Home > Maryland Banks > Frederick Banks > Atlantic Union Bank Frederick > Atlantic Union Bank, DOWNTOWN FREDERICK BRANCH
Atlantic Union Bank, DOWNTOWN FREDERICK BRANCH
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10 client reviews
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| Name: | Atlantic Union Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 11/04/1997 |
| FDIC Insurance: | 11/04/1997 |
| Holden By: | ATLANTIC UNION BANKSHARES CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 190, view all, view on map |
| Website: | www.atlanticunionbank.com |
| Total Assets: | $24,519,745,000 |
| Total Deposits: | $20,561,746,000 |
| Total Equity Capital: | $3,485,558,000 |
| Total Domestic Office Deposits: | $20,561,746,000 |
| Net Income: | $59,720,000 |
| Quarterly Net Income: | $59,720,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 7% |
| Quarterly Return on Equity: | 7% |
| More... | |
Client Review
10 client reviews of Atlantic Union Bank scored 4 out of 5.
Rappahannock county
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SBabS, Mar. 26, 2025
The manager at this bank is rarely there but even when the manager is there, the door is closed and the staff seen somber and afraid to interact with her. I don't know what it is, but there is just a huge difference in how friendly everyone is when she is there (seem on edge/stressed) vs when she is not (relaxed).
I've been to a couple other locations and things seem more normal.
I've not had many issues and there are consistent staff it seems and they seem to know what they are doing. Which is good since manager is not around much? Both assistant managers at desks are very helpful.
Not a fan of new app but I'll adapt. Not sure why they changed it and seems to be less user friendly.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Atlantic Union Bank, RAPPAHANNOCK BRANCH at Washington, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SBabS, Mar. 26, 2025
The manager at this bank is rarely there but even when the manager is there, the door is closed and the staff seen somber and afraid to interact with her. I don't know what it is, but there is just a huge difference in how friendly everyone is when she is there (seem on edge/stressed) vs when she is not (relaxed).
I've been to a couple other locations and things seem more normal.
I've not had many issues and there are consistent staff it seems and they seem to know what they are doing. Which is good since manager is not around much? Both assistant managers at desks are very helpful.
Not a fan of new app but I'll adapt. Not sure why they changed it and seems to be less user friendly.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Atlantic Union Bank, RAPPAHANNOCK BRANCH at Washington, VA
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Excellent Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Keith65, Oct. 22, 2021
I'd been to several Atlantic Union branches trying to open a checking account as a POA. I was told I needed an appointment. I called the Laburnum Ave branch and spoke with Jackie Evans (branch manager). She said I did not need an appointment and I could come in now. The process was less than an hour as she fit me in between her other appointments. Words can't express how pleased I was with the branch and Jackie's willingness to assist me in such a professional manner. This is my new go to branch:-)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Laburnum Branch at Henrico, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Keith65, Oct. 22, 2021
I'd been to several Atlantic Union branches trying to open a checking account as a POA. I was told I needed an appointment. I called the Laburnum Ave branch and spoke with Jackie Evans (branch manager). She said I did not need an appointment and I could come in now. The process was less than an hour as she fit me in between her other appointments. Words can't express how pleased I was with the branch and Jackie's willingness to assist me in such a professional manner. This is my new go to branch:-)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Laburnum Branch at Henrico, VA
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great customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by qjdbhxufkgj, Aug. 20, 2019
I recently had an issue with fraud on my account. I called the bank and spoke with Wendy who told me the steps to take to resolve it. She even followed up with me a littler while later to see if I had gotten through to the appropriate department. We made plans to meet up the next morning to sign paperwork. Wendy called my a few minutes before the bank officially opened to let me know that she had the paperwork all printed and ready for when I came in. I was in and out of the bank within 5 minutes(so I wasn't late for work) with the reassurance that it will be handled asap.
Having customer service, and staff who care about their customers like Wendy does makes an aggravating situation easier to handle.
Thank you Wendy!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Locust Grove Branch at Locust Grove, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby qjdbhxufkgj, Aug. 20, 2019
I recently had an issue with fraud on my account. I called the bank and spoke with Wendy who told me the steps to take to resolve it. She even followed up with me a littler while later to see if I had gotten through to the appropriate department. We made plans to meet up the next morning to sign paperwork. Wendy called my a few minutes before the bank officially opened to let me know that she had the paperwork all printed and ready for when I came in. I was in and out of the bank within 5 minutes(so I wasn't late for work) with the reassurance that it will be handled asap.
Having customer service, and staff who care about their customers like Wendy does makes an aggravating situation easier to handle.
Thank you Wendy!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Locust Grove Branch at Locust Grove, VA
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