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PNC Bank, Review
PNC Bank, Review
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A total of 218 Reviews with 1 Star
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Absolute Nightmare
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by indiedavid, Sep. 19, 2011
In addition to a handful of other problems, after we opened a new business account, we waited over a month for our debit cards. Finally, I called the HQ business account division to find out what the problem was. They had to process them again as the branch had failed to submit the request. In 16 years of business, I have never had so much trouble with a bank. If I had it to do over again, I would avoid PNC at all cost.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Symmes Township Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby indiedavid, Sep. 19, 2011
In addition to a handful of other problems, after we opened a new business account, we waited over a month for our debit cards. Finally, I called the HQ business account division to find out what the problem was. They had to process them again as the branch had failed to submit the request. In 16 years of business, I have never had so much trouble with a bank. If I had it to do over again, I would avoid PNC at all cost.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Symmes Township Branch at Cincinnati, OH
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Rude Desk Clerk- Lynne in Swarthmore, PA - avoid her!
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by unhappycustomer19081, Sep. 14, 2011
As a new customer of PNC, I discovered they handled the available balance in my account a bit differently than my old bank, thus leading to an overdraft charge. When I went into the bank to clarify the situation, Lynne at the Swarthmore, PA branch immediately became short with me and got her back up, refusing to help me with the situation in a kind manner and even went so far as to suggest that I return to my other bank if my relationship with them was so wonderful. I really didn't expect to have PNC remove the overdraft charge because I understood it to be my fault but I did expect Lynne to be courteous when dealing with me. Unfortunately, she wasn't and PNC lost a customer that would have brought a lot more money to PNC than the overdraft charges they received.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Swarthmore Branch at Swarthmore, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappycustomer19081, Sep. 14, 2011
As a new customer of PNC, I discovered they handled the available balance in my account a bit differently than my old bank, thus leading to an overdraft charge. When I went into the bank to clarify the situation, Lynne at the Swarthmore, PA branch immediately became short with me and got her back up, refusing to help me with the situation in a kind manner and even went so far as to suggest that I return to my other bank if my relationship with them was so wonderful. I really didn't expect to have PNC remove the overdraft charge because I understood it to be my fault but I did expect Lynne to be courteous when dealing with me. Unfortunately, she wasn't and PNC lost a customer that would have brought a lot more money to PNC than the overdraft charges they received.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Swarthmore Branch at Swarthmore, PA
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Most incompetent bank ever
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by Stan34, Sep. 14, 2011
This bank needs a lesson in basic communication and writing skills. I corrected my name twice already for their bank card and still they have the gall to charge me a replacement fee for not being able to copy some letters into their computer. Some rude staff don't even know what the bank can and can not do. Avoid and find some competent staff elsewhere.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oxmoor Manor Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Stan34, Sep. 14, 2011
This bank needs a lesson in basic communication and writing skills. I corrected my name twice already for their bank card and still they have the gall to charge me a replacement fee for not being able to copy some letters into their computer. Some rude staff don't even know what the bank can and can not do. Avoid and find some competent staff elsewhere.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oxmoor Manor Branch at Louisville, KY
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Rude! - Denise
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by dh12, Sep. 12, 2011
I asked how I could change my address on my business account. She told me to call customer service. I asked her if I have a debit card option on this checking account she said maybe and then when I asked her to pull my account up so she could give me an actual answer she said "right now I am busy with the ATM." !!!
By the way I called customer service and they said all business banking matters had to be handled at the branch but they would gladly take a branch complaint form and have the service researched. What a joke!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Boone Village Branch at Zionsville, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dh12, Sep. 12, 2011
I asked how I could change my address on my business account. She told me to call customer service. I asked her if I have a debit card option on this checking account she said maybe and then when I asked her to pull my account up so she could give me an actual answer she said "right now I am busy with the ATM." !!!
By the way I called customer service and they said all business banking matters had to be handled at the branch but they would gladly take a branch complaint form and have the service researched. What a joke!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Boone Village Branch at Zionsville, IN
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MRS. B
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by PLOTTPAUS, Aug. 22, 2011
I finally stopped going to this branch - the people in this branch are the rudest people I have ever had to deal with - we have been customers with NCB/PNC for over 24 years & we have finally made the decision there are other BANKS & we are leaving this bank - we have currently opened a new account with Chase & so far seem very happy - they treat us like we mean something - that staff at this branch should be split up or just all fired but they should not be in that branch together - not sure what their issues are but they all seem very unhappy with their jobs or maybe just with PNC. I know we are & we have made the change. Good bye PNC & GOOD LUCK WITH A BUNCH OF LOOSER - keep that staff together & you will be loosing more good cutomers. Your Head Teller has the worse customer service we have ever seen, those people should not be allowed to have their cell phones in their ears or texting all the time - you walk into that branch & most of them don't even look up because they are texting on their phones - not even a response that you have come into the branch & that is a very small branch & they should acknowledge you have walked in - no customer service respect at all. What a joke !
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Portage - Whipple Branch at North Canton, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PLOTTPAUS, Aug. 22, 2011
I finally stopped going to this branch - the people in this branch are the rudest people I have ever had to deal with - we have been customers with NCB/PNC for over 24 years & we have finally made the decision there are other BANKS & we are leaving this bank - we have currently opened a new account with Chase & so far seem very happy - they treat us like we mean something - that staff at this branch should be split up or just all fired but they should not be in that branch together - not sure what their issues are but they all seem very unhappy with their jobs or maybe just with PNC. I know we are & we have made the change. Good bye PNC & GOOD LUCK WITH A BUNCH OF LOOSER - keep that staff together & you will be loosing more good cutomers. Your Head Teller has the worse customer service we have ever seen, those people should not be allowed to have their cell phones in their ears or texting all the time - you walk into that branch & most of them don't even look up because they are texting on their phones - not even a response that you have come into the branch & that is a very small branch & they should acknowledge you have walked in - no customer service respect at all. What a joke !
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Portage - Whipple Branch at North Canton, OH
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Poor attitude, no motivation to be helpful
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by WilliamIndiana, Aug. 21, 2011
There is a reason National City Bank went under, and PNC seems to be making matters worse. I have been a customer with a spotless record for 30 years, but each time I approach PNC they treat me like a stranger. Worse, they treat me like a criminal. Even after I identify myself with my photo ID, there is no sense of trust or relationship at all. If a glitch arises, their attitude is, the customer is always wrong. They wont help find a solution. I have always been able to work out any problem, but no thanks to the manager or staff at this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Precedent Branch at Indianapolis, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WilliamIndiana, Aug. 21, 2011
There is a reason National City Bank went under, and PNC seems to be making matters worse. I have been a customer with a spotless record for 30 years, but each time I approach PNC they treat me like a stranger. Worse, they treat me like a criminal. Even after I identify myself with my photo ID, there is no sense of trust or relationship at all. If a glitch arises, their attitude is, the customer is always wrong. They wont help find a solution. I have always been able to work out any problem, but no thanks to the manager or staff at this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Precedent Branch at Indianapolis, IN
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horrible
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by lolly, Jul. 24, 2011
terrible staff. thats all i can say. its like you get on their nerves. Staff act like they dont wanna be there
Other branches are friendlier and knowlegeable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lolly, Jul. 24, 2011
terrible staff. thats all i can say. its like you get on their nerves. Staff act like they dont wanna be there
Other branches are friendlier and knowlegeable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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terrible
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by lms1389, Jul. 23, 2011
I had been with Commonwealth for 4 years but switched to PNC after moving to Cherokee Triangle. This was a terrible decision. Living near Bardstown Road, I have a lot of foot traffic near my apt complex. Someone went rooting through our mail and kept taking the debit card I ordered through PNC. After a few weeks of not receiving my debit card, I asked them to have it sent to the bank and I will pick it up there. I came in at least once a week for LITERALLY 4 months waiting for the card to arrive. I dealt with a few tolerable employees and some incredibly rude ones who acted as if I was lying about ordering the card, writing me off as a delirious customer, or completely denying me a meeting with the manager... that "it isn't necessary since I will receive a call when the card actually arrives, JUST BE PATIENT". After a while, I stopped trying, until I got a new job and needed direct deposit. I finally talked to "a specialist" who finds out the woman at the head branch who she ordered the card through just forgot to confirm the cancellation of the previous card sent out. It was their fault completely. She profusely apologized to me, and was thankful for my amazing patience and good attitude. She said she would special order my card and it would arrive at the bank in 3 business days. 3 days later, I receive a call from PNC telling me that the special order was charged to my account, making me overdraft. I will never bank with these idiots ever again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lms1389, Jul. 23, 2011
I had been with Commonwealth for 4 years but switched to PNC after moving to Cherokee Triangle. This was a terrible decision. Living near Bardstown Road, I have a lot of foot traffic near my apt complex. Someone went rooting through our mail and kept taking the debit card I ordered through PNC. After a few weeks of not receiving my debit card, I asked them to have it sent to the bank and I will pick it up there. I came in at least once a week for LITERALLY 4 months waiting for the card to arrive. I dealt with a few tolerable employees and some incredibly rude ones who acted as if I was lying about ordering the card, writing me off as a delirious customer, or completely denying me a meeting with the manager... that "it isn't necessary since I will receive a call when the card actually arrives, JUST BE PATIENT". After a while, I stopped trying, until I got a new job and needed direct deposit. I finally talked to "a specialist" who finds out the woman at the head branch who she ordered the card through just forgot to confirm the cancellation of the previous card sent out. It was their fault completely. She profusely apologized to me, and was thankful for my amazing patience and good attitude. She said she would special order my card and it would arrive at the bank in 3 business days. 3 days later, I receive a call from PNC telling me that the special order was charged to my account, making me overdraft. I will never bank with these idiots ever again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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This is a Satellite Joke - Do Not Conduct Serious Banking Business Here
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by BRIANF, Jul. 18, 2011
Like I said,
A decent bank for coffee and check cashing. Beyond that these knuckleheads have no idea bout finance and direct all inquiries away to "specialists" and "other branches" makes it VERY hard to get anything done here for my business. Too bad they can't send in a better manager or Branch Director. As a share holder I am livid at their lack of attention or knowledge of the industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BRIANF, Jul. 18, 2011
Like I said,
A decent bank for coffee and check cashing. Beyond that these knuckleheads have no idea bout finance and direct all inquiries away to "specialists" and "other branches" makes it VERY hard to get anything done here for my business. Too bad they can't send in a better manager or Branch Director. As a share holder I am livid at their lack of attention or knowledge of the industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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In my opinion, unethical.
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by dfvnotfdv, Jul. 14, 2011
Please do yourself a favor and stay away. They've figured out how to legally rob you blind.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Romeoville Branch at Romeoville, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dfvnotfdv, Jul. 14, 2011
Please do yourself a favor and stay away. They've figured out how to legally rob you blind.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Romeoville Branch at Romeoville, IL
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treated as though i dont matter
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by gibby, Jul. 14, 2011
i had been with bank of lancaster for 15 years when PNC took them over so i have now been with PNC for several years!!! i paid a bill over the phone company ran payment 2xs which overdrew my account and has now resulted in overdraft fees of close to 180 dollars i had called the bank 2 days in a row to get help since this was not my fault!! the superviser NEVER called me back!! i found out threw a friend that works there that he decide they could not help because it was not there fault!!! you could clearly see by my account that i had money in there but do to fees i was forced to have no money all week!! i am a stay at home mom of 4 kids and a husband who works fulltime!! we had to resort to useing our credit cards to get gas and groceries to last us fot the week!! we just make eneough money to last us threw the week and now have to pay high intrest rates on credit card thanks!! i am very digusted with how i was treated by this supervisor!! i deserve a phone call!! i am not threw with this yet!! i will be calling to file a complaint with the company!! no one should be treated with disrespect it is money they are playing with not some piece of trash or animals!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Christiana Branch at Christiana, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gibby, Jul. 14, 2011
i had been with bank of lancaster for 15 years when PNC took them over so i have now been with PNC for several years!!! i paid a bill over the phone company ran payment 2xs which overdrew my account and has now resulted in overdraft fees of close to 180 dollars i had called the bank 2 days in a row to get help since this was not my fault!! the superviser NEVER called me back!! i found out threw a friend that works there that he decide they could not help because it was not there fault!!! you could clearly see by my account that i had money in there but do to fees i was forced to have no money all week!! i am a stay at home mom of 4 kids and a husband who works fulltime!! we had to resort to useing our credit cards to get gas and groceries to last us fot the week!! we just make eneough money to last us threw the week and now have to pay high intrest rates on credit card thanks!! i am very digusted with how i was treated by this supervisor!! i deserve a phone call!! i am not threw with this yet!! i will be calling to file a complaint with the company!! no one should be treated with disrespect it is money they are playing with not some piece of trash or animals!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Christiana Branch at Christiana, PA
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customer
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by Henry, Jul. 11, 2011
Worst bank ever. Starting with management, no one there
seems to know what they are doing,and they don't want to be bothered. They should not be working with people, but with objects that they can vent their frustrations on. Their body language reveals that they don't want to be bothered. Stay away from that bank
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Schaumburg Road Branch at Schaumburg, IL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Henry, Jul. 11, 2011
Worst bank ever. Starting with management, no one there
seems to know what they are doing,and they don't want to be bothered. They should not be working with people, but with objects that they can vent their frustrations on. Their body language reveals that they don't want to be bothered. Stay away from that bank
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Schaumburg Road Branch at Schaumburg, IL
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Stay Away from this branch
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by PAres, Jul. 05, 2011
This is the worst bank branch I have ever seen. I opened the account here since it was walking distance from my house but was shocked to see they treat their customers. They seems to have no respect to their time and will never get back to you. they always appear to be "out" of branch manager hence no body feels the responsibility / accountability. I finally had to close the account. Highly recommend to stay away
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Audubon Branch at Norristown, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PAres, Jul. 05, 2011
This is the worst bank branch I have ever seen. I opened the account here since it was walking distance from my house but was shocked to see they treat their customers. They seems to have no respect to their time and will never get back to you. they always appear to be "out" of branch manager hence no body feels the responsibility / accountability. I finally had to close the account. Highly recommend to stay away
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Audubon Branch at Norristown, PA
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Horrible Customer Service
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by Pghparrothead, Jun. 23, 2011
I came into the bank and met with a bank employee concerning paying off my home equity line of credit. He took all my information and escorted me into his office where he proceeded to pick up the phone, call the numbers that I had already called. After 20 minutes and 4 tranfers he was disconnected. I informed him that I was late for work and he told me he would look into the matter and call me back. Well 3 days later I had to call him and SURPRISE, SURPISE, he wasn't able to do a thing. What a joke!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Township Branch at Mars, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pghparrothead, Jun. 23, 2011
I came into the bank and met with a bank employee concerning paying off my home equity line of credit. He took all my information and escorted me into his office where he proceeded to pick up the phone, call the numbers that I had already called. After 20 minutes and 4 tranfers he was disconnected. I informed him that I was late for work and he told me he would look into the matter and call me back. Well 3 days later I had to call him and SURPRISE, SURPISE, he wasn't able to do a thing. What a joke!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Township Branch at Mars, PA
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poor customer service
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by counselor, Jun. 20, 2011
I left my bank of 17 years as they had become a disappointment in customer service, charging fees that I didn't think were conducive to good business...so I closed those account and opened two new accounts at PMC in Algonquin Illinois. I was told over the phone, several times by the manager and by a banker, that (1) my interest rate on my checking account would be .05, and it's actually 0% to 1% (2) I would get a $100 gift of cash placed into my new account just for having direct deposit from my employer (3) the interest rate on my money market would be 1% (it's .9% for 90 days, then drops dramatically)- None of these were true. Also, the banker made mistakes several times while spelling my not so difficult name. I feel like they gave me false and misleading information to get me there, and then I find out the truth. I can't tell you all how very disappointed I am in this bank, and will probably not stay there long. Customer service nowadays is a huge disappointment in banks as well as other companies. I was born in 1950 and wish the old way of customer service would come back. To charge fees that are many, many times more than the pitiful interest paid to customers is a crying shame. I am considering putting my money under my mattress....Banks out there....beware....people are getting really fed up with poor customer service, ridiculous interest rates, and jumping through hoops for you. To get 63 cents interest on $20,000 is inhumane, insulting, absolutely insane.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby counselor, Jun. 20, 2011
I left my bank of 17 years as they had become a disappointment in customer service, charging fees that I didn't think were conducive to good business...so I closed those account and opened two new accounts at PMC in Algonquin Illinois. I was told over the phone, several times by the manager and by a banker, that (1) my interest rate on my checking account would be .05, and it's actually 0% to 1% (2) I would get a $100 gift of cash placed into my new account just for having direct deposit from my employer (3) the interest rate on my money market would be 1% (it's .9% for 90 days, then drops dramatically)- None of these were true. Also, the banker made mistakes several times while spelling my not so difficult name. I feel like they gave me false and misleading information to get me there, and then I find out the truth. I can't tell you all how very disappointed I am in this bank, and will probably not stay there long. Customer service nowadays is a huge disappointment in banks as well as other companies. I was born in 1950 and wish the old way of customer service would come back. To charge fees that are many, many times more than the pitiful interest paid to customers is a crying shame. I am considering putting my money under my mattress....Banks out there....beware....people are getting really fed up with poor customer service, ridiculous interest rates, and jumping through hoops for you. To get 63 cents interest on $20,000 is inhumane, insulting, absolutely insane.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Customer service
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by Giammat, Jun. 18, 2011
Sat for 20 minutes waiting for the customer service rep to finish opening an account for another client only to hear her complete the transaction and continue with a casual conversation with no care in the world about other customers waiting. Fine to have a friendly conversation with patrons when there is no line, but not on my time. Will be closing my account with PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wyomissing Branch at Reading, PA
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Overall Ratingby Giammat, Jun. 18, 2011
Sat for 20 minutes waiting for the customer service rep to finish opening an account for another client only to hear her complete the transaction and continue with a casual conversation with no care in the world about other customers waiting. Fine to have a friendly conversation with patrons when there is no line, but not on my time. Will be closing my account with PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wyomissing Branch at Reading, PA
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Business Owner/General Manager
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by PNCcustomer, Jun. 06, 2011
This particular PNC branch is the worst PNC I have ever had the misfortune to visit. I have ben a PNC/Riggs Bank customer for 30 yeears. The PNC/FM branch in Washington DC is a superior bank with outstanding staff and services. Both personally and professionally, I would recommend it highly. The PNC branch in middletown should just be closed as they do not know what they are doing, pass simple questions up the line of command where even officers seem to take interminable amounts of time trying to figure out simple requests. If you are a commercial customer run don't walk to any other branch or bank because the lack of knowledge and professionalism at this branch with cause you endless frustration.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Middletown Marriott Brighton Branch at Middletown, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCcustomer, Jun. 06, 2011
This particular PNC branch is the worst PNC I have ever had the misfortune to visit. I have ben a PNC/Riggs Bank customer for 30 yeears. The PNC/FM branch in Washington DC is a superior bank with outstanding staff and services. Both personally and professionally, I would recommend it highly. The PNC branch in middletown should just be closed as they do not know what they are doing, pass simple questions up the line of command where even officers seem to take interminable amounts of time trying to figure out simple requests. If you are a commercial customer run don't walk to any other branch or bank because the lack of knowledge and professionalism at this branch with cause you endless frustration.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Middletown Marriott Brighton Branch at Middletown, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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11 reasons why PNC Little Falls Branch leaves me with a bad taste
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lfcoin, Jun. 03, 2011
PNC used to be a great regional bank. I had been with PNC for 20 years. Now they are just like every other big, impersonal corporate bank. If I could do it again, I would NOT have opened a PNC Business account. Corporate representatives are very polite but ARE SHORT ON SOLUTIONS FOR MY BUSINESS.
Below is a list of basic banking issues I have run into during my business and personal relationship with PNC. These are also a list of reasons why I recommend that anyone contemplating a relationship with PNC think twice on the points outlined below.
1. PNC Bank always pays checks in the order that causes most fees to incur. A bank manager tried to tell me that PNC assumes that the largest check is the most important and therefore pays that check first. But time after time, PNC has shown me that they pay ALL the amounts presented to the account and charge for each check. I postulate that the issue is not the importance of the check, rather the amount of fees to charge. Although this is my personal experience with PNC, I have heard this complaint from dozens of individuals as well.
2. PNC Business Banking requires a minimum average monthly balance on most business accounts. Yet PNC never shows your average daily monthly balance online. PNC fails to give you the means to measure whether or not you are in compliance with their rules until the end of the month, after you are hit with yet more fees for not keeping a minimum average daily balance. I spent 10 years as a computer programmer. I know it is not a major technical undertaking to provide customers with a simple arithmetic calculation to manage their accounts.
3. I attempted to get a credit card attached to my business account to prevent NSF fees. I was rejected, probably for having an old address on the MAC card, which I could not see and could not change online or via telephone. I could not even ascertain an accurate reason for the rejection because PNC keeps that information for a short period of time, and then just deletes it.
4. PNC touts its online banking, but their system is a mess. What PNC's own online system shows its customers is markedly different from what is actually transpiring in their accounts. When you confront an associate about it after discrepancies occur and after fees have occurred, they tell you yes, that is the case. I have seen no disclosure on the web site regarding this discrepancy. It is enough to drive an already busy small business owner to madness.
5. In these difficult economic times, it is a sin that PNC charges my customers a $10 fee to cash my check across the street from my business. For small checks (under $300), the local check cashing business on the highway charges LESS than MY BANK charges MY CUSTOMERS. In this regard, PNC treats me and my customers worse than a small check cashing company with which I have no formal relationship. The manager of a local branch told me it was due to check cashing fraud which has been on the rise. This argument does not pass the smell test. A thief is unlikely to waste his time trying to cash a bogus $60 check, but a thief wont care if the bank takes $10 for a large check that is fraudulent. Any reasonable person can come to the conclusion the fees are simply a way to make more money. PNC also uses the fees to attempt to get potential customers to sign up for a checking account. I would suggest that they would have more luck attracting customers if they changed their policies regarding their voracious appetite for fees. Furthermore, my understanding is that there is no $10 fee if an individual tries to cash my personal check, fees only apply to business checks to customers of that business. Some time ago, my local branch manager WAIVED the check cashing fees to my customers back when they were $5 per check, only to have the PNC Corporate Main Office put the fees back AND raise the fee to $10.
6. CASH DEPOSITS after 3 pm are not necessarily credited immediately to your account and count as a deposit for the next business day, EVEN THOUGH the PNC Online Banking shows the funds as available immediately. (SEE PRIOR COMPLAINT #4 ABOVE) I have asked various tellers if the cash deposits are available immediately, they will tell you that they are, but it isnt true. Case in point ... I deposited $2000 CASH on a Friday after 3pm. That particular cash deposit counted as a Monday deposit, causing checks that were presented to my account on SUNDAY NIGHT to accrue insufficient funds fees. Yet a cash withdrawal on Saturday counted as Saturday. Come on guys!! A previous cash amount deposited after 3 PM at a Clifton branch DID indeed count as a cash deposit for the same day. How would anyone know which branches are on a 3 pm close and which is on a 5 PM close for CASH? I AM ALREADY EXTREMELY BUSY WITHOUT HAVING TO WORRY ABOUT INCONSISTENT DEPOSIT RULES BETWEEN PNC BRANCHES WHICH ARE LESS THAN 5 MILES APART.
7. I called the business banking 800 # to find out how they can help me to better run my business, and if they have any business plan that is comparable to that of one of their competitors, TD Bank. I was continually directed to one of their 4 business banking tracks. TD bank has later hours, Sunday hours, and most importantly clears most checks overnight that are deposited before 6 pm. (PNC has a cut-off of 3 PM) With TD Bank, CASH IS IMMEDIATELY AVAILABLE. The representative from the PNC Business Banking Center simply tried to push me into one of the four PNC Business tracks that was best suited for me, completely disregarding that TD Band was clearly better or equal on most comparisons. As they say, when your only tool is a hammer, everything looks like a nail.
8. When I ask a teller or call the 800 # for information, I often receive conflicting information, depends on who is answering the question. Trying to get accurate information from a telephone representative is a cruel joke. Call three times with the same question and you may get 3 different answers. One would figure on getting better service from a domestic call center. What kind of questions did I get conflicting information on? Is my average monthly balance high enough now to avoid fees? Is my online information accurate?
9. PNC COMPUTER SYSTEMS AND THE MANAGEMENT OF THOSE SYSTEMS APPEAR TO BE AT BEST, DYSFUNCTIONAL.
My Business VISA / MAC card had an old business address, even after I changed all online information. Therefore, when I attempted to make a business purchases online, I was continually rejected for not having an address which matched the OLD address on the MAC card. I called the 800 business banking several times explaining that I tried possible combination and permutation of my current address ... uppercase, lower case, mixed upper and lower case, 5 digit zip code, 5 + 4 zip, address in the first address line / second address line. The PNC associate did NOTHING to look further into my problem. I COULD NOT SEE THE OLD ADDRESS BECAUSE I DID NOT HAVE ACCESS TO THE BACK END SYSTEM, yet the associates at the 800 business banking phone number did not find the problem either. I was told that the telephone representative may not have access to that information, but THAT IS NOT MY PROBLEM. This issue was finally remedied by an astute and persistent assistant manager at a local branch.
10. Inter-Bank processing (between PNC and an external bank) is often quicker than processes that are entirely within PNC. On my personal checking account, I have a line of credit attached to my checking account. When I attempt to pay that line of credit with all of the funds in my checking account, it takes 2 days to process. So my checking account balance is temporarily zero. In the mean time, if a regularly occurring charge hits my account, which would normally be covered under the line of credit, I incur insufficient funds fees. Where did the money go which was used to pay the line of credit? It disappears for 2 days during the processing. It wasn�t in my checking account and it wasn�t in my line of credit. Well then, where was it??
11. SO YOU THINK YOU WILL SIMPLY CLOSE YOUR PNC ACCOUNT??? ah, but you have a regularly occurring charge ... lets say gym membership dues. After you close your account, the gym fees hit your CLOSED account. Guess what PNC does? PNC RE-OPENS YOUR ACCOUNT, PAYS THE CHARGE, THEN CHARGES NSF FEES TO YOUR CLOSED ACCOUNT.
You cant even end the relationship if you try!!
Furthermore, AFTER YOU CLOSE YOUR ACCOUNT, you will fail to have access to your records online, so you MUST go in and save everything before you close your account.
Representatives of PNC have tried to explain to me how currently my fees are waived for minimum balances and how at some time in the future branches will all run on close of business being 5 pm. At this point, the damage in the relationship has already been done, through fees, lack of information and the inaccuracy of that information, rule inconsistencies, and, worst of all, the wasting of my precious time - regardless of what improvements are under way presently. Many companies have implemented quality improvements long after their reputation has been damaged. Ford Motor Company comes to mind. It is my opinion that long after PNC makes positive improvements in how they treat their customers, the effects of current and past policies will linger with the corporation for years to come. It is my prediction that no one at PNC will listen until their reputation is damaged beyond repair.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lfcoin, Jun. 03, 2011
PNC used to be a great regional bank. I had been with PNC for 20 years. Now they are just like every other big, impersonal corporate bank. If I could do it again, I would NOT have opened a PNC Business account. Corporate representatives are very polite but ARE SHORT ON SOLUTIONS FOR MY BUSINESS.
Below is a list of basic banking issues I have run into during my business and personal relationship with PNC. These are also a list of reasons why I recommend that anyone contemplating a relationship with PNC think twice on the points outlined below.
1. PNC Bank always pays checks in the order that causes most fees to incur. A bank manager tried to tell me that PNC assumes that the largest check is the most important and therefore pays that check first. But time after time, PNC has shown me that they pay ALL the amounts presented to the account and charge for each check. I postulate that the issue is not the importance of the check, rather the amount of fees to charge. Although this is my personal experience with PNC, I have heard this complaint from dozens of individuals as well.
2. PNC Business Banking requires a minimum average monthly balance on most business accounts. Yet PNC never shows your average daily monthly balance online. PNC fails to give you the means to measure whether or not you are in compliance with their rules until the end of the month, after you are hit with yet more fees for not keeping a minimum average daily balance. I spent 10 years as a computer programmer. I know it is not a major technical undertaking to provide customers with a simple arithmetic calculation to manage their accounts.
3. I attempted to get a credit card attached to my business account to prevent NSF fees. I was rejected, probably for having an old address on the MAC card, which I could not see and could not change online or via telephone. I could not even ascertain an accurate reason for the rejection because PNC keeps that information for a short period of time, and then just deletes it.
4. PNC touts its online banking, but their system is a mess. What PNC's own online system shows its customers is markedly different from what is actually transpiring in their accounts. When you confront an associate about it after discrepancies occur and after fees have occurred, they tell you yes, that is the case. I have seen no disclosure on the web site regarding this discrepancy. It is enough to drive an already busy small business owner to madness.
5. In these difficult economic times, it is a sin that PNC charges my customers a $10 fee to cash my check across the street from my business. For small checks (under $300), the local check cashing business on the highway charges LESS than MY BANK charges MY CUSTOMERS. In this regard, PNC treats me and my customers worse than a small check cashing company with which I have no formal relationship. The manager of a local branch told me it was due to check cashing fraud which has been on the rise. This argument does not pass the smell test. A thief is unlikely to waste his time trying to cash a bogus $60 check, but a thief wont care if the bank takes $10 for a large check that is fraudulent. Any reasonable person can come to the conclusion the fees are simply a way to make more money. PNC also uses the fees to attempt to get potential customers to sign up for a checking account. I would suggest that they would have more luck attracting customers if they changed their policies regarding their voracious appetite for fees. Furthermore, my understanding is that there is no $10 fee if an individual tries to cash my personal check, fees only apply to business checks to customers of that business. Some time ago, my local branch manager WAIVED the check cashing fees to my customers back when they were $5 per check, only to have the PNC Corporate Main Office put the fees back AND raise the fee to $10.
6. CASH DEPOSITS after 3 pm are not necessarily credited immediately to your account and count as a deposit for the next business day, EVEN THOUGH the PNC Online Banking shows the funds as available immediately. (SEE PRIOR COMPLAINT #4 ABOVE) I have asked various tellers if the cash deposits are available immediately, they will tell you that they are, but it isnt true. Case in point ... I deposited $2000 CASH on a Friday after 3pm. That particular cash deposit counted as a Monday deposit, causing checks that were presented to my account on SUNDAY NIGHT to accrue insufficient funds fees. Yet a cash withdrawal on Saturday counted as Saturday. Come on guys!! A previous cash amount deposited after 3 PM at a Clifton branch DID indeed count as a cash deposit for the same day. How would anyone know which branches are on a 3 pm close and which is on a 5 PM close for CASH? I AM ALREADY EXTREMELY BUSY WITHOUT HAVING TO WORRY ABOUT INCONSISTENT DEPOSIT RULES BETWEEN PNC BRANCHES WHICH ARE LESS THAN 5 MILES APART.
7. I called the business banking 800 # to find out how they can help me to better run my business, and if they have any business plan that is comparable to that of one of their competitors, TD Bank. I was continually directed to one of their 4 business banking tracks. TD bank has later hours, Sunday hours, and most importantly clears most checks overnight that are deposited before 6 pm. (PNC has a cut-off of 3 PM) With TD Bank, CASH IS IMMEDIATELY AVAILABLE. The representative from the PNC Business Banking Center simply tried to push me into one of the four PNC Business tracks that was best suited for me, completely disregarding that TD Band was clearly better or equal on most comparisons. As they say, when your only tool is a hammer, everything looks like a nail.
8. When I ask a teller or call the 800 # for information, I often receive conflicting information, depends on who is answering the question. Trying to get accurate information from a telephone representative is a cruel joke. Call three times with the same question and you may get 3 different answers. One would figure on getting better service from a domestic call center. What kind of questions did I get conflicting information on? Is my average monthly balance high enough now to avoid fees? Is my online information accurate?
9. PNC COMPUTER SYSTEMS AND THE MANAGEMENT OF THOSE SYSTEMS APPEAR TO BE AT BEST, DYSFUNCTIONAL.
My Business VISA / MAC card had an old business address, even after I changed all online information. Therefore, when I attempted to make a business purchases online, I was continually rejected for not having an address which matched the OLD address on the MAC card. I called the 800 business banking several times explaining that I tried possible combination and permutation of my current address ... uppercase, lower case, mixed upper and lower case, 5 digit zip code, 5 + 4 zip, address in the first address line / second address line. The PNC associate did NOTHING to look further into my problem. I COULD NOT SEE THE OLD ADDRESS BECAUSE I DID NOT HAVE ACCESS TO THE BACK END SYSTEM, yet the associates at the 800 business banking phone number did not find the problem either. I was told that the telephone representative may not have access to that information, but THAT IS NOT MY PROBLEM. This issue was finally remedied by an astute and persistent assistant manager at a local branch.
10. Inter-Bank processing (between PNC and an external bank) is often quicker than processes that are entirely within PNC. On my personal checking account, I have a line of credit attached to my checking account. When I attempt to pay that line of credit with all of the funds in my checking account, it takes 2 days to process. So my checking account balance is temporarily zero. In the mean time, if a regularly occurring charge hits my account, which would normally be covered under the line of credit, I incur insufficient funds fees. Where did the money go which was used to pay the line of credit? It disappears for 2 days during the processing. It wasn�t in my checking account and it wasn�t in my line of credit. Well then, where was it??
11. SO YOU THINK YOU WILL SIMPLY CLOSE YOUR PNC ACCOUNT??? ah, but you have a regularly occurring charge ... lets say gym membership dues. After you close your account, the gym fees hit your CLOSED account. Guess what PNC does? PNC RE-OPENS YOUR ACCOUNT, PAYS THE CHARGE, THEN CHARGES NSF FEES TO YOUR CLOSED ACCOUNT.
You cant even end the relationship if you try!!
Furthermore, AFTER YOU CLOSE YOUR ACCOUNT, you will fail to have access to your records online, so you MUST go in and save everything before you close your account.
Representatives of PNC have tried to explain to me how currently my fees are waived for minimum balances and how at some time in the future branches will all run on close of business being 5 pm. At this point, the damage in the relationship has already been done, through fees, lack of information and the inaccuracy of that information, rule inconsistencies, and, worst of all, the wasting of my precious time - regardless of what improvements are under way presently. Many companies have implemented quality improvements long after their reputation has been damaged. Ford Motor Company comes to mind. It is my opinion that long after PNC makes positive improvements in how they treat their customers, the effects of current and past policies will linger with the corporation for years to come. It is my prediction that no one at PNC will listen until their reputation is damaged beyond repair.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Little Falls NJ PNC is the worst bank for the Small Business Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lfcoin, Jun. 03, 2011
PNC Bank is where out of the box thinking just isn’t happening, either on a branch or on a corporate level.
PNC is the worst bank for the NJ small business owner in Northern New Jersey.
The PNC branch in Little Falls is where my frustrations finally came to a head.
PNC is slow to clear checks.
They also charge for cash deposits. WTF? Not clearing checks quickly AND charging for cash deposits.
They charge my customers $10 to cash MY checks. Upon questioning them about this practice, one teller chirped "it was to better serve you". Yeah? As long as you smile while you reach into the pockets of my customers, then it is OK?
But the tellers are simply following orders. As the Russian proverb says, a rotting fish stinks from its head... Sean, the Branch manager, told me the $10 fee was to prevent check fraud. Who the fudge would go to jail for a few hundred dollars? Truth be told, how would PNC pay CEO Jim Rohn his $8 million compensation if they did not nickel and dime the working classes? PNC account holders would be lucky if he was the only "white shoe boy" receiving obscene compensation. How many vice presidents, board members, etc? Anyone besides me smell rotting fish?
How come the local “seedy” check cashing place in a “bad neighborhood” cashes checks for my customers for less of a fee than PNC charges? Isn’t getting robbed by a banker in a suit the same as getting robbed by someone down on his luck?
Deposits after 3 pm count as a next day deposit, meaning yet another day to clear checks.
Deposit CASH at the ATM and it will not get credited until next business day, even if a teller verifies the amount deposited. For example, you are BUSY running a small business, and make a CASH deposit at the PNC MAC machine at 7:00 AM, because you woke up at 5:00 AM and you won’t be in the area for much of the day. If a teller verifies a cash deposit at 11:00 AM, why does it not get credited until the next day? I was told it gets sent by courier to another site. Why? How the heck is this different from an in person cash deposit? If the teller can count the money and credit my account in my presence, why can’t he or she do it when I am not there?
Deposit CASH on a Friday at 3:05 pm and it counts as a Monday deposit.
Withdraw that same amount 15 minutes later and you may overdraw your account because the withdrawal counts as Friday while your CASH deposit won’t get credited until Monday.
Assistant managers often stand around greeting and smiling at customers, instead of finding ways to help people find solutions to real business challenges.
Sometimes a check clears and yet you, the small business customer, still do not have access to your funds. Case in point: My balance was low, but I had deposited a large check the prior day, BEFORE 3 PM. PNC Online Banking showed the check as cleared and the entire amount as AVAILABLE. I needed to withdraw something like $400. Hetal, a "Senior Relationship Manager", prevented me from withdrawing funds that were available according to PNC Online Banking. I was livid... But instead, I just walked over to the MAC Machine and withdrew the needed funds from there... Great job of "relationship management"! I think she will be on to better things, like American politics... or perhaps a job with the NJ Motor Vehicle "Services" or some other job to “make our lives easier”.
Thanks for the wide screen TV with important "news" about Charlie Sheen and American Idol or the Word Scramble game. If only I was 12 years old again, I would be impressed.
Unemployment is soaring, people are losing their homes to foreclosure, and PNC in Little Falls needs to pretend to be hip by giving us BREAD AND CIRCUSES?? Well, forget the bread they take from your mouth with their special fee arrangements… Don’t forget, CEO Jim Rohn needs to eat too! Beluga caviar on the French Riviera and all!!
Instead of vacuous "information" on expensive flat screen televisions, how about PRETENDING to be a bank...
HOW ABOUT making small business loans?
HOW ABOUT paying checks out without a fee?
HOW ABOUT clearing my deposits quicker?
PNC in Little Falls really has a tough time with the BASICS. Alternatively, when it comes to charging fees, they have a "Goldman Sachs" mentality.
PNC borrows money from the Federal Reserve at 0.5%... and they can't lend me short term funds after a 21 year relationship? Did they ever bother to understand my business model? Of course not! But their competitor did. Bill, the Little Falls TD BANK manager took the time to come to my store and inquire about my business ... about 5 times over a 2 year period. Now who do you think will get my business account?
Small Business Owners will come to regret any relationship begun with PNC.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lfcoin, Jun. 03, 2011
PNC Bank is where out of the box thinking just isn’t happening, either on a branch or on a corporate level.
PNC is the worst bank for the NJ small business owner in Northern New Jersey.
The PNC branch in Little Falls is where my frustrations finally came to a head.
PNC is slow to clear checks.
They also charge for cash deposits. WTF? Not clearing checks quickly AND charging for cash deposits.
They charge my customers $10 to cash MY checks. Upon questioning them about this practice, one teller chirped "it was to better serve you". Yeah? As long as you smile while you reach into the pockets of my customers, then it is OK?
But the tellers are simply following orders. As the Russian proverb says, a rotting fish stinks from its head... Sean, the Branch manager, told me the $10 fee was to prevent check fraud. Who the fudge would go to jail for a few hundred dollars? Truth be told, how would PNC pay CEO Jim Rohn his $8 million compensation if they did not nickel and dime the working classes? PNC account holders would be lucky if he was the only "white shoe boy" receiving obscene compensation. How many vice presidents, board members, etc? Anyone besides me smell rotting fish?
How come the local “seedy” check cashing place in a “bad neighborhood” cashes checks for my customers for less of a fee than PNC charges? Isn’t getting robbed by a banker in a suit the same as getting robbed by someone down on his luck?
Deposits after 3 pm count as a next day deposit, meaning yet another day to clear checks.
Deposit CASH at the ATM and it will not get credited until next business day, even if a teller verifies the amount deposited. For example, you are BUSY running a small business, and make a CASH deposit at the PNC MAC machine at 7:00 AM, because you woke up at 5:00 AM and you won’t be in the area for much of the day. If a teller verifies a cash deposit at 11:00 AM, why does it not get credited until the next day? I was told it gets sent by courier to another site. Why? How the heck is this different from an in person cash deposit? If the teller can count the money and credit my account in my presence, why can’t he or she do it when I am not there?
Deposit CASH on a Friday at 3:05 pm and it counts as a Monday deposit.
Withdraw that same amount 15 minutes later and you may overdraw your account because the withdrawal counts as Friday while your CASH deposit won’t get credited until Monday.
Assistant managers often stand around greeting and smiling at customers, instead of finding ways to help people find solutions to real business challenges.
Sometimes a check clears and yet you, the small business customer, still do not have access to your funds. Case in point: My balance was low, but I had deposited a large check the prior day, BEFORE 3 PM. PNC Online Banking showed the check as cleared and the entire amount as AVAILABLE. I needed to withdraw something like $400. Hetal, a "Senior Relationship Manager", prevented me from withdrawing funds that were available according to PNC Online Banking. I was livid... But instead, I just walked over to the MAC Machine and withdrew the needed funds from there... Great job of "relationship management"! I think she will be on to better things, like American politics... or perhaps a job with the NJ Motor Vehicle "Services" or some other job to “make our lives easier”.
Thanks for the wide screen TV with important "news" about Charlie Sheen and American Idol or the Word Scramble game. If only I was 12 years old again, I would be impressed.
Unemployment is soaring, people are losing their homes to foreclosure, and PNC in Little Falls needs to pretend to be hip by giving us BREAD AND CIRCUSES?? Well, forget the bread they take from your mouth with their special fee arrangements… Don’t forget, CEO Jim Rohn needs to eat too! Beluga caviar on the French Riviera and all!!
Instead of vacuous "information" on expensive flat screen televisions, how about PRETENDING to be a bank...
HOW ABOUT making small business loans?
HOW ABOUT paying checks out without a fee?
HOW ABOUT clearing my deposits quicker?
PNC in Little Falls really has a tough time with the BASICS. Alternatively, when it comes to charging fees, they have a "Goldman Sachs" mentality.
PNC borrows money from the Federal Reserve at 0.5%... and they can't lend me short term funds after a 21 year relationship? Did they ever bother to understand my business model? Of course not! But their competitor did. Bill, the Little Falls TD BANK manager took the time to come to my store and inquire about my business ... about 5 times over a 2 year period. Now who do you think will get my business account?
Small Business Owners will come to regret any relationship begun with PNC.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Horrible Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
8 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IHATEPNCBANK, May. 26, 2011
This branch is horrible! I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in. There was no warning, no beeping, nothing! I went into the branch to ask for my card back. They said, "Sure! We just need your driver's license." When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction. They kept my property and I'm filing a complaint with the attorney general. Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
8 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Full Service Brick and Mortar Office
4420 Sunrise Rd
Round Rock, TX 78665
Regions Bank, ROUND ROCK BRANCH (1.6 miles)
Full Service Brick and Mortar Office
101 W Old Settlers Blvd
Round Rock, TX 78681
Full Service Brick and Mortar Office
101 W Old Settlers Blvd
Round Rock, TX 78681