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Regions Bank, Review
Regions Bank, Review
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Rude and Terrible customer service
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by polobear52, Jan. 01, 2014
12-31-13 Today I learned that customer service is no longer important anymore at least at the Regions bank in Marion,AR.I recently opened a business account at this branch and J.Townes helped me and he was both nice and professional.I went in today to cash a check and make a deposit,there was only two tellers Chasity upfront and Nita on drive thru.Nita came upfront and I was the unlucky customer she asked to help.I placed my check and I.D in her hand and she went back to her computer which was at the drive thru.To my surprise she laid my check down and waited on customers in the drive thru.I found this to be very rude and unprofessional as I felt my time is just as valuable as the people in drive thru.After she so nicely waited on two people at the drive thru she came back upfront and laid my I.D on the counter and said that she would have to ask Chasity a question about my check.All this time that I was waiting for Nita to cash my check the other people that was standing in line behind me had been waited on by Chasity and gone on about there merry way.Nita came back and asked for my I.D again and once again I placed it in her hand and again she went back to the drive thru and waited on yet another customer.By this time I just wanted to ask for my check back and close my business acct with Regions immediatly!J.Townes happened to come around to the counter and that made me feel a little better as we spoke to each other,I asked him if he could go back and get my check from Nita so I could leave and he said that she would take care of me and that they were short staffed. After watching Nita wait on four customers at the drive thru and Chasity wait on all the customers that were standing in line behind me I was a bit agitated to say the least.Nita finally got around to cashing my check and making my deposit,once again she so rudely laid my I.D on the counter and gave me my money and deposit slip without even a hint of a smile.I will be contacting the branch manager the day after the new year,hopefully this never happens to me or anyone one else that deals with Regions bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Marion West Branch at Marion, AR
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby polobear52, Jan. 01, 2014
12-31-13 Today I learned that customer service is no longer important anymore at least at the Regions bank in Marion,AR.I recently opened a business account at this branch and J.Townes helped me and he was both nice and professional.I went in today to cash a check and make a deposit,there was only two tellers Chasity upfront and Nita on drive thru.Nita came upfront and I was the unlucky customer she asked to help.I placed my check and I.D in her hand and she went back to her computer which was at the drive thru.To my surprise she laid my check down and waited on customers in the drive thru.I found this to be very rude and unprofessional as I felt my time is just as valuable as the people in drive thru.After she so nicely waited on two people at the drive thru she came back upfront and laid my I.D on the counter and said that she would have to ask Chasity a question about my check.All this time that I was waiting for Nita to cash my check the other people that was standing in line behind me had been waited on by Chasity and gone on about there merry way.Nita came back and asked for my I.D again and once again I placed it in her hand and again she went back to the drive thru and waited on yet another customer.By this time I just wanted to ask for my check back and close my business acct with Regions immediatly!J.Townes happened to come around to the counter and that made me feel a little better as we spoke to each other,I asked him if he could go back and get my check from Nita so I could leave and he said that she would take care of me and that they were short staffed. After watching Nita wait on four customers at the drive thru and Chasity wait on all the customers that were standing in line behind me I was a bit agitated to say the least.Nita finally got around to cashing my check and making my deposit,once again she so rudely laid my I.D on the counter and gave me my money and deposit slip without even a hint of a smile.I will be contacting the branch manager the day after the new year,hopefully this never happens to me or anyone one else that deals with Regions bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Marion West Branch at Marion, AR
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by Nelly 2014-01-04 13:29:46
This person is convinced of his own importance, and obviously has little sympathy for tellers who were perhaps dealing with a skeleton crew for the holidays. I have banked at my location for 25 years and it's been Regions for about 10 years. I find their service excellent in all my accounts. This customer is new, intolerant, and eager to complain. No doubt he changes banks often. Perhaps he could be more patient, and if he can understand this (his grammar is atrocious,uneducated), be more tolerant of people who are serving him.
by blakeself78 2014-01-18 07:53:22
Grow up! The world doesn't revolve around you....they were short staffed.
Bobby Berryhill
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by Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
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Bobby Berryhill
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by Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
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Bobby Berryhill
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by Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Regions, Dec. 20, 2013
I have several accounts with this bank. I have always found the staff to be very polite, courteous and very professional. I do all my business at this branch, ( Jacksonian plaza) and will continues to do so.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Northeast Jackson Branch at Jackson, MS
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Very Friendly
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by usautoplus, Dec. 13, 2013
I have a Business account with this bank, and
I have to say the service there is better then
all my other banks. They go out of their way to
help me do what I need to do to run a successful
business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, O'fallon Center Branch at O Fallon, MO
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Overall Rating Office Environment & Staff Waiting Timeby usautoplus, Dec. 13, 2013
I have a Business account with this bank, and
I have to say the service there is better then
all my other banks. They go out of their way to
help me do what I need to do to run a successful
business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, O'fallon Center Branch at O Fallon, MO
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Young, inexperienced and quite rude staff
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by Dissatisfiedsenior, Nov. 20, 2013
I opened an account here a few months ago and had been dealing with one young lady who was friendly and polite, but today I encountered the rest of the staff. All three were chewing gum while waiting on customers - me in the lobby and one person in the drive-through. The young lady who waited on me today did not know how to refill a pre-paid VISA card and the other teller didn't do much to assist her or me. Only after about 15-20 minutes did the other teller say I could have done it myself online to save the refill fee. Not even an apology for something that should have taken a couple of minutes at the most. I needed a document notarized so they had me wait for a young guy who was apparently the branch manager. He came in from lunch and got on the phone. When he got off the phone he came out of his office to help me. No introduction, no greeting, did not even offer me a seat. I realized he had no manners so I just helped myself to a seat then. He came across as quite arrogant and full of himself. He said he didn't think he could notarize my document. He looked it up in his computer and was quite condescending when he told me it was a legal document - as if I didn't know that? This young guy was quite impressed with himself - looks to be about 16 years old - and has very poor customer relations skills. He decided he could notarize my document and then became argumentative for some reason. I advised him as a senior citizen that it is not a good practice to argue with customers or to talk down to them. He was in my estimation quite immature and quite unprofessional. I don't know how this bank stays in business. I will be moving my account. Al three of these young persons would be fired if this were my bank, unless they could significantly change the way they interact with customers and behave like professionals working in a bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Providence Facility at Columbia, MO
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dissatisfiedsenior, Nov. 20, 2013
I opened an account here a few months ago and had been dealing with one young lady who was friendly and polite, but today I encountered the rest of the staff. All three were chewing gum while waiting on customers - me in the lobby and one person in the drive-through. The young lady who waited on me today did not know how to refill a pre-paid VISA card and the other teller didn't do much to assist her or me. Only after about 15-20 minutes did the other teller say I could have done it myself online to save the refill fee. Not even an apology for something that should have taken a couple of minutes at the most. I needed a document notarized so they had me wait for a young guy who was apparently the branch manager. He came in from lunch and got on the phone. When he got off the phone he came out of his office to help me. No introduction, no greeting, did not even offer me a seat. I realized he had no manners so I just helped myself to a seat then. He came across as quite arrogant and full of himself. He said he didn't think he could notarize my document. He looked it up in his computer and was quite condescending when he told me it was a legal document - as if I didn't know that? This young guy was quite impressed with himself - looks to be about 16 years old - and has very poor customer relations skills. He decided he could notarize my document and then became argumentative for some reason. I advised him as a senior citizen that it is not a good practice to argue with customers or to talk down to them. He was in my estimation quite immature and quite unprofessional. I don't know how this bank stays in business. I will be moving my account. Al three of these young persons would be fired if this were my bank, unless they could significantly change the way they interact with customers and behave like professionals working in a bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Providence Facility at Columbia, MO
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Administrative Assistant
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by fayray, Nov. 08, 2013
These folks have been nothing but nice to me so for all those unhappy client's I just say you can never do enough for some people! They are just negative, unhappy people.Just be sure that attitude doesn't rub off on you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Springfield Tn at Springfield, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby fayray, Nov. 08, 2013
These folks have been nothing but nice to me so for all those unhappy client's I just say you can never do enough for some people! They are just negative, unhappy people.Just be sure that attitude doesn't rub off on you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Springfield Tn at Springfield, TN
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Orange Park Regions Bank
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by kabarr, Oct. 15, 2013
Terrible customer service. I opened and funded an account online. I attempted to enter all password info to double check. I was advised there was an issue and to call CS, which I did. They advise me that I would have to go into local branch to correct issue , which I did. The issue was my ssn, I think. Two months later, I attempted to go online again to fund account . Same issue, unable to access. Called CS again as directed. Once again directed to go to local branch. ( now I'm upset). Went to local branch, initially they were unable to find me anywhere in the system. Once they eventually located me, it was discovered my account had been closed on what appear to be the very same day I went in and provided my ssn and driver's license to initially correct the issue. In addition,I never received my opening proceeds. To make a long story short, I will never patronize this bank again nor would I recommend to friends or family members as we were all looking for another home bank. Staff at banks were friendly. CS 800# were useless and I found to be rude.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Orange Park Branch at Orange Park, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kabarr, Oct. 15, 2013
Terrible customer service. I opened and funded an account online. I attempted to enter all password info to double check. I was advised there was an issue and to call CS, which I did. They advise me that I would have to go into local branch to correct issue , which I did. The issue was my ssn, I think. Two months later, I attempted to go online again to fund account . Same issue, unable to access. Called CS again as directed. Once again directed to go to local branch. ( now I'm upset). Went to local branch, initially they were unable to find me anywhere in the system. Once they eventually located me, it was discovered my account had been closed on what appear to be the very same day I went in and provided my ssn and driver's license to initially correct the issue. In addition,I never received my opening proceeds. To make a long story short, I will never patronize this bank again nor would I recommend to friends or family members as we were all looking for another home bank. Staff at banks were friendly. CS 800# were useless and I found to be rude.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Orange Park Branch at Orange Park, FL
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Great branch for years
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by xitsme, Oct. 07, 2013
always friendly, attentive, courteous.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Ansley Mall Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby xitsme, Oct. 07, 2013
always friendly, attentive, courteous.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Ansley Mall Branch at Atlanta, GA
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REGIONS-BANK-DO NOT USE!
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by WheresCustomerServic, Sep. 23, 2013
Regions Bank employees LOOK for ways to NOT help you or their customers. Every answer to a question begins with..." Well i don't think they can do that." Who is "they" and why are you here if you can't help me with anything? Regions is programmed to NOT help YOU and YOU are a BOTHER to THEM. Regions looks for ways or excuses to NOT help you. Went to a Regions branch that was open on Saturday. I asked about a hold on a State Farm Insurance check they had deferred for 14 days.(this was day 10) After waiting about 45 minutes, the little girl said I would have to go to my "home branch" of Essen Lane, but they are not open today and did I want their phone number. First of all, I did not know I had a home branch, Second, why would I want their number if they are closed. So I waited till Monday to go to my "home branch". Again the customer service girl could not help and gave lame excuses why "they" could not help. I asked for the manager, but to my surprise, she was in a meeting. I called the branch asking for the manager 3 times, still no call back (4 days later).
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Essen Lane Branch at Baton Rouge, LA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WheresCustomerServic, Sep. 23, 2013
Regions Bank employees LOOK for ways to NOT help you or their customers. Every answer to a question begins with..." Well i don't think they can do that." Who is "they" and why are you here if you can't help me with anything? Regions is programmed to NOT help YOU and YOU are a BOTHER to THEM. Regions looks for ways or excuses to NOT help you. Went to a Regions branch that was open on Saturday. I asked about a hold on a State Farm Insurance check they had deferred for 14 days.(this was day 10) After waiting about 45 minutes, the little girl said I would have to go to my "home branch" of Essen Lane, but they are not open today and did I want their phone number. First of all, I did not know I had a home branch, Second, why would I want their number if they are closed. So I waited till Monday to go to my "home branch". Again the customer service girl could not help and gave lame excuses why "they" could not help. I asked for the manager, but to my surprise, she was in a meeting. I called the branch asking for the manager 3 times, still no call back (4 days later).
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Essen Lane Branch at Baton Rouge, LA
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HORRIBLE CUSTOMER SERVICE
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by piglet, Sep. 16, 2013
I travel extensively and make purchases from multiple vendors from multiple states at trade shows. Inevitably, the fraud department flags my Visa check card....then I am stuck because there is no way to contact either their fraud department or to speak to a "real, live person" outside of standard banking hours. THIS IS TOTALLY UNACCEPTABLE! I have tried to prevent this by going by my home branch on my way out of town and letting them know the situation...they state there is nothing they can do to prevent my card being shut down. I have been stuck having to sleep in my car and having to borrow cash from friends for fuel because they have no 24/7 customer service. As large an organization as Regions/Morgan Keegan is, there is no excuse for them not to have customer support around the clock, 365 days a year. On the positive side, the employees at my home branch in Ooltewah, TN are always friendly, polite, and courteous.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Birmingham Main Rdt Branch at Birmingham, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby piglet, Sep. 16, 2013
I travel extensively and make purchases from multiple vendors from multiple states at trade shows. Inevitably, the fraud department flags my Visa check card....then I am stuck because there is no way to contact either their fraud department or to speak to a "real, live person" outside of standard banking hours. THIS IS TOTALLY UNACCEPTABLE! I have tried to prevent this by going by my home branch on my way out of town and letting them know the situation...they state there is nothing they can do to prevent my card being shut down. I have been stuck having to sleep in my car and having to borrow cash from friends for fuel because they have no 24/7 customer service. As large an organization as Regions/Morgan Keegan is, there is no excuse for them not to have customer support around the clock, 365 days a year. On the positive side, the employees at my home branch in Ooltewah, TN are always friendly, polite, and courteous.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Birmingham Main Rdt Branch at Birmingham, AL
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Best customer service ever.
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by Kealy, Sep. 12, 2013
I just got back from Regions and had to wright a review on to how honest and great they treat there customers. I got help from Peter, he was nothing but honest about me getting a loan and the steps that I would make and if it would be a good or bad idea. I also have been with regions for about 3 years now and I have NEVER had anyone that looked like that didn't want to be there or to help. Thank you regions.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Celebration Branch at Kissimmee, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kealy, Sep. 12, 2013
I just got back from Regions and had to wright a review on to how honest and great they treat there customers. I got help from Peter, he was nothing but honest about me getting a loan and the steps that I would make and if it would be a good or bad idea. I also have been with regions for about 3 years now and I have NEVER had anyone that looked like that didn't want to be there or to help. Thank you regions.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Celebration Branch at Kissimmee, FL
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Targeted
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by PRKJ, Aug. 13, 2013
I have never had a an account with Regions Bank, however this "Motley Crew" of people have some how linked my information with my father's and is now sending me delinquent letters saying I owe them money for accounts opened in 2006. I spoke to several individuals and even visit the branch that the accounts originated from to provide them with my ID and they are still so incompetent. The signatures on the accounts don't match mine and my father has even told them those are his accounts and they still are trying to hold me responsible for these accounts that I never had. At one point they were sending notices to my parents home, but has now all of sudden start sending me notices. I have been living at the same location for over 15 years. I hadn't lived with my parents since 1998. No my father never used my information, but Regions little tiny self of a bank is coming after me. I am not the one to sew, but, I promise you Regions, when I get done sewing your establishments, I will own you and you can take that to the bank.
* this review was made on Regions Bank, North Freeway Branch at Houston, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PRKJ, Aug. 13, 2013
I have never had a an account with Regions Bank, however this "Motley Crew" of people have some how linked my information with my father's and is now sending me delinquent letters saying I owe them money for accounts opened in 2006. I spoke to several individuals and even visit the branch that the accounts originated from to provide them with my ID and they are still so incompetent. The signatures on the accounts don't match mine and my father has even told them those are his accounts and they still are trying to hold me responsible for these accounts that I never had. At one point they were sending notices to my parents home, but has now all of sudden start sending me notices. I have been living at the same location for over 15 years. I hadn't lived with my parents since 1998. No my father never used my information, but Regions little tiny self of a bank is coming after me. I am not the one to sew, but, I promise you Regions, when I get done sewing your establishments, I will own you and you can take that to the bank.
* this review was made on Regions Bank, North Freeway Branch at Houston, TX
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by mariamyers 2013-09-20 09:50:39
i have banked with Regions since they opened in FL, and AmSouth prior to them. i love the people in my branch. however, i dislike tremendously, the new online bill pay format. because of the new way we request which account the bill should be paid from i have bounced my mortgage draft!!! that has never happened before. the other new feature i dislike tremendously is that checks are not posted on my account until they are cashed. i feel like i'm back in the 20th Century when i had to keep a manual check register. unfortunately, i am changing to Wells Fargo because they post checks to the account as soon as they are requested.
Bad Bad Bad Bad Bank
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by Camaross69, Aug. 10, 2013
Worst treatment ever by a bank. Every employee I've come in contact at this branch is a moron. I can't remember the Managers name, it was a female, extremely rude and unprofessional.
After my wife's open heart surgery, I stopped in at the Milton branch to inquire about our settlement check. After waiting 30 minutes, the Manager finally came out to greet me. I explained my frustration in waiting while she sat in her office with no customers or calls. At that point she stated I can find another bank to do business with if I don't like the way they do it there. I walked out, went down to Eglin Credit Union in Crestview and opened an account with them. Then I drove back to the Milton Regions and closed all our accounts!
At least I don't feel alone after scrolling through the comments. It seems like not only this branch but all Regions Banks cry out for real direction.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Camaross69, Aug. 10, 2013
Worst treatment ever by a bank. Every employee I've come in contact at this branch is a moron. I can't remember the Managers name, it was a female, extremely rude and unprofessional.
After my wife's open heart surgery, I stopped in at the Milton branch to inquire about our settlement check. After waiting 30 minutes, the Manager finally came out to greet me. I explained my frustration in waiting while she sat in her office with no customers or calls. At that point she stated I can find another bank to do business with if I don't like the way they do it there. I walked out, went down to Eglin Credit Union in Crestview and opened an account with them. Then I drove back to the Milton Regions and closed all our accounts!
At least I don't feel alone after scrolling through the comments. It seems like not only this branch but all Regions Banks cry out for real direction.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
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Horrible Bank STAY AWAY
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by RegionsBankSucks, Aug. 10, 2013
Regions has very interesting and shady business practices. They hold a poor reputation overall. Type in 'Regions Bank complaints' or 'Regions Bank is horrible' on Google and you will see exactly what I am talking about. This particular location in Milton is a joke. All the tellers are available when no customers are around. Yet Friday or any other time when it gets busy, there is one lobby teller and one drive thru teller available while the managers sit around. Horrible treatment toward small business owners, don't even bother with this branch. They seem to do whatever possible to make small business owners suffer, not pro business at all. Regions Bank is definitely pro fees. Funny how Regions needed American taxpayer bailouts or TARP, but they treat customers poorly.
The management at the Milton branch is extremely unprofessional and should immediately be terminated or at least be required to take extensive customer service training classes.
Regions will also hold guaranteed funds up to 14 days or more before releasing them, longer than any other bank. They will send a letter stating that the bank will reimburse any fees acrued from holding funds, yet when you go into the branch the managers claim they can't do anything about the fees. However the call center customer service reps can, how a rep has more power and better customer service skills than a branch manager is beyond me.
Regions is way behind in most categories and in general close to last in customer satisfaction. Online pay is garbage, and you have to call them to get proof of payment receipt. They inform you at that time it may take 24-48 hours to fax a piece of paper. We are still waiting, it's been four days. Regions is a struggling bank and the Milton FL branch mirrors the overall perception the public feels about Regions as a whole. We are closing our business and personal accounts with them. STAY AWAY!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RegionsBankSucks, Aug. 10, 2013
Regions has very interesting and shady business practices. They hold a poor reputation overall. Type in 'Regions Bank complaints' or 'Regions Bank is horrible' on Google and you will see exactly what I am talking about. This particular location in Milton is a joke. All the tellers are available when no customers are around. Yet Friday or any other time when it gets busy, there is one lobby teller and one drive thru teller available while the managers sit around. Horrible treatment toward small business owners, don't even bother with this branch. They seem to do whatever possible to make small business owners suffer, not pro business at all. Regions Bank is definitely pro fees. Funny how Regions needed American taxpayer bailouts or TARP, but they treat customers poorly.
The management at the Milton branch is extremely unprofessional and should immediately be terminated or at least be required to take extensive customer service training classes.
Regions will also hold guaranteed funds up to 14 days or more before releasing them, longer than any other bank. They will send a letter stating that the bank will reimburse any fees acrued from holding funds, yet when you go into the branch the managers claim they can't do anything about the fees. However the call center customer service reps can, how a rep has more power and better customer service skills than a branch manager is beyond me.
Regions is way behind in most categories and in general close to last in customer satisfaction. Online pay is garbage, and you have to call them to get proof of payment receipt. They inform you at that time it may take 24-48 hours to fax a piece of paper. We are still waiting, it's been four days. Regions is a struggling bank and the Milton FL branch mirrors the overall perception the public feels about Regions as a whole. We are closing our business and personal accounts with them. STAY AWAY!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
6 comments. Add a comment
by Billy007 2013-08-10 01:09:06
I can't type it any better myself, fanned and faved. Milton Regions is worse than horrible, underside of a worn out dumpster shoe is a better descriptor of the dirty tactics these people play. Waiting for a buyout of this bank, can't happen soon enough.
One question to Regions, do you purposely put watered down idiots in management positions? I think McDonalds screens their management team better.
One question to Regions, do you purposely put watered down idiots in management positions? I think McDonalds screens their management team better.
by kresse5 2013-08-27 08:44:59
I have been with Regions for years and never have had any complaints, just the opposite, they have always been helpful in every way possible.
by robin2115 2013-09-03 12:20:23
Worse bank ever. Rude and shady. They offer a ready advance up to $500. Problem is, They swiped the while $550 ($50 interest) but have not made it available for me to get back and its been 4 days now! I need that money to live. Also, the lady at my branch called me and harassed me for days to let her send me a credit card through which I finally agreed and I asked her if I was already approved. I told her I did not want my credit ran if I was not pre approved. She assured me I was, just received the letter stating I was denied. Liars
by robin2115 2013-09-03 12:20:45
Worse bank ever. Rude and shady. They offer a ready advance up to $500. Problem is, They swiped the while $550 ($50 interest) but have not made it available for me to get back and its been 4 days now! I need that money to live. Also, the lady at my branch called me and harassed me for days to let her send me a credit card through which I finally agreed and I asked her if I was already approved. I told her I did not want my credit ran if I was not pre approved. She assured me I was, just received the letter stating I was denied. Liars
by Dickchan 2013-09-04 22:53:45
This bank has customers who are perpetrating a scam for cash from seniors by all alleging they have won cash if they forward money to their account to receive the money but there is no money other then the money being sent by the fraud victims.....the bank probably gets a share of the money scammed
by renee2wh 2013-10-12 09:06:32
I have had an account with Regions (and formerly AmSouth) for over 12 years, never had a check that I have deposited come back for any reason (business account) Recently,I made a deposit of a check of almost 32,000. They put the check on hold for almost two weeks. I called the bank that the check was drawn on and the check had cleared that account the week before so I went into the bank to get the funds released. Much to my dismay after I left they put all of my funds on hold some $57,000. I guess they didn't like what I said to them about them using my money to make money for a time frame way past the time the check had cleared. This Lake Mary branch has some of the most unprofessional tellers and branch management that I have ever encountered. I asked to speak to the branch manager and was told by one teller her car was still there and then in a maatter of seconds another girl comes from the back and tells me the branch manager was at lunch. Once these funds have been released I am moving my account. THESE PEOPLE ARE AWFUL TO DO BUSINESS WITH, TAKE YOUR ACCOUNTS ELSEWHERE WHERE YOU WILL BE TREATED LIKE A CUSTOMER, INSTEAD OF A NUISANCE TO THEM.
Left these thieves
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by Surfthegulf, Jul. 31, 2013
These people are thieves. The federal law states you CANNOT charge an overdraft fee for debit card purchases. Well, they do. Even though I have opted out. When I went in to complain, I was told their computer was slow and it was my fault. So they charged me $108 for two $3 charges. After filing a complaint with the federal reserve, Regions sent me a letter saying I opted out of this service. Even though I was NEVER in it. After we got our money back from the bank I was told by a customer service rep, we need to watch our account, because and I quote" we never give money back and we will get it from you again"Â Â have since closed that account. And are much happier at Gulf Coast.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Osceola Branch at Pensacola, FL
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Surfthegulf, Jul. 31, 2013
These people are thieves. The federal law states you CANNOT charge an overdraft fee for debit card purchases. Well, they do. Even though I have opted out. When I went in to complain, I was told their computer was slow and it was my fault. So they charged me $108 for two $3 charges. After filing a complaint with the federal reserve, Regions sent me a letter saying I opted out of this service. Even though I was NEVER in it. After we got our money back from the bank I was told by a customer service rep, we need to watch our account, because and I quote" we never give money back and we will get it from you again"Â Â have since closed that account. And are much happier at Gulf Coast.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Osceola Branch at Pensacola, FL
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
LEROY F. BARDEN III M.D.
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by LFBARDENIII, Jul. 25, 2013
I HAVE DEALT WITH MAIN STREET BRANCH TWICE IN PERIOD OF ONE YEAR.EXCELLENT SERVICE.I BOUGHT HOUSES ON 2 SEPARATE OCCASIONS FOR RELATIVES WITH THEIR HELP.CASHIERS CHECKS,WIRING MONEY, GENERAL FINANCIAL ADVICE;ALL IN LESS THAN 20 MINUTE VISIT.COURTEOUS,EFFICIENT,NO COMPLAINTS. I RATE THIS BRANCH VERY HIGH AND ESPECIALLY MS. BRIDGETT L. BROWNING,BRANCH SERVICE LEADER. LFB III M.D.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Hendersonville Branch at Hendersonville, TN
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LFBARDENIII, Jul. 25, 2013
I HAVE DEALT WITH MAIN STREET BRANCH TWICE IN PERIOD OF ONE YEAR.EXCELLENT SERVICE.I BOUGHT HOUSES ON 2 SEPARATE OCCASIONS FOR RELATIVES WITH THEIR HELP.CASHIERS CHECKS,WIRING MONEY, GENERAL FINANCIAL ADVICE;ALL IN LESS THAN 20 MINUTE VISIT.COURTEOUS,EFFICIENT,NO COMPLAINTS. I RATE THIS BRANCH VERY HIGH AND ESPECIALLY MS. BRIDGETT L. BROWNING,BRANCH SERVICE LEADER. LFB III M.D.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Hendersonville Branch at Hendersonville, TN
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Made the Switch!..away from REGIONS.
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by AndreaAtchison, Jul. 24, 2013
4 times now I have had uncalled-for overdraft transactions that have occurred at this specific banks fault. It's ridiculous! And it takes them days and days to fix my account, put the money back in it to where I can make day to day purchases. I'm ready to switch, going in the morning, I would not recommend this bank to anyone, not even my worst enemy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Walker Branch at Walker, LA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AndreaAtchison, Jul. 24, 2013
4 times now I have had uncalled-for overdraft transactions that have occurred at this specific banks fault. It's ridiculous! And it takes them days and days to fix my account, put the money back in it to where I can make day to day purchases. I'm ready to switch, going in the morning, I would not recommend this bank to anyone, not even my worst enemy.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Walker Branch at Walker, LA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great customer service!
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by kdodzweit, Jul. 24, 2013
I am shocked to see any negative comments about this bank! This is by far the best bank I have dealt with. Anne is an absolutely outstanding banker there. I've called her on many occasions asking her to open an account, give us a loan, transfer funds, etc. and she just handles it! Banking with Regions makes doing business easy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kdodzweit, Jul. 24, 2013
I am shocked to see any negative comments about this bank! This is by far the best bank I have dealt with. Anne is an absolutely outstanding banker there. I've called her on many occasions asking her to open an account, give us a loan, transfer funds, etc. and she just handles it! Banking with Regions makes doing business easy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by NotAFanOfBanks 2013-09-25 09:59:42
I suspect the level of customer service is in direct correlation to the size and number of your bank account(s). The more money you have with them, the more the bank's employees will bend over backwards to fix problems/offer solutions. Sadly, most banks use this business model. They could care less how long you have been with the bank or what troubles you may be experiencing. The only care about the color green.
Regions---Get to know the people inside
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by neckerma, Jul. 23, 2013
I once thought the Regions was a rip off until I got to know the people inside.
At one time they offered no solutions to my problems at all.
However, the current staff July 2013 helped me solve some problems I was having.
Call the branch and ask to speak the manager or assistant.
Use the people there.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, New Augusta Branch at Indianapolis, IN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby neckerma, Jul. 23, 2013
I once thought the Regions was a rip off until I got to know the people inside.
At one time they offered no solutions to my problems at all.
However, the current staff July 2013 helped me solve some problems I was having.
Call the branch and ask to speak the manager or assistant.
Use the people there.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, New Augusta Branch at Indianapolis, IN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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