,000
Total Deposits:$58,398,983,000
Total Equity Capital:$13,736,437,000
Total Domestic Office Deposits:$58,139,075,000
Net Income:$161,111,000
Quarterly Net Income:$84,761,000
Return on Equity:2%
Quarterly Return on Equity:2%
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Client Review

74 client reviews of Santander Bank, N.A. scored 2 out of 5.

Customer Service
Overall Rating
Other Services
by danbro322, Jun. 27, 2012

Worst customer service I've ever encountered at a bank and that's saying something. Rather than try to address my problem (overdraft fees, with largest charge put through first, so a fee of $35 could be charged on smaller checks that would have been covered by existing balance), the Park Square branch manager told me, "If you're not happy with our service, why don't you just close your account?" Good question. Unfortunately, my wife and I have a three business and three personal accounts with the bank, so switching would be no simple matter for us. BTW, I gave the bank a one-star rating only because zero was not an option.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Park Square Branch at Boston, MA
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