PNC Bank, Review

Annese3
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by annese3, Aug. 25, 2012

     I usually go to the branch at Montgomery and Union Cemetery where I always get excellent customer service. Yesterday I found myself in a hurry (which was my downfall) and used the ATM at Harper's Point. I could try to explain the course of events but it would take too long. Let's just say it turned into a "train wreck" of my own making. I went into the branch and was greeted by a very pleasant teller (I did not get her name) who began trying to untangle the mess but ended up turning me over to Jeff who deals with ATM operations. Jeff went out of his way to make sure he fixed my 2 mistakes as well as keeping enough in my account for dinner until the other checks cleared. (by the way Jeff we had tacos) Everyone was polite and more than patient! During the whole process 3 customers were greeted by name and friendly banter. The tellers behind the counters yesterday were complete professionals. Thanks again guys!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harpers Point Branch at Cincinnati, OH
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Always pleased with their service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by romeoxcat, Jul. 30, 2012

Every time that I go into this branch I receive great service. They are polite and professional. Every single person that I have come into contact with in the branch has provided me with great service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Naperville Branch at Naperville, IL
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Everyone there is amazing!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SaraB, Jul. 25, 2012

Every time I go in there they recognize me, ask me about my college and work; they're very personal and sweet and I absolutely love it! They've been pestering me to get direct deposit so I could get better benefits from my checking account.  Naomi called me up and we chatted and she was very informative and told me multiple times that all she wanted was the best for me.  How can customer service get any better than that?   

* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Martin Branch at Martin, MI
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

TERRIFIC CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AshleyM, Jul. 06, 2012

I am from out of state and this branch made me feel more welcome than any other PNC I have ever been to before!! They were very helpful, understanding and courteous. I would reccomend Kenilworth PNC to any and everyone! Did I mention they have free checking??! Great job to the entire staff!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kenilworth Branch at Kenilworth, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Excellent help.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nicholas, Jul. 05, 2012

I walked into a PNC bank today hoping to open a new free checking account. The teller at the front had a great attitude before she even realized I was a new customer. After being directed to talk to one of the other bankers I had to wait a few minutes but was assisted as soon as possible. Even though there were only two of them on duty they moved quickly, efficiently, and thoroughly. The man who helped me, Matt Bobillo, easily helped me choose the account that was perfect for me. He took into account every need that I had, and then explained the inter workings of the account in lay-man's terms that I could understand. I had a long list of questions, but he answered most of them in his explenation, and then easily answered the questions I did have. I have no doubt that my short term and long term fiscal matters are in great hands. Friendly staff and great customer service that are willing to help a college student out. Would reccomend to everyone I know.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, New Carlisle Branch at New Carlisle, OH
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Mount Airy, MD PNC is wonderful!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Paris137, Jun. 14, 2012

It is always a pleasure doing business in this branch.  The people are warm and friendly.  They are also eager to assist and very helpful!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Airy Branch at Mount Airy, MD
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Teresa Finley
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Teresa, Jun. 12, 2012

My branch of PNC Bank is on Oceanshore Blvd in Ormond by the Sea and the Staff and Bank Manager are excellent! always very helpful and always quick with answers to any questions. Always quick to put things right if there's a problem and always courteous even when you are upset!! Awsome customer service wouldn't bank anywhere else! I know all the faces there just don't remember names well. They remember me by name though!!! Great job all of you!! Now if I could get my interest down a bit on my credit cards I would be ecstatic!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ormond By The Sea Branch at Ormond Beach, FL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Fairfax Staff (Judicial and Main)
Overall Rating
Office Environment & Staff
Waiting Time
by Ldydi003, Jun. 06, 2012

I've been banking with PNC in Virginia since they acquired JMB followed by Merc. All of the employees at the Fairfax office have been nothing but polite, informed and helpful! Many thanks to Mai and Sam!





* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

M Vinson Daughter of Devonshire Resident
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tabor, Jun. 03, 2012

Outstanding service-reliability-customer support
True professionalism
Always exceeds normal service expectations

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Devonshire Way Branch at Palm Beach Gardens, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

AMAZING
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BBOP, May. 24, 2012

I have to say after leaving a bank I've been with for years, I was shocked and surprised to see how amazing the people at the crystal lake bank are. Mike took hours out of his day to make sure things were right for me. THANK YOU AMAZING Mike, I also will direct everyone to you. Betty Jo

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Fund Withdrawl for Spain
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pncfox7, May. 23, 2012

i met with Erin, a beautiful redheaded teller. she was very friendly and also very helpful in assisting me. I was doing something as basic as withdrawing money and since i had not updated my pnc info i had to meet with another woman named Joan who was just as helpful. Erin has a great smile and the perfect attitude for helping customers. I was very plaesed with the staff overall.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Brunswick Branch at North Brunswick, NJ
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

stouch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by stouch, May. 23, 2012

I recently began banking at the Antioch branch. All of the staff was very friendly, polite and professional. Mary Demers handled my entire bank switching and setting up of new accounts. She was pleasant to work with and very respectful to me. She clearly knows her job and is an asset to the Antioch PNC as well as the customers. I HIGHLY RECOMMEND YOU STOP IN AND MEET HER OR HER CO-WORKERS.

No need to write allot here. Suffice to say I left both Chase and Fifth Third and moved write in with PNC. They were professional and very accommodating. I have been there several times and feel welcome and satisfied that they met my needs. I now have my mortgage with PNC as well as several other accounts and find it very easy to use their on-line banking system and Mobile App's.


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Antioch Branch at Antioch, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jayacot, May. 10, 2012

This branch staff is very courteous and helpful. It is also very nice inside. I don't know why someone would knock it. It's in a nice part of town also...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lyons Road Branch at Dayton, OH
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Best Branch Manger and Staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by goredean, Apr. 23, 2012

The Roland Park Branch of PNC is by the far the best bank service I have ever had. Karen the manager is fast and efficient and everyone in the branch is polite and helpful.

I do not always have the best account in the branch in the bank by far but they treat me as though i had a milluon dollars. I would never leave this Branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Banking services
Overall Rating
Office Environment & Staff
Waiting Time
by JAYBVN, Apr. 12, 2012

These people are GREAT!  Always friendly. Always helpful.  No matter what the question or problem they work with you to resolve it quickly and correctly.  My bank card was scammed.  They called me the day it happen to identify the suspicious behavior.  They cancelled the card immediately, and even put provisional funds back in my account until the credit had been received from the company that processed the charges.

This really feels like an old fashion family business.  They really care about their customers, and every visit is a pleasant experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Southmont Branch at Easton, PA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very Pleased
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lclctaylor, Apr. 04, 2012

We had County Bank before it became PNC for years and honestly when it changed I was worried. I am glad to say that the Chesapeake City Branch of PNC are simply great people to do business with and very friendly. Shirley was there when it was County Bank and loved her then and love her now. Wonderful employee and asset to PNC Bank and will go out of her way to try to help her customers. Also deal sometimes with the PNC by my work on RT 4 in Newark and they are very pleasant people there also....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Pnc bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Rodz0505, Mar. 31, 2012

Absolutely a wonderful great experience , every one is very friendly . Defenatly a bank I recommend to anyone .

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 35th And State Branch at Chicago, IL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Totally Satisified
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Colton, Feb. 21, 2012

I've worked with many banks (moved for business).  This is by far the best, friendliest and most competent bank I have ever worked with.  They helped, yes actually helped, me with things beyond the normal banking areas.  Fantastic.  The Branch Manager is the best.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cedar Cliff Branch at Camp Hill, PA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Awesome
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steelersfan8300, Feb. 10, 2012

I switched to PNC from Bank of America and all I have to say is awesome.  I have gone to the Montrose Crossing three times and the drive thru of another branch once and all I have to say is complete difference then Bank of America (El Salvador).  Anyway, Gerard your awesome, keep up the good work.  Glad I switched!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Montrose Crossing Branch at Rockville, MD
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Joel E Thomas
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jthomas, Jan. 12, 2012

The staff at the West Aurora branch have been extremely helpful and have I've received expectional service. It has the feel of a small town, privately owned bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, West Aurora Branch at Aurora, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment