Prosperity Bank, Review

I would never suggest anyone opening an account with this bank.
Overall Rating
by PDSmithLLC, Dec. 17, 2011

I would never suggest anyone opening an account with this bank.  My father-in-law was a patient at a nursing home, and the bank allowed other individuals to access his bank account with out his permission.   Prosperity Bank would not let my father-in-law have access to his own account.  Thank god for Harris County Guardianship for stepping in. Even when a Harris County Judge ordered the bank to freeze the account, money was still allowed to be taken out by other individuals (Harris county Court 9, Case 402988).  My father-in-law's judge appointed guardian was treated very badly by Prosperity Bank's employees, my wife and I were also treated very rudely..  If you have an account with this bank, consider moving to a more professional bank.  Please copy and paste this to other sites....

* this review was made on Prosperity Bank, Hempstead Branch at Hempstead, TX
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Pesonal Service
Overall Rating
by tevavari, Mar. 05, 2011

These folks know me and greet me by name every time I walk in the door, the do the same with their other patrons as well. I find this small but personal touch to be quite refreshing in today's business climate.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, Beaumont Branch at Beaumont, TX
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I miss First Bank!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by HappyNoMore, Feb. 16, 2011

I opened my account with what was then,First Bank a few years ago and had an enjoyable experience. The people were extremely pleasant, friendly, competent, helpful and provided quick service. I referred many family and friends to First Bank, as it was a pleasure doing business with them.

The transition to Prosperity Bank was virtually a non-issue for a brief while as “my people” were, for the most part, still around so it was less painful. For the past several months now, all the familiar faces are gone and frankly have been replaced by some of the most solemn, incompetent, disorganized, unfriendly people I have ever encountered in a service industry. I had hoped, in time, this transition would smooth out and Prosperity Bank would step up to the level of service I received with First Bank, but to no avail. I do not recommend this bank or at least this branch.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, Beltway Office Branch at Houston, TX
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Bill Thurston
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Crockett, Oct. 04, 2010

I have a request can you do away with the video/Audio screens at the Drive In banking.I like listening to my radio news etc.the volume on these units is so hihg that I roll my window up.This means I cannot hear the person inside if they have a question.At the very least can you tune it to Fox News. Thanks

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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